Tryfan House

Very well explained.

The care home Aspen Hill is a very good place to have your relatives in a time of need. The staff are also great many of times they have gone above and beyond for my dad. The care home is a clean and safe environment and you can go home confidently knowing your loved one is in safe hands. I appreciate how much the staff have helped me over the years and also took some of that added stress from me.

I can't fault anything about Tryfan House.

Really happy with how my mam is getting looked after at Tryfan House, the staff are brilliant always a pleasure to visit. Loads of staff too very happy workers.

Dad has been in Tryfan House 15 months, and has always been treated well with the carers understanding and respecting his needs. He is deaf but they all still manage to communicate with him well.

The care mum has received over the past 12 months has been excellent with high praise to all the hard working staff.

My dad transferred to this home in June 2023 with advanced dementia. I am very pleased with the continual care and attention he receives as his condition has matured. When issues do occur I am contacted promptly and actions discussed openly. 6 months reviews with staff are helpful on understanding his changing and ongoing needs. 10% increase in fees this year were unwelcome.

My mother was extremely well supported and cared for during her stay. The care was well tailored to her needs and shared flexibility as these changed. Staff were always available to talk to us and communicated well. Very satisfied all round.

I have always had any of my questions about my father's care respectfully and completely dealt with. The staff are vigilant about contacting me with any information about care that I need to know. Sue a senior care assistant is absolutley marvellous and extremely professional.

I was really impressed with how caring and attentive the staff were towards my mother. The atmosphere was calm, friendly and easy going.

Staff are very friendly and professional and so seem to care for my mums needs. I put satisfactory for activities as I can't really score that because my mum doesn't partake in any really. Her room is clean and tidy. The overall place is also clean and tidy. I scored satisfactory for 'value for money' as I can't really comment on that. Overall very pleased with the level of care my mum receives and I'm kept up to date with any changes.

Do not concern yourself with minor imperfections in decor (frequently caused by residents) or what activities there are (most can not engage). This place is about quality care for people in difficult circumstances.

Staff friendly, caring. Paul always seems content. Staff always welcoming to visitors and also very informative about his condition. Cannot praise Tryfan House enough.

I have not graded food and drinks nor activities because I have no experience of these. I have watched the staff diligently complete patients' records and watch over residents with compassion. I have seen examples of a caring approach to establishing boundaries that residents need, together with a happy atmosphere. Feedback and information for me has been excellent and regular. All in all, a well-managed caring home. I liked the appropriate use of humour, to which residents responded.

If this person were my mum, I feel I'd be happy with the care offered.

The staff is very friendly, efficient and hardworking. Plenty of activities. From management to the domestic staff, informative and eager to help with any issue.

Extremely satisfied with the dementia care facility. The staff are all very engaging, caring and experienced. Nothing negative to say, I would definitely recommend this home. My uncle has been supported in trips out to a local coffee shop and has been encouraged to participate in physically stimulating activities. This is above and beyond any care home I have experienced previously.

My husband settled in very quickly. Staff are just so, so friendly and very helpful. My husband always has a smile on his face. The one thing I also like is you don't have to book a visit, can just turn up.

Mum is very happy at Tryfan House. She has been in other Care Homes and this is by far the best for her needs. She is much more settled and happy. Her personal care is fantastic and she always has a smile on her face.

The staff at Tryfan House take great care of my dad. They encourage him to take part in activities. They are very friendly and inclusive. They look after all his personal care needs and treat him with dignity and respect. Whilst the rooms may be basic, the care is outstanding.