Trymview Hall

Southmead Road, Westbury-on-Trym, Bristol BS10 5DW
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9.8 61 Reviews
  • Trymview Hall, Bristol
Trymview Hall is a welcoming setting offering residential care, specialist dementia care and respite care in luxurious surroundings. The experienced team get to know residents well, creating care and lifestyle plans - and even menus - that are tailored to their needs and tastes.

Each bedroom has its own en-suite wet room and 24-hour nurse call system. Residents are welcome to bring their own treasured items to make their room more homely. Residents can enjoy the in-house café, cinema room and hair and beauty salon.

Whether residents want to continue enjoying their favourite hobbies or try something new, there is a full range of group and one-to-one activities to get involved in at Trymview Hall.
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Care Provided by Trymview Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1786
  • Self-Funded Residential Dementia Care: from £1879
  • RESPITE Self-Funded Residential Care: from £1994
  • RESPITE Self-Funded Residential Dementia Care: from £2089

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Trymview Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Nicole Anderson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Trymview Hall Reviews (61)

9.8

Trymview Hall has a Review Score of 9.8 (9.755) out of 10, based on 20 reviews in the last 2 years.
Over all time Trymview Hall has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Trymview Hall
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Total of 61, showing 21-40
Review from D O (Son of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are brilliant and caring, the food appears to be lovely, the place is always spotless, and the facilities are second to none. All contact with the home is treated with professionalism, and they regularly contact me with any concerns they may have, or just to update.
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Review from J D (Friend of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have been attending the Wednesday lunch club in the cafe area since March 23rd. We have enjoyed meeting the local residents and have been able to visit a friend who is a resident in the home. The staff have been very friendly and helpful.
Reply from Reviews Team, Reviews Team at Trymview Hall
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from V H (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum always looks happy when we visit, she is always clean and tidy. We look at social media daily and view all the activities that the residents are able to participate in. The staff are helpful and always available. The grounds are beautiful with loads of flowers and walkways. The cafe for visitors
and residents is fabulous, thank you to the catering staff. The care home always looks clean and smells fresh every time we visit. The care assistants do an amazing job, we see help given when required and residents are treated with respect and dignity. Thank you to everyone who works here, we are so grateful.
Reply from Reviews Team, Reviews Team at Trymview Hall
Hi, we are so grateful for your lovely feedback, thank you very much for taking the time to share your experience. We are delighted to hear your kind words about our home and team. We set a high…read more
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Review from D S (Resident) assisted by family/friend published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here to Trymview Hall in February 2023 because I broke my hip and couldn't manage at home. It was for respite care then, but I liked it so much I decided to stay.
I have a lovely room with a bathroom and garden where I can sit. The staff are lovely, they care for me and keep us all busy with
loads of activities.
I am looked after very well, I feel safe and I am very happy, made a few friends here and I look forward to seeing them every day.
Reply from Reviews Team, Reviews Team at Trymview Hall
We are so glad you loved living at Trymview that much you stayed. Thank you so much for sharing your first-hand experience.
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Review from Kate B (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trymview Hall is a lovely care home, with a beautiful garden for everyone to enjoy which is well-kept and has friendly entertaining chickens. The rooms are well appointed/equipped and lovely aspects whichever floor you are on. The staff are very friendly and tuned into the needs of each individual resident.
Nothing is too much trouble and there are plenty of activities for those who wish to join in. The food is really good with a couple of options on a menu that changes daily and if a resident doesn't fancy anything on the menu they will rustle up something else for them. Mum particularly enjoys the fortnightly church service and loves joining in any of the singing activities and arts. It is also pleasant for visitors who are encouraged to join in, although there is a separate area available to residents and their guests with tea/coffee and a variety of snacks/cakes. There is also a hairdresser and cinema on site. Me and my mum are really happy with our choice.
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Review from Sue F (Daughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and helpful. I couldn't have chosen a better care home for my Mum, the facilities are amazing and the variety of activities for the residents are exceptional. The care and understanding the staff provide for Mum and support for me when I need it is brilliant, nothing
is too much trouble.
Reply from Hannah Atherley, Reviews Team at Trymview Hall
Hi, thank you for your lovely review. We are very pleased to hear that your experience with us has been a positive one.
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Review from Roger H (Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been here for just over a year, so I’ve seen the home through all of the seasons. I came here initially because I couldn’t manage my 3-storey house any more. At first, it all seemed quite strange but soon I realised that I had gained more independence through not having to do any chores. Cooking,
cleaning, care, facilities are all very good. rganised activities are very good too, and one can opt in or out as one pleases. One of the best things for me has been how easy it is to chat with the staff (carers and management) and how approachable they are if I have any problems. I hadn’t expected my offer to help in the garden to be so warmly welcomed and now, with the addition of colourful flowers, herbs, veg and chickens, it’s a delightful place to walk and meet other residents, one’s friends etc.
All in all, it was the right decision for me to come here and I know that, as my illness progresses, I will continue to be cared for.
Reply from Caprice Geisha, Reviews Team at Trymview Hall
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Trymview Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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Review from Christina A (Daughter of Resident) published on 16 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed respite care after she broke her leg and couldn’t cope at home on her own so we came to Trymview Hall for a visit, her first impression was it’s warm clean and beautifully decorated just like a hotel, the staff couldn’t have been more friendly and understanding. Mum enjoys having her meals
in the dining room with others and has already formed friendships. She looks forward to all the activities which I feel are very important for her well being and keeps her mind active. I can see that my mum is very happy living here and that she now feels this could be her home.
Reply from Hannah Atherley, Reviews Team at Trymview Hall
Hi, thank you very much for taking the time to leave us feedback about your experience. We are pleased to hear Mum is enjoying her respite stay at Trymview Hall and it feels like this could be her…read more
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Review from E F (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently needed to find a place that could help support my dad and offer more care then we were able to at home. I found Trymview Hall Care Home and couldn't ask for more from a care facility. They made sure Dad was engaged in activities, kept safe and the staff are truly fantastic. He has been able
to keep his independence while being well looked after which is what we were looking for. The facility is lovely and clean, along with a great location. He always tells me how much he loves the food and friendly staff. What is a really tough time for us as a family, we can at least know he is happy, safe, and being well looked after at Trymview Hall. Would recommend.
Reply from Hannah Atherley, Manager at Trymview Hall
Thank you very much for taking the time to leave us feedback about your experience.
At Trymview Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from P G (Granddaughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly grandmother went into Trymview Hall to provide some respite care. Having such a great home provided reassurance that she was well cared for during her time with them and some important breathing space for my mother to recuperate from the stress of being the main carer. It is good to know
they are there for us.
Reply from Hannah Atherley, Manager at Trymview Hall
Thank you for your kind words about our home.
We are delighted you were happy with the care provided and that it allowed you to take a break. We are here whenever you need us.
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Review from Jenny C (Wife of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building is superb. Excellent design. From my first enquiry, (the manager took me around the property) to the staff busy with lunch for the residents, giving me food and drink when I was packing up my husband's belongings at the end of his fortnight's respite. Everyone was friendly, courteous and
efficient. They knew the residents individually and were caring and encouraging. Thank you all.
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Review from V B (Niece of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt has been in Trymview Hall for a few months now and we have been very impressed with the care she is getting. Nothing is too much trouble. The staff are also very friendly and helpful towards visitors and we have been made to feel very welcome. We were even able to enjoy a family lunch together
in the home to celebrate our aunt's birthday which was very much appreciated. The home is well managed, very clean and well equipped. Many thanks to all staff.
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Review from Gillian C (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both Mum and Dad have been in Trymview Hall over the last 6 months. Mum was on the dementia floor and Dad on the general floor. They both ended their lives there and I could not think of a better place they could have been for their last few months. The individual care is professional and excellent.
All the staff were patient (Mum's dementia meant she could be quite tricky at times) and overwhelmingly kind. They really do care. Okay, on some occasions clothing got mixed up but from my experience this happens in many care homes and hospitals. The standard of the care easily outweighs this. We received plenty of communication about our parents' health, activities and Covid protocols. We were encouraged to call or visit whenever we wished, this was particularly helpful as my brother and I do not live locally. The care and support did not stop with our parents - for two days we stayed in Dad's room while he was failing. We were looked after with consideration and kindness.
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Review from W R (Daughter of Resident) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was very comfortable during her stay and especially enjoyed the food - quality and presentation. Thank you for looking after her and making her transition from hospital to home, after her knee replacement, more manageable. I hope that Trymview Hall goes from strength to strength by attracting more
residents and more permanent staff.
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Review from Shirley H (Respite Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just returned from a three-week stay at Trymview Hall. I initially had only booked for two weeks but found that I had benefitted so much that I stayed an extra week. There was such a nice atmosphere at the home, with the staff so helpful, considerate and encouraging. The food was absolutely delicious
and beautifully served so I felt I could have been at a five-star hotel. I would most certainly be only too glad to repeat my stay and thoroughly recommend it. I am already singing its praises locally.
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Review from Fran L (Daughter of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
As published by the CQC. Trymview Hall has been rated 'Good'. The inspection by two inspectors from CQC was done on the 9th September 2021. Trymview Hall opened on 20th November 2019, CQC has put off rating this care home because of safeguarding, whistleblowers concerns raised since opening. You can
read all the information on the CQC website. As advised by an inspector, a rating can be removed just as quickly as it was given! Because of our concerns and poor care we were in the process of removing our mother. Sadly, she died before this could happen. Mum always ended up with another resident's clothes, we would visit and she had someone else's jumpers, cardigans on. On clearing out her room we found someone else's coat! My mother was on the dementia floor. Most of the staff were not dementia trained. You cannot open a care home for dementia and not have the appropriate staff to deal with residents who had this awful disease. I would definitely not recommend this care home to anyone.
Reply from Samantha Debenham, Personal Assistant at Trymview Hall
Thank you for leaving a review and we again offer our condolences on the loss of your mother. We welcome feedback for all our homes and generally people have positive things to say about the care we…read more
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Review from F B (Daughter of Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was there for six weeks of respite care recently. The care seemed to be reasonable at first apart from losing a lot of his clothes.
However I was unable to visit for eleven days and during that time, the care went seriously downhill. He became dehydrated and also lost three kilos.
Then they
said he had Covid - he didn't. I was not allowed to see him.
They actually told me he had to stay there and isolate. They removed his phone from him so that nobody could contact him.
I had to get the police involved to reinstate his phone and a stern solicitor's letter threatening legal action in order to get him released.
When I got him home, he did not pass urine for 48 hours because he was severely dehydrated.
He is still recovering.
Please do not be fooled by the fancy hair salon and the nice bathroom with stars in the ceiling as I was, nor the coffee shop or lounge.
He was never allowed a bath, nor did he get to use the lounge or coffee shop.
Trymview Hall is all about money.
Reply from Samantha Debenham, PA to Marketing Director at Trymview Hall
Thank you for your review. We were very surprised to hear your comments around the care delivered as Trymview Hall has just received its first CQC result, and we are very proud to say we scored an…read more
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Review from Joanna P (Daughter-in-law of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Trymview Hall came to our rescue when we urgently needed to find respite care for my Mother in Law. The Customer Relations Manager was extremely helpful and has continued to communicate well with us. It was not an easy move, as Mother was very resistant to move out of her home and she still has not
settled well, even after 10 weeks. The staff have all been very patient with her and hopefully, we’re slowly making progress. Trymview Hall is a very clean, well-equipped home with a beautiful garden which residents are encouraged to make use of.
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Review from Joanne T (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial call to Trymview Hall the customer relations manager (CRM) has been most helpful, professional and communicative regarding the services and facilities offered for the respite for my Mother at the care home. This is the first time we have used a care home to support my Mother who has
early-stage dementia so we have been very anxious about her first visit. The CRM has put our minds at rest and talked us through the process so that we have peace of mind our mother will be looked after and cared for.
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Review from Michelle L (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Trymview for a few months now, and our father is now also a resident. We were very pleased with Mum's care, especially during a difficult time with Covid, and we didn't hesitate to place Dad at the same home when a space became available. The staff are very friendly, and nothing is too
much trouble. Booking visits is very simple, and I haven't been disappointed once when booking a day and time that suits me. Having experienced a different home (that my father was in), I can honestly say that Trymview is run more professionally, and I would thoroughly recommend it. The weekly updates telling relatives what activities are on offer is a lovely touch.
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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Trymview Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.755 for Trymview Hall is calculated as follows: ( (175 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 229 Ratings = 4.755
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Trymview Hall is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Nicole

Nicole Anderson

Job Title: Home Manager Joined: 2019

I’m an experienced nurse and care Home Manager and I joined Care UK in early 2019.


I used to work in one of the organisation’s Edinburgh care homes. Care UK’s values and ethos of care chimed with my own personal approach to care, so I was keen to join this forward-thinking organisation.


Being an effective home manager demands a range of skills, from great people skills to good organisational ability. It’s vital to have a holistic and proactive approach as well. Far and away the best part of my day is spending time with residents and seeing them enjoying a superb quality of life.


I’m passionate about delivering excellent care and I love working as part of our committed and skilled team here at Trymview Hall. We put residents and their families first and foremost in everything we do. We’re proud of our ‘good’ CQC rating, and I’m looking forward to supporting the team to achieve even greater things.

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