Ward Green Lodge

Our mother couldn't manage at home and due to family commitments, we could not help. We looked at 6 other care homes, so glad we chose Ward Green Lodge. The staff are amazing, one member of staff in particular goes above and beyond always informing us of my mother's progress. Management has been there to mop up my tears and offer lots of reassurance. Such an amazing place to live and has great activities.

Lack of communication between home and family. Some staff seemed uncaring and had bad attitudes, always seemed to be not enough staff, poor manager. Would not recommend this home if it was the last home standing.

After considering about placing our mother in a care home, we were so put at ease by the lovely caring staff that make the home. We were met by the managers who immediately put us at ease, we knew straight away. We had made the right decision. Mum is happy, she is now eating and mingling with other service users. Lots of food choices.

Moving Mum from the care setting she already had was hard. She had received excellent care in a community hospital setting (but this was no longer appropriate). But from the moment she moved into Ward Green Lodge, she loved it. Mum has a lovely room, the food is very good, it's very clean and most of all the staff treat Mum with dignity, care and a sense of humour. It's more than a care home, it's a home. They care for their residents and they are there for their family.

The home kept us updated with any changes to my auntie's medication and well-being. The manager team and all staff were friendly and approachable, professional we could chat with them at any time. My auntie passed away on 28/12/22.

My wife's auntie was in Ward Green Lodge for three years and always received exceptional care from everyone concerned. She was always treated with love and respect by the care staff and I know she appreciated everything that was done for her. She died in December 2022 at the care home and once again the care staff were brilliant.

Very happy and safe. Very good food and care.

On visits, Mum always looks well cared for and looked after. She is enjoying the meals, having her hair done weekly and has started to join in on activities. The staff work hard, and nothing seems to be too much trouble. As a family member, they are always happy to answer any question and help in any way.

Due to Covid some aspects I am unable to comment on due to restrictions of entry to the care home. I have yet to see the room but now every effort is provided for safe contact. Discussions with carers are now more extended but would like to meet with other residents families and the home management. My wife is looked after well, clean, well-fed, hair, nails and clothing catered for.

Both my mother and father-in-law were residents from 2017. Ward Green provided exceptional care throughout their time. It never mattered when we visited, they were always immaculately turned out, hair tidy and clothes cleaned. We saw the same staff and there always seemed to be plenty of staff on hand, who knew the residents well. As a health care professional, I truly appreciated the end of life care provided, to ensure dignity and standards were maintained. I can't put a price on the care provided, it was outstanding.

My mother has been a resident at Ward Green Lodge for just over a year. The overall standard of care is very good. Occasionally it could be better. Mum is treated with respect at all times and is settled and happy. Staff are on the whole attentive, kind and caring, even when her behaviour can be challenging.

Everything about the home is wonderful. Rooms clean and spacious. Staff are good and helpful. Meals are very good. Management always have time to talk if I have a problem. Plenty of activities if residents want to do them.

I can't speak highly enough of how everything is run. Doctors and nurses are called immediately if needed and I have never had any cause to worry that she is not getting everything she needs to keep her comfortable. All the staff take an interest in the residents and it just feels like one big family. I can't thank them all enough.

I couldn't have chosen anywhere better. She has been treated with dignity right to the end. It has been a real home to her, giving her companionship and quality of life to the end.

My friend has been admitted into Ward Green Lodge and I am wanting to say how nice the place is and the staff are fantastic, so caring, nothing is too much trouble. They make us very welcome. Our friend is thriving in the care home. Thank you.

I would recommend to anyone.

Very friendly staff and always feel welcome.

A big thank you to everyone at Ward Green Lodge for such a wonderful experience even though it was such a difficult time towards the end. We certainly could not have coped without their love, help and guidance. I would have NO hesitation whatsoever in recommending this excellent care home.

I visit my sister once a week at Ward Green Lodge. I always find her happy and relaxed. She is very well cared for. The staff are very friendly and helpful. The home itself has plenty of quiet lounges as well as a pub. My sister's room is spacious with a generous size bed. The patrons are well entertained and have a good events organiser. Overall, the home provides excellent care in all departments.

My mother had been a resident here for a few months and in this time her dementia developed but she still had long periods of lucidity. However her personality did change and she became quite rude and abrupt with staff. Mum also suffered with paranoia. All this was due to her worsening dementia. Some staff seemed to think Mum was just being difficult. It was not their job to make their comments to family members. I felt that my mum was not given the benefit of the doubt and was seen to be a 'difficult customer'.