Oakes Court

Palmer Way, Downham Market, Norfolk PE38 9UZ
Jobs
Oakes Court, Downham Market

Care Provided by Oakes Court

Length of Stay

  • Permanent Care

Facilities

  • Near Public Transport
  • Gardens
  • Bar/Café
  • Restaurant (open to public)
  • Hairdressing
  • Dining Room (residents only)
  • Guest Suite
  • Library
  • Lounge
  • Shop
  • Laundry Service

Funding & Fees

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Good to Know

Owner

  • Universal Care Services (UK) Ltd
  • Private Owned

Person in charge

  • Victoria Farnham (Manager)

Local Authority / Social Services

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Oakes Court Reviews (45)

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9.0

Oakes Court has a Review Score of 9.0 (8.989) out of 10, based on 4 reviews in the last 2 years. Over all time Oakes Court has 45 reviews.

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Review from S B (Daughter of Resident) published on 2 March 2017 Submitted via Postal Card
Overall Experience

My relative is being looked after so well. I can leave her after visiting and have peace of mind that she is in the best hands possible. The past month, my relative has been ill but the staff are so kind and helpful and have been kind and supportive to me also.

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words about the care and support your relative and you have received from the team at Oakes Court.

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Review from Mark B (Son of Resident) published on 13 June 2016 Submitted via Postal Card
Overall Experience

The staff/carers in my experience are caring and considerate to my mother who is a resident at the care home and suffers from dementia. They form genuine relationships with the residents and I have witnessed their compassion and care on many occasions which has always impressed me. The building, facilities and environment are always clean and I have never seen anything which would cause me concern and my mother has been in residence for excess of two years. In summery I would have no reservations in recommending both care and environment quality. Well don and thank you all!

Reply from Richard Smith, Marketing Manager at Oakes Court

Thank you for your kind words about the care and support given to your mother at Oakes Court.

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Review from Tina P (Granddaughter of Resident) published on 6 June 2016 Submitted via Postal Card
Overall Experience

I visited my nan at Oakley Court yesterday, as usual the building and grounds were clean and fresh. I took my nan to the restaurant at lunchtime where the food smelt lovely. If I were to suggest any improvements they would be to have quiet music playing in the restaurant and more activities in the communal area.

Reply from Richard Smith, marketing manager at Oakes Court

Thank you for your kind comments about Oaks Court. I have passed your comments about the restaurant and activities to the manager at the scheme.

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Review from Derek G (Son of Resident) published on 1 June 2016 Submitted via Postal Card
Overall Experience

We visited the care home prior to being given the chance to get a room/apartment for mother. We were impressed immediately by the facilities and general cleanliness in all areas. Subsequent to mother moving into Oakes Court everything is all we could wish for in terms of staff care, attention and general friendliness and the feelings that the staff seem to engender in the guests. We have no hesitation in thoroughly recommending them as an exemplary care home. Please reserve me a space!

Reply from Richard Smith, marketing manager at Oakes Court

Thank you for your comments about your first impressions and the fact that those impressions have been supported since your mother has moved in.

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Review from Andrew T (Son of Resident) published on 6 March 2016 Submitted via Website
Overall Experience

Since my mother moved here, I have met many of the care workers. Without exception, they have been courteous, friendly, and helpful. One female care worker was so kind and thoughtful that it moved my mother to tears! Staff morale is clearly very high. The stated aims of Oakes Court in its brochure are most definitely achieved. Actually, the pictures therein do not do justice to the facilities, which have to be seen to be appreciated. I was particularly impressed by the restaurant, especially by the fact that the tables have tablecloths and linen napkins, which are apparently changed daily! As for the food, my mum, who has dietary restrictions and is generally quite fussy about what she eats, said the meals are delicious. Praise indeed for the catering staff! My wife and I, along with my sister and her husband, have peace of mind, knowing that mum is in a safe, secure, and caring environment. Oakes Court truly lives up to its mission statement: "Dignity in everything we do."

Reply from richard smith, marketing manager at Oakes Court

Thank you for taking the time to write these kind words about the care your mother is receiving at Oakes Court. I will ensure your comments about the food are passed on to the kitchen team.

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