Laburnum Grove

48 Laburnum Grove, Thetford IP24 3HS
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8.5 19 Reviews
  • Laburnum Grove, Thetford
Laburnum Grove consists of excellent living environments for personal freedoms and independence, at the same time as being ideal for the practice of skilled care as and when it is needed. All carers are highly trained and dedicated to provision that prioritises the needs of clients, at the same time as respecting loved ones and related health expertise.

Tenures: Rent

Property Information: 30 Properties

  • Flats: 30 one bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: Norse Care (Services) LTD

Community Alarm / Careline Service: Yes

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Care Provided by Laburnum Grove

  • Type of Service
  • Privately Owned
  • Care Offered
  • Older Person Care

Good to Know

  • Person in charge
  • Sue Brockett (Manager)
  • Admission Criteria
    • Ages 65+

Facilities

  • Conservatory
  • Dining Room (residents only)
  • Gardens
  • Ground Floor Accommodation only
  • Laundry Service
  • Lounge
  • Wheelchair Access

Laburnum Grove Reviews (19)

8.5

Laburnum Grove has a Review Score of 8.5 (8.472) out of 10, based on 3 reviews in the last 2 years. Over all time Laburnum Grove has 19 reviews.

Overall Experience

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Date Published

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Review from David S (Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel safe.
All staff helpful and make sure I'm safe.

Reply from Sarah Manners, Acting Manager at Laburnum Grove

Thank you for taking the time to complete a review. This is greatly appreciated.


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Review from Linda B (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Laburnam Grove for 2 years and she loves being there. She feels very safe and secure. The staff are brilliant and so hard working, nothing seems to be any trouble for them.
They sort out all Mum's medication so l have no worries there anymore, I know she is taking it all on time. Mum
goes to the dining room for lunch. Most of the meals she enjoys. The activities such as bingo and craft sessions she loves.
They have not only helped make my Mum's life more comfortable but I feel better knowing there is always someone there for her.
To all the staff, you are amazing. Thank you for everything you do.

Reply from Sarah Manners at Laburnum Grove

Thank you for your kind review. I will ensure your kind words are passed to the team.


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Review from Karen A (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and professional and do all they can to support Dad’s needs. They keep me informed of any medical concerns and liaise with GP surgery and other health professionals directly.
Activities are put on by staff and residents are encouraged to join in, but not pressured into participating.
Respect for residents’ privacy and dignity is upheld at all times.

Reply from Sarah Manners at Laburnum Grove

Thank you for your kind review. I will ensure your kind words are passed to the team.


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Review from Christine G (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wish we had known about Laburnum Grove years ago, mum is so happy here and since the carers have taken over doing her meds has not been poorly so often, we call them the angels ..the senior carers are absolutely amazing and make mum laugh and feel at ease which makes my job easy as I don't worry knowing
she's in good hands.

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Review from William H (Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that works in the home is brilliant and I wouldn't change them for the world. I am well looked after and they are very supportive. There are plenty of activities for tenants to join in if they want to.
It is very easy to talk to the management (hierarchy) whenever you want

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Review from J S (Private Carer of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is great the support from the staff is fantastic and they take great care of the residents. The management team are a great help and always accessible when I have needed them. They also helped point me in the right direction when needing help and advice.

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Review from Cecile P (Sister of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister still continues to enjoy the excellent facilities and high-quality care from all staff to meet her special needs. After her return because of the flooding last year, it took her a little while to settle back into the routines, but the staff were very patient with her and she is once again
very happy in her accommodation. She enjoys the weekly activities and has made a good re-adjustment to her mobility issues with help and support from the friendly carers. I have always felt that we are fortunate to have such a perfect, safe, clean and supportive environment for my sister with very kind, dedicated, hardworking, and approachable staff. I could not ask for better in any respect.

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Review from Sue N (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended. My Mum receives top-quality care and is encouraged to maintain as much independence as possible. Staff are quick to act when medical intervention is required and keep us fully informed of what is happening. It feels very homely and all the staff are friendly and warm towards the
residents. The management is approachable and welcoming too. A very well-run place with excellent care. We are confident that Mum is happy, content, and well cared for. We totally trust that her needs are being met. Really can't praise them enough.

Reply from Caroline Beale, Customer relationship manager at Laburnum Grove

Thank you very much for taking the time to write such a lovely review for us, it is a pleasure and a privilege to look after the individuals in our care and to make a difference to their daily lives. Many thanks from the Manger and the team


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Review from S B (Son of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very lucky to have a care home of this quality in Thetford - something we became even more aware of recently when they had to close for a period due to flooding.
Lovely self contained flats comprising of decent sized living room, kitchen, wet room and bedroom. They have some of the best staff/carers
who are very friendly and patient. I know mum feels very settled there and we know she is well looked after.

Reply from Caroline Beale, Customer relationship manager at Laburnum Grove

Thank you for your very kind words, it is much appreciated that you took the time to review us. Best wishes from the Manager and the team.


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Review from Jen M (Daughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mum had a TIA she came to stay with me due to not being able to navigate a two-story building any longer, I had heard wonderful things about Laburnum and I’m thankful I was able to secure mum a place after a very long fifteen months she moved in and has settled in really well, the staff work
hard to make the place really feel like home and a big family, when the flood happen in July the staff were devastated that residents and staff were displaced for so long and a lot of effort to welcome them back was made with a little present for each resident and lots of hugs, such a shame there are not more facilities like this in East Anglia, I can’t wait to see what it will be like with no restrictions of covid!

Reply from Caroline Beale, Customer relationship manager at Laburnum Grove

Thank you so much for taking the time to review us, this is much appreciated. Looking after the individuals in our care is a privilege and a joy. Many thanks from the Manager and the team.


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Review from Simon N (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that my mum is safe here and very well looked after, the staff are very nice and very helpful. I do not have a bad thing to say about this lovely place and would be very happy to live there myself when I'm older. I'm not really a review kind of person but will make an effort as Laburnam Grove
really is that good.

Reply from Caroline Beale, Customer relationship manager at Laburnum Grove

Thank you very much for your kind review, we are so pleased that you feel mum is happy and cared for at Laburnum Grove, we could not ask for more. Many thanks.


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Review from Frank P (Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For those of us that have reached an age, and through infirmity or disability, are no longer able to properly care for ourselves, then Laburnum Grove is a bit of a godsend. Each resident has their own flat, comprising lounge, kitchen, bedroom, and wet room, of a size that will come as a pleasant surprise
to many, and each and everyone is encouraged to maintain the maximum amount of independence as allowed for by their condition/disability. As has been stated in previous reviews, staff, whether it be management or caring, are keen, conscientious, sympathetic, and caring. I myself have lived at Laburnum Grove for over 3 years and can find no fault with either the accommodation or level of care provided by the dedicated team in charge. As we all know, Thetford suffered a serious flood in this part of the town in July and residents had to be evacuated in a very short time, an operation that could hardly have gone smoother. The cheers upon our return said it all!

Reply from Caroline Beale, Customer relationship manager at Laburnum Grove

Thank you very much for your kind review, we are so pleased that you feel happy and cared for at Laburnum Grove, we could not ask for more. Many thanks from the whole team.


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Review from Jeff H (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly welcome when visiting but still remain very professional. Nothing seems to be too much trouble and always willing to go the extra mile mum always seems happy which obviously gives me peace of mind. A big thank you to all the staff.

Reply from Caroline Beale, Customer relationship manager at Laburnum Grove

Thank you very much for taking the time to submit a lovely review for us. It is a pleasure and a privilege to take care of the individuals who choose to live with us here at Laburnum Grove. Many thanks.


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Review from Jonathan P (Son of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional team, they care about their service users 100%. Nothing is to much and always very helpful. The last few months have been very difficult for everyone. Laburnum was flooded during the storm’s and all service users we’re evacuated. Staff have been updating myself with emails and if either
my partner or myself called they assisted as best as they could. Huge thumbs up.

Reply from Caroline Beale, Customer relationship manager at Laburnum Grove

Thank you so much for the lovely review and kind words we appreciate that you took the time to complete a review for us. Many thanks


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Review from Margaret F (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 2 years at Laburnum Grove. She was very happy that although she was in her home with all her own things around her she was supported by the caring staff. She joined in with the many and varied activities and enjoyed the lunchtimes and teatimes shared communally with all
her friends. Lockdown was hard but almost a year later everyone is safe and well. My mother became unwell in December 2020 and returned to Laburnum Grove on the end of life pathway I was then allowed to visit whenever I wanted. It was only then that I fully appreciated the kindness care and dignity that she was treated by the staff. She passed away in early February 2021. I cannot express the gratitude that I feel for all the staff and thank you seems so inadequate. At all times they were so compassionate and caring not just to my mother but also to me yet at all times totally professional. What a great team of people and I would have no hesitation in recommending Laburnum Grove to any family in similar circumstances.

Reply from Richard Smith, Marketing Manager at Laburnum Grove

Thank you for your heartfelt comments about the care and support you and your mother received at Laburnum Grove. We send our condolences for your loss.


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Review from Sevilley J (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Laburnum Grove has been a fantastic home for my mum over the last 2 years.
The staff and management have been wonderful, caring, supportive, helpful and a real joy both to my mum and my family.
I would highly recommend this home to anyone who needs it.
I have enjoyed visiting and wish them all every
success in the future.

Reply from Richard Smith, Marketing Manager at Laburnum Grove

Thank you for your kind words about the care and support your mum has received at Laburnum Grove.


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Review from Lyndon R (Son-in-law of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the period of my mother-in-law's residency, and especially during her last hours, The Laburnum Grove staff showed a high standard of professionalism, compassion and care. My wife's mother had health issues which the staff coped with admirably, given the rules that they had to adhere to - especially
considering the fact that some had their own personal problems to contend with. My wife and I have nothing but the highest praise and admiration for this establishment and staff.

Reply from Richard Smith, Marketing Manager at Laburnum Grove

Thank you for your kind comments about the care and support provided to your mother in law at Laburnum Grove. please accept our condolences for you loss.


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Review from Elizabeth G (Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing that I felt here was the honesty and security. My home is just a good size and a good design.
It didn't take me very long to realise how good the staff is and always kind and willing. They also are very friendly amongst each other so the whole atmosphere is a good one. The food is good
too.
As I cannot live in a home on my own, I don't think I could have found anything better than Laburnum Grove! I have one disappointment that our food is not going to be cooked on the premises.

Reply from Richard Smith, Marketing Manager at Laburnum Grove

Thank you for your kind comments about Laburnum Grove and we are pleased you have settled in well. I have passed your comments about the food to our team.


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Review from Phyllis P (Respite Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, I am so happy living here. Everything is so perfect, well looked after and always have a good chat and a laugh and the staff are so helpful, no matter what you ask and there is always a lovely smile which makes me feel good.
Laburnum is always so clean and tidy.
I just don't know what else I
can say but I am so grateful to be able to spend my time here, which is marvellous for me.
100% to everyone, thank you.

Reply from Richard Smith, Marketing Manager at Laburnum Grove

Thank you for your kind words - it's so lovely to know you are settled and happy at Laburnum Grove.


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Current Review Score: 8.5 (8.472)

Overview of Review Score

The Review Score of 8.5 (8.472) out of 10 for Laburnum Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.472 for Laburnum Grove is calculated as follows: ( (19 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Laburnum Grove is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (3)

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Meet the Team (1)

Sarah

Sarah Manners

Job Title: Manager

Joined: 2015

I have worked at Laburnum Grove since 2015, starting as a Team Leader. I have a Level 5 diploma in leadership for health and social care and children and young people’s services. I experienced different opportunities and progressed to a Deputy Manager position in 2021. In 2023, with the support of Norse Care, I became Acting Manager of Laburnum Grove. This job became permanent in February 2025 following the retirement of our previous Registered Manager. Prior to working at Laburnum Grove, I supported adults with learning and physical disabilities.


In 2021, I received a good practice recognition for care leader in the Norfolk Care Awards. I was also nominated for an award in the housing with care awards 2023.


I love working at Laburnum Grove and am very passionate about individuals receiving care tailored to them and having full autonomy over the decisions they make. I am a firm believer in supporting the staff team to ensure they are motivated and equipped to provide outstanding care to our tenants.


The team at Laburnum Grove are extremely proud to be rated 'outstanding' by the Care Quality Commission and are dedicated to maintaining this rating.


Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Laburnum Grove to verify any information. View our terms and conditions. Laburnum Grove has an Enhanced Service – more info.