Pitches View

Wangford Road, Reydon, Southwold IP18 6PA
Review Us
1.8 1 Review
  • Pitches View, Southwold
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Care Provided

Length of Stay

  • Permanent Care

Other Care Provided

  • Personal Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Hairdressing
  • Guest Suite
  • Hobby / Activities Room
  • Lounge
  • Cleaning
  • Laundry Service
  • Shopping

Good to Know

Person in charge

  • Michelle Jallow (Service Manager)

Local Authority / Social Services

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Pitches View Reviews (1)

1.8

Pitches View has a Review Score of 1.8 (1.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Pitches View has 1 review.

Overall Experience
  • 0
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  • 1
Date Published
  • 1
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  • 1
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Reviewer Connection to Pitches View
  • 1
Total of 1, showing 1-1
Review from C H (Resident) assisted by family/friend published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Staff not trained in care/support of Alzheimer's, especially agency staff.
Lack of empathy. dignity and respect for resident.
Lack of communication between management and carers.
Name badges are not worn which is not helpful to someone who has Alzheimer's.
Bare minimum help given to the resident.
Cleaning
of flat non-existent (when paying for it).
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 1.8 (1.833)

Overview of Review Score

The Review Score of 1.8 (1.833) out of 10 for Pitches View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.833 for Pitches View is calculated as follows: ( (4 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 12 Ratings = 1.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Pitches View is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pitches View to verify any information. View our terms and conditions. Pitches View has an Basic Service - more info.