William Wood House

School Street, Sudbury CO10 2AW
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8.0 8 Reviews
  • William Wood House, Sudbury
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Care Provided by William Wood House

Length of Stay

  • Permanent Care

Other Care Provided

  • Personal Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Lounge
  • Cleaning
  • Shopping

Good to Know

Group/Owner

Person in Charge

  • Adele Brewer (Service Manager)

Local Authority / Social Services

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William Wood House Reviews (8)

8.0

William Wood House has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time William Wood House has 8 reviews.

Overall Experience
  • 5
  • 0
  • 1
  • 1
  • 1
Date Published
  • 8
  • 1
  • 1
  • 1
  • 7
Reviewer Connection to William Wood House
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from H S (Granddaughter of Resident) published on 25 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are absolutely amazing.. they go above and beyond..
They supported my Nan and grandad to the best they could.
We sadly lost both of them in the past 3 months
But I couldn't fault the way in which they were looked after
My Nan and grandad loved seeing them come in and the staff always
made them laugh ..
It's not just a job for them as they truly cared and they made this very clear..
Thank you William wood house you truly are amazing
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Review from Colin W (Husband of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident, my wife has been in William Wood House since June 2022. The care and attention she has received from the staff, have been excellent. The strain on my and my wife's life has been greatly reduced, knowing that she is being cared for by a great team.
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Review from David C (Son of Resident) published on 29 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I regularly get the impression that the primary focus is about money and not care at all. The staff at WWH house come and go (apart from those who have nowhere else to go). Just this year alone, my 89-year-old mother had an oven that broke and waited over a month for a replacement. We reported
a huge stain on the bathroom ceiling to which they stated it was a leak that had been fixed but never any offer to make good.
As Power of Attorney, all invoices should come through me but they still disregard this instruction (Orwell finance) and cause unnecessary upset to an 89-year-old lady.
I always get the impression they do not care at all.
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Review from Kevin M (Nephew of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
If I were to score this care home, it would be 1 out of 10. Poor at best with the care and attention missing.
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Review from Judith M (Daughter-in-law of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother in law lived at William Wood House for over 3 years. They were extremely happy years for her and us as a family. The staff worked hard to give her respect, dignity and involvement with her care at all times. They also involved us in their decision making when needed. She felt safe and
comfortable throughout her tenure until she passed away just before Christmas 2018. Staff were very supportive to my husband and me afterwards. William Wood House is a great residential home where people are treated as individuals and their needs are met accordingly. We would have no hesitation in recommending it to other families as a place of well being for their loved ones.
Reply from Andrew Regent, Manager at William Wood HouseThank you for this positive review. I will ensure this is shared with the team at William Wood House.
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Review from O K (Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for the past year and can honestly say I am settled and I am very happy.
I am pleased to call this my home.
The care I get is second to none in every section and by everyone.
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Review from Margaret R (Resident) assisted by family/friend published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Food is competent, would be good to have fish occasionally. I suggest it may be that fish is too expensive, I'm thinking of dried haddock steamed with plenty of butter.
I have been here for 3 years plus and have never attempted to run away.
Please note insufficient main staff have to rush to get
to who is next on their list.
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Review from I B (Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good well cared for and very helpful in regards to cleaning and food very good.
Reply from Gemma Boyle, Admin at William Wood HouseDear Irene
Thank you for your review regarding the team at William Wood House. I will be sure to pass on your comments to the manager and the team.
Kind regards
Gemma
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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for William Wood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for William Wood House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for William Wood House is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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