Green Lane View, Norwich, Norfolk
Green Lane View
Green Lane View

Green Lane View, in Aylsham, is a Norse Care property designed for the needs and expectations of older people, at the same time as making the most of skilled carers.

Norse Care are known throughout Norfolk for their role in looking to change the life of older people for the better, which extra care housing like Green Lane View is one example of.

Group: Norse Care (Services) Ltd

Type of Service: Extra Care Housing (Private)

Tenures: Rent

Property Information: 30 Properties

  • Flats: 20 one bedroom flats , 10 two bedroom flats

Care Offered: Elderly Care

Facilities & Services: Dining Room (residents only) • Guest Suite • Hobby / Activities Room

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Green Lane View has a Review Score of 9.4 (9.375)

The Review Score of 9.4 (maximum of 10) for Green Lane View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Green Lane View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Extra Care Housing / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Extra Care Housing receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Green Lane View is calculated as follows: ( (43 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Extra Care Housing to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Extra Care Housing needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Green Lane View is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Green Lane View?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Green Lane View

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    1

Totally satisfactory.

How likely would you be to recommend Green Lane View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Green Lane View responded to this review on 16 Jan 2018:

Thank you for your kind comments about Green Lane View.

Always a warm and friendly atmosphere. Very clean. Excellent facilities, activities and carers.
Lovely and spacious flats. Would recommend to any friends or family.

How likely would you be to recommend Green Lane View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Green Lane View responded to this review on 20 Dec 2017:

Thank you for your kind words about the flats, care and support at Green Lane View.

I cannot praise Green Lane View highly enough. My mother has been a resident for the past year and feels it is her 'home'. Widowed at 88 she was physically well but forgetful, confused and very anxious. The encouragement of excellent caring staff has enabled her to settle into supported living in her flat. The many activities provided, outings and links with local community and church, are invaluable and enriching. The facilities and social areas within the building are kept spotless and there is a genuine sense of community.
Liaison with the manager, deputy manager and care staff is welcomed and residents and their families are encouraged to contribute, both to the facility itself and to the care plan individually created for their Green Lane View resident.
I am so glad we found this lovely home and to know my mother is happy and well cared for in pleasant surroundings with caring people around her.

How likely would you be to recommend Green Lane View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Green Lane View responded to this review on 13 Dec 2017:

Thank you for your lovely comments about the care and support your mother has received at Green Lane View.

Very well run Home. Staff are always helpful to both my sister and me with any queries we have regarding our Mothers care and also very helpful to her. The home is always lovely and clean. The entertainment programme is also good. Our Mother had lived in her own home for 57 years but has settled in as well as she could have done.

How likely would you be to recommend Green Lane View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

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