Administration Assistant

Administration Assistant/Receptionist
£13.48 per hour plus Company Benefits

32 Hours per week - Includes alternate weekend working

A Top 20 Care Home Group 2026!

Awarded 'One of the UK’s Best Companies To Work For’

Please note, we are unable to offer sponsorship for this role.

Leah Lodge based in Blackheath is a 48 bedded beautiful home that cares for dementia residents.

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. This role will be working 32 hours per week, between the hours of 9am to 5pm and will be on a two week rolling rota, working the following shifts;

Week 1: Monday, Wednesday, Saturday & Sunday

Week 2: Tuesday, Wednesday, Thursday & Friday

Our team member benefits include: *Paid Breaks *Uniforms *Staff Meals *Nest Pension *Employee Assistance Programme *Care Workers Charity *‘Spice of Life’ – Discount Retail Scheme *Cycle Scheme *Eye Care *Refer a Friend Scheme *Reward Vouchers *Quarterly & Annual Company Recognition Awards 

As the Administration Assistant/Receptionist you will be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail. 

In addition to reception duties, you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence. 

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification: 

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English