Allanbank’s high fives with exceptional CI report

The team and residents at our award-winning Care home in Dumfries are celebrating the home’s glowing Care Inspectorate (CI) report.

Allanbank Care Home has received stand-out ‘Very Good’ ratings in its recent report following an unannounced inspection, for how well the team support people’s wellbeing, and how good the setting is. This follows the home’s 2024 report, when again the home received ‘Very Good’ ratings across all five areas inspected by the health and social care regulator.

Residents and their loved ones had high praise for the devoted team, with quotes from the latest report describing them as: “fantastic”… kind”… and “very gentle,” with another saying “I love the staff here, we have a laugh and a joke together.”

Other comments included: “I feel safe, valued and listened to” and "staff are really helpful and caring…they support me well and keep me safe."

Another highlight of the report was the varied and meaningful experiences the residents enjoy, which greatly enhanced their wellbeing.

Another stand-out area was the quality of the home, which was described as being of a “high standard”, “warm and welcoming”. Another resident revealed how the Allanbank, in Bankend Road, felt “like family.”

Home Manager, Sandra McNay, said: “We are absolutely delighted with our latest report, which reflects the genuine devotion of our team to enriching the lives of our residents every single day.

“Hearing our residents and their families describe Allanbank as being like family to them means the world to us. We’re incredibly proud of our team and grateful to our wonderful residents, their loved ones and our dedicated team for making Allanbank such a special place to live and work.”

In addition to the latest successes, Allanbank was named Scotland Care Home of the Year in the Caring UK Awards 2023 and was shortlisted as a finalist for the Scottish Care Home Awards, for Care Home Service of the Year Award 2025. And in 2024, the home’s outstanding Chef Manager Sharon Marshall and her team, won the Nutrition and Eating Well accolade in Scottish Care’s Care Home Awards, for the incredible home-cooked cuisine their residents enjoy.

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