Hilldales Residential Care Home

10-13 Oxford Park, Ilfracombe EX34 9JS
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8.8 5 Reviews
  • Hilldales Residential Care Home, Ilfracombe
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are dependent on an individual's level of need which will be initially assessed prior to admission.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hilldales Residential Care Home Ltd

Person in charge

  • Claire Braund (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Residents aged over 25 years, all L/A & NHS authorities
  • Ages from 26 to 95

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors always welcome between the hours of 8am until 11pm

Parking

  • On road parking

Are you the Owner/Manager of Hilldales Residential Care Home? View your Advertising Options

Hilldales Residential Care Home Reviews (5)

8.8

Hilldales Residential Care Home has a Review Score of 8.8 (8.788) out of 10, based on 5 reviews in the last 2 years.
Over all time Hilldales Residential Care Home has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 0
  • 0
  • 5
  • 0
Reviewer Connection to Hilldales Residential Care Home
  • 3
  • 1
  • 1
Total of 5, showing 1-5
Review from P K (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a difficult start in the dementia care system elsewhere, my father settled in quickly he is now happy, integrated and appreciated by the lovely staff.
We are kept informed and knowing his medical needs are met is very comforting.
Reply from Paula Mascall, Quality Manager at Hilldales Residential Care Home

Thank you so much for your lovely review. It is our honour to be able to care for your father who is very much loved by everyone here.

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  • Treated with Dignity
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  • Value for Money
Review from A H (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience at Hilldales has been good and bad with my drink problem. But now I'm clean and sober after a couple of years. I feel really good in myself.
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  • Treated with Dignity
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Review from K D (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care here is first-rate. Staff very courteous, very happy here.
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Review from Jamie P (Son of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not be happier with the staff at this care home.
They look after my dad 24/7 and go above and beyond.
The staff will contact me anytime my dad needs anything.
When he wanted to add a TV channel to his room, they were really accommodating and had no problems with us getting it sorted.
Reply from Leigh-Paul Porter, Registered Home Manager at Hilldales Residential Care Home

Thank you so much for the review of how well we are doing. It is highly appreciated to hear how well our staff always include yourself in any care requirements or needs that your dad has to make his room more personalised and his own. I will pass on the lovely comments made by you to the team. Thank you again. Kindest regards.

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Review from Nick J (Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hilldale saved my life! I was an alcoholic when I was admitted. Frankly, I have no recollection of getting here but I came from a hospital where I had been for a while. My experience here has been amazing. I have received counselling sessions which have weaned me off the booze. Food is restaurant standard.
Staff are caring and cheerful even in the face of provocation from residents. The staff are saints. The room is comfortable and regularly cleaned. Management of the home and residents is spot on. I would recommend this amazing sanctuary to anyone and everyone.
Reply from Leigh-Paul Porter, Registered Home Manager at Hilldales Residential Care Home

Firstly I would like to thank you for your outstanding review. Here at Hilldales we feel very proud of success stories and how well we have done as a team from all departments of the home to assist you and our other residents to feel more safe, secure and independent with your daily lives. As a home, we could not have achieved this without your own hard work, dedication and willingness to accept our care and support. I must say that you should feel very proud of yourself for what you have achieved and how far you have come in wanting to engage in your own road to recovery, we could not have done this without you. Thank you again for the lovely review and we all look forward to working with you to fulfil more of your achievements.

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  • Treated with Dignity
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  • Value for Money
Current Review Score: 8.8 (8.788)

Overview of Review Score

The Review Score of 8.8 (8.788) out of 10 for Hilldales Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.842 for Hilldales Residential Care Home is calculated as follows: ( (48 Excellents x 5) + (9 Goods x 4) ) ÷ 57 Ratings = 4.842
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.946 Points relating to the number of positive Reviews for Hilldales Residential Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 5 Positive Reviews ÷ 11.2 = 0.446
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hilldales Residential Care Home

What types of Care is Hilldales Residential Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hilldales Residential Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Hilldales Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hilldales Residential Care Home to the centre of Ilfracombe?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilldales Residential Care Home to verify any information. View our terms and conditions. Hilldales Residential Care Home has an Basic Service - more info.