Highcroft Hall Residential Care Home

Old Fallings Lane, Bushbury, Wolverhampton WV10 8BU
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9.8 66 Reviews
  • Highcroft Hall Residential Care Home, Wolverhampton
At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.

Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are ideal for family carers who would like to plan a short break themselves.

There are beautiful spaces to relax in. The garden room is a tranquil area to enjoy and there is a cinema room, complete with a popcorn machine for movie afternoons.

There is a vintage café and a hair and beauty room, with a mobile hairdresser visiting every week, as well as welcoming lounges. And the bedrooms are all beautifully decorated, with ensuite walk-in wet rooms.

The residents enjoy wonderful activities, from pamper sessions and pub lunches to the gardening club. This summer they have loved growing their own produce, with everything from tomatoes and radishes to cucumbers and lettuces, proudly harvesting it for the chef to use in the kitchen. Seeing how popular the gardening has been, the home’s maintenance operative has built more raised planters which can be used by the residents in wheelchairs, ready for this year.

And talking of food, the home’s chef of over 10 years prepares delicious home-cooked meals for the residents. His specialities are his freshly made cakes and pastries, especially chocolate eclairs and scones, which the residents enjoy for afternoon tea.

The team are passionate about keeping those community connections alive. Students from the local high school come in every week to spend time with the residents, and every month the local church run a service in the home.

And there are regular trips to see their fellow residents at Sanctuary Care’s nearby care home, to enjoy activities and friendship.
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Care Provided by Highcroft Hall Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1103
  • RESPITE Self-Funded Residential Care: from £1103

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1103 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Highcroft Hall Residential Care Home to find out the exact price for your requirements.

Contact Highcroft Hall Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Highcroft Hall Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Shaun Peters (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (52)

Highcroft Hall Residential Care Home Reviews (66)

9.8

Highcroft Hall Residential Care Home has a Review Score of 9.8 (9.783) out of 10, based on 11 reviews in the last 2 years.
Over all time Highcroft Hall Residential Care Home has 66 reviews.

Overall Experience
  • 50
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Date Published
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Reviewer Connection to Highcroft Hall Residential Care Home
  • 29
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Total of 66, showing 1-20
Review from Nigel B (Son of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ongoing care that my mother receives is second to none. The staff and management are friendly and will always keep me in touch on the phone or when I visit.
I am happy that Mom is always content and there are always plenty of activities to keep her occupied and the occasional trip out.
Many
thanks for all the care and support.
Reply from Jacob Hardie, Design and Marketing Assistant at Highcroft Hall Residential Care Home

Thank you so much for your kind words. We're really pleased to hear your mother is happy and well cared for, and that you feel supported and kept in the loop. It's lovely to know she enjoys the activities and outings.

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Review from H G (Son of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
my mother has been staying there over 12
Months and every time I visit which is
At least 4 times a week she is always
Comfortable, to be honest she looks healthier than she did prior to her stay physically.
Nothing is ever any bother for the staff , from when you walk in it's always immaculately
clean , all the staff are always very helpful.
It gives me great comfort that she is iwell looked after.
Reply from Jacob Hardie, Design and Marketing Assistant at Highcroft Hall Residential Care Home

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your mother feels comfortable and is thriving during her stay with us. It means a great deal to know that our staff's efforts and the environment we've created are making such a positive difference. Thank you again for your continued trust and support.

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Review from Michelle D (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We will be forever grateful to all the wonderful people that work so tirelessly here. It is probably the hardest decision I have ever made to seek care for my mum when we could no longer cope but I can honestly say this place is genuinely a sanctuary that picked us up at our lowest ebb and is a safe
haven where mum is happy and is flourishing . From the minute we walked in Sean & all his team were fantastic supporting both mum & myself through the process, making the transition easier to cope with. The accommodation is spotless, food fantastic and there is always something going on to keep the residents busy. Sean and the team are to be highly commended for what they have managed to achieve here.
Reply from Jacob Hardie, Design and Marketing Assistant at Highcroft Hall Residential Care Home

Thank you so much for your heartfelt feedback. We understand how difficult it can be to make the decision to seek care for a loved one, and we're truly grateful that you have entrusted us with this responsibility. It means a great deal to know that you feel supported and that your loved one is happy and flourishing here. We take great pride in providing a welcoming environment, excellent care, and a variety of activities to keep everyone engaged. Your kind words are a wonderful encouragement to our entire team. Thank you again for sharing your experience.

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Review from P B (Wife of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all very welcoming and extremely helpful and always available if and when l need to talk to them
The staff supported his transition to your care home at such a really difficult time for me and him
He is now settled and safe in your care which makes it easier for me to come to terms with
what has happened.
Reply from Jacob Hardie, Design and Marketing Assistant at Highcroft Hall Residential Care Home

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a great deal to us to know that our team was able to support both you and your loved one during such a difficult transition.

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Review from John L (Son of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the round, we are very pleased with the care provided mum at Highcroft Hall. It is our first experience of placing a parent in care so I am not sure what 'excellent' might look like. However on all attributes below we feel the service is good to excellent.
Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for your thoughtful review. We understand that choosing care for a loved one is a big step, and we're glad to hear you're pleased with the care your mum is receiving at Highcroft Hall. Our team is dedicated to providing the best possible support, and we truly appreciate your feedback.

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Review from Carolyn D (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom recently passed in Highcroft after being with them for over 8 years. I want to praise the care and support she received during her time. The staff on the top floor were very good- one staff member in particular was wonderful during her stay and her last days. Thanks to the team.
Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for sharing your kind words for the team at Highcroft, especially during this difficult time. We're truly sorry for your loss and grateful that we could provide such a high standard of care and support for your mum over the years. We will make sure to pass your appreciation on to that staff member and the team. Thank you so much for taking the time to leave such a wonderful review.

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Review from C S (Son-in-law of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First impressions: Clean, all staff very helpful and friendly while visiting my relative, it's nice to observe how the staff react with other residents. Any problems are dealt with immediately, very impressive!
We can leave my mother in law knowing that we have no worries or concerns when we get home.
She is well looked after. Thank you to all the staff.
Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for your wonderful feedback for our team at Highcroft Hall. We're so pleased to hear that you've had such a positive experience with us and that your mother-in-law is so well cared for. Our team is dedicated to providing the best care, and it's great to know you feel reassured and confident. We truly appreciate your kind words and will pass them on to the team.

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Review from A B (Nephew of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is currently a resident, and my mother was here for a short while before she passed away. I think the staff here are wonderful, they treat the residents with dignity and respect. The home is always clean with a welcoming atmosphere. Perhaps the entertainment and activities could be improved
a little. But the overall standard of care is is excellent.
Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for your kind words and review. We're so pleased to hear that you've had such a positive experience with our dedicated staff and the care they provide. We're also delighted to share that we've recently welcomed a new activities coordinator, who will be spending time getting to know the residents and finding out what they love to do. We're always striving to improve, and your thoughts are greatly appreciated. Thank you.

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Review from Ivan S (Son of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been cared for at Highcroft Hall now for over two years, the facilities are very good and the staff and management are very caring and friendly to deal with. Visiting is really easy and turn up as and when we want with good parking. Dad is very comfortable there and his room and ensuite
bathroom are in mint condition at all times. Communication is great.
Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you so much for your lovely feedback on Highcroft Hall. We're delighted to hear that your father is so well cared for and we're thrilled to hear that we've continued to exceed your expectations over the last two years. Your kind words mean a lot and we will be sure to pass them on to the team.

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Review from S W (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care at Highcroft Sanctuary care. My mother has been there since March 2023. The staff are lovely and caring and always have time to talk in their busy schedule. Management are always approachable and welcoming. I feel happy that my mother is in a safe and caring place.
Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for your review for Highcroft Hall, the team will be delighted to read your comments.

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Review from Lee E (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Highcroft Hall now for over a year and we are so pleased with the genuine care, love and attention he receives every day. It was a very difficult decision for dad to go into care, but we have piece of mind that the team supports dad with his needs. There are plenty of activities, entertainment
and the staff really make a fuss of dad which lifts his wellbeing. We are regularly asked if we want anything added to his care plan and any potential concerns are addressed and actioned. A huge thank you to the manager and all the wonderful staff that all work really hard.
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Review from D C (Son of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She first went in for respite and was made so welcome and at ease by all the management and staff. She asked if she could live there and give her home up, so we know she must feel happy and safe to do that. We have seen a marked improvement in her. Many thanks to all.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you so much for taking the time to review our home. It's wonderful to hear your mum was content and chose to stay with us at Highcroft Hall. It really is the biggest compliment to our team at the home. Best wishes, Fae

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Review from L M (Granddaughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan entered the home as a respite care case with the intention of only staying for a few weeks. Nan quickly became comfortable in her ensuite room. One huge difference between Highcroft Hall Residential Care Home and the previous facility none attended is that she has the freedom to choose where she
spends her time. Nan has enjoyed her time here so much that she has decided to stay as a permanent resident.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you so much for your review! It's so wonderful to hear that your nan has decided to make her move to Highcroft Hall permanent and that she likes the creature comforts. Respite care is often a great way to see if a residential home could be the next step, and your nan must agree! Best wishes, Fae

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Review from Barbara C (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Highcroft Hall Residential Care Home to start with two weeks respite and decided herself she wanted to stay. The care she gets from all the staff is wonderful, they make her feel safe. Would definitely recommend Highcroft Hhall, thanks to all the staff for looking after Mum and putting
me and my family at ease knowing she's got 24-hour care.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you so much for your recommendation! It's wonderful to hear that your mother chose to stay with us at Highcroft Hall after a respite stay. Best wishes, Fae

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Review from Beverley C (Daughter of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom desperately needed respite care, so we applied for Highcroft Hall, mom was very reluctant after Respite at a different home, The manager at Highcroft did a home visit and gently won her round. The initial stay was 2 weeks, the first week was hard as she only had a memory of the previous one, slowly
they built up her confidence and we were surprised when she wanted to stay another week, then an extra week, 4 weeks in total, she started to be like our Mom again, not a constant worry for her safety and wellbeing. The fourth week came and she then decided that being on her own again wasn't what she wanted, so she made the decision to become a permanent resident, which for us as a family was a massive relief. She is looking better than she has in a very long time, put a bit of weight on, and the staff are amazing. They are so caring and you can tell from just being in there that they all enjoy what they do, attend when you want, very clean and we are so thankful to this fabulous team.
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Review from Paul N (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care and support my mum has received at Highcroft Hall Residential Care Home. The staff are friendly and helpful, and they always treat the residents with dignity and respect. The care manager is very professional and approachable, and she keeps me up to date with what’s
going on with regular meetings. The home is clean and comfortable, and there are plenty of activities for the residents to enjoy. I would highly recommend this home to anyone looking for quality care for their loved ones.
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Review from Sophie T (Great-granddaughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highcroft Hall Care Home is an excellent home. They cared for my grandad with understanding, friendliness and he was always happy there. They made sure he was comfortable and cared for in his last days. I would recommend Highcroft Hall to anyone.
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Review from S H (Great-Nephew of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to visit Highcroft Hall and the staff were so friendly and the home was very welcoming. I thought how nice it seemed and how happy people seemed to live there. I have never had a bad experience when visiting
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Review from J F (Daughter of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been a resident at Highcroft Hall since January this year. Previously she had been in and out of hospital every couple of months even with four care visits a day. Since she has been at Highcroft Hall she has not been ill once. She is much happier and healthier than she had been for the previous
couple of years-testament in itself of the amazing care, support and friendship provided by the wonderful staff and management. Mom feels that it is her home and it is lovely to visit her there.
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Review from D B (Daughter of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mom has been a resident since April 2020 and has always been looked after by the staff well. Unfortunately, her health has deteriorated recently. The home contact me regularly regarding my mom's well being, updates from the GP and any changes in her medication. Mom is happy and always smiling. The
staff treat her with dignity and respect.
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Highcroft Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Highcroft Hall Residential Care Home is calculated as follows: ( (103 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 129 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highcroft Hall Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

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Shaun Peters

Job Title: Home Manager

I'm Shaun, the Home Manager at Highcroft Hall. I've been part of Sanctuary for 10 years and have grown within the company since I first joined. With over 15 years of experience in care, I’m deeply passionate about what I do. My focus is always on delivering person-centred care tailored to each individual, and enriching the lives of our residents is at the heart of everything we do. For me, seeing a resident smile is the greatest reward. Together with my dedicated team, we strive every day to create a happy, welcoming home.

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Pariss Durnell

Job Title: Deputy Manager

I'm Pariss, the Deputy Manager at Highcroft Hall. I’ve worked in care for 12 years, starting in domiciliary care before moving into nursing and residential settings, areas I truly enjoy and feel passionate about. I find my role incredibly rewarding. I love meeting and caring for residents from all walks of life and feel privileged to make a positive difference in their lives, just as they do in mine.

Angela

Angela Booth

Job Title: Team Leader Joined: 2020

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.

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Tracy Bits

Job Title: Admin

I'm Tracy, the Administrator at Highcroft Hall. I've worked with Sanctuary for 9 years across several homes, and I’ve been in my current role for the past 4 and a half years. I have a genuine passion for working in care and supporting residents and their families through a smooth and welcoming transition into our home. I’m always available for advice or a friendly chat; nothing is ever too much trouble. I love my job and the opportunity it gives me to meet new people every day.

Steve

Steve Whitehouse

Job Title: Chef Manager Joined: 2011

I have worked at Highcroft Hall since the home opened 12 years ago - love cooking and I love working for the residents.

Teresa

Teresa Mcfarlane

Job Title: Head Housekeeper Joined: 2020

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.

Holly

Holly Booth

Job Title: Care Assistant Joined: 2022

I love how rewarding it is to work in care.

Frequently Asked Questions about Highcroft Hall Residential Care Home

What types of Care is Highcroft Hall Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highcroft Hall Residential Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Highcroft Hall Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highcroft Hall Residential Care Home to the centre of Wolverhampton?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcroft Hall Residential Care Home to verify any information. View our terms and conditions. Highcroft Hall Residential Care Home has an Enhanced Service - more info.