Highcroft Hall Residential Care Home

The care that the staff gave my grandmother in her last 5 months of her life was exceptional. I cannot thank the staff enough - thank you to the manager and all the staff. I was always sceptical about putting Nan in a home but you all really went beyond and above to care for my nan. Sanctuary homes really are very lucky to have such a hard-working dedicated team who really care from the heart - beautiful place and thank you for everything.

Would highly recommend this home. Upon arrival, there is always a member of staff on reception to greet and assist you. The building is clean, airy, warm and comfortable. The bedrooms are spacious, comfortable and warm. In the dayroom, there are comfortable armchairs and activities for the residents to keep them occupied. The dining tables are laid out to a high standard where the meals, which are of high quality and nutritious are served. Staff are efficient and caring. A first-class home.

This is a very good, caring home and happy my mom is now settled there.

Our mother was very well looked after, all the staff were very helpful and kind, we were always offered a cup of tea. Would recommend the home to anyone. Thank you all so much.

In 2013 my aunt and uncle became residents of Highcroft Hall. Sadly Aunt died in 2014 and Uncle in 2019. The care given was exemplary and we are thankful that they were both able to end their days in the surroundings, and with carers who they knew.

My late uncle was a resident at Highcroft for over 6 years initially with his wife who died there 4 years ago. My uncle died there in February. After being diagnosed with cancer, it was my uncle's dearest wish that he died in what had become his home and this of his late wife. Despite the challenges as he became frailer and more dependent, the care staff did all they could to provide the care and support he and his family needed and wen 'the extra mile' to enable him to die as he wished.

An enormous amount of effort and money has been put into Highcroft Hall recently which makes it a first-class establishment for the elderly and vulnerable. What hasn't changed is the high level of care and dignity shown towards its residents.

A nice atmosphere throughout the home.

The care home is kept clean and safe and very pleasing and relaxing on the eye.

I have found the staff very good and helpful.

Aunt is well cared for, safe and secure. Staff are friendly and very professional.

Staff are always friendly to me on visits to my mother. I feel my mother is happy at Highcroft as it is homely and very clean. I can feel at ease leaving my mom in the care of the staff.

Mom was well looked after and the staff were lovely and supportive not only to the residents but with the family too. I would recommend Highcroft to people and so would my siblings.

My mother has been in Highcroft Hall for eighteen months, in that time I have got to know the staff really well and can honestly say are all friendly and more than happy to follow your wants and needs. Family can visit as much as you need, as it can be a stressful time when a family member has to go into a home.

Rooms are pleasant and comfortable with all that's needed, you can add your own things to make it a home from home, there are activities and entertainment to keep residents occupied. We as a family, we are happy with the personal care she receives. We would recommend to anyone looking for a care home.

The care my nan receives is great. The care she gets is so much better than my aunt's home. The food choices etc. 10/10

The best care home. Good staff, clean, plenty going on and value for money.

Very friendly and clean. Staff very helpful.

Since my mother has been at this home she has been treated with loving care and all her needs have been met. She always tells me they do their very best for me and keep an eye on her all the time which makes her feel loved. My mother is now 102, so this makes it a satisfying feeling when we as a family leave her in their care.

Very happy with the care of my Mum.

Staff always helpful.