Highcroft Hall Residential Care Home

Old Fallings Lane, Bushbury, Wolverhampton WV10 8BU
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9.8 67 Reviews
  • Highcroft Hall Residential Care Home, Wolverhampton
At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.

Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are ideal for family carers who would like to plan a short break themselves.

There are beautiful spaces to relax in. The garden room is a tranquil area to enjoy and there is a cinema room, complete with a popcorn machine for movie afternoons.

There is a vintage café and a hair and beauty room, with a mobile hairdresser visiting every week, as well as welcoming lounges. And the bedrooms are all beautifully decorated, with ensuite walk-in wet rooms.

The residents enjoy wonderful activities, from pamper sessions and pub lunches to the gardening club. This summer they have loved growing their own produce, with everything from tomatoes and radishes to cucumbers and lettuces, proudly harvesting it for the chef to use in the kitchen. Seeing how popular the gardening has been, the home’s maintenance operative has built more raised planters which can be used by the residents in wheelchairs, ready for this year.

And talking of food, the home’s chef of over 10 years prepares delicious home-cooked meals for the residents. His specialities are his freshly made cakes and pastries, especially chocolate eclairs and scones, which the residents enjoy for afternoon tea.

The team are passionate about keeping those community connections alive. Students from the local high school come in every week to spend time with the residents, and every month the local church run a service in the home.

And there are regular trips to see their fellow residents at Sanctuary Care’s nearby care home, to enjoy activities and friendship.
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Care Provided by Highcroft Hall Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1103
  • RESPITE Self-Funded Residential Care: from £1103

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1103 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Highcroft Hall Residential Care Home to find out the exact price for your requirements.

Contact Highcroft Hall Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Highcroft Hall Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shaun Peters (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (52)

Highcroft Hall Residential Care Home Reviews (67)

9.8

Highcroft Hall Residential Care Home has a Review Score of 9.8 (9.794) out of 10, based on 12 reviews in the last 2 years.
Over all time Highcroft Hall Residential Care Home has 67 reviews.

Overall Experience
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Date Published
  • 67
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Reviewer Connection to Highcroft Hall Residential Care Home
  • 29
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  • 5
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Total of 67, showing 41-60
Review from Liz L (Niece of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My late uncle was a resident at Highcroft for over 6 years initially with his wife who died there 4 years ago. My uncle died there in February. After being diagnosed with cancer, it was my uncle's dearest wish that he died in what had become his home and this of his late wife. Despite the challenges
as he became frailer and more dependent, the care staff did all they could to provide the care and support he and his family needed and wen 'the extra mile' to enable him to die as he wished.
Reply from Ruth Brown, Senior Marketing Officer at Highcroft Hall Residential Care Home
Thank you for your kind comments regarding the care of your uncle at Highcroft Hall. It is wonderful to hear our caring team went the extra mile during his last days, during what must have been a…read more
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Review from Jim A (Son-in-law of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An enormous amount of effort and money has been put into Highcroft Hall recently which makes it a first-class establishment for the elderly and vulnerable. What hasn't changed is the high level of care and dignity shown towards its residents.
Reply from Ruth Brown, Senior Marketing Officer at Highcroft Hall Residential Care Home
Thank you for your kind comments Jim, it's lovely to hear you are happy with the high level of care provided to your loved one.
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Review from D G (Friend of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers and all staff are very caring and observant.
Well led management.
Activities are available - different things every day.
Pressure care attended to.
A nice atmosphere throughout the home.
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Review from Ian S (Nephew of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aunt is well cared for, safe and secure. Staff are friendly and very professional.
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Review from Marjorie R (Sister of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very good and helpful.
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Review from Susan R (Relative of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that the staff are friendly, made the transition here very welcoming and made to feel at ease. My relative is settled in nicely and likes it here. Staff keep residents motivate and join in activities, there are activities for the physically able and those not so physically able.
It is a pleasure
to visit here, all staff and residents are welcoming.
The care home is kept clean and safe and very pleasing and relaxing on the eye.
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Review from Ann J (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly to me on visits to my mother. I feel my mother is happy at Highcroft as it is homely and very clean. I can feel at ease leaving my mom in the care of the staff.
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Review from Susan W (Daughter of Resident) published on 28 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Highcroft Hall staff have been so supportive of my Mom who passed away peacefully on the 22 June 2017 after being there for 18 months.
Mom was well looked after and the staff were lovely and supportive not only to the residents but with the family too. I would recommend Highcroft to people and so would
my siblings.
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Review from Wendy P (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Highcroft Hall for eighteen months, in that time I have got to know the staff really well and can honestly say are all friendly and more than happy to follow your wants and needs. Family can visit as much as you need, as it can be a stressful time when a family member has to go
into a home.


Rooms are pleasant and comfortable with all that's needed, you can add your own things to make it a home from home, there are activities and entertainment to keep residents occupied. We as a family, we are happy with the personal care she receives. We would recommend to anyone looking for a care home.

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Review from Lisa T (Granddaughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my nan receives is great. The care she gets is so much better than my aunt's home. The food choices etc. 10/10
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Review from Geroge T (Son-in-law of Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home. Good staff, clean, plenty going on and value for money.
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Review from D M (Daughter of Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and clean. Staff very helpful.
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Review from Margaret C (Daughter of Resident) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been at this home she has been treated with loving care and all her needs have been met. She always tells me they do their very best for me and keep an eye on her all the time which makes her feel loved. My mother is now 102, so this makes it a satisfying feeling when we as a family
leave her in their care.
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Review from Gaynor (Daughter of Resident) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care of my Mum.
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Review from Stella G (Niece of Resident) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful.
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Review from G L (Daughter of Resident) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is really well looked after. All staff are very caring. Food is good and washing done lovely.
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Review from Franklyn (Son of Resident) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good home. Staff are all professional and nice natured, always ready to share a joke.
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Review from C G (Daughter of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After much ongoing problems, management finally managed to fix the light in my mother's bedroom. They were very helpful and supportive while dealing with the matter. I was extremely pleased when my mother's bedroom light was finally repaired. I then approached staff to show my full appreciation.
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Review from Carol F (Friend of Resident) published on 1 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an 'active' visitor of the elderly visiting in the hospital, nursing care home and supported living, I was struck by the ambiance and homely atmosphere. In addition; the high level of cleanliness and personal touch and respect which is shown to residents. This has really had an impact on me.
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Review from Elaine M (Daughter of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always welcoming. The staff are always very pleasant and work extremely hard to maintain the homes standards. The facilities/activities are really good. My mother is very contented and well looked after and all her needs are met. On a more personal note the manager and his team are aware
of a minor family issue and have been really supportive and understanding of this. Many thanks to all the staff (including caterers and domestics) for their continued ongoing care of my mother. I wouldn't hesitate to recommend Highcroft Hall in the future.
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Highcroft Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Highcroft Hall Residential Care Home is calculated as follows: ( (114 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highcroft Hall Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

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Shaun Peters

Job Title: Home Manager

I'm Shaun, the Home Manager at Highcroft Hall. I've been part of Sanctuary for 10 years and have grown within the company since I first joined. With over 15 years of experience in care, I’m deeply passionate about what I do. My focus is always on delivering person-centred care tailored to each individual, and enriching the lives of our residents is at the heart of everything we do. For me, seeing a resident smile is the greatest reward. Together with my dedicated team, we strive every day to create a happy, welcoming home.

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Pariss Durnell

Job Title: Deputy Manager

I'm Pariss, the Deputy Manager at Highcroft Hall. I’ve worked in care for 12 years, starting in domiciliary care before moving into nursing and residential settings, areas I truly enjoy and feel passionate about. I find my role incredibly rewarding. I love meeting and caring for residents from all walks of life and feel privileged to make a positive difference in their lives, just as they do in mine.

Angela

Angela Booth

Job Title: Team Leader Joined: 2020

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.

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Tracy Bits

Job Title: Admin

I'm Tracy, the Administrator at Highcroft Hall. I've worked with Sanctuary for 9 years across several homes, and I’ve been in my current role for the past 4 and a half years. I have a genuine passion for working in care and supporting residents and their families through a smooth and welcoming transition into our home. I’m always available for advice or a friendly chat; nothing is ever too much trouble. I love my job and the opportunity it gives me to meet new people every day.

Steve

Steve Whitehouse

Job Title: Chef Manager Joined: 2011

I have worked at Highcroft Hall since the home opened 12 years ago - love cooking and I love working for the residents.

Teresa

Teresa Mcfarlane

Job Title: Head Housekeeper Joined: 2020

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.

Holly

Holly Booth

Job Title: Care Assistant Joined: 2022

I love how rewarding it is to work in care.

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