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- Highcroft Hall Residential Care Home

We would recommend to anyone looking for a care homeWendy P(Daughter of Resident/Service User)

Mom is extremely happyKath M(Daughter of Resident/Service User)

Excellent! Thank you so muchSharon M(Daughter of Resident/Service User)

We would recommend to anyone looking for a care homeWendy P(Daughter of Resident/Service User)

Mom is extremely happyKath M(Daughter of Resident/Service User)

Excellent! Thank you so muchSharon M(Daughter of Resident/Service User)

At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.
Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are...
Care Provided by Highcroft Hall Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1169 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Highcroft Hall Residential Care Home for full pricing details and T&Cs.
Contact Highcroft Hall Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Shaun Peters(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Highcroft Hall Residential Care Home Reviews (70)
Highcroft Hall Residential Care Home has a Review Score of 9.6 (9.574) out of 10, based on 14 reviews in the last 2 years.
Over all time Highcroft Hall Residential Care Home has 70 reviews.
The only thing I can see so far that hopefully improves is, I wish my mom would be encouraged more to join in daily activities.
This is a very good, caring home and happy my mom is now settled there.
Thank you for your kind words - they're so appreciated. I will be sure to pass your feedback on to Rachel and the team. Best wishes, Fae.
Our mother was very well looked after, all the staff were very helpful and kind, we were always offered a cup of tea. Would recommend the home to anyone. Thank you all so much.
Thank you so much for your lovely review. I will be sure to pass this onto Rachel and the team. Best wishes, Fae.
In 2013 my aunt and uncle became residents of Highcroft Hall. Sadly Aunt died in 2014 and Uncle in 2019. The care given was exemplary and we are thankful that they were both able to end their days in the surroundings, and with carers who they knew.
Dear Diane, thank you so much for your kind words about the care provided and our team at Highcroft Hall. Best wishes, Fae.
My late uncle was a resident at Highcroft for over 6 years initially with his wife who died there 4 years ago. My uncle died there in February. After being diagnosed with cancer, it was my uncle's dearest wish that he died in what had become his home and this of his late wife. Despite the challenges as he became frailer and more dependent, the care staff did all they could to provide the care and support he and his family needed and wen 'the extra mile' to enable him to die as he wished.
Thank you for your kind comments regarding the care of your uncle at Highcroft Hall. It is wonderful to hear our caring team went the extra mile during his last days, during what must have been a difficult time for you and your family.
An enormous amount of effort and money has been put into Highcroft Hall recently which makes it a first-class establishment for the elderly and vulnerable. What hasn't changed is the high level of care and dignity shown towards its residents.
Thank you for your kind comments Jim, it's lovely to hear you are happy with the high level of care provided to your loved one.
Well led management.
Activities are available - different things every day.
Pressure care attended to.
A nice atmosphere throughout the home.
It is a pleasure to visit here, all staff and residents are welcoming.
The care home is kept clean and safe and very pleasing and relaxing on the eye.
I have found the staff very good and helpful.
Aunt is well cared for, safe and secure. Staff are friendly and very professional.
Staff are always friendly to me on visits to my mother. I feel my mother is happy at Highcroft as it is homely and very clean. I can feel at ease leaving my mom in the care of the staff.
Mom was well looked after and the staff were lovely and supportive not only to the residents but with the family too. I would recommend Highcroft to people and so would my siblings.
My mother has been in Highcroft Hall for eighteen months, in that time I have got to know the staff really well and can honestly say are all friendly and more than happy to follow your wants and needs. Family can visit as much as you need, as it can be a stressful time when a family member has to go into a home.
Rooms are pleasant and comfortable with all that's needed, you can add your own things to make it a home from home, there are activities and entertainment to keep residents occupied. We as a family, we are happy with the personal care she receives. We would recommend to anyone looking for a care home.
The care my nan receives is great. The care she gets is so much better than my aunt's home. The food choices etc. 10/10
The best care home. Good staff, clean, plenty going on and value for money.
Very friendly and clean. Staff very helpful.
Since my mother has been at this home she has been treated with loving care and all her needs have been met. She always tells me they do their very best for me and keep an eye on her all the time which makes her feel loved. My mother is now 102, so this makes it a satisfying feeling when we as a family leave her in their care.
Very happy with the care of my Mum.
Staff always helpful.
Very good home. Staff are all professional and nice natured, always ready to share a joke.
My Mum is really well looked after. All staff are very caring. Food is good and washing done lovely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 February 2020Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jul 2025
Residents at Highcroft Hall Residential Care Home in Wolverhampton were recently treated to a delightful and heart-warming experience when two Shetland ponies, Lollipop and Moomin, paid a special visit. Organised...
There are no upcoming events for Highcroft Hall Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Highcroft Hall Residential Care Home.
Meet the Team (6)

I'm Shaun, the Home Manager at Highcroft Hall. I've been part of Sanctuary for 10 years and have grown within the company since I first joined. With over 15 years of experience in care, I’m deeply passionate about what I do. My focus is always on delivering person-centred care tailored to each individual, and enriching the lives of our residents is at the heart of everything we do. For me, seeing a resident smile is the greatest reward. Together with my dedicated team, we strive every day to create a happy, welcoming home.

I'm Pariss, the Deputy Manager at Highcroft Hall. I’ve worked in care for 12 years, starting in domiciliary care before moving into nursing and residential settings, areas I truly enjoy and feel passionate about. I find my role incredibly rewarding. I love meeting and caring for residents from all walks of life and feel privileged to make a positive difference in their lives, just as they do in mine.

I'm Tracy, the Administrator at Highcroft Hall. I've worked with Sanctuary for 9 years across several homes, and I’ve been in my current role for the past 4 and a half years. I have a genuine passion for working in care and supporting residents and their families through a smooth and welcoming transition into our home. I’m always available for advice or a friendly chat; nothing is ever too much trouble. I love my job and the opportunity it gives me to meet new people every day.

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.

I love how rewarding it is to work in care.

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcroft Hall Residential Care Home to verify any information. View our terms and conditions. Highcroft Hall Residential Care Home has an Enhanced Service -more info.