Highcroft Hall Residential Care Home

Old Fallings Lane, Bushbury, Wolverhampton WV10 8BU
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9.3 63 Reviews
  • Highcroft Hall Residential Care Home, Wolverhampton
At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.

Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are ideal for family carers who would like to plan a short break themselves.

There are beautiful spaces to relax in. The garden room is a tranquil area to enjoy and there is a cinema room, complete with a popcorn machine for movie afternoons.

There is a vintage café and a hair and beauty room, with a mobile hairdresser visiting every week, as well as welcoming lounges. And the bedrooms are all beautifully decorated, with ensuite walk-in wet rooms.

The residents enjoy wonderful activities, from pamper sessions and pub lunches to the gardening club. This summer they have loved growing their own produce, with everything from tomatoes and radishes to cucumbers and lettuces, proudly harvesting it for the chef to use in the kitchen. Seeing how popular the gardening has been, the home’s maintenance operative has built more raised planters which can be used by the residents in wheelchairs, ready for this year.

And talking of food, the home’s chef of over 10 years prepares delicious home-cooked meals for the residents. His specialities are his freshly made cakes and pastries, especially chocolate eclairs and scones, which the residents enjoy for afternoon tea.

The team are passionate about keeping those community connections alive. Students from the local high school come in every week to spend time with the residents, and every month the local church run a service in the home.

And there are regular trips to see their fellow residents at Sanctuary Care’s nearby care home, to enjoy activities and friendship.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1103
  • RESPITE Self-Funded Residential Care: from £1103

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1103 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Highcroft Hall Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shaun Peters (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (52)

Highcroft Hall Residential Care Home Reviews (63)

9.3

Highcroft Hall Residential Care Home has a Review Score of 9.3 (9.250) out of 10, based on 8 reviews in the last 2 years.
Over all time Highcroft Hall Residential Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Highcroft Hall Residential Care Home
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Total of 63, showing 21-40
Review from Vikki F (Daughter of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom moved into this care home in march 2021. She has Alzheimer’s so was unsafe to be at home. We were very apprehensive has she never settled into her respite place. We have found that she has settled in really well at Highcroft and seems very happy with her environment.
Staff are very friendly
and have been helpful in managing her condition and needs. There are activities which they try and involve her with which helps to stimulate her has she has always been very active. Lovely friendly environment.
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Review from S S (Daughter of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident within the care for for three years now and I cannot praise the staff enough in their care and support of her. I have found that the staff that work within the home are caring and patient, and they are respectful of the residents and their families alike. We are regularly
kept informed of any changes in treatments, such as medication that occur due to changes in her condition. This is also true if any medical professionals visit her, such as doctors and nurses. The rooms are clean and tidy, and the staff treat my mother with a sense of dignity. Her wishes are observed and she is treated as an adult. The staff did an amazing job during the pandemic to keep the residents safe whilst still trying to facilitate visits. The group they have set up has been invaluable in keeping us informed about changes to regulations around Covid and visits.
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Review from David P (Son of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed by the care my Mother has received as a resident of over two years. The staff are unfailingly caring and friendly. They have provided a range of events/activities such as craft sessions, music "concerts", parties etc. Highcroft Hall Residential Care Home is always a clean
and pleasant environment. Mom is receiving excellent care.
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Review from R P (Son of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mom and aunt became residents last summer and we have found all of the staff very pleasant and helpful especially the management team.
Both my mom and aunt are well cared for and we are kept informed of any issues that arise straight away.
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Review from Dawn J (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom had been at the care home for 4 years now. During the pandemic, I feel she has been kept safe and well. Since the re-opening of visiting I feel this has been done very professionally with the safety of the residents in mind. The food is good and the staff are very caring. My first visit to her
room is today as I have been fully vaccinated. Communication on these changes have been very good keeping me updated.
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Review from Wendy L (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum went to Highcroft Hall for respite care. Each member of staff from management to carers were friendly, efficient and extremely caring. Mum was very content during her time in Highcroft Hall and I was able to enjoy a small break with peace of mind that she was safe and being well cared for. I
cannot thank the staff enough.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for such kind words - our team will really appreciate it and it is lovely to hear mum enjoyed her respite stay with us. Best wishes, Fae

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Review from Eileen W (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During this difficult time we are living in I would like to express my gratitude to the management and staff for their care, co-operation and patience. I haven't been able to visit my mum who is almost 106 since lockdown, but I keep in touch every day and the staff and management are always very pleasant
polite and they go out of their way to speak to me even though they are extremely busy.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for taking the time to review our home and for your kind words. Best wishes, Fae.

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Review from P B (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highcroft Hall is a friendly, well-organised home with a cheerful and happy atmosphere. It is clean and attractive, well presented with beautiful decor and furnishings. Residents are well cared for in a sensitive and respectful manner, and relatives are given excellent support.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for taking the time to review our home and for such kind words - our team will really appreciate it. Best wishes, Fae.

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Review from G H (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff work extremely hard at all times. It has been extremely reassuring to know that my loved one has been looked after so well during this period of lockdown (as she was prior to lockdown). I cannot praise the staff enough; they are all so pleasant and caring. The care home is kept extremely
clean and never smells like some care homes I visited.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you so much for your kind words about our home and team - they will really appreciate it. Best wishes.

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Review from Linsey D (Granddaughter of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely nan found it difficult at first to come into the home but she's settled in over the last week or so, now we visit most days and she seems happy and not so agitated and I found that she's doing a lot more with her time. She gets involved with the activities daily, I have seen evidence she has
been doing things on the activities board, the activities lady seems to get them to do things and keeps them occupied, you wouldn't think your loved ones would do some of the things they do. She also says the food is nice and she always seems to be eating. The management team are very good, the young lad on the desk always welcomes us. Also, they always find time to talk to you, it's very nice to know that nan has settled in well, she looks clean, well kept and the home is lovely and clean. Her bedroom is lovely too and I found the staff all friendly, it's a little difficult at weekends getting in, as no one manages the doors but the security is very good once in. Thankyou Highcroft, keep up the good work.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for your kind words and extensive feedback. The manager and the team will be so grateful. Best wishes.

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Review from Brian K (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very good and my wife is very happy and settled there. The only thing I find perplexing is trying to gain entry at weekends. I am sure someone would do a few hours voluntary sat at the desk letting people in as I would!
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for your kind words about our home and team - I will be sure to pass your feedback onto Rachel and the team.
Best wishes, Fae

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Review from Kelly H (Granddaughter of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that the staff gave my grandmother in her last 5 months of her life was exceptional. I cannot thank the staff enough - thank you to the manager and all the staff. I was always sceptical about putting Nan in a home but you all really went beyond and above to care for my nan. Sanctuary homes
really are very lucky to have such a hard-working dedicated team who really care from the heart - beautiful place and thank you for everything.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for your kind words about our home - the team will really appreciate it. Best wishes, Fae.

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Review from J B (Sister-in-law of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would highly recommend this home. Upon arrival, there is always a member of staff on reception to greet and assist you. The building is clean, airy, warm and comfortable. The bedrooms are spacious, comfortable and warm. In the dayroom, there are comfortable armchairs and activities for the residents
to keep them occupied. The dining tables are laid out to a high standard where the meals, which are of high quality and nutritious are served. Staff are efficient and caring. A first-class home.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for your kind words, it really is lovely to hear how pleased you are. Best wishes

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Review from Chris W (Son of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom had to go into the home recently for permanent residency and I find the home pleasant, excellent facilities, comfortable rooms with en-suite and very friendly staff. The Manager and staff on reception are excellent and deal with any issues I have come across.
The only thing I can see so far
that hopefully improves is, I wish my mom would be encouraged more to join in daily activities.
This is a very good, caring home and happy my mom is now settled there.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for your kind words - they're so appreciated. I will be sure to pass your feedback on to Rachel and the team. Best wishes, Fae.

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Review from J E (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was very well looked after, all the staff were very helpful and kind, we were always offered a cup of tea. Would recommend the home to anyone. Thank you all so much.
Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you so much for your lovely review. I will be sure to pass this onto Rachel and the team. Best wishes, Fae.

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Review from Diane W (Niece of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In 2013 my aunt and uncle became residents of Highcroft Hall. Sadly Aunt died in 2014 and Uncle in 2019. The care given was exemplary and we are thankful that they were both able to end their days in the surroundings, and with carers who they knew.
Reply from Fae Doherty, Marketing Officer at Highcroft Hall Residential Care Home

Dear Diane, thank you so much for your kind words about the care provided and our team at Highcroft Hall. Best wishes, Fae.

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Review from Liz L (Niece of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My late uncle was a resident at Highcroft for over 6 years initially with his wife who died there 4 years ago. My uncle died there in February. After being diagnosed with cancer, it was my uncle's dearest wish that he died in what had become his home and this of his late wife. Despite the challenges
as he became frailer and more dependent, the care staff did all they could to provide the care and support he and his family needed and wen 'the extra mile' to enable him to die as he wished.
Reply from Ruth Brown, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for your kind comments regarding the care of your uncle at Highcroft Hall. It is wonderful to hear our caring team went the extra mile during his last days, during what must have been a difficult time for you and your family.

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Review from Jim A (Son-in-law of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An enormous amount of effort and money has been put into Highcroft Hall recently which makes it a first-class establishment for the elderly and vulnerable. What hasn't changed is the high level of care and dignity shown towards its residents.
Reply from Ruth Brown, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you for your kind comments Jim, it's lovely to hear you are happy with the high level of care provided to your loved one.

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Review from D G (Friend of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers and all staff are very caring and observant.
Well led management.
Activities are available - different things every day.
Pressure care attended to.
A nice atmosphere throughout the home.
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Review from Ian S (Nephew of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aunt is well cared for, safe and secure. Staff are friendly and very professional.
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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Highcroft Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Highcroft Hall Residential Care Home is calculated as follows: ( (66 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.569 Points relating to the number of positive Reviews for Highcroft Hall Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 8 Positive Reviews ÷ 10.4 = 0.769
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (6)

Corinne

Corinne Mallinson

Job Title: Deputy Manager Joined: 2022

I have worked in care for 12 years, starting as a care assistant, becoming a senior care assistant, and then completing my CHAPS (care home advanced practitioner) training before becoming a deputy manager. I have managed small learning disabilities homes in Wolverhampton, before deciding that I wanted to come back to working in elderly care and dementia care, which I am really passionate about.

Angela

Angela Booth

Job Title: Team Leader Joined: 2020

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.

Steve

Steve Whitehouse

Job Title: Chef Manager Joined: 2011

I have worked at Highcroft Hall since the home opened 12 years ago - love cooking and I love working for the residents.

Teresa

Teresa Mcfarlane

Job Title: Head Housekeeper Joined: 2020

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.

Holly

Holly Booth

Job Title: Care Assistant Joined: 2022

I love how rewarding it is to work in care.

Cheryl

Cheryl Bullock

Job Title: Activities co-ordinator Joined: 2022

I love my job, and when I go home I am happy knowing I have made our residents smile. I love organising events at home to keep the residents entertained, so they don’t miss home.

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