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- Highcroft Hall Residential Care Home

We would recommend to anyone looking for a care homeWendy P(Daughter of Resident/Service User)

Mom is extremely happyKath M(Daughter of Resident/Service User)

Excellent! Thank you so muchSharon M(Daughter of Resident/Service User)

We would recommend to anyone looking for a care homeWendy P(Daughter of Resident/Service User)

Mom is extremely happyKath M(Daughter of Resident/Service User)

Excellent! Thank you so muchSharon M(Daughter of Resident/Service User)

At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.
Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are...
Care Provided by Highcroft Hall Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1169 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Highcroft Hall Residential Care Home for full pricing details and T&Cs.
Contact Highcroft Hall Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Shaun Peters(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Highcroft Hall Residential Care Home Reviews (70)
Highcroft Hall Residential Care Home has a Review Score of 9.6 (9.574) out of 10, based on 14 reviews in the last 2 years.
Over all time Highcroft Hall Residential Care Home has 70 reviews.
Highcroft Hall Care Home is an excellent home. They cared for my grandad with understanding, friendliness and he was always happy there. They made sure he was comfortable and cared for in his last days. I would recommend Highcroft Hall to anyone.
Came to visit Highcroft Hall and the staff were so friendly and the home was very welcoming. I thought how nice it seemed and how happy people seemed to live there. I have never had a bad experience when visiting
Mom has been a resident at Highcroft Hall since January this year. Previously she had been in and out of hospital every couple of months even with four care visits a day. Since she has been at Highcroft Hall she has not been ill once. She is much happier and healthier than she had been for the previous couple of years-testament in itself of the amazing care, support and friendship provided by the wonderful staff and management. Mom feels that it is her home and it is lovely to visit her there.
My mom has been a resident since April 2020 and has always been looked after by the staff well. Unfortunately, her health has deteriorated recently. The home contact me regularly regarding my mom's well being, updates from the GP and any changes in her medication. Mom is happy and always smiling. The staff treat her with dignity and respect.
Staff are always so welcoming and warm, we were shown to our lovely table decorated for the platinum jubilee which we shared with my dad. The food was beautiful and we felt thoroughly spoilt, it was so nice to eat a meal with my dad, and Dad really enjoyed it too. The entertainment was lovely, I felt everybody had gone above and beyond for us all the enjoy this special day.
Always find staff very caring, lovely to know. Activities are on the app. Room always seems clean and tidy and most important my husband seems happy and settled in the home. Had a lovely lunch my husband and daughter for the jubilee celebration food was very good everyone seemed to be working very hard.
My mom went into Highcroft Hall Residential Care Home for respite care after coming out of the hospital. The team were brilliant from my first call and organised a room and care at short notice when we were quite anxious. The rooms are excellent as is the quality of care she has received, the staff are friendly and accessible, and we really appreciate the little things that are available like having a hairdresser on site. Mom has recovered much better than she would have done at home and having access to 24-hour care is reassuring for us all. Hopefully, she will transition back to living in her own house shortly. I am very happy to recommend HIghcroft Hall Residential Care Home and would like to say a huge thank you to all the team who are providing her care.
Staff are very friendly and have been helpful in managing her condition and needs. There are activities which they try and involve her with which helps to stimulate her has she has always been very active. Lovely friendly environment.
My mother has been a resident within the care for for three years now and I cannot praise the staff enough in their care and support of her. I have found that the staff that work within the home are caring and patient, and they are respectful of the residents and their families alike. We are regularly kept informed of any changes in treatments, such as medication that occur due to changes in her condition. This is also true if any medical professionals visit her, such as doctors and nurses. The rooms are clean and tidy, and the staff treat my mother with a sense of dignity. Her wishes are observed and she is treated as an adult. The staff did an amazing job during the pandemic to keep the residents safe whilst still trying to facilitate visits. The group they have set up has been invaluable in keeping us informed about changes to regulations around Covid and visits.
I have been very impressed by the care my Mother has received as a resident of over two years. The staff are unfailingly caring and friendly. They have provided a range of events/activities such as craft sessions, music "concerts", parties etc. Highcroft Hall Residential Care Home is always a clean and pleasant environment. Mom is receiving excellent care.
Both my mom and aunt are well cared for and we are kept informed of any issues that arise straight away.
My mom had been at the care home for 4 years now. During the pandemic, I feel she has been kept safe and well. Since the re-opening of visiting I feel this has been done very professionally with the safety of the residents in mind. The food is good and the staff are very caring. My first visit to her room is today as I have been fully vaccinated. Communication on these changes have been very good keeping me updated.
My Mum went to Highcroft Hall for respite care. Each member of staff from management to carers were friendly, efficient and extremely caring. Mum was very content during her time in Highcroft Hall and I was able to enjoy a small break with peace of mind that she was safe and being well cared for. I cannot thank the staff enough.
Thank you for such kind words - our team will really appreciate it and it is lovely to hear mum enjoyed her respite stay with us. Best wishes, Fae
During this difficult time we are living in I would like to express my gratitude to the management and staff for their care, co-operation and patience. I haven't been able to visit my mum who is almost 106 since lockdown, but I keep in touch every day and the staff and management are always very pleasant polite and they go out of their way to speak to me even though they are extremely busy.
Thank you for taking the time to review our home and for your kind words. Best wishes, Fae.
Highcroft Hall is a friendly, well-organised home with a cheerful and happy atmosphere. It is clean and attractive, well presented with beautiful decor and furnishings. Residents are well cared for in a sensitive and respectful manner, and relatives are given excellent support.
Thank you for taking the time to review our home and for such kind words - our team will really appreciate it. Best wishes, Fae.
All the staff work extremely hard at all times. It has been extremely reassuring to know that my loved one has been looked after so well during this period of lockdown (as she was prior to lockdown). I cannot praise the staff enough; they are all so pleasant and caring. The care home is kept extremely clean and never smells like some care homes I visited.
Thank you so much for your kind words about our home and team - they will really appreciate it. Best wishes.
My lovely nan found it difficult at first to come into the home but she's settled in over the last week or so, now we visit most days and she seems happy and not so agitated and I found that she's doing a lot more with her time. She gets involved with the activities daily, I have seen evidence she has been doing things on the activities board, the activities lady seems to get them to do things and keeps them occupied, you wouldn't think your loved ones would do some of the things they do. She also says the food is nice and she always seems to be eating. The management team are very good, the young lad on the desk always welcomes us. Also, they always find time to talk to you, it's very nice to know that nan has settled in well, she looks clean, well kept and the home is lovely and clean. Her bedroom is lovely too and I found the staff all friendly, it's a little difficult at weekends getting in, as no one manages the doors but the security is very good once in. Thankyou Highcroft, keep up the good work.
Thank you for your kind words and extensive feedback. The manager and the team will be so grateful. Best wishes.
The home is very good and my wife is very happy and settled there. The only thing I find perplexing is trying to gain entry at weekends. I am sure someone would do a few hours voluntary sat at the desk letting people in as I would!
Best wishes, Fae
The care that the staff gave my grandmother in her last 5 months of her life was exceptional. I cannot thank the staff enough - thank you to the manager and all the staff. I was always sceptical about putting Nan in a home but you all really went beyond and above to care for my nan. Sanctuary homes really are very lucky to have such a hard-working dedicated team who really care from the heart - beautiful place and thank you for everything.
Thank you for your kind words about our home - the team will really appreciate it. Best wishes, Fae.
Would highly recommend this home. Upon arrival, there is always a member of staff on reception to greet and assist you. The building is clean, airy, warm and comfortable. The bedrooms are spacious, comfortable and warm. In the dayroom, there are comfortable armchairs and activities for the residents to keep them occupied. The dining tables are laid out to a high standard where the meals, which are of high quality and nutritious are served. Staff are efficient and caring. A first-class home.
Thank you for your kind words, it really is lovely to hear how pleased you are. Best wishes
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 February 2020Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jul 2025
Residents at Highcroft Hall Residential Care Home in Wolverhampton were recently treated to a delightful and heart-warming experience when two Shetland ponies, Lollipop and Moomin, paid a special visit. Organised...
There are no upcoming events for Highcroft Hall Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Highcroft Hall Residential Care Home.
Meet the Team (6)

I'm Shaun, the Home Manager at Highcroft Hall. I've been part of Sanctuary for 10 years and have grown within the company since I first joined. With over 15 years of experience in care, I’m deeply passionate about what I do. My focus is always on delivering person-centred care tailored to each individual, and enriching the lives of our residents is at the heart of everything we do. For me, seeing a resident smile is the greatest reward. Together with my dedicated team, we strive every day to create a happy, welcoming home.

I'm Pariss, the Deputy Manager at Highcroft Hall. I’ve worked in care for 12 years, starting in domiciliary care before moving into nursing and residential settings, areas I truly enjoy and feel passionate about. I find my role incredibly rewarding. I love meeting and caring for residents from all walks of life and feel privileged to make a positive difference in their lives, just as they do in mine.

I'm Tracy, the Administrator at Highcroft Hall. I've worked with Sanctuary for 9 years across several homes, and I’ve been in my current role for the past 4 and a half years. I have a genuine passion for working in care and supporting residents and their families through a smooth and welcoming transition into our home. I’m always available for advice or a friendly chat; nothing is ever too much trouble. I love my job and the opportunity it gives me to meet new people every day.

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.

I love how rewarding it is to work in care.

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcroft Hall Residential Care Home to verify any information. View our terms and conditions. Highcroft Hall Residential Care Home has an Enhanced Service -more info.