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- Highcroft Hall Residential Care Home

We would recommend to anyone looking for a care homeWendy P(Daughter of Resident/Service User)

Mom is extremely happyKath M(Daughter of Resident/Service User)

Excellent! Thank you so muchSharon M(Daughter of Resident/Service User)

We would recommend to anyone looking for a care homeWendy P(Daughter of Resident/Service User)

Mom is extremely happyKath M(Daughter of Resident/Service User)

Excellent! Thank you so muchSharon M(Daughter of Resident/Service User)

At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.
Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are...
Care Provided by Highcroft Hall Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1169 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Highcroft Hall Residential Care Home for full pricing details and T&Cs.
Contact Highcroft Hall Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Shaun Peters(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Highcroft Hall Residential Care Home Reviews (70)
Highcroft Hall Residential Care Home has a Review Score of 9.6 (9.574) out of 10, based on 14 reviews in the last 2 years.
Over all time Highcroft Hall Residential Care Home has 70 reviews.
After much ongoing problems, management finally managed to fix the light in my mother's bedroom. They were very helpful and supportive while dealing with the matter. I was extremely pleased when my mother's bedroom light was finally repaired. I then approached staff to show my full appreciation.
As an 'active' visitor of the elderly visiting in the hospital, nursing care home and supported living, I was struck by the ambiance and homely atmosphere. In addition; the high level of cleanliness and personal touch and respect which is shown to residents. This has really had an impact on me.
The home is always welcoming. The staff are always very pleasant and work extremely hard to maintain the homes standards. The facilities/activities are really good. My mother is very contented and well looked after and all her needs are met. On a more personal note the manager and his team are aware of a minor family issue and have been really supportive and understanding of this. Many thanks to all the staff (including caterers and domestics) for their continued ongoing care of my mother. I wouldn't hesitate to recommend Highcroft Hall in the future.
My Nan is very well looked after in Highcroft Hall and is very content. The staff are pleasant and assist my Nan in every way. The home is very clean and welcoming. The activities are varied and plentiful, even though my Nan doesn't partake in all of them. My Nan says that "All the staff are nice to her and that there is always plenty to eat". My Mum and the rest of the family, have got peace of mind that she is looked after so well, as her dementia status can be challenging. Thank you to all concerned.
I'm the eldest daughter and previous to my mother's placement at Highcroft Hall my sister, brother and myself looked after mom daily from her dementia diagnosis till her arrival at Highcroft Hall where the staff have taken over our roles to our great satisfaction and appreciation which we cannot thank the staff enough. Mom is extremely happy and contented and that's what matters to us.
I have to say the staff at Highcroft Hall are very good you can ask them questions about the mother in law and they will answer to the best of their ability and if not sure will get someone else who has been with her on that day to tell me how she is doing, which I find most helpful because I can't get there every day because of work, so I'm happy to leave my mother in law in their capable hands- doing a fine job.
I am extremely happy with the service that the staff have given and looked after my nan and she seems very happy which is heart warming that my nan is very happy and putting my mind at rest! My nan's room is very welcoming and and homely!
No issues or complaints at all! Awesome, amazing, friendly, positive, happy, comfortable, hotel welcoming, caring, smiley, feels great, smells great, looks great and delivers from the first second of parking to entering to being greeted was OUTSTANDING! So friendly and understanding and helpful. The staff, facilities, actions, activities and just everything was brilliant, I loved the place immediately and felt at home, so did mum after being wrenched from house in Leeds after falls and fractured spine in (my house). Highcroft made her mental state transform from being wheelchair bound, hoisted person for four months in hospital to happy positive person who walked! out back to independent sheltered housing. Excellent! Thank you so much !!!
Very disappointed in the cleanliness of the rooms. Bed linen had not been changed in three weeks. Fridge not cleaned.
I am really sorry to hear you are not happy with the cleanliness of the home, however our residents’ bedrooms are hoovered and cleaned daily, with bed linen changed at least once every two days. The rooms are also deep cleaned every month. If you would like to discuss this with me directly you are more than welcome to.
I visit regularly to see my mum, on a daily basis. The care home is clean and tidy, staff are well mannered and caring. They always inform me of my moms progress.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 February 2020Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jul 2025
Residents at Highcroft Hall Residential Care Home in Wolverhampton were recently treated to a delightful and heart-warming experience when two Shetland ponies, Lollipop and Moomin, paid a special visit. Organised...
There are no upcoming events for Highcroft Hall Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Highcroft Hall Residential Care Home.
Meet the Team (6)

I'm Shaun, the Home Manager at Highcroft Hall. I've been part of Sanctuary for 10 years and have grown within the company since I first joined. With over 15 years of experience in care, I’m deeply passionate about what I do. My focus is always on delivering person-centred care tailored to each individual, and enriching the lives of our residents is at the heart of everything we do. For me, seeing a resident smile is the greatest reward. Together with my dedicated team, we strive every day to create a happy, welcoming home.

I'm Pariss, the Deputy Manager at Highcroft Hall. I’ve worked in care for 12 years, starting in domiciliary care before moving into nursing and residential settings, areas I truly enjoy and feel passionate about. I find my role incredibly rewarding. I love meeting and caring for residents from all walks of life and feel privileged to make a positive difference in their lives, just as they do in mine.

I'm Tracy, the Administrator at Highcroft Hall. I've worked with Sanctuary for 9 years across several homes, and I’ve been in my current role for the past 4 and a half years. I have a genuine passion for working in care and supporting residents and their families through a smooth and welcoming transition into our home. I’m always available for advice or a friendly chat; nothing is ever too much trouble. I love my job and the opportunity it gives me to meet new people every day.

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.

I love how rewarding it is to work in care.

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.
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