Highcroft Hall Residential Care Home

Old Fallings Lane, Bushbury, Wolverhampton WV10 8BU
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9.3 63 Reviews
  • Highcroft Hall Residential Care Home, Wolverhampton
At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.

Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are ideal for family carers who would like to plan a short break themselves.

There are beautiful spaces to relax in. The garden room is a tranquil area to enjoy and there is a cinema room, complete with a popcorn machine for movie afternoons.

There is a vintage café and a hair and beauty room, with a mobile hairdresser visiting every week, as well as welcoming lounges. And the bedrooms are all beautifully decorated, with ensuite walk-in wet rooms.

The residents enjoy wonderful activities, from pamper sessions and pub lunches to the gardening club. This summer they have loved growing their own produce, with everything from tomatoes and radishes to cucumbers and lettuces, proudly harvesting it for the chef to use in the kitchen. Seeing how popular the gardening has been, the home’s maintenance operative has built more raised planters which can be used by the residents in wheelchairs, ready for this year.

And talking of food, the home’s chef of over 10 years prepares delicious home-cooked meals for the residents. His specialities are his freshly made cakes and pastries, especially chocolate eclairs and scones, which the residents enjoy for afternoon tea.

The team are passionate about keeping those community connections alive. Students from the local high school come in every week to spend time with the residents, and every month the local church run a service in the home.

And there are regular trips to see their fellow residents at Sanctuary Care’s nearby care home, to enjoy activities and friendship.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1103
  • RESPITE Self-Funded Residential Care: from £1103

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1103 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Highcroft Hall Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shaun Peters (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (52)

Highcroft Hall Residential Care Home Reviews (63)

9.3

Highcroft Hall Residential Care Home has a Review Score of 9.3 (9.250) out of 10, based on 8 reviews in the last 2 years.
Over all time Highcroft Hall Residential Care Home has 63 reviews.

Overall Experience
  • 47
  • 15
  • 1
  • 0
  • 0
Date Published
  • 63
  • 1
  • 5
  • 8
  • 55
Reviewer Connection to Highcroft Hall Residential Care Home
  • 28
  • 10
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from Sharon M (Daughter of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No issues or complaints at all! Awesome, amazing, friendly, positive, happy, comfortable, hotel welcoming, caring, smiley, feels great, smells great, looks great and delivers from the first second of parking to entering to being greeted was OUTSTANDING! So friendly and understanding and helpful. The
staff, facilities, actions, activities and just everything was brilliant, I loved the place immediately and felt at home, so did mum after being wrenched from house in Leeds after falls and fractured spine in (my house). Highcroft made her mental state transform from being wheelchair bound, hoisted person for four months in hospital to happy positive person who walked! out back to independent sheltered housing. Excellent! Thank you so much !!!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Safety / Security
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  • Value for Money
Review from Sheila E (Daughter of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very disappointed in the cleanliness of the rooms. Bed linen had not been changed in three weeks. Fridge not cleaned.
Reply from Andrew Greenway, Home Manager at Highcroft Hall Residential Care Home

I am really sorry to hear you are not happy with the cleanliness of the home, however our residents’ bedrooms are hoovered and cleaned daily, with bed linen changed at least once every two days. The rooms are also deep cleaned every month. If you would like to discuss this with me directly you are more than welcome to.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne K (Daughter of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit regularly to see my mum, on a daily basis. The care home is clean and tidy, staff are well mannered and caring. They always inform me of my moms progress.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Highcroft Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Highcroft Hall Residential Care Home is calculated as follows: ( (66 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.569 Points relating to the number of positive Reviews for Highcroft Hall Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 8 Positive Reviews ÷ 10.4 = 0.769
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (6)

Corinne

Corinne Mallinson

Job Title: Deputy Manager Joined: 2022

I have worked in care for 12 years, starting as a care assistant, becoming a senior care assistant, and then completing my CHAPS (care home advanced practitioner) training before becoming a deputy manager. I have managed small learning disabilities homes in Wolverhampton, before deciding that I wanted to come back to working in elderly care and dementia care, which I am really passionate about.

Angela

Angela Booth

Job Title: Team Leader Joined: 2020

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.

Steve

Steve Whitehouse

Job Title: Chef Manager Joined: 2011

I have worked at Highcroft Hall since the home opened 12 years ago - love cooking and I love working for the residents.

Teresa

Teresa Mcfarlane

Job Title: Head Housekeeper Joined: 2020

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.

Holly

Holly Booth

Job Title: Care Assistant Joined: 2022

I love how rewarding it is to work in care.

Cheryl

Cheryl Bullock

Job Title: Activities co-ordinator Joined: 2022

I love my job, and when I go home I am happy knowing I have made our residents smile. I love organising events at home to keep the residents entertained, so they don’t miss home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcroft Hall Residential Care Home to verify any information. View our terms and conditions. Highcroft Hall Residential Care Home has an Enhanced Service - more info.