Highcroft Hall Residential Care Home

Old Fallings Lane, Bushbury, Wolverhampton WV10 8BU

Highcroft Hall Residential Care Home, Wolverhampton, West Midlands
Highcroft Hall Residential Care Home, Wolverhampton, West Midlands
Highcroft Hall Residential Care Home, Wolverhampton, West Midlands

With a kind and caring team, residents at Highcroft Hall are supported to live life to the full in lovely surroundings.

A short drive from the city centre and a stone’s throw from Bushbury Hill, the home is close to shops and restaurants.

The home has spacious en-suite bedrooms and several lounge areas, where residents are able to simply relax with a good book or take part in a range of stimulating activities supported by the home’s specialist activities leader, including baking, gentle exercise, reminiscence sessions and community events.

There is also a hairdressing salon, a pop up cinema and a coffee shop, which is a lovely place to socialise with loved ones, who are welcome to visit whenever they like.

Highcroft has several dining rooms where residents can enjoy delicious home-made meals and freshly-baked cakes prepared by the home’s catering team.

The enclosed landscaped gardens have raised flower beds - perfect for those who enjoy a spot of light gardening.

Group: Sanctuary Care Ltd

Person in charge: Andrew Greenway (Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Highcroft Hall Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Highcroft Hall Residential Care Home has a Review Score of 9.6 (9.644)

The Review Score of 9.6 (maximum of 10) for Highcroft Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Highcroft Hall Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.644 for Highcroft Hall Residential Care Home is calculated as follows: ( (188 Excellents x 5) + (59 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 264 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Highcroft Hall Residential Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 12 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highcroft Hall Residential Care Home?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highcroft Hall Residential Care Home

  • Daughter of Resident/Service User
    13
  • Son-in-law of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

Staff are always friendly to me on visits to my mother. I feel my mother is happy at Highcroft as it is homely and very clean. I can feel at ease leaving my mom in the care of the staff.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Highcroft Hall staff have been so supportive of my Mom who passed away peacefully on the 22 June 2017 after being there for 18 months.
Mom was well looked after and the staff were lovely and supportive not only to the residents but with the family too. I would recommend Highcroft to people and so would my siblings.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

The care my nan receives is great. The care she gets is so much better than my aunt's home. The food choices etc. 10/10

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Friendly Staff.
Residents are always smart.
Good food.
Lots of activities.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in Highcroft Hall for eighteen months, in that time I have got to know the staff really well and can honestly say are all friendly and more than happy to follow your wants and needs. Family can visit as much as you need, as it can be a stressful time when a family member has to go into a home.

Rooms are pleasant and comfortable with all that's needed, you can add your own things to make it a home from home, there are activities and entertainment to keep residents occupied. We as a family, we are happy with the personal care she receives. We would recommend to anyone looking for a care home.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The best care home. Good staff, clean, plenty going on and value for money.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly and clean. Staff very helpful.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff always helpful.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum is really well looked after. All staff are very caring. Food is good and washing done lovely.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good home. Staff are all professional and nice natured, always ready to share a joke.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care of my Mum.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has been at this home she has been treated with loving care and all her needs have been met. She always tells me they do their very best for me and keep an eye on her all the time which makes her feel loved. My mother is now 102, so this makes it a satisfying feeling when we as a family leave her in their care.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After much ongoing problems, management finally managed to fix the light in my mother's bedroom. They were very helpful and supportive while dealing with the matter. I was extremely pleased when my mother's bedroom light was finally repaired. I then approached staff to show my full appreciation.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As an 'active' visitor of the elderly visiting in the hospital, nursing care home and supported living, I was struck by the ambiance and homely atmosphere. In addition; the high level of cleanliness and personal touch and respect which is shown to residents. This has really had an impact on me.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is always welcoming. The staff are always very pleasant and work extremely hard to maintain the homes standards. The facilities/activities are really good. My mother is very contented and well looked after and all her needs are met. On a more personal note the manager and his team are aware of a minor family issue and have been really supportive and understanding of this. Many thanks to all the staff (including caterers and domestics) for their continued ongoing care of my mother. I wouldn't hesitate to recommend Highcroft Hall in the future.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Nan is very well looked after in Highcroft Hall and is very content. The staff are pleasant and assist my Nan in every way. The home is very clean and welcoming. The activities are varied and plentiful, even though my Nan doesn't partake in all of them. My Nan says that "All the staff are nice to her and that there is always plenty to eat". My Mum and the rest of the family, have got peace of mind that she is looked after so well, as her dementia status can be challenging. Thank you to all concerned.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have to say the staff at Highcroft Hall are very good you can ask them questions about the mother in law and they will answer to the best of their ability and if not sure will get someone else who has been with her on that day to tell me how she is doing, which I find most helpful because I can't get there every day because of work, so I'm happy to leave my mother in law in their capable hands- doing a fine job.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I'm the eldest daughter and previous to my mother's placement at Highcroft Hall my sister, brother and myself looked after mom daily from her dementia diagnosis till her arrival at Highcroft Hall where the staff have taken over our roles to our great satisfaction and appreciation which we cannot thank the staff enough. Mom is extremely happy and contented and that's what matters to us.

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely happy with the service that the staff have given and looked after my nan and she seems very happy which is heart warming that my nan is very happy and putting my mind at rest! My nan's room is very welcoming and and homely!

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No issues or complaints at all! Awesome, amazing, friendly, positive, happy, comfortable, hotel welcoming, caring, smiley, feels great, smells great, looks great and delivers from the first second of parking to entering to being greeted was OUTSTANDING! So friendly and understanding and helpful. The staff, facilities, actions, activities and just everything was brilliant, I loved the place immediately and felt at home, so did mum after being wrenched from house in Leeds after falls and fractured spine in (my house). Highcroft made her mental state transform from being wheelchair bound, hoisted person for four months in hospital to happy positive person who walked! out back to independent sheltered housing. Excellent! Thank you so much !!!

How likely would you be to recommend Highcroft Hall Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very disappointed in the cleanliness of the rooms. Bed linen had not been changed in three weeks. Fridge not cleaned.

How likely would you be to recommend Highcroft Hall Residential Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Andrew Greenway, Home Manager at Highcroft Hall Residential Care Home responded to this review on 20 May 2016:

I am really sorry to hear you are not happy with the cleanliness of the home, however our residents’ bedrooms are hoovered and cleaned daily, with bed linen changed at least once every two days. The rooms are also deep cleaned every month. If you would like to discuss this with me directly you are more than welcome to.

I visit regularly to see my mum, on a daily basis. The care home is clean and tidy, staff are well mannered and caring. They always inform me of my moms progress.

How likely would you be to recommend Highcroft Hall Residential Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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