Care Homes Owned by A&R Care Ltd

Reply from Kalpesh Shah, Director at Beechwood HouseThank you so much for taking the time to share this beautiful and generous feedback. It is incredibly rewarding to hear that the atmosphere at Beechwood House over the Christmas period felt welcoming, festive and enjoyable for residents, families and friends.
The team put a great deal of care into making the home feel special at that time of year, while still ensuring that every resident's needs were met, so your words about the decorations, the party, the music and the Christmas Day meal will mean a great deal to them. It is especially lovely to hear that you felt welcomed and able to share meaningful time with your family member.
Your kind comments about the staff's professionalism, warmth and dedication are deeply appreciated. The work they do is often quiet and behind the scenes, so recognition like this really matters. Thank you again for your trust and support. We are very proud of the team and grateful that you took the time to acknowledge them.

Reply from Kalpesh Shah, Director at Beechwood HouseThank you so much for sharing your experience and for your continued trust in Beechwood House over the years. It's really nice to hear that your mum feels happy and settled, and that she enjoys keeping herself occupied with activities she likes - those everyday routines are so important to wellbeing. We really pleased to hear your kind words about the staff, and I will make sure your feedback about Carole is passed on to her. It means a great deal to our team when their care and support are recognised.
Thank you also for your comments about the outdoor space. We agree that access to the garden and fresh air is important, and this is something we are mindful of as we look at future improvements.
We truly appreciate your balanced feedback and are very glad that your mum continues to feel well cared for and supported with us.

Reply from Kalpesh Shah, Director at Beechwood HouseThank you very much for your kind and reassuring feedback. We are so pleased to hear that your mother feels comfortable and settled at Beechwood. It is especially lovely to know that she has regained weight and is doing well physically since joining us. Our care, catering and nursing teams work closely together to support residents' health and wellbeing, so your comments will mean a great deal to them.
Thank you also for your trust in our team. Creating a welcoming, respectful and calm environment is something we all take pride in, and we are grateful that this has been your experience. We look forward to continuing to care for your mother and supporting her in every way we can.

Reply from Kalpesh Shah, Director at Beechwood HouseThank you for your lovely feedback about your grandmother's care at Beechwood House. It is really reassuring to hear that she feels settled and happy, and that she has built strong relationships with the team, the sense of familiarity and trust is so important. We are pleased that you feel well informed and supported when it comes to her medical care. Keeping families involved and ensuring clear communication is something we place a lot of importance on, so it's great to know this has been your experience. Thank you again for your kind words. They will be shared with the staff who care for your grandmother and will mean a great deal to them.

Reply from Kalpesh Shah, Director at Barrington Lodge Nursing HomeThank you so much for taking the time to share this and for trusting us with your mum's care over so many years. Supporting her through such a long and challenging journey, and having cared for your dad as well, has meant a great deal to our team. Your words about the patience, attentiveness and kindness of the staff will genuinely mean a lot to them.
We also appreciate you raising the points around record keeping and the environment. You are absolutely right that accurate care notes are vital, particularly for residents with complex needs, and this is an area we are actively working to strengthen. Similarly, we recognise that parts of the home are tired and we are taking steps to refresh and improve the environment in a way that causes minimal disruption to residents.
Thank you again for your thoughtful and balanced feedback, and most of all for your continued support. We are very grateful to be part of your mum's care and will continue to do our very best for her.

Reply from Kalpesh Shah, Director at Beechwood HouseThank you so much for this lovely message. It really means a great deal to us to hear how happy your mother is at Beechwood House and how comfortable she feels with the team. The bonds our staff build with residents are something we value enormously, so your comments about how she responds to them and how well she is known will be very special to everyone involved. Being recognised on the phone and feeling welcomed when you visit are small details, but they matter a lot, and we are pleased they have made a difference to you.
Thank you for your trust and kind words. We truly appreciate you taking the time to share your experience and look forward to continuing to support your mother and your family.

Reply from Kalpesh Shah, Director at Barrington Lodge Nursing HomeThank you for taking the time to share your experience. We understand how difficult and emotional the initial transition can be, especially for someone living with dementia and Alzheimer's, so it is reassuring to hear that your mother has since settled comfortably. We appreciate your honest comments about her room and have noted this feedback as part of our ongoing maintenance and improvement plans. We are pleased to know that you feel kept informed and that the team is attentive to your mother's needs.
Thank you for your trust and for sharing your balanced feedback. We remain committed to continuing to support your mother and your family with care and respect.

Reply from Kalpesh Shah, Director at Barrington Lodge Nursing HomeThank you very much for sharing such heartfelt feedback. It is lovely to hear that your mother is always well cared for and looking happy and comfortable whenever you visit, no matter the time of day. Your kind words about the staff's care, attention and support for both residents and families will mean a great deal to the whole team. We are truly grateful for your trust and are very pleased that you feel Barrington Lodge is the right place for your mum.

Reply from Kalpesh Shah, Director at Barrington Lodge Nursing HomeThank you so much for this lovely feedback. We are delighted to hear that your uncle is so happy and enjoying the warm atmosphere of the home. Your kind words about the care, cleanliness and activities, especially those with our activity co-ordinator, it will mean a great deal to the team. We will also be sure to pass your compliments on to our lovely chef, who will be very pleased to hear them. Thank you for your recommendation and trust.