Care Homes Owned by Springfield Health Services Ltd

Thank you staff and management for making my friend happy and comfortable

The home's biggest asset is undoubtedly its staff who are almost without exception dedicated and approachable. This applies equally to the management team, carers and cleaning personnel.

After struggling to cope at home due to dementia my aunt was admitted to Prinsted Care home. She was stressed and overwhelmed but all the staff were so brilliant on her arrival. They were all supportive, understanding and kind and took immediate care of her needs (both physical and emotional). Everyones support made her feel safe and secure. She is treated with respect + dignity at a level of understanding with compassion and kindness. She is happy so we as a family are happy. Staff constantly keep us updated relative to the health + well being of my aunt. Thank you Prinsted.

Lovely care home - very clean and all staff extremely friendly and helpful and cheerful. I recommended the care home at Prinsted having not been in it, it was just the good things I had heard about it. Everything was true.

Thank you to all of you for all of your hard work and support you gave to mum.

Since my mother has been at Springfield I have seen a vast improvement with her being involved with activities, and generally not staying in room, as she was in last home. I am extremely happy with the home. The staff are lovely, caring, and supportive.

Springfield is an excellent care home and I am very happy with the standard of care my mother receives. The staff are kind, professional and attentive and they treat the residents with respect. It's reassuring to know she is well looked after and supported day to day. Communication is excellent and the team are welcoming and friendly. The food is also excellent with a good variety of meals and attention to the residents' preferences. I would happily recommend this home to others looking for caring environment.

The team is hard working and caring and seem to work well together. Mum been at home 18 months. I have never witnessed any discord and the home operates a 24/7 visiting policy- impressive!

Bluebell Lodge is separate from the home consisting of living room wtih kitchen, shower, loo, bedroom but I do eat lunch and evening meal at the home. I have my freedom to go out when I want to. Well looked after by caring staff but not enough activity to keep one mentally active. I would benefit by being somwhere with more mental and physical activity although I am able to go out every day I do not fit in with the average resident.

My mum has settled so well into Springfield & continues to thrive. She was so very poorly when she arrived in September 2024 with the excellent care, support & love the care team have got mum eating and given her interest in life once again. She loves to join in with a variety of activities & in forming lovely relationships wtih the carers.

I was really pleased with the care and attentiveness shown by the staff and management at Springfield. They have a good range of activities and the lunch looked scrummy too!

My mother is a new resident and Prinsted care home, with its warm, friendly efficient staff, it had exceeded our expectations. The welcome she received and help to settle in have been wonderful. My mother is surrounded by kind, thoughtful people who treat her like a member of their own family!

I do not consider this is "care" for a 90 year old lady. I have watched the standard of care deteriorate.

Overall a very good care home, with excellent staff. The lift though is very slow and old and breaks down regularly, moaning residents cannot leave their rooms.

An alternative route in case of lift breakdown could be considered via a stair lift in the rear stairs.

The minute that we walked into Springfield, we knew that we had found the right environment for Mum. The staff are so welcoming and friendly and the interests of the residents were foremost in everyone's mind. Mum had a very outdated view of care homes and reacted very badly when she arrived in late April of this year. The staff were so patient and supportive, not only of mum, but also of me as she continued to display challenging behaviours. By the end of the 2nd week, I was at the end of my tether and seriously considered an alternative option. Fast forward to the end of July and I am astounded at the difference. Mum is always happy and content. She has built a real fondness with the staff and is always very well presented and looks better than she has done for months! She is well nourished and now fully engaged with the activities and games that take place every day.

Thank you very much.

Our family are very grateful for the way our mum is looked after and how we are welcomed. We highly recommend the home.

We appreciate the opportunity to give feedback and hear about developments planned.

The staff are friendly and look after my mother's needs - nothing is too much trouble. They are happy in their work. My mum is pleased with her room, and we have brought some mementoes into her bedroom to remind her of her home. The residents seem happy. There are plenty of activities laid on, and the home celebrates special dates such as birthdays with a party. There is a great variety of food, and in between snacks, tea and cakes are given to the residents, as well as visitors. The atmosphere around the home is happy and friendly.