Care Home Owned by Springfield Health Services Ltd in Hampshire

lovely relationships wtih the carers.

and overflowing (I change it when visiting), I help her wash and change. She does not ever leave her room except for a weekly bath.
I do not consider this is "care" for a 90 year old lady. I have watched the standard of care deteriorate.

breakdown could be considered via a stair lift in the rear stairs.

April of this year. The staff were so patient and supportive, not only of mum, but also of me as she continued to display challenging behaviours. By the end of the 2nd week, I was at the end of my tether and seriously considered an alternative option. Fast forward to the end of July and I am astounded at the difference. Mum is always happy and content. She has built a real fondness with the staff and is always very well presented and looks better than she has done for months! She is well nourished and now fully engaged with the activities and games that take place every day.

the transition for my dad from his house into a home.
The rooms are well maintained. Dad chose a lovely room with an en-suite wet room for convenience.
Anything Dad needs, the team a available to support with the push of a simple button by his chair.
Thank you very much.

home celebrates special dates such as birthdays with a party. There is a great variety of food, and in between snacks, tea and cakes are given to the residents, as well as visitors. The atmosphere around the home is happy and friendly.

is well looked after and have no concerns about her wellbeing.

garden.
In December 2022 my husband went into the home permanently, he is being cared for extremely well by all the staff and is very happy. Nothing is too much trouble for all the lovely carers.
All the meals are freshly prepared, with a choice of menu every day.
There are activities daily and occasional trips out for a cream tea! All the residents and families really seem to enjoy the varied entertainment
We feel extremely happy knowing my husband is in such a caring environment and have no hesitation in recommending Springfield Care Home.

very pleasing. The garden is lovely and relaxing.
My mum moved to Springfield in early June 2023. It was a worrying and upsetting time for my brothers and I. Our concerns had been that our mum might not settle and her dementia may worsen because of the change in her life, but the opposite has happened. With the stimulation and friendly atmosphere, she settled much quicker than we had anticipated. She regularly tells us she is happy and likes it there.

of appropriate activities means there is always something going on, even if residents would rather watch than participate. The menu is good with individual choices on offer if residents go "off their food". The hairdresser comes weekly and is lovely.
When all is well for residents, it may appear that the fees are high. The outstanding feature of Springfield is the team of staff. When things do become difficult through illness or anxiety, the care given is wonderful with 24-hour attention. My mother recently passed away there, and her final days were calm. She felt safe and she and the family were shown the greatest kindness and consideration. We will always be grateful.

leader is always available to answer any questions we may have regarding Dad's care. Thank you all.

the inside of the home (due to Covid) we are now able to visit mum and this is what I wanted to write about. My mum is so happy and extremely well cared for by all of the staff and she always talks about how lovely the food is. Staff are more than happy to talk to and support us also. I can only give the hugest of thanks to everyone who works at the home for everything they have done and continue to do for my mum. My mum is extremely precious to me and her family and we would only expect 100% love and care for her which we know she gets at Springfield. Thank you from the bottom of my heart.

those titles I withhold. I found in all, friendliness if not fellowship. On the introduction to residents at lunch on October 15th, I was shocked to find generally a complete absence of any fellowship. I concluded this was attributable to the difference in standards here, the care being such as to reduce motivation and apathy resulting. I have tried to counter this - I am certain staff to try.

able to visit my mother again and she was always happy and always commented on how good the care was, and she was well looked after. I have always been met with a warm and friendly welcome on visiting and telephoning the home. I have found the staff and management very approachable and helpful with everything. These are difficult times and in the short time my mother has been a resident, I feel she is safe and well cared for, which is a comfort to myself and my brothers.

progress, as well as provide messages and photos of his grandchildren, particularly during his periods of isolation. The staff were very professional, supportive and friendly when my mother-in-law passed away, and treated the family with empathy and allowed as much time with her on the day as was needed.

and are regularly seen around the home talking to the residents and staff. They genuinely seem to care. There is always a choice for meals, my Dad can have what he likes, which is important as he has dietary needs, the food is very good. Mum and I regularly have Sunday lunch with Dad and we are made to feel part of the "family". I couldn't wish for better staff they are all very caring and considerate of my Dad, nothing is too much trouble for them. The management and staff also care for us as a family knowing how upsetting it is for us not to be able to care for Dad at home. We feel included in Dad's care and know that he is in safe hands so we don't have to worry. Thank you, Springfield.

us; sending photos, encouraging phone/video calls, facilitating us to be able to wave from a distance.
I cannot think of anything else you could have done to keep Mum safe.
Thank you for your care and support.