Care Home Owned by Springfield Health Services Ltd in West Sussex

being somwhere with more mental and physical activity although I am able to go out every day I do not fit in with the average resident.

they consistently provide excellent physical care and have always communicated with her with respect and dignity even though she has dementia. Everyone is so kind and dedicated to the residents. The communication skills with family is splendid keeping us informed and involved in care decisions.

mum is looked after and how we are welcomed. We highly recommend the home.

caring environment. We would wish to commend Prinsted for the operational leadership, empathy demonstrated by staff, the cheery environment and attention to mental and physical health and wellbeing. Activities are fun, engaging and varied. The food is of good quality and well-presented.
We appreciate the opportunity to give feedback and hear about developments planned.

problems, such as a fall or a GP visit. Special entry fobs are provided so that I am able to visit at any time. The care home provides regular meetings for relatives and residents, which are very informative.

food, cleanliness and activities were always good but I was most impressed by the genuine care the staff showed towards the residents. There was nothing artificial or contrived about this, it was more than just a job for them, they did actually want to meet the needs of the residents however they could. This might mean catering for food preferences or changing staff rosters so that my mother could be looked after by staff she liked most. They would even share their break times with her so she could have an occasional smoke outside with them. Prinsted became my mother's home and the staff and other residents became her family. I believe that she made an excellent choice.

was humbling to witness. Nothing was ever too much trouble.
Unfortunately Mum was very poorly when she arrived and passed away soon after.
The end-of-life care for Mum, delivered by all the excellent nursing staff, was simply outstanding.
We will be forever grateful that she was able to spend her last few days being cared for in such a wonderful home and by such wonderful people.
I cannot recommend Prinsted highly enough.

settled in so well that the staff have become her new family and as much as I initially felt very jealous of that connection, it has been a vital bond that despite the devastating condition that is dementia, has allowed her to have some quality of life for which I am forever grateful.

above all have continuously shown respect and warmth towards our mum and our family, for which, we cannot thank them enough. We know that mum is in a safe and loving environment where nothing is too much trouble.

well. Dad's room is lovely, bright and airy and now with lots of his beloved things from home around him. Dad has since been in hospital again and is now doing well at Prinsted - their diligence and high standard of nursing is top notch and every effort is made to make dad feel included and a valued resident. An intensely private man who is very anxious now feels safe and I feel very confident with all the team looking after him. My dad's appetite is good but he has now begun to explore other menu options and enjoying the huge variety. Constant tea or coffee is on offer and I am always included when I am there, it's lovely and homely. I would be very happy to recommend.

found this at Prinsted Care Home, the staff regardless of their roles are committed to the well being of their residents, they share information, they treat the residents as individuals and not just 'the resident in room number 5'. The food was another area important to me, my mum loves her food, and this is another area that ticks the box, she doesn't just say the dinner was nice it's more like 'The meat was so tender.... all of these qualities the home has, has helped my mum transition from living independently to living in a care environment. Well done to the staff, you are ALL an asset to Prinsted Care Home, I would definitely recommend you to others......in fact I already have.

my mother died after nine months residency and my father was supported with much tenderness and understanding during the weeks following his bereavement.
Gradually his mobility and mental energy increased and he was able to lead an active and sociable life inside and outside the care home. He greatly appreciated the friendly daily care, delivered with warmth, respect and humour. His final illness came quite suddenly, but like my mother previously, he was fortunate to receive superb end-of-life care delivered by the home's highly professional nurses, supported by the exceptionally kind and efficient carers.
As a family, we are extremely grateful and would highly recommend this care home.

father is now 95 and physically in much better health than when he came. I would not hesitate to recommend.

There are also plenty of activities going on to keep everyone happy. They do seem to go the extra mile at Prinsted. Well done.

and plentiful with wine available. The house and grounds are very attractive and well maintained. I could not have found a better home for mum.

a loved one with dementia. The nursing staff are professional and knowledgeable. They take the time to listen to any concerns that are raised and answer them thoughtfully. The staff have worked holistically to problem solve any issues we have found and worked creatively to support our mum and allow her to feel as independent as possible. The approach is always focused on what is best for our mum and her opinion is respected. The staff have taken time to understand my mum and cater to her likes and tastes.
The home offers a varied programme of entertainment for the residents which is fun and lively at times and encourages residents to join in.

place.

is diagnosed Dad gets appropriate treatment. The facilities are good with a spacious lounge overlooking the garden where Dad can enjoy sunny weather. When he is not reading or watching television, Dad has enjoyed some of the impressive activities that are laid on.

run to a high standard.