Springfield Health Services Ltd in West Sussex | 1 Care Home

Review of
Prinsted Care Home
from F M (Daughter of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

When my mother arrived at Prinstead Care Home we all as a family were met with warmth and genuine compassion. All the staff consistently demonstrated an understanding of all my mothers care needs, always putting her well-being first. My mother is happy and content and loves her carers and all the staff.

they consistently provide excellent physical care and have always communicated with her with respect and dignity even though she has dementia. Everyone is so kind and dedicated to the residents. The communication skills with family is splendid keeping us informed and involved in care decisions.

Reply from Mirela Constantin, Care Home Manager at Prinsted Care Home

Thank you so much for your kind words. We're really pleased to hear that your mother is happy and well cared for at Prinsted Care Home. It's important to us that every resident feels supported, respected and comfortable, we're glad to know your mother has experienced that level of care.We also appreciate your feedback on communication. We believe it's essential to keep families involved and informed, and it's great to hear that this has been helpful for you.We will be sure to share your feedback with the team-it's always motivating for them to hear when their efforts are appreciated.Thank you again for trusting us with your mother's care. We'll continue to do our best to ensure she remains happy and well cared for.

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Review of
Prinsted Care Home
from A A (Daughter of Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother is a new resident and Prinsted care home, with its warm, friendly efficient staff, it had exceeded our expectations. The welcome she received and help to settle in have been wonderful. My mother is surrounded by kind, thoughtful people who treat her like a member of their own family!

Reply from Mirela Constantin, Home Care Manager at Prinsted Care Home

Thank you for taking the time to share your thoughts and kind words. We're so pleased to hear that your mother has settled in well at Prinsted and that you've felt supported throughout the process. Our team works hard to create a welcoming, compassionate environment, and it's wonderful to know this has had a positive impact on you both.Creating a warm, family-like atmosphere is something we genuinely care about, so it's reassuring to know this has come through in your mother's experience. We will continue to do all we can to ensure she feels at home and well cared for.

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Review of
Prinsted Care Home
from Fiona M (Daughter of Resident) published on 17 July 2024

Submitted via Website • Report

Overall Experience

The home shares kindness with excellent care, helping to make my mum safe and happy. All staff show her respect and she is offered interesting activities and positive chats, making her feel valued. The nursing support is considered and well communicated.
Our family are very grateful for the way our

mum is looked after and how we are welcomed. We highly recommend the home.

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Review of
Prinsted Care Home
from R C (Son of Resident) published on 25 March 2024

Submitted via Website • Report

Overall Experience

I am submitting this review on behalf of my two brothers and me. Our mother came to Prinsted Care Home in May 2023 following a serious fall and hospital stay. Initially for post-hospital convalescence, we were all keen for her to stay permanently because of the quality of care and the welcoming and

caring environment. We would wish to commend Prinsted for the operational leadership, empathy demonstrated by staff, the cheery environment and attention to mental and physical health and wellbeing. Activities are fun, engaging and varied. The food is of good quality and well-presented.
We appreciate the opportunity to give feedback and hear about developments planned.

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Review of
Prinsted Care Home
from Nick O (Nephew of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

I chose Prinsted Care Home for my aunt to live in, having moved from a care home locally. The staff at the care home are fantastic. They know all about the various foibles of the residents. I am always greeted warmly. There are plenty of activities for my aunt. I am always informed of any particular

problems, such as a fall or a GP visit. Special entry fobs are provided so that I am able to visit at any time. The care home provides regular meetings for relatives and residents, which are very informative.

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Review of
Prinsted Care Home
from A C (Son of Resident) published on 19 June 2023

Submitted via Website • Report

Overall Experience

My mother chose Prinsted from several options and spent over 4 years there until passing away. She based her choice largely on feeling comfortable and at home there, plus their having nursing care on the floor above which would prevent her having to relocate later as her health declined. The facilities,

food, cleanliness and activities were always good but I was most impressed by the genuine care the staff showed towards the residents. There was nothing artificial or contrived about this, it was more than just a job for them, they did actually want to meet the needs of the residents however they could. This might mean catering for food preferences or changing staff rosters so that my mother could be looked after by staff she liked most. They would even share their break times with her so she could have an occasional smoke outside with them. Prinsted became my mother's home and the staff and other residents became her family. I believe that she made an excellent choice.

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Review of
Prinsted Care Home
from Elaine H (Daughter of Resident) published on 5 April 2023

Submitted via Website • Report

Overall Experience

It took a lot of searching to find the right place for my mum. Prinsted delivered on every level. As a family, we could not have chosen better. From the moment she arrived, we knew we had made the right choice.
The care, dedication, dignity, respect and humour shown by all staff to all their residents

was humbling to witness. Nothing was ever too much trouble.
Unfortunately Mum was very poorly when she arrived and passed away soon after.
The end-of-life care for Mum, delivered by all the excellent nursing staff, was simply outstanding.
We will be forever grateful that she was able to spend her last few days being cared for in such a wonderful home and by such wonderful people.
I cannot recommend Prinsted highly enough.

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Review of
Prinsted Care Home
from Rachel L (Daughter of Resident) published on 3 January 2023

Submitted via Website • Report

Overall Experience

One of the hardest things I've had to was to accept that Mum could no longer be cared for at home so for me nothing and nowhere was going to be good enough but Prinsted Care Home has allayed all my fears and worries and I feel blessed that my mum is in very capable, caring and competent hands. She has

settled in so well that the staff have become her new family and as much as I initially felt very jealous of that connection, it has been a vital bond that despite the devastating condition that is dementia, has allowed her to have some quality of life for which I am forever grateful.

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Review of
Prinsted Care Home
from Jane H (Daughter of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience

Placing a loved one in the care of others is a very difficult thing to do, but Prinsted gave us confidence from the outset that they would care for our mum with love, compassion and understanding. Through some very tricky times, they have remained professional yet approachable, caring and kind, but

above all have continuously shown respect and warmth towards our mum and our family, for which, we cannot thank them enough. We know that mum is in a safe and loving environment where nothing is too much trouble.

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Review of
Prinsted Care Home
from Heather M (Daughter of Resident) published on 25 November 2022

Submitted via Website • Report

Overall Experience

My Dad absolutely didn't want to move to a care home, however after a few falls and profound mobility and confidence issues he moved into Prinsted Care Home after a spell in hospital. I thought dad would take forever to settle in but thanks to the kind and patient carers and managers he has settled

well. Dad's room is lovely, bright and airy and now with lots of his beloved things from home around him. Dad has since been in hospital again and is now doing well at Prinsted - their diligence and high standard of nursing is top notch and every effort is made to make dad feel included and a valued resident. An intensely private man who is very anxious now feels safe and I feel very confident with all the team looking after him. My dad's appetite is good but he has now begun to explore other menu options and enjoying the huge variety. Constant tea or coffee is on offer and I am always included when I am there, it's lovely and homely. I would be very happy to recommend.

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Review of
Prinsted Care Home
from Jackie T (Daughter of Resident) published on 16 November 2022

Submitted via Website • Report

Overall Experience

Choosing a Care Home for my 95-year-old mum was probably one of the hardest things I've had to do, I knew what I was looking for and the most important quality was I wanted my mum to be valued, respected and to be treated like I would hope the carers would treat their own loved ones. I have certainly

found this at Prinsted Care Home, the staff regardless of their roles are committed to the well being of their residents, they share information, they treat the residents as individuals and not just 'the resident in room number 5'. The food was another area important to me, my mum loves her food, and this is another area that ticks the box, she doesn't just say the dinner was nice it's more like 'The meat was so tender.... all of these qualities the home has, has helped my mum transition from living independently to living in a care environment. Well done to the staff, you are ALL an asset to Prinsted Care Home, I would definitely recommend you to others......in fact I already have.

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Review of
Prinsted Care Home
from Louise B (Daughter of Resident) published on 3 October 2022

Submitted via Website • Report

Overall Experience

My parents moved into a double room in Prinsted Care Home in February 2021. The transition was quite difficult for my father who had been my mother's full-time carer during the previous two years. The staff helped him to gradually relinquish his feelings of responsibility and associated anxiety. Sadly,

my mother died after nine months residency and my father was supported with much tenderness and understanding during the weeks following his bereavement.
Gradually his mobility and mental energy increased and he was able to lead an active and sociable life inside and outside the care home. He greatly appreciated the friendly daily care, delivered with warmth, respect and humour. His final illness came quite suddenly, but like my mother previously, he was fortunate to receive superb end-of-life care delivered by the home's highly professional nurses, supported by the exceptionally kind and efficient carers.
As a family, we are extremely grateful and would highly recommend this care home.

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Review of
Prinsted Care Home
from F O (Daughter of Resident) published on 8 November 2021

Submitted via Postal Card • Report

Overall Experience

My father who was 93 came to live at Prinsted Care Home in late 2019. He requested residential care. I visited most days and was very impressed with all the staff and their care for the residents. When covid struck the country, I had every confidence in them and there was not one case in the home. My

father is now 95 and physically in much better health than when he came. I would not hesitate to recommend.

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Review of
Prinsted Care Home
from Angela G (Wife of Resident) published on 30 September 2021

Submitted via Website • Report

Overall Experience

After taking care of my husband for nearly eight years after his severe stroke, the time came when it was no longer possible to take on the task alone. Prinsted has been an amazing caring place for my husband. The staff and carers are all wonderful and I would not hesitate to recommend Prinsted to anyone.

There are also plenty of activities going on to keep everyone happy. They do seem to go the extra mile at Prinsted. Well done.

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Review of
Prinsted Care Home
from Dianne B (Daughter of Resident) published on 24 June 2020

Submitted via Website • Report

Overall Experience

My mother has been happily settled into Prinsted Care Home for the last ten months. Her level of care is exemplary. The staff are experienced, cheerful and understanding. She takes part in a varied programme of creative and fun activities. There is a warm, family friendly atmosphere. The food is excellent

and plentiful with wine available. The house and grounds are very attractive and well maintained. I could not have found a better home for mum.

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Review of
Prinsted Care Home
from Rachel S (Daughter of Resident) published on 24 June 2020

Submitted via Website • Report

Overall Experience

My mother sadly had a fall and we needed to locate a local care home quickly. We visited Prinsted and immediately felt that the home would suit our mum. The staff were welcoming, friendly and very understanding. I have found the whole team to be incredibly supportive on our journey in caring for

a loved one with dementia. The nursing staff are professional and knowledgeable. They take the time to listen to any concerns that are raised and answer them thoughtfully. The staff have worked holistically to problem solve any issues we have found and worked creatively to support our mum and allow her to feel as independent as possible. The approach is always focused on what is best for our mum and her opinion is respected. The staff have taken time to understand my mum and cater to her likes and tastes.
The home offers a varied programme of entertainment for the residents which is fun and lively at times and encourages residents to join in.

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Review of
Prinsted Care Home
from Janet H (Daughter of Resident) published on 18 June 2020

Submitted via Website • Report

Overall Experience

My mother lived alone until she had a fall aged 99. She was very reluctant to go into a home but settled really quickly and now appreciates the care she receives and the excellent food. Her 100th birthday came in lockdown but the staff ensured that she had an amazing day. She couldn’t be in a better

place.

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Review of
Prinsted Care Home
from John T (Son of Resident) published on 29 January 2020

Submitted via Postal Card • Report

Overall Experience

Dad moved into a double room with Mum in April 2016. Since she died, nearly 2 years ago, Dad has been in a single room upstairs.
The quality of care has been excellent in all regards. All staff are professional, caring, courteous and good-humored. It is reassuring that as soon as a medical condition

is diagnosed Dad gets appropriate treatment. The facilities are good with a spacious lounge overlooking the garden where Dad can enjoy sunny weather. When he is not reading or watching television, Dad has enjoyed some of the impressive activities that are laid on.

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Review of
Prinsted Care Home
from R B (Daughter of Resident) published on 7 January 2020

Submitted via Postal Card • Report

Overall Experience

My mum was taking respite here and the care home was really friendly, caring and took great care to ensure my mum was safe. They encouraged my mum to join in with the activities and to stretch herself to regain her independence. They ensured that any feedback was recorded and fed back. It is professionally

run to a high standard.

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Review of
Prinsted Care Home
from Gail W (Daughter of Resident) published on 2 November 2018

Submitted via Postal Card • Report

Overall Experience

My mother has been at Prinsted Care Home for three years. It was an emotional time finding somewhere for her to live, but the love and care shown by the management and staff made this decision so much easier. The home is bright and cheerful and the staff are always so kind. It is obvious that they have

taken the time to get to know my mum and even though she now has good days and bad days. I am always confident, reassured and thankful that she is safe and being well looked after.

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Care Home Owned by Springfield Health Services Ltd in West Sussex

Springfield Health Services Ltd Locations in West Sussex (1)

Springfield Health Services Ltd Reviews in West Sussex (24)

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