Care Homes Owned by Springfield Health Services Ltd in West Sussex

When dad was on end if life care he was really well cared for and although he was non responsive the carers always spoke to him kindly when they repositioned him. We were made welcome to stay with him for as long as wanted with the assurance that he wouldn't be left alone if we were not there.

On average I visit my friend about twice a week and stay between 15-60 minutes On every occasion I have been impressed by the kindness and attitude to residents and to visitors On the rare occasion when there is a potentially awkward situation the staff have dealt with it very efficiently and kindly

My mother has been a resident at Prinsted Care Home since May 2025. She moved there with significant health issues following acute illness and a month in hospital a month at home. She is unable to walk and requires a hoist to move to a chair. P.C.H. have been excellent in assessing mum's needs and providing care. The staff are brilliant and the home is clean and airy with spacious lounge and corridors, beautiful garden and is well decorated and maintained. The system for visits is perfect and families are made to feel very welcome.

Thank you staff and management for making my friend happy and comfortable

The home's biggest asset is undoubtedly its staff who are almost without exception dedicated and approachable. This applies equally to the management team, carers and cleaning personnel.

After struggling to cope at home due to dementia my aunt was admitted to Prinsted Care home. She was stressed and overwhelmed but all the staff were so brilliant on her arrival. They were all supportive, understanding and kind and took immediate care of her needs (both physical and emotional). Everyones support made her feel safe and secure. She is treated with respect + dignity at a level of understanding with compassion and kindness. She is happy so we as a family are happy. Staff constantly keep us updated relative to the health + well being of my aunt. Thank you Prinsted.

Lovely care home - very clean and all staff extremely friendly and helpful and cheerful. I recommended the care home at Prinsted having not been in it, it was just the good things I had heard about it. Everything was true.

Thank you to all of you for all of your hard work and support you gave to mum.

Bluebell Lodge is separate from the home consisting of living room wtih kitchen, shower, loo, bedroom but I do eat lunch and evening meal at the home. I have my freedom to go out when I want to. Well looked after by caring staff but not enough activity to keep one mentally active. I would benefit by being somwhere with more mental and physical activity although I am able to go out every day I do not fit in with the average resident.

My mother is a new resident and Prinsted care home, with its warm, friendly efficient staff, it had exceeded our expectations. The welcome she received and help to settle in have been wonderful. My mother is surrounded by kind, thoughtful people who treat her like a member of their own family!

Our family are very grateful for the way our mum is looked after and how we are welcomed. We highly recommend the home.

We appreciate the opportunity to give feedback and hear about developments planned.

I chose Prinsted Care Home for my aunt to live in, having moved from a care home locally. The staff at the care home are fantastic. They know all about the various foibles of the residents. I am always greeted warmly. There are plenty of activities for my aunt. I am always informed of any particular problems, such as a fall or a GP visit. Special entry fobs are provided so that I am able to visit at any time. The care home provides regular meetings for relatives and residents, which are very informative.

My mother chose Prinsted from several options and spent over 4 years there until passing away. She based her choice largely on feeling comfortable and at home there, plus their having nursing care on the floor above which would prevent her having to relocate later as her health declined. The facilities, food, cleanliness and activities were always good but I was most impressed by the genuine care the staff showed towards the residents. There was nothing artificial or contrived about this, it was more than just a job for them, they did actually want to meet the needs of the residents however they could. This might mean catering for food preferences or changing staff rosters so that my mother could be looked after by staff she liked most. They would even share their break times with her so she could have an occasional smoke outside with them. Prinsted became my mother's home and the staff and other residents became her family. I believe that she made an excellent choice.

I cannot recommend Prinsted highly enough.

One of the hardest things I've had to was to accept that Mum could no longer be cared for at home so for me nothing and nowhere was going to be good enough but Prinsted Care Home has allayed all my fears and worries and I feel blessed that my mum is in very capable, caring and competent hands. She has settled in so well that the staff have become her new family and as much as I initially felt very jealous of that connection, it has been a vital bond that despite the devastating condition that is dementia, has allowed her to have some quality of life for which I am forever grateful.

Placing a loved one in the care of others is a very difficult thing to do, but Prinsted gave us confidence from the outset that they would care for our mum with love, compassion and understanding. Through some very tricky times, they have remained professional yet approachable, caring and kind, but above all have continuously shown respect and warmth towards our mum and our family, for which, we cannot thank them enough. We know that mum is in a safe and loving environment where nothing is too much trouble.

My Dad absolutely didn't want to move to a care home, however after a few falls and profound mobility and confidence issues he moved into Prinsted Care Home after a spell in hospital. I thought dad would take forever to settle in but thanks to the kind and patient carers and managers he has settled well. Dad's room is lovely, bright and airy and now with lots of his beloved things from home around him. Dad has since been in hospital again and is now doing well at Prinsted - their diligence and high standard of nursing is top notch and every effort is made to make dad feel included and a valued resident. An intensely private man who is very anxious now feels safe and I feel very confident with all the team looking after him. My dad's appetite is good but he has now begun to explore other menu options and enjoying the huge variety. Constant tea or coffee is on offer and I am always included when I am there, it's lovely and homely. I would be very happy to recommend.

Choosing a Care Home for my 95-year-old mum was probably one of the hardest things I've had to do, I knew what I was looking for and the most important quality was I wanted my mum to be valued, respected and to be treated like I would hope the carers would treat their own loved ones. I have certainly found this at Prinsted Care Home, the staff regardless of their roles are committed to the well being of their residents, they share information, they treat the residents as individuals and not just 'the resident in room number 5'. The food was another area important to me, my mum loves her food, and this is another area that ticks the box, she doesn't just say the dinner was nice it's more like 'The meat was so tender.... all of these qualities the home has, has helped my mum transition from living independently to living in a care environment. Well done to the staff, you are ALL an asset to Prinsted Care Home, I would definitely recommend you to others......in fact I already have.

As a family, we are extremely grateful and would highly recommend this care home.