Care Homes Owned by SCL Care Ltd in West Midlands

I cannot thank the staff enough for how well they looked after my aunt during her stay there

My father-in-law has resided in Woodlands Gate Care home for a year now. The care and support he has received has been excellent. He has always been treated with dignity and respect. The staff are excellent, caring and attentive. Debbie, the manager started on the day John moved in. She has proved an excellent manager, who is never too busy to help and respond to queries. His room is very cosy, overlooking the garden which he loves and includes a washroom. Facilities are good, always clean and tidy. My father-in-law has told me how much he has enjoyed the food, though he is now on a specialised diet. There is a dedicated staff member who is in charge of activities and events are organised for special occasions. The home is safe and secure the staff, oversee entry. Compared with many homes the cost of his accommodation is reasonable. We are so pleased he has been cared for so well and is so happy there. Many thanks to Debbie and her staff.

The staff make you very welcome, friendly, and you are treated like being part of one big family. They let you know of any events that will take place for special days e.g. Valentines, Christmas etc. You are offered a hot drink and biscuit when the tea round is done, or even offer it if you have missed. The staff are approachable and always help if they can. Will try and answer any queries you have.

There are lots of dementia residents who are not segregated or closely watched. This can result in items disappearing from rooms and occasionally a dementia resident can get aggressive. It can take some time for an aggressive resident to be moved somewhere more suitable. This home does not have a formal means of keeping next of kin informed on what is going on. Can be difficult to find out about ongoing care (eg has a doctor/nurse visited, has medication changed, etc).

Lovely staff a pleasure to see that they care for people, helpful to patients family, staff go out of their way to help the resident in home, lovely clean care home, plenty of choice. They look after my mum with dignity, care and loving cannot fault anything with Redbrick Court.

Since my dad moved in to Redbrick Court he always appears clean and tidy. The home appears tidy and clean. Staff all welcoming. I can relax knowing my dad is safe and looked after. He has had his hair cut and had chiropody. There is activities which he can join in with when he wants. He enjoys the singing.

Excellent care received for my mother staff are very approachable and kind and always seem to create a lovely atmosphere. My mother prefers to sit in the main lounge where she feels more comfortable although there are alternative rooms for her to sit in if she needs quiet times

Mum has been a resident at Woodlands Gate for almost four years now and I must say that it has always had a lovely family atmosphere to it, which still remains to this day. Her health had generally been quite steady, but she is now in advanced dementia, which requires more attention. She also developed a couple of pressure sores about 12 months ago, one of which progressed to a Grade 4 (worst category) and which hadn't improved for a while and was deteriorating quite rapidly. Since the appointment of the new manager, Deborah, in April 2025, things have certainly taken a turn for the better. Deb has been leading her Team by example with her skill, professionalism and compassion and I have often seen her roll up her sleeves to help out where necessary. There has been a noticeable improvement lately in the standard of care being given to mum (who is now healing nicely), by the dedicated and hard-working staff Deb has now working for her. Many thanks to you all.

We are very pleased with the experince at Redbrick Court. Our mother has been very well cared for with the staff, always being attentive to her needs and keen to involve her in the variety of activities on offer. We are always very welcome when we visit and the communication is excellent.

Staff have been very welcoming and understanding and do their utmost to make residents feel settled and comfortable.

My Dad has been in Redbrick Court since November last year and I must compliment the staff on how kind and caring they all are to him and to myself when visiting. They go above and beyond to help him, treat him as an individual and make him feel at home. There are regular activities going on such as singing, quizzes and activities specific to occasions such as Christmas, Easter. Even if he doesn't want to join in there are activities going on for him to watch. He looks forward to the tea trolley and biscuits on a regular basis. I like the layout of the home with different rooms to sit in - cinema room, main lounge, cafe, quiet room depending on the resident's needs. Overall it is a safe environment for my Dad to be in with a lot of friendly staff around him.

My overall experience of Redbrick Court has been excellent. The building has always been very clean and with no unpleasant smells at all. All staff have been very caring and go out of their way for residents and their relations. Residents are involved with activities, singsongs etc. I cannot express how staff were so caring and thoughtful towards my friend and to myself. I would have no hesitation in recommending this home.

Very welcoming and accommodating staff, attentive, trusting and good relationship with both residents and family members. On occasions the food hasn't been excellent, due to the kitchen staff changes and the resident has continually told them she doesn't like mashed potato and cordial drinks but is still given them but she has hot drinks when needed. Activities are wonderful and plenty. Room furniture is a little sparse, single wardrobe and 4/5 drawers isn't enough for full time accommodation. We have had to take a drawer unit and the bedclothes could do with changing but we have taken our own. Rooms could do with updating of furnishings. Just one infuriating point is the constant alarm ringing throughout the corridors, noisy and needs to be addressed to turned down. Overall, very good. Very happy otherwise.

Our mother has resided at Meadowcroft Residential Car Home now for just over 12 months. We have gotten to know the staff quite well over the past year and have always found them very caring, professional and hard-working.

The carers all seem very caring people who look after the residents with affection.

Mum was hospitalized in January, there was no call to alert us that this had happened or any courtesy telephone call to see how she was doing, even after 4 years of being a resident at Redbrick.

Despite pointing out a shortage of cutlery and cups on a number of occasions, there is frequently a shortage to the extent that cups and utensils have to be washed up before some residents can eat. Whilst the situation has improved a little, there remains insufficient staff or attention to residents' needs at lunchtime meaning that help isn't always readily available for those who need support. This includes appropriate equipment, help with food, or with those who become frustrated. The TV in the bedroom is positioned where it is difficult to watch. The majority of staff are lovely, kind and helpful. Entertainment is provided by a very warm and enthusiastic lady. Suggestions have been taken on board by the manager and supervisors who are caring. The fees have recently been increased but still not enough staff or essential equipment eg plastic beakers and cutlery.

Thank you all for looking after Mom she is now back home with Dad.

My mother spent the last year of her life at Woodlands Gate during a time when her dementia was rapidly getting worse. The staff could not have been more caring, looking after Mom with love, kindness and patience throughout. The empathy shown to us as a family as she was coming to the end of her life was more than we could have hoped for. If you are looking for a care home for someone you love, look no further.

Overall the care is fantastic and everyone makes all residents feel like it is their own home.