Cedars Care Group in North Somerset | 1 Care Home

Review of Winscombe Hall from Elizabeth T (Daughter of Resident) published on 21 October 2026 Date of experience: September 2026•Submitted via Postal Review Card•

Overall Experience

My Mother has been in Winscombe Hall for a year and a half - I have been grateful to the staff for caring for her kindly .... Her room is just right for her and overlooks the garden

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Review of Winscombe Hall from Terence K (Son of Resident) published on 29 January 2026 Date of experience: January 2026•Submitted via Website•

Overall Experience

My mother moved to Winscome Hall late in 2025 as her clinical needs were not being catered for in her previous home.

I have been delighted with the care that mum has received since she moved into Winscombe Hall & during that relatively short period, all of mums pressing needs have already been addressed & due to the attention & care she has received, she is far more comfortable & has reclaimed the dignity she deserves. The communication between Winscombe Hall & my sister & I has been proactive & kind, so "the family" are far less anxious about mums condition, as we are now confident that she is receiving the medical care she needs in a caring environment.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from Tony H (Son of Resident) published on 29 January 2026 Date of experience: December 2025•Submitted via Website•

Overall Experience

The care my mum received was absolutely excellent. All the staff exhibited such care and understanding to both us and mum; this included not just the nursing and care staff, but also cleaners, maintenance and catering staff. All this made it easier for his to deal with what turned out to be the last 3 weeks of her life. The building was in a really peaceful location.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from Jacqueline W (Wife of Resident) published on 21 October 2025 Date of experience: August 2025•Submitted via Postal Review Card•

Overall Experience

After two falls in lounge and going into hospital, they found he had cellulitis: it was 4 days the Dr said I'll come back in 4 days. - I'm not qualified, but I could see a line around his arm, so they left him in bed. I was quite annoyed so they called an ambulance, kept in hospital for 2 days. When I asked if they could raise his arm, the nurse in the care home picked a cushion from the floor and placed it under his arm. She didn't see the wound around the elbow that was weeping, "Oooh" she said, "I didn't see that". I had to ask for a dressing - no one was in the room at the time.

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Review of Winscombe Hall from Elizabeth B (Daughter of Resident) published on 21 October 2025 Date of experience: September 2025•Submitted via Website•

Overall Experience

The Care my mum is receiving is excellent. Communication compassion and physical health care needs and knowledge is second to none. staff always have plenty of time for my mum. the environment is clean, smells fresh and lovely. The Staff don't appear stressed or unhappy they love their job and nothing is too much trouble. this is the best place I have seen in a long time and I work in health care myself. The Chefs cook amazing Meals and my mum is fussy, they will cater for any dietary requirements. The Registered Nurses are excellent as is the Home Manager. they always can answer my queries however small and are very supportive to me as well.
I couldn't fault Winscombe Hall in any shape or form. My Mum really feels at home and loves it.

Thank you to you all.

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Review of Winscombe Hall from Elizabeth L (Wife of Resident) published on 15 September 2025 Date of experience: August 2025•Submitted via Postal Review Card•

Overall Experience

My husband was in Winscombe Hall for 4 weeks before he passed away. I was impressed by the care provided for him during his stay, and the caring staff who maintained his dignity to the end of his life.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review of Winscombe Hall from S B (Friend of Resident) published on 22 August 2025 Date of experience: July 2025•Submitted via Postal Review Card•

Overall Experience

I was very impressed with the summer BBQ and recent singing - the staff were so enthusiastic and warm and friendly.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review of Winscombe Hall from Gena G (Daughter of Resident) published on 22 August 2025 Date of experience: August 2025•Submitted via Postal Review Card•

Overall Experience

We are very happy with the care our father is receiving. Our only complaint would be the food, as this is very poor. The staff are very kind and friendly, and the care of our Dad is high. He also has a lovely room overlooking the gardens.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review of Winscombe Hall from Joy B (Daughter of Resident) published on 22 August 2025 Date of experience: August 2025•Submitted via Postal Review Card•

Overall Experience

My mum has been here for a month now and every time we visit her I find the staff and residents very friendly and welcoming.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review of Winscombe Hall from B M (Son of Resident) published on 22 August 2025 Date of experience: August 2025•Submitted via Postal Review Card•

Overall Experience

Very pleasant and caring home for mum.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review of Winscombe Hall from Michael W (Husband of Resident) published on 21 August 2025 Date of experience: August 2025•Submitted via Postal Review Card•

Overall Experience

Facilities are in an old building, but excellent use of all the building.The staff are friendly and professional, backed up by management who are always available.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review of Winscombe Hall from J G (Son of Resident) published on 15 April 2025 Date of experience: February 2025•Submitted via Postal Review Card•

Overall Experience

Mum is very happy at Winscombe Hall. The relief at finding somewhere that welcomes and cares for her, that is so clean, comfortable and relaxed is massive. The surroundings of the house, on the hill overlooking the countryside where she was brought up as a child, are perfect. The staff are always smiling and happy, and very communicative with me.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from A W (Stepdaughter of Resident) published on 10 April 2025 Date of experience: March 2025•Submitted via Postal Review Card•

Overall Experience

My sister & I are extremely happy with the care my stepmother is receiving. We are relaxed in the knowledge that she is well looked after.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from P T (Friend of Resident) published on 3 October 2024 Date of experience: September 2024•Submitted via Postal Review Card•

Overall Experience

My wife and I have known this lady for over 50 years. She was always very talkative but since she has developed Alzheimer's her personality has changed. She seems to be well cared for at Winscombe Hall and the staff that we have met are very helpful. She is always clean and her room is tidy. The only negative comment is that her room is at the lack of the house with a view of a brick wall. Winscombe Hall is an old property with interesting features, it's a shame that it is so far away making it difficult for visitors.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from J B (Son of Resident) published on 17 July 2024 Date of experience: June 2024•Submitted via Website•

Overall Experience

My mother was accepted to Winscombe Hall in February 2024. It turned out to be perfect for her with her developing needs. The staff and manager were very attentive and patient, and all seemed to like Mum.

She didn't partake in any of the social activities on offer, being bedbound - so there is a lot more on offer than Mum could use. When she passed away, the staff were with her, comforted her, and was communicative with me, for which I was very grateful.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from B B (Daughter of Resident) published on 10 April 2024 Date of experience: March 2024•Submitted via Postal Review Card•

Overall Experience

The care shown to my father in his last few days by everyone from cleaners, laundry, care, nursing and home manager was exemplary and we can't thank them enough for making his last few days such caring ones. This caring attitude from every member of staff was a great comfort to my mum and the rest of the family. A huge thank you from us all.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from Corin M (Granddaughter of Resident) published on 28 March 2024 Date of experience: March 2024•Submitted via Website•

Overall Experience

My nana was a resident at Winscombe Hall. Throughout her time there, she had laughter, love and kindness given to her by so many of the staff. It became apparent in her final days that she was adored and loved by them and certain individuals, and telling stories of their time with Nana, gave us warmth and comfort.
The support from management, nursing staff and carers for us as a family towards the end was incredible. They took time to really talk us through everything, and they were so thorough. They made sure the family were fed and watered.

I cannot thank you all enough! Thank you so much for looking after my nana.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from Tracey D (Daughter of Resident) published on 28 March 2024 Date of experience: March 2024•Submitted via Website•

Overall Experience

Mum initially came to Winscombe Hall for respite from the hospital and ended up staying for six months before she sadly passed away. The care and compassion shown towards Mum and us during this difficult time was outstanding. It was so lovely how much love Mum had for all of the staff; she was very fond of them, and them of her. It was truly lovely to see, and I will hold this close to my heart and be forever grateful. Thank you.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from Donald H (Son of Resident) published on 28 February 2024 Date of experience: February 2024•Submitted via Postal Review Card•

Overall Experience

Very well maintained, friendly staff who care for the residents, good facilities, enthusiastic events manager. Rapid response to addressing medical issues and sympathetic with family members.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of Winscombe Hall from R F (Husband of Resident) published on 27 February 2024 Date of experience: February 2024•Submitted via Postal Review Card•

Overall Experience

My wife has been a resident at Winscombe Hall since mid-September, apart from three weeks in hospital with AF, she suffered from Alzheimer's.

The attitude of the staff towards their residents can only be described as exemplary. They are all caring and compassionate and show a great deal of love in their work.

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↩Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Care Homes Owned by Cedars Care Group in North Somerset

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1 Care Home owned by Cedars Care Group in North Somerset

Cedars Care Group Reviews in North Somerset (66)

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