Winscombe Hall

Winscombe Hill, Winscombe BS25 1DH
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9.6 61 Reviews
  • Winscombe Hall, Winscombe
Winscombe Hall is a stunning Victorian Country Mansion House, nestling in the Mendip Hills amid an area of outstanding beauty, close to the Somerset levels and Cheddar. The Grade II listed building was built for the Reverend John Yatman and his family in 1836. The architects William Railton (designer of Nelson’s Column in London & Cardiff Castle) along with William Burgess (designer of fine art) were commissioned. The main house was completed in 1855, and remained as a family home for over 150 years until being converted to a care home in the last 15 years.

Cedars Care Group have tastefully updated this wonderful Victorian Mansion House whilst retaining and incorporating many of the original features, ensuring the buildings character is not spoiled and can be enjoyed by the residents.

Summary

•        Accommodates up to 39 residents providing short-term respite and long-term care

•        Caring for individuals who need a little extra help as they get older and suffer from age related illnesses such as short-term memory loss, dementia or Alzheimer’s

•        They focus on promoting individual choice, privacy and high levels of care and comfort

•        Dedicated dementia and Alzheimer’s setting

•        Highly trained staff attending to every need 24-hours a day

•        Single and double bedrooms available.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1435 – £1865
  • Self-Funded Residential Dementia Care: £1435 – £1865
  • Self-Funded Nursing Care: £1435 – £1865
  • Self-Funded Nursing Dementia Care: £1435 – £1865

These prices are only a guideline, please contact Winscombe Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hannah Dowe (Manager)

Local Authority / Social Services

Admission Criteria

  • Physically disabled residents over 50 years
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (10)

Winscombe Hall Reviews (61)

9.6

Winscombe Hall has a Review Score of 9.6 (9.639) out of 10, based on 16 reviews in the last 2 years.
Over all time Winscombe Hall has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Winscombe Hall
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Total of 61, showing 1-20
Review from Elizabeth L (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in Winscombe Hall for 4 weeks before he passed away. I was impressed by the care provided for him during his stay, and the caring staff who maintained his dignity to the end of his life.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review from S B (Friend of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with the summer BBQ and recent singing - the staff were so enthusiastic and warm and friendly.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review from Gena G (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care our father is receiving. Our only complaint would be the food, as this is very poor. The staff are very kind and friendly, and the care of our Dad is high. He also has a lovely room overlooking the gardens.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review from Joy B (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for a month now and every time we visit her I find the staff and residents very friendly and welcoming.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review from B M (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and caring home for mum.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review from Michael W (Husband of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities are in an old building, but excellent use of all the building.The staff are friendly and professional, backed up by management who are always available.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre. We really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families. Group Support Manager

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Review from J G (Son of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy at Winscombe Hall. The relief at finding somewhere that welcomes and cares for her, that is so clean, comfortable and relaxed is massive. The surroundings of the house, on the hill overlooking the countryside where she was brought up as a child, are perfect. The staff are always smiling
and happy, and very communicative with me.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from A W (Stepdaughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister & I are extremely happy with the care my stepmother is receiving. We are relaxed in the knowledge that she is well looked after.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from P T (Friend of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I have known this lady for over 50 years. She was always very talkative but since she has developed Alzheimer's her personality has changed. She seems to be well cared for at Winscombe Hall and the staff that we have met are very helpful. She is always clean and her room is tidy. The only
negative comment is that her room is at the lack of the house with a view of a brick wall. Winscombe Hall is an old property with interesting features, it's a shame that it is so far away making it difficult for visitors.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from J B (Son of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was accepted to Winscombe Hall in February 2024. It turned out to be perfect for her with her developing needs. The staff and manager were very attentive and patient, and all seemed to like Mum.
She didn't partake in any of the social activities on offer, being bedbound - so there is a lot
more on offer than Mum could use. When she passed away, the staff were with her, comforted her, and was communicative with me, for which I was very grateful.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from B B (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown to my father in his last few days by everyone from cleaners, laundry, care, nursing and home manager was exemplary and we can't thank them enough for making his last few days such caring ones. This caring attitude from every member of staff was a great comfort to my mum and the rest of
the family. A huge thank you from us all.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Corin M (Granddaughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana was a resident at Winscombe Hall. Throughout her time there, she had laughter, love and kindness given to her by so many of the staff. It became apparent in her final days that she was adored and loved by them and certain individuals, and telling stories of their time with Nana, gave us warmth
and comfort.
The support from management, nursing staff and carers for us as a family towards the end was incredible. They took time to really talk us through everything, and they were so thorough. They made sure the family were fed and watered.
I cannot thank you all enough! Thank you so much for looking after my nana.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
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Review from Tracey D (Daughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum initially came to Winscombe Hall for respite from the hospital and ended up staying for six months before she sadly passed away. The care and compassion shown towards Mum and us during this difficult time was outstanding. It was so lovely how much love Mum had for all of the staff; she was very
fond of them, and them of her. It was truly lovely to see, and I will hold this close to my heart and be forever grateful. Thank you.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Donald H (Son of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well maintained, friendly staff who care for the residents, good facilities, enthusiastic events manager. Rapid response to addressing medical issues and sympathetic with family members.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from R F (Husband of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Winscombe Hall since mid-September, apart from three weeks in hospital with AF, she suffered from Alzheimer's.
The attitude of the staff towards their residents can only be described as exemplary. They are all caring and compassionate and show a great deal of love in
their work.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from S C (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and her team looked after our mum in her final few weeks. We are so grateful to them for the kind, diligent and professional care they gave her, making sure her last days were as comfortable as possible, which is everything we could have wished for. We are particularly grateful for the excellent
updates we received, both in person and on the phone, whenever there was a change in mum’s condition. Thank you to everyone for making our mum’s passing as gentle as possible.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always try to act upon any suggestions that are made to make sure we continue to offer the best care and support for our residents and their families.

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Review from Arnold J (Husband of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has just completed her first month in Winscombe Hall and she has settled well and the care is good. She needs 24-hour care and there is a good understanding of her needs.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Value for Money
Review from Deb G (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The nursing staff and care staff showed great kindness to my mother whilst she stayed at Winscombe Hall for respite after a fall. They even arranged and accompanied my mother to hospital for a check-up on one occasion when I was not available. They were encouraging in a firm but very kind way to get
my mother walking again and she made great progress in that respect. I did feel that on a couple of occasions, there were times when they were clearly short-staffed (like all care establishments regrettably right now) and this did reflect in the attention Mum was getting. However, this is not a criticism of the staff's attitude as they did their utmost to ensure Mum was as well looked after as possible.
I would also add that the communication from nursing and care staff to myself was brilliant and they were extremely supportive and encouraging to the family in our attempt to get mum back to independent living.
I would recommend Winscombe Hall for care for a loved one.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
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  • Treated with Dignity
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Review from Karen C (Daughter-in-law of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved into Winscombe Hall very recently. As a family, we have been so pleased by the support and care he has received. He is very settled and happy and it has been such a positive transition. The communication is excellent and the staff provide consistent feedback. The house and grounds
are beautiful and every day my father-in-law will go out for a walk and enjoy the surroundings. The staff are caring, supportive and very professional and we feel reassured that he is receiving the very best care. A huge thank you to all the care team!
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela P (Respite Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Winscombe Hall Care Home for respite care in January 2023. She had a lovely room overlooking the gardens. The staff and management were very kind and caring and took time to make a detailed care plan, they did everything they could to make her stay comfortable. The nursing care she was
given was exactly what was needed to enable her to return to her own home again. Very grateful to everyone at the home.
Reply from Louise Livesey, Group Support Manager at Winscombe Hall

Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Winscombe Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.639 for Winscombe Hall is calculated as follows: ( (128 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 183 Ratings = 4.639
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winscombe Hall is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Hannah

Hannah Dowe

Job Title: Home Manager Joined: 2019

I started my career training to be a beauty therapist, where I gained the highest
qualifications. I initially moved to domiciliary care because I wanted to work in a profession
where I could help people, which has always been a passion of mine. I have never looked
back and genuinely feel it has been my calling.
My journey at Winscombe Hall began in 2019, where I quickly proved my dedication and
work ethic. Within eight weeks, I progressed from a carer to a Floor Manager, a testament to
my commitment to providing excellent care and my ability to take on new challenges.
In 2021, I was offered the position of Deputy Manager, and I have enjoyed the challenge and
learning the more in-depth nuances of care.
At the end of 2024, when the Manager decided to move on to pastures new, I was offered
the position of Home Manager. It was my great pleasure to accept, as Winscombe Hall holds
a large space in my heart, and I have great pride in the home. I am proud to be part of the
Winscombe Hall family and share in its achievements.
As I look to the future, I am excited about the opportunities to further enhance Winscombe
Hall. I am committed to maintaining its current high standards and am eager to explore new
ways to improve and innovate, ensuring that it remains a fantastic home for all.

Lisa

Lisa Brazier

Job Title: Home Finance Administrator Joined: 2024

My career has always revolved around administration, but I only entered the care industry
when I moved to Weston in 2013. I love working in the care industry; even when you are
working in an office setting and not on the floor, it can still be so rewarding. I get to meet and
speak to the residents' families, from the first visit when they are viewing the home to an
ongoing point of contact throughout their journey, building positive relationships for all who
live and work here.
My journey with the Cedars Group began at Winscombe Hall in April 2024. The first time I
visited the home to meet the manager, I was immediately struck by the grandeur of the
country manor home. This unique setting is something I deeply appreciate and it's a privilege
to work in such a distinguished beautiful environment.

Frequently Asked Questions about Winscombe Hall

What types of Care is Winscombe Hall registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Winscombe Hall have?

There are 35 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Winscombe Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Winscombe Hall to the centre of Winscombe?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winscombe Hall to verify any information. View our terms and conditions. Winscombe Hall has an Enhanced Service - more info.