Winscombe Hall

The Manager and her team looked after our mum in her final few weeks. We are so grateful to them for the kind, diligent and professional care they gave her, making sure her last days were as comfortable as possible, which is everything we could have wished for. We are particularly grateful for the excellent updates we received, both in person and on the phone, whenever there was a change in mum’s condition. Thank you to everyone for making our mum’s passing as gentle as possible.

My wife has just completed her first month in Winscombe Hall and she has settled well and the care is good. She needs 24-hour care and there is a good understanding of her needs.

I would recommend Winscombe Hall for care for a loved one.

My father-in-law moved into Winscombe Hall very recently. As a family, we have been so pleased by the support and care he has received. He is very settled and happy and it has been such a positive transition. The communication is excellent and the staff provide consistent feedback. The house and grounds are beautiful and every day my father-in-law will go out for a walk and enjoy the surroundings. The staff are caring, supportive and very professional and we feel reassured that he is receiving the very best care. A huge thank you to all the care team!

Mum went into Winscombe Hall Care Home for respite care in January 2023. She had a lovely room overlooking the gardens. The staff and management were very kind and caring and took time to make a detailed care plan, they did everything they could to make her stay comfortable. The nursing care she was given was exactly what was needed to enable her to return to her own home again. Very grateful to everyone at the home.

Mum moved to Winscombe Hall in March 2021 and she was very happy there. Sadly Mum died in January 2023 but I cannot praise the staff enough for everything they did for her right until the very end. They took such good care of her and nothing was too much trouble. Mum had a really lovely room on the first floor with an en-suite and dual-aspect windows overlooking the grounds. The grounds of Winscombe Hall are extensive and beautiful. When Mum first moved there we had to visit outside in a purpose-built hub due to Covid regulations and the visits were always very well managed. Three of Mum's 5 great-grandchildren were born during her time there and it was wonderful to be able to bring them to meet her not too long after their birth. I highly recommend Winscombe Hall to anyone who needs this level of care for a family member.

Mum had been in Winscombe since March 2021 and her care had been absolutely first-class. She was bedridden but she absolutely loved her room which she said was 'the best in the house'. There was genuine love for mum from the staff and they did everything to make sure she was comfortable. She, unfortunately, deteriorated very quickly in early January so quickly that we didn't have time to say goodbye but the staff were fabulous sitting with her as she passed. They were kindness itself and many of them came to her room to express their sorrow and say goodbye. So thank you to all the staff for making mum's final months happy and comfortable. I would not hesitate to recommend this home to anyone looking for first-class care for a relative.

My dad commenced his stay at Winscombe Hall in October 2020, the Covid era. The staff at Winscombe made him very welcome and I have fond memories of his smiling face at that time. Visiting during 2021 was intermittent due to Covid restrictions, but my step mum continued to visit as often as allowed. The staff were always pleased to see her and she became part of the furniture, which was lovely. Latterly his health deteriorated and sadly we lost dad in November. The last month was heartbreaking but I cannot speak highly enough of all of the staff during that period. From the senior manager, deputy manager and wonderful nurses through to all of the brilliant carers he was looked after like a king. Nothing was too much trouble. So in addition to recommending Winscombe Hall for future residents, I would also like to place on record my family's heartfelt thanks and appreciation to all of the wonderful team. Thank you.

The staff are all first-class. So caring, polite, helpful and understanding of my mum's needs and requirements. First-class care is given and such a personal touch that shows it's not just a job to them, but they actually do care about the person they are looking after and can't fault them. The cleaning staff do such a great job and not a smell in the home, unlike some where as soon as you walk in you smell urine, but not here, clean from the top to bottom. So fresh and friendly to walk into every visit with full marks. Every time I visit mum she is so happy and content as they give a personal response to each individual, reassuring that you know your loved one is in safe hands. Staff accommodate your personal visit either in the lounge, your own room or in the beautiful gardens. As I have cared for my mum, I know how difficult it is to do, but now with my dad on end-of-life with cancer, we can rest assured that mum is in the best place and all her needs and requirements are in place giving you peace of mind your loved ones are ok.

I was contacted by staff relating to concerns about my mother. All of the staff that I spoke to were very helpful and went to great pains to keep me fully updated. Although my mother had not been in the home long it was clear that they had a good understanding of her health, personality and needs. I felt as though I was fully involved in the decisions made and the strategies that would be undertaken and that my mother's welfare was their prime concern.

I would be happy to recommend Winscombe Hall to anyone.

Unfortunately not the best experience. My sister was here for her final stages of life, around 10 days they were not equipped or familiar with this. Although the staff did their best, lack of communication and my sister suffered massively at the end due to only one nurse who could administer drugs for around 40 patients. I saw my sister suffer so much it was heartbreaking. The buzzer volume which alerted staff was turned off at the station so they did not hear when ringing for assistance, it was appalling! Did not think this could happen in this day and age, 8 months later I am still in shock this could happen.

My father was admitted to Winscombe Hall Care Centre after a difficult 6 months with hospital stays and community care. The manager and her team have been highly attentive to our needs, they are a credit to the industry. The manager's compassion, enthusiasm and positivity are catching and what love she has for her job, a refreshing change from previous experiences. Thank you to all the staff who go above and beyond for Dad and we can, at last, have a peaceful sleep at night. Such happy souls in a stunning environment.

I like it here, the staff are nice and very caring. The food is good and they cater for me, I'm vegetarian. I enjoy the walks out in the country the most and the creative days. The staff are lovely and the managers have worked hard to help me.

It is difficult to write an up to date review as I have not been inside the home since March 2020 because of covid but I feel happy that my mother is receiving a high level of both medical and personal care. Staff turnover seems to be high but my mother always says how kind and helpful all the staff are. When I was allowed to visit I was very impressed with the activities laid on for the residents, including visiting performers, crafts, gardening etc. Unfortunately, these have been curtailed because of covid restrictions. In my experience, all of the staff, including management, are extremely caring and show genuine concern and affection for the residents. I very much look forward to being able to visit the home again and mingle normally with the residents and staff.

My wonderful late husband stayed at this beautiful home recently. The care was outstanding. I spent some time with the clinical manager and her nursing team whilst he was very poorly and the new care manager, my apologies her name escapes me. All extremely caring and knowledgable. What would have normally been a very distressing time for us all was made into a loving one by the staff. I would like to thank the clinical manager for giving me that extra time, I was such a mess, her empathy meant a lot to us all.

I only have one constructive criticism and that is the lady in the office is too quick on the phone and in person, sometimes we need more time as climbing those awful stairs at my age was a chore. Maybe the offices would be better suited where families and residents can access them.

I do talk to all my friends about the lovely experience we have had, thank you.

My husband went into care 6 months ago. He is extremely well cared for. My daughter and I are always welcomed. Information is given each time we visit. Any problems we are contacted straight away. I have complete peace of mind with my husband's care. It is clean and the food is lovely. The staff, from cleaner to the high flyer are wonderful people and we are greeted by our names, which I find is nice.

The care she received was excellent and she was reasonably content. Unfortunately, at that time, the only secure unit was that for dementia patients. Most of them more advanced than she was so she had only staff (who were very good) to mix and chat with.

My stay at Winscombe Hall has been at times of peace and happiness. Every member of staff has been so kind and helpful. It had indeed been a case of home from home. My grateful thanks to everyone. I am 96 years old and would be happy to return here for respite or??

The care he receives from the staff is brilliant and my family are so thankful that we have a local place to help care for our family when we are in need.