Winscombe Hall

I see the same staff which is great and they all seem happy.

I can not fault the care they provide to my grandmother. The home is constantly improving, which is great to see.

Over the past months, I have noticed a change for the better i.e. staff seem more attentive towards the residents. The area which I visit is a lot cleaner, the rooms are clean and the residents are clean and tidy which is so nice to see. This time of year the garden is very pretty and I know dad loves the flowers.

During my late mother's time at Winscombe Hall she was treated with dignity and she was happy and comfortable. The staff were all very helpful and compassionate with all her care needs. If she had any problems it was always easy to talk with staff and the problem resolved. Mum loved the woodland view from her room to watch birds and wildlife. Her fourteen months here before her death were made easier for her and her family by the wonderful care and commitment of all the home.

All the staff worked so hard and with such goodwill and fun to make Christmas a memorable one for both residents and relatives. My husband's last month was traumatic, with his last 18 days being particularly stressful, however, the staff were wonderful, showing such tenderness in nursing him and kindness in supporting us, his wife and two daughters. We could not have asked for more. We thank you all from the bottom of our hearts.

I have visited this beautiful grade 2 listed building a number of times in my capacity as assisting a gentleman who is there on respite.

I visited the home previously about a year ago and the improvements are large leaps. Having known the compliance manager from her previous work, I would highly recommend Winscombe.

Well done to the nursing team you have turned this home around.

My Mum passed away and one of the new managers cared for me, taking me to one side and spending time talking to me. The owner also helped me. Thank you to the staff and nurses for helping my Mum. Winscombe Hall is beautiful, thanks to a dedicated and caring staff team.

The home smells nice and I am always offered food.

This is a good home to live. There provide good care and good food. Very friendly.

I would tell anyone if you want peace of mind then call Winscombe for your relative.

My mum has always been treated with great kindness by the staff at Winscombe Hall. I would really like to see staff giving my mum more one to one time, that sounds ungratefully possible. I know staff do spend time with mum on a daily basis but I'm talking about an hourly basis. I think it would make such a difference to mum's wellbeing, the feeling that she still has a part to play. I would appreciate any replies you make either to be submitted by overland post or when I pay mum a weekly visit, usually on a Tuesday. Stay well.

My Mum was admitted to Winscombe Hall after a bad experience with another nursing home. She died peacefully. There were some problems but the compliance manager dealt with all our worries and concerns. She spent a lot of time helping us come to terms with what was happening. If she is there then I would recommend the home to people for last days being well looked after. I cannot thank her enough for the kindness she showed us.

Winscombe Hall itself is a beautiful old house, set in wonderful gardens and most importantly of all, has the most fantastic staff who truly provide wonderful care for the elderly. My parents are currently there for the third time, and each time they stay they receive a genuinely friendly welcoming greeting by the staff and immediately feel at home. Their room is a very large, light room full of character and overlooks the lovely grounds through two large bay windows. Whenever we visit, we too are afforded a friendly greeting and the offer of tea or coffee with biscuits. Mum and Dad both comment on the great variety and excellent quality of the food, and there are always activities on offer to those who wish to partake. I cannot fault Winscombe Hall as it has everything you could wish for in terms of gentle, and completely professional care for the elderly. I have absolutely no reservations in Mum and Dad spending their final time together at Winscombe Hall.

Well done all of you

I have found staff at Winscombe Hall friendly and welcoming, the home is always warm and homely paying particular attention to the decor. Tables are laid as if you are walking into a restaurant and the menu is inviting. Staff always welcome you with a beverage, I fell they take care of all little creature comforts. The home is clean and spacious, it has a large hallway area and fireplace, the grounds are vast and picturesque and well kept.

I would definitely recommend this beautiful home to others.

Whenever I visit the home is always clean and tidy and the staff are very kind and attentive to myself and my relative.

There has been a change in management in recent months, this has had a positive impact on the home. Although there are lots of new faces, the staff are really caring and friendly and seem happy working there.

The grounds are beautiful. I look forward to visiting in the warmer months.

I have visited Winscombe Hall on various occasions but the last visit I can visibly see the positive difference in the home. From a warm welcome on the front door to the friendly staff as I walk around, you get a really nice overall impression of happy, well trained and supported staff.

My Father lived at Winscombe Hall for 2 years prior to passing away in January 2017. Dad was very happy at the home as it was more like living in your "home" as opposed to a purpose built care home. Everyone was friendly and the nurses and carers did their very best to look after my Dad's complex health needs. The meals were good and there were lots of activities on offer. Dad especially loved the garden and having tea on the patio in the afternoon sun. Visitors were always welcome at any time.

My husband had a bad fall and was admitted to hospital early last year. On his discharge from the hospital, I realised that I was unable to cope with his immediate needs. Our sons and 10-year-old granddaughter decided to look for a care home. We viewed, went outside and it was the grandaughter who spoke first, they have a way of simplifying difficult situations ...Grandad would be happy here. He spent 2 weeks on this occasion and she was right he was happy. He has been in for respite on 3 other occasions. He also spends a full day a week here. Enabling me some free time knowing he is safe and spoilt.

The staff are fantastic always smiling and nothing is too much trouble.

I have generally found the home and care for my mum to be of a very good standard, however, as I live in Canada I have had in the past a number of occasions where the communication was poor and in fact a reluctance to provide this on a regular basis. However, after some discussions and raising the issue with the HQ it was resolved.

I do however have to remind the home each week to update me.

The level of care my mum does appear to receive is very good and standards are generally high from the times I am back in the UK and then visit my mum.