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Winscombe Hall

Winscombe Hill, Winscombe, North Somerset BS25 1DH
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Winscombe Hall, Winscombe
Winscombe Hall, Winscombe
Winscombe Hall, Winscombe

Winscombe Hall is a stunning Victorian Country Mansion House, nestling in the Mendip Hills amid an area of outstanding beauty, close to the Somerset levels and Cheddar. The Grade II listed building was built for the Reverend John Yatman and his family in 1836. The architects William Railton (designer of Nelson’s Column in London & Cardiff Castle) along with William Burgess (designer of fine art) were commissioned. The main house...  

Care Provided by Winscombe Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,435 - £1,865N/A
Residential Dementia Care£1,435 - £1,865N/A
Nursing Care£1,435 - £1,865N/A
Nursing Dementia Care£1,435 - £1,865N/A

Contact Winscombe Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hannah Dowe(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (10)

Winscombe Hall Reviews (65)

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9.3

Winscombe Hall has a Review Score of 9.3 (9.290) out of 10, based on 13 reviews in the last 2 years. Over all time Winscombe Hall has 65 reviews.

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Showing 65 reviews matching selected criteria
Review from Jan D (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card
Overall Experience

Over the past months, I have noticed a change for the better i.e. staff seem more attentive towards the residents. The area which I visit is a lot cleaner, the rooms are clean and the residents are clean and tidy which is so nice to see. This time of year the garden is very pretty and I know dad loves the flowers.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall
Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your kind comments.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Jane A (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card
Overall Experience

During my late mother's time at Winscombe Hall she was treated with dignity and she was happy and comfortable. The staff were all very helpful and compassionate with all her care needs. If she had any problems it was always easy to talk with staff and the problem resolved. Mum loved the woodland view from her room to watch birds and wildlife. Her fourteen months here before her death were made easier for her and her family by the wonderful care and commitment of all the home.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall
Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your comments and kind words.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Gwyneth B (Wife of Resident) published on 23 April 2018 Submitted via Postal Card
Overall Experience

All the staff worked so hard and with such goodwill and fun to make Christmas a memorable one for both residents and relatives. My husband's last month was traumatic, with his last 18 days being particularly stressful, however, the staff were wonderful, showing such tenderness in nursing him and kindness in supporting us, his wife and two daughters. We could not have asked for more. We thank you all from the bottom of our hearts.

Reply from Sian Kennell, Office Manager / PA to Directors at Winscombe Hall
Thank you for taking the time to review your experience of Winscombe Hall, we really appreciate your kind comments.

We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review from Laurau H (Private Carer of Resident) published on 27 March 2017 Submitted via Website
Overall Experience

I have visited this beautiful grade 2 listed building a number of times in my capacity as assisting a gentleman who is there on respite.

I visited the home previously about a year ago and the improvements are large leaps. Having known the compliance manager from her previous work, I would highly recommend Winscombe.

Well done to the nursing team you have turned this home around.

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Review from C H (Daughter of Resident) published on 23 March 2017 Submitted via Postal Card
Overall Experience

My Mum passed away and one of the new managers cared for me, taking me to one side and spending time talking to me. The owner also helped me. Thank you to the staff and nurses for helping my Mum. Winscombe Hall is beautiful, thanks to a dedicated and caring staff team.

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Review from G M (Son of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience
A big warm welcome awaits you. Excellent staff and carers, who always help me with my questions.
Administrative staff are sometimes fast but always friendly.

The home smells nice and I am always offered food.

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Review from Hu Q (Private Carer of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

This is a good home to live. There provide good care and good food. Very friendly.

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Review from J A (Son of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience
The manager and her team have really changed the home. Huge changes, more staff, better care and I know what is happening.

I would tell anyone if you want peace of mind then call Winscombe for your relative.

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Review from David R (Son of Resident) published on 14 March 2017 Submitted via Website
Overall Experience

My mum has always been treated with great kindness by the staff at Winscombe Hall. I would really like to see staff giving my mum more one to one time, that sounds ungratefully possible. I know staff do spend time with mum on a daily basis but I'm talking about an hourly basis. I think it would make such a difference to mum's wellbeing, the feeling that she still has a part to play. I would appreciate any replies you make either to be submitted by overland post or when I pay mum a weekly visit, usually on a Tuesday. Stay well.

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Review from Carol (Daughter of Resident) published on 6 March 2017 Submitted via Website
Overall Experience

My Mum was admitted to Winscombe Hall after a bad experience with another nursing home. She died peacefully. There were some problems but the compliance manager dealt with all our worries and concerns. She spent a lot of time helping us come to terms with what was happening. If she is there then I would recommend the home to people for last days being well looked after. I cannot thank her enough for the kindness she showed us.

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Review from Richard H (Son of Resident) published on 24 February 2017 Submitted via Website
Overall Experience

Winscombe Hall itself is a beautiful old house, set in wonderful gardens and most importantly of all, has the most fantastic staff who truly provide wonderful care for the elderly. My parents are currently there for the third time, and each time they stay they receive a genuinely friendly welcoming greeting by the staff and immediately feel at home. Their room is a very large, light room full of character and overlooks the lovely grounds through two large bay windows. Whenever we visit, we too are afforded a friendly greeting and the offer of tea or coffee with biscuits. Mum and Dad both comment on the great variety and excellent quality of the food, and there are always activities on offer to those who wish to partake. I cannot fault Winscombe Hall as it has everything you could wish for in terms of gentle, and completely professional care for the elderly. I have absolutely no reservations in Mum and Dad spending their final time together at Winscombe Hall.

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Review from Christine N (Friend of Resident) published on 17 February 2017 Submitted via Website
Overall Experience
Lovely caring home with very attentive Staff and Management. My friend was in for respite care and I wish I could have stayed too. Good food with lots of choice and I was always offered tea and biscuits

Well done all of you

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Review from Genette H (Friend of Resident) published on 17 February 2017 Submitted via Website
Overall Experience

I have found staff at Winscombe Hall friendly and welcoming, the home is always warm and homely paying particular attention to the decor. Tables are laid as if you are walking into a restaurant and the menu is inviting. Staff always welcome you with a beverage, I fell they take care of all little creature comforts. The home is clean and spacious, it has a large hallway area and fireplace, the grounds are vast and picturesque and well kept.

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Review from Allison S (Friend of Resident) published on 16 February 2017 Submitted via Website
Overall Experience
I have visited Winscombe Hall a couple of times with my daughter, I have found the home to be warm and friendly, the staff are very welcoming and kind, I'm always being offered tea and biscuits. The activities on offer for the residents are rewarding and stimulating.
The management are very professional, friendly and very approachable.

I would definitely recommend this beautiful home to others.

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Review from Karen A (Friend of Resident) published on 15 February 2017 Submitted via Website
Overall Experience

Whenever I visit the home is always clean and tidy and the staff are very kind and attentive to myself and my relative.

There has been a change in management in recent months, this has had a positive impact on the home. Although there are lots of new faces, the staff are really caring and friendly and seem happy working there.

The grounds are beautiful. I look forward to visiting in the warmer months.

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Review from Tracie L (Friend of Resident) published on 13 February 2017 Submitted via Website
Overall Experience

I have visited Winscombe Hall on various occasions but the last visit I can visibly see the positive difference in the home. From a warm welcome on the front door to the friendly staff as I walk around, you get a really nice overall impression of happy, well trained and supported staff.

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Review from Julie A (Daughter of Resident) published on 12 February 2017 Submitted via Website
Overall Experience

My Father lived at Winscombe Hall for 2 years prior to passing away in January 2017. Dad was very happy at the home as it was more like living in your "home" as opposed to a purpose built care home. Everyone was friendly and the nurses and carers did their very best to look after my Dad's complex health needs. The meals were good and there were lots of activities on offer. Dad especially loved the garden and having tea on the patio in the afternoon sun. Visitors were always welcome at any time.

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Review from Ann S (Wife of Resident) published on 9 February 2017 Submitted via Website
Overall Experience

My husband had a bad fall and was admitted to hospital early last year. On his discharge from the hospital, I realised that I was unable to cope with his immediate needs. Our sons and 10-year-old granddaughter decided to look for a care home. We viewed, went outside and it was the grandaughter who spoke first, they have a way of simplifying difficult situations ...Grandad would be happy here. He spent 2 weeks on this occasion and she was right he was happy. He has been in for respite on 3 other occasions. He also spends a full day a week here. Enabling me some free time knowing he is safe and spoilt.

The staff are fantastic always smiling and nothing is too much trouble.

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Review from David R (Mother of Resident) published on 8 February 2017 Submitted via Website
Overall Experience

I have generally found the home and care for my mum to be of a very good standard, however, as I live in Canada I have had in the past a number of occasions where the communication was poor and in fact a reluctance to provide this on a regular basis. However, after some discussions and raising the issue with the HQ it was resolved.

I do however have to remind the home each week to update me.

The level of care my mum does appear to receive is very good and standards are generally high from the times I am back in the UK and then visit my mum.

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Review from David C (Son-in-law of Resident) published on 7 February 2017 Submitted via Website
Overall Experience
This is the third period of emergency/respite care for both my in-laws over the past few months. During these times of continuing difficulty with them, the management of the home have been exceptional in responding to and providing support to us as a family, and in enabling the provision of care to my relatives at short notice when required.

Throughout, the standard of care, consideration and professionalism shown has been consistently of a very high marker, and without exception, all staff exude a genuine warmth and compassion for the work they are doing, and for the residents they are caring for, which is a very special quality. Well done!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Winscombe Hall.

Upcoming Events

There are no upcoming events for Winscombe Hall.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Winscombe Hall.

Accreditations

There are no accreditations posted yet for Winscombe Hall.

Meet the Team (2)

Hannah Dowe
Hannah DoweJob Title:Home ManagerJoined: 2019
I started my career training to be a beauty therapist, where I gained the highest
qualifications. I initially moved to domiciliary care because I wanted to work in a profession
where I could help people, which has always been a passion of mine. I have never looked
back and genuinely feel it has been my calling.
My journey at Winscombe Hall began in 2019, where I quickly proved my dedication and
work ethic. Within eight weeks, I progressed from a carer to a Floor Manager, a testament to
my commitment to providing excellent care and my ability to take on new challenges.
In 2021, I was offered the position of Deputy Manager, and I have enjoyed the challenge and
learning the more in-depth nuances of care.
At the end of 2024, when the Manager decided to move on to pastures new, I was offered
the position of Home Manager. It was my great pleasure to accept, as Winscombe Hall holds
a large space in my heart, and I have great pride in the home. I am proud to be part of the
Winscombe Hall family and share in its achievements.
As I look to the future, I am excited about the opportunities to further enhance Winscombe
Hall. I am committed to maintaining its current high standards and am eager to explore new

ways to improve and innovate, ensuring that it remains a fantastic home for all.

Lisa Brazier
Lisa BrazierJob Title:Home Finance AdministratorJoined: 2024
My career has always revolved around administration, but I only entered the care industry
when I moved to Weston in 2013. I love working in the care industry; even when you are
working in an office setting and not on the floor, it can still be so rewarding. I get to meet and
speak to the residents' families, from the first visit when they are viewing the home to an
ongoing point of contact throughout their journey, building positive relationships for all who
live and work here.
My journey with the Cedars Group began at Winscombe Hall in April 2024. The first time I
visited the home to meet the manager, I was immediately struck by the grandeur of the
country manor home. This unique setting is something I deeply appreciate and it's a privilege

to work in such a distinguished beautiful environment.

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