Winscombe Hall

Winscombe Hill, Winscombe BS25 1DH
Review Us
9.6 61 Reviews
  • Winscombe Hall, Winscombe
Winscombe Hall is a stunning Victorian Country Mansion House, nestling in the Mendip Hills amid an area of outstanding beauty, close to the Somerset levels and Cheddar. The Grade II listed building was built for the Reverend John Yatman and his family in 1836. The architects William Railton (designer of Nelson’s Column in London & Cardiff Castle) along with William Burgess (designer of fine art) were commissioned. The main house was completed in 1855, and remained as a family home for over 150 years until being converted to a care home in the last 15 years.

Cedars Care Group have tastefully updated this wonderful Victorian Mansion House whilst retaining and incorporating many of the original features, ensuring the buildings character is not spoiled and can be enjoyed by the residents.

Summary

•        Accommodates up to 39 residents providing short-term respite and long-term care

•        Caring for individuals who need a little extra help as they get older and suffer from age related illnesses such as short-term memory loss, dementia or Alzheimer’s

•        They focus on promoting individual choice, privacy and high levels of care and comfort

•        Dedicated dementia and Alzheimer’s setting

•        Highly trained staff attending to every need 24-hours a day

•        Single and double bedrooms available.
Show Winscombe Hall on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1435 – £1865
  • Self-Funded Residential Dementia Care: £1435 – £1865
  • Self-Funded Nursing Care: £1435 – £1865
  • Self-Funded Nursing Dementia Care: £1435 – £1865

These prices are only a guideline, please contact Winscombe Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hannah Dowe (Manager)

Local Authority / Social Services

Admission Criteria

  • Physically disabled residents over 50 years
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (10)

Winscombe Hall Reviews (61)

9.6

Winscombe Hall has a Review Score of 9.6 (9.639) out of 10, based on 16 reviews in the last 2 years.
Over all time Winscombe Hall has 61 reviews.

Overall Experience
  • 42
  • 18
  • 0
  • 0
  • 1
Date Published
  • 61
  • 8
  • 9
  • 16
  • 45
Reviewer Connection to Winscombe Hall
  • 17
  • 11
  • 7
  • 6
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 41-60
Review from C H (Daughter of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum passed away and one of the new managers cared for me, taking me to one side and spending time talking to me. The owner also helped me. Thank you to the staff and nurses for helping my Mum. Winscombe Hall is beautiful, thanks to a dedicated and caring staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G M (Son of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big warm welcome awaits you. Excellent staff and carers, who always help me with my questions.
Administrative staff are sometimes fast but always friendly.
The home smells nice and I am always offered food.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hu Q (Private Carer of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a good home to live. There provide good care and good food. Very friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Son of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team have really changed the home. Huge changes, more staff, better care and I know what is happening.
I would tell anyone if you want peace of mind then call Winscombe for your relative.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David R (Son of Resident) published on 14 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has always been treated with great kindness by the staff at Winscombe Hall. I would really like to see staff giving my mum more one to one time, that sounds ungratefully possible. I know staff do spend time with mum on a daily basis but I'm talking about an hourly basis. I think it would make
such a difference to mum's wellbeing, the feeling that she still has a part to play. I would appreciate any replies you make either to be submitted by overland post or when I pay mum a weekly visit, usually on a Tuesday. Stay well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol (Daughter of Resident) published on 6 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was admitted to Winscombe Hall after a bad experience with another nursing home. She died peacefully. There were some problems but the compliance manager dealt with all our worries and concerns. She spent a lot of time helping us come to terms with what was happening. If she is there then I would
recommend the home to people for last days being well looked after. I cannot thank her enough for the kindness she showed us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard H (Son of Resident) published on 24 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Winscombe Hall itself is a beautiful old house, set in wonderful gardens and most importantly of all, has the most fantastic staff who truly provide wonderful care for the elderly. My parents are currently there for the third time, and each time they stay they receive a genuinely friendly welcoming
greeting by the staff and immediately feel at home. Their room is a very large, light room full of character and overlooks the lovely grounds through two large bay windows. Whenever we visit, we too are afforded a friendly greeting and the offer of tea or coffee with biscuits. Mum and Dad both comment on the great variety and excellent quality of the food, and there are always activities on offer to those who wish to partake. I cannot fault Winscombe Hall as it has everything you could wish for in terms of gentle, and completely professional care for the elderly. I have absolutely no reservations in Mum and Dad spending their final time together at Winscombe Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine N (Friend of Resident) published on 17 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring home with very attentive Staff and Management. My friend was in for respite care and I wish I could have stayed too. Good food with lots of choice and I was always offered tea and biscuits
Well done all of you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Genette H (Friend of Resident) published on 17 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found staff at Winscombe Hall friendly and welcoming, the home is always warm and homely paying particular attention to the decor. Tables are laid as if you are walking into a restaurant and the menu is inviting. Staff always welcome you with a beverage, I fell they take care of all little creature
comforts. The home is clean and spacious, it has a large hallway area and fireplace, the grounds are vast and picturesque and well kept.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Allison S (Friend of Resident) published on 16 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Winscombe Hall a couple of times with my daughter, I have found the home to be warm and friendly, the staff are very welcoming and kind, I'm always being offered tea and biscuits. The activities on offer for the residents are rewarding and stimulating.
The management are very professional,
friendly and very approachable.
I would definitely recommend this beautiful home to others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen A (Friend of Resident) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit the home is always clean and tidy and the staff are very kind and attentive to myself and my relative.


There has been a change in management in recent months, this has had a positive impact on the home. Although there are lots of new faces, the staff are really caring and friendly

and seem happy working there.


The grounds are beautiful. I look forward to visiting in the warmer months.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracie L (Friend of Resident) published on 13 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Winscombe Hall on various occasions but the last visit I can visibly see the positive difference in the home. From a warm welcome on the front door to the friendly staff as I walk around, you get a really nice overall impression of happy, well trained and supported staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie A (Daughter of Resident) published on 12 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father lived at Winscombe Hall for 2 years prior to passing away in January 2017. Dad was very happy at the home as it was more like living in your "home" as opposed to a purpose built care home. Everyone was friendly and the nurses and carers did their very best to look after my Dad's complex
health needs. The meals were good and there were lots of activities on offer. Dad especially loved the garden and having tea on the patio in the afternoon sun. Visitors were always welcome at any time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann S (Wife of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband had a bad fall and was admitted to hospital early last year. On his discharge from the hospital, I realised that I was unable to cope with his immediate needs. Our sons and 10-year-old granddaughter decided to look for a care home. We viewed, went outside and it was the grandaughter who
spoke first, they have a way of simplifying difficult situations ...Grandad would be happy here. He spent 2 weeks on this occasion and she was right he was happy. He has been in for respite on 3 other occasions. He also spends a full day a week here. Enabling me some free time knowing he is safe and spoilt.


The staff are fantastic always smiling and nothing is too much trouble.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David R (Mother of Resident) published on 8 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have generally found the home and care for my mum to be of a very good standard, however, as I live in Canada I have had in the past a number of occasions where the communication was poor and in fact a reluctance to provide this on a regular basis. However, after some discussions and raising the issue
with the HQ it was resolved.


I do however have to remind the home each week to update me.


The level of care my mum does appear to receive is very good and standards are generally high from the times I am back in the UK and then visit my mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David C (Son-in-law of Resident) published on 7 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the third period of emergency/respite care for both my in-laws over the past few months. During these times of continuing difficulty with them, the management of the home have been exceptional in responding to and providing support to us as a family, and in enabling the provision of care to
my relatives at short notice when required.
Throughout, the standard of care, consideration and professionalism shown has been consistently of a very high marker, and without exception, all staff exude a genuine warmth and compassion for the work they are doing, and for the residents they are caring for, which is a very special quality. Well done!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nig S (Son of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very comfortable, caring, good food, kind staff. Always warm, well ventilated and odour free. Great chefs, great food. Ma is very happy here and I am stress-free.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra C (Wife of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Winscombe Hall has and is undergoing quite a transformation since my husband moved there 18 months ago. I have seen many changes of staff but this always seems to be managed in a positive manner and in my experience has not affected the care my husband has received. Since a poor CQC report last year,
the management have responded in a big way and now the structure of business and nursing staff appears more balanced and efficient. It has been impressive. A new Activities Manager was appointed last year and she has been excellent bringing much-needed stimulation for the residents.


It is a very old house and yes the building outside and inside will continue to need lots of maintenance and updating but overall it has a very homely feel. There is still more to do but they are making large steps towards their goal.


I have never doubted the care that my husband has received. Nothing can be perfect but I return home at ease after each visit. I visit at least 2-3 times a week.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue E (Niece of Resident) published on 9 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt loves Winscombe Hall and I have found all the staff extremely kind and caring. The new 'this is me' documents and summary of care needs in her room have been a joy to read. The compliance manager, I understand has written these, since she has been at Winscombe the change has been tremendous
and the care greatly improved. The new staff team are wonderful, and business manager has been very kind. I do hope the home continues with these improvements.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margot S (Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following an ankle operation and not being able to weight-bear. I was mightily relieved that Winscombe Hall could rescue me on a short-term basis.
My welcome was warm and friendly and once there, my care was ideal. All facilities were kept immaculately clean and although there was a considerate change
of staff, all were very considerate and caring.


I had not expected to be out of action so had to take much paperwork etc with me so had little chance for the activities, of which there were plenty. The atmosphere and decoration in the dementia section was all excellent. The terrace and garden would be an absolute joy in better weather.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Winscombe Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.639 for Winscombe Hall is calculated as follows: ( (128 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 183 Ratings = 4.639
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winscombe Hall is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Hannah

Hannah Dowe

Job Title: Home Manager Joined: 2019

I started my career training to be a beauty therapist, where I gained the highest
qualifications. I initially moved to domiciliary care because I wanted to work in a profession
where I could help people, which has always been a passion of mine. I have never looked
back and genuinely feel it has been my calling.
My journey at Winscombe Hall began in 2019, where I quickly proved my dedication and
work ethic. Within eight weeks, I progressed from a carer to a Floor Manager, a testament to
my commitment to providing excellent care and my ability to take on new challenges.
In 2021, I was offered the position of Deputy Manager, and I have enjoyed the challenge and
learning the more in-depth nuances of care.
At the end of 2024, when the Manager decided to move on to pastures new, I was offered
the position of Home Manager. It was my great pleasure to accept, as Winscombe Hall holds
a large space in my heart, and I have great pride in the home. I am proud to be part of the
Winscombe Hall family and share in its achievements.
As I look to the future, I am excited about the opportunities to further enhance Winscombe
Hall. I am committed to maintaining its current high standards and am eager to explore new
ways to improve and innovate, ensuring that it remains a fantastic home for all.

Lisa

Lisa Brazier

Job Title: Home Finance Administrator Joined: 2024

My career has always revolved around administration, but I only entered the care industry
when I moved to Weston in 2013. I love working in the care industry; even when you are
working in an office setting and not on the floor, it can still be so rewarding. I get to meet and
speak to the residents' families, from the first visit when they are viewing the home to an
ongoing point of contact throughout their journey, building positive relationships for all who
live and work here.
My journey with the Cedars Group began at Winscombe Hall in April 2024. The first time I
visited the home to meet the manager, I was immediately struck by the grandeur of the
country manor home. This unique setting is something I deeply appreciate and it's a privilege
to work in such a distinguished beautiful environment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winscombe Hall to verify any information. View our terms and conditions. Winscombe Hall has an Enhanced Service - more info.