Care Homes Owned by Millcroft & York Lodge Care Homes Ltd

all the communal areas. I couldn't fault the love & care he received. Many thanks to you all. xxx

to cook
Grandma struggled at home with isolation and now has an extended 'family' with all the staff and other residents
My mum is also pleased that Millcroft take such good care of GMa - thank you!!

the birds.
I feel that I receive good communication from the staff and the management team keep me included in all changes, updates or decisions regarding my father.
I feel My father is well cared for, he is always clean, appropriately dressed and groomed.
Staff interactions I have seen are positive and when he has struggled or become angry/confused their time and understanding is clear and appreciated.

and we were always offered a cuppa at visits. Staff friendly and attentive.

options to keep him involved in the day to day life at York Lodge, the options are there.
Thank you all staff!

of mum’s care, and I couldn’t wish for more. Thank you all.

for the staff. It was like one big happy family.
I have visited Millcroft a number pf occasions over the past year and it is one of the loveliest and friendliest homes I have been to.
Well done everyone.

happy and well-cared for. I thank all the staff from the bottom of my heart, from the manager to the caregivers to the cleaners & tea/coffee deliverers

as they can be. I would have no hesitation in recommending Millcroft to any person requiring care.

we have any concerns. In the early days when it was difficult for us to accept Mum's decline they were so reassuring to us and helped Mum to settle into her 'new home' and for us to adjust to this new way of life for Mum. Mum is very happy and has made lots of new friends even to the point that she prefers to chat to them when we visit her. In a lovely way Mum has a new family and a new home at York Lodge. We as a family cannot praise the team at York Lodge highly enough for their dedicated care to our mum and for the fun and array of entertainment including Summer and Christmas parties which we as a family are invited to take part in. Sincere thanks to all the team at York Lodge.

The staff are very friendly and ask us if we would like a tea or coffee when we arrive as nothing is ever any hassle. Never had any problems. We as a family are very happy and content with how my nan is being cared for here at York Lodge.

even having to be asked like; COVID vaccine injections and boosters, eye tests, medication changes with the GP, haircuts, chiropody etc. etc. From the beginning, it was clear they all have a great deal of specialism in dealing with dementia patients, which for me makes it much easier as someone who for the first time is dealing with a relative diagnosed with dementia.

a while because of my ill health but I know if there are any problems I will be informed immediately... giving me peace of mind. Thank you York Lodge!

very quickly and I was apprehensive but we couldn't be happier with York Lodge.

sandwiches, which is very much appreciated. I have offered to pay for them but it has been declined. My friend and other residents always appear clean, dressed nicely and happy. The home is always clean with no apparent odours and there is always someone around if you need help or advice.

cared for.