Care Homes Owned by Millcroft & York Lodge Care Homes Ltd

Thank you

Also any problems with mum they phone us and make us aware , not that there has been many and photos of her enjoying activities which are great .

I have nothing to criticise what so ever.

Mum is very happy and settled after just over a year at Millcroft. The staff are so helpful and caring and there are loads of activities including trips on the minibus which Mum loves. Thanks so much to the team for looking after her so well!

You could not choose a better home if you tried, this home goes above and beyond. My untie absolutely love's her home, she gets looked after so well. She always looks lovely & clean, her room is always clean and tidy. I always chat to the other residents, and they speak very highly of the home. The management are so nice , and the care team you see are brilliant. The home is always clean and fresh whenever I visit, and are always happy to answer any questions you might have. They have events through out the year, and go for trips out the week.

Very professional, amazing home very caring and best home for my aunty. Lovely staff and treat everyone like family. Nothing is ever to mjch trouble. Clean home, lots of activities and minibus outings

My mother had gone into York Lodge in December 2025 as emergency respite. She has vascular dementia and my father could no longer cope looking after her. Lindsay and Alex have been absolutely amazing. They have welcomed her, along with all the fabulous staff and made her feel at home and safe. She was lost without my father and has declined but they have helped her come through and settle. This care home feels like family and home from home, which is what we as a family wanted for mum. They are loving and nurturing, not only for mum but for the other residents too. We can drive away knowing mum is in safe hands.

I can't speak highly enough of the care, support and compassion of the staff at Millcroft Carehome. My mother is now happier and more settled than she has ever been since the passing of my father. Thank you for everything you do on a daily basis.

The place is good. We go out on a minibus everyone enjoyed. I like my room. The food is lovely.

I have worked at Millcroft for over 7 years. All residents seem happy and well cared for. All individual needs are provided. I can't comment on value for money because I know the costs.

My mum has had the best of care at Millcroft. The staff continue to go the extra mile to ensure she is comfortable and has her dignity. I am kept informed of any changes in my mums care.

Extremely caring and friendly staff. Tasty food. Attentive care.

Our dad has been at York Lodge for nearly a year. He has settled in really well and now sees it as his home & that is thanks to the wonderful staff who are so friendly, caring and cheerful. They have supported us in the transition of moving dad into care & are happy to talk to us at any time. His bedroom is a good size & homely and they have a lovely garden. They have regular activities & minibus trips out - we are very grateful for everything they do to make living there such a positive & enriching experience. They are very patient & understanding with dad & the challenges that dementia brings. They are in regular contact with the doctor so any concerns are quickly addressed & have a visiting hairdresser. We would definitely recommend York Lodge - it is homely, caring, safe & friendly and I feel like he and we have become part of a bigger family. Thank you to all the staff at York Lodge, it means so much to know dad is happy & safe & enjoying his new home at York Lodge xxxx

My mother has been at York Lodge since April this year. She was in an upstairs room (en suite) but the staff recognised that she was unsteady on the stairs and recommended moving her to a ground floor en-suite room. York Lodge has a lovely, homely and welcoming feel. Often when I can't come in, I call my mum on the phone and the staff are always very happy to help her speak to me that way.

mum's medicine/appointments.

There daily, fun activities and always at least one member of staff in the lounge area at any one time.

I have watched all the staff on duty and the level of care and kindness is beyond what I could have ever expected.

If you could choose anywhere - choose Millcroft. Family feeling with consistent, friendly and professional staff. Everyone is so welcoming and the added bonus of varied activities. Mum is wholly settled and tells me every time I visit how much she enjoys the food!

My father who suffers with dementia stayed at York House for a 4 week respite. During his stay he was entertained, stimulated, enjoyed his meals & was treated with courtesy & kindness. The staff were truly lovely. Although the home is undergoing some renovation work, his room was clean & tidy, as were all the communal areas. I couldn't fault the love & care he received. Many thanks to you all. xxx

My mum is also pleased that Millcroft take such good care of GMa - thank you!!

Staff interactions I have seen are positive and when he has struggled or become angry/confused their time and understanding is clear and appreciated.

My husband was admitted here for emergency respite care after I was unexpectedly in hospital. He has dementia. I was extremely pleased with his care, lovely room with en-suite, nice conservatory dining room, outside decking with lovely garden, lots of entertainment, outings etc. He enjoyed the food and we were always offered a cuppa at visits. Staff friendly and attentive.

Thank you all staff!