






York Lodge is a residential care home for older people. It is situated in the town of Crowborough, close to shops, local hospital and bus services.
They aim to provide each resident with a caring and secure environment and the means to live life to the full extent, with privacy, independence and dignity.
York Lodge offers a range of single and double en-suite rooms, all of which have been tastefully decorated providing...
Care Provided by York Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
All fees excluding in- house Hairdressing and Chiropody, toiletries and other personal items required.
The price(s) shown are provided by the care home. Contact York Lodge for full pricing details and T&Cs.
Contact York Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Millcroft & York Lodge Care Homes Ltd
- Private Owned
Person in charge
- Lindsay Filshie (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
Room Information
- Single Rooms (22)
- Single Rooms with ensuite Wet Room (4)
York Lodge Reviews (27)
York Lodge has a Review Score of 9.7 (9.687) out of 10, based on 16 reviews in the last 2 years.
Over all time York Lodge has 27 reviews.
My mother had gone into York Lodge in December 2025 as emergency respite. She has vascular dementia and my father could no longer cope looking after her. Lindsay and Alex have been absolutely amazing. They have welcomed her, along with all the fabulous staff and made her feel at home and safe. She was lost without my father and has declined but they have helped her come through and settle. This care home feels like family and home from home, which is what we as a family wanted for mum. They are loving and nurturing, not only for mum but for the other residents too. We can drive away knowing mum is in safe hands.
Extremely caring and friendly staff. Tasty food. Attentive care.
Our dad has been at York Lodge for nearly a year. He has settled in really well and now sees it as his home & that is thanks to the wonderful staff who are so friendly, caring and cheerful. They have supported us in the transition of moving dad into care & are happy to talk to us at any time. His bedroom is a good size & homely and they have a lovely garden. They have regular activities & minibus trips out - we are very grateful for everything they do to make living there such a positive & enriching experience. They are very patient & understanding with dad & the challenges that dementia brings. They are in regular contact with the doctor so any concerns are quickly addressed & have a visiting hairdresser. We would definitely recommend York Lodge - it is homely, caring, safe & friendly and I feel like he and we have become part of a bigger family. Thank you to all the staff at York Lodge, it means so much to know dad is happy & safe & enjoying his new home at York Lodge xxxx
My mother has been at York Lodge since April this year. She was in an upstairs room (en suite) but the staff recognised that she was unsteady on the stairs and recommended moving her to a ground floor en-suite room. York Lodge has a lovely, homely and welcoming feel. Often when I can't come in, I call my mum on the phone and the staff are always very happy to help her speak to me that way.
The home is very well run and well staffed. Management are very easy to talk to and their door is always open. Communication is excellent. My mum has had a few minor falls and they immediately call me; also, for more day to day issues, such as to ask me to buy her additional nightwear, etc. Management has also been very engaging and supportive aboutmum's medicine/appointments.
There daily, fun activities and always at least one member of staff in the lounge area at any one time.
I have watched all the staff on duty and the level of care and kindness is beyond what I could have ever expected.
Thank you! I will pass your lovely comments on to the team
My father who suffers with dementia stayed at York House for a 4 week respite. During his stay he was entertained, stimulated, enjoyed his meals & was treated with courtesy & kindness. The staff were truly lovely. Although the home is undergoing some renovation work, his room was clean & tidy, as were all the communal areas. I couldn't fault the love & care he received. Many thanks to you all. xxx
I feel that I receive good communication from the staff and the management team keep me included in all changes, updates or decisions regarding my father.
I feel My father is well cared for, he is always clean, appropriately dressed and groomed.
Staff interactions I have seen are positive and when he has struggled or become angry/confused their time and understanding is clear and appreciated.
My husband was admitted here for emergency respite care after I was unexpectedly in hospital. He has dementia. I was extremely pleased with his care, lovely room with en-suite, nice conservatory dining room, outside decking with lovely garden, lots of entertainment, outings etc. He enjoyed the food and we were always offered a cuppa at visits. Staff friendly and attentive.
The staff are caring and are always there if I have any concerns.
They are friendly and chatty towards my husband and make him feel safe and cared for.
Although he doesn't participate in the use of the lounge area, or any other options to keep him involved in the day to day life at York Lodge, the options are there.
Thank you all staff!
Our mother has been a resident now for nearly a year and whilst it was a very hard decision to move Mum from her home into care we knew that for her safety and our peace of mind it was the right thing to do. The manager and her team are always friendly and more than happy to talk to us at any time if we have any concerns. In the early days when it was difficult for us to accept Mum's decline they were so reassuring to us and helped Mum to settle into her 'new home' and for us to adjust to this new way of life for Mum. Mum is very happy and has made lots of new friends even to the point that she prefers to chat to them when we visit her. In a lovely way Mum has a new family and a new home at York Lodge. We as a family cannot praise the team at York Lodge highly enough for their dedicated care to our mum and for the fun and array of entertainment including Summer and Christmas parties which we as a family are invited to take part in. Sincere thanks to all the team at York Lodge.
My father was only at York Lodge for 12 days before he passed, but the compassion and kindness showed by the staff was incredible.
My Nan has been a resident here for over a year now and she is very happy and content here. She has a very large room on the top floor overlooking the very pretty rear garden. The manager is always friendly and willing to answer any questions we have to ask and is always very approachable at any time. The staff are very friendly and ask us if we would like a tea or coffee when we arrive as nothing is ever any hassle. Never had any problems. We as a family are very happy and content with how my nan is being cared for here at York Lodge.
My Dad has been a resident since early 2022 and has been incredibly well looked after from the start. The staff are all very friendly, accommodating and clearly know the different needs of each resident and their families in detail. They have been proactive in arranging everything Dad needs without even having to be asked like; COVID vaccine injections and boosters, eye tests, medication changes with the GP, haircuts, chiropody etc. etc. From the beginning, it was clear they all have a great deal of specialism in dealing with dementia patients, which for me makes it much easier as someone who for the first time is dealing with a relative diagnosed with dementia.
My father is not the easiest of people to care for but I have utmost faith in the staff and management of York Lodge to ensure that his health and wellbeing are being taken care of to a very high standard. There is always a friendly welcome and a family atmosphere. I have not been able to visit for a while because of my ill health but I know if there are any problems I will be informed immediately... giving me peace of mind. Thank you York Lodge!
We moved my father to York Lodge in the summer of 2024 and it was the best decision we made. The staff are all so lovely and the home has such a wonderful family feel. Dad took a few weeks to settle but everyone was so patient and understanding and kept me up to date regularly. Dad's move all happened very quickly and I was apprehensive but we couldn't be happier with York Lodge.
Do not have to pre-book visits, welcome any time at he home, always greeted with a friendly smile. The staff are very helpful and caring. My mother has been so well looked after. She was 97 in April and has been living at York Lodge Crowborough for two years. A great relief knowing she is being well cared for.
They have accommodated him in a downstairs room due to his lack of mobility - he is a vegetarian and has been catered for.
His overall care has been good, and we are generally happy.
The family are made very welcome to visit.
My mother went into care at York Lodge, Crowborough last December 2023. Happily, Mum settled very well. She has a beautiful room upstairs and is looked after very well. I do feel there could be more interaction with Mum in the day room downstairs - as this is so important to her.
Lovely welcoming staff. Very clean. Caring staff. Happy patients.
The staff are very friendly and helpful.
Leaving a loved one in the care of other people is never an easy choice. Our family are so pleased with the "home from home" feel at York Lodge and the care he is given there. Dad also is happy to be in their care, and he always seems calm and comfortable in York Lodge.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for York Lodge.
There are no upcoming events for York Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for York Lodge.
Accreditations
There are no accreditations posted yet for York Lodge.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about York Lodge
What types of Care is York Lodge registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does York Lodge have?
There are 22 Single Rooms.
What are the Facilities & Services at York Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is York Lodge to the centre of Crowborough?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
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