York Lodge

Myrtle Road, Crowborough TN6 1EY
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9.7 19 Reviews
  • York Lodge, Crowborough
York Lodge is a residential care home for older people. It is situated in the town of Crowborough, close to shops, local hospital and bus services.

They aim to provide each resident with a caring and secure environment and the means to live life to the full extent, with privacy, independence and dignity.

York Lodge offers a range of single and double en-suite rooms, all of which have been tastefully decorated providing that homely atmosphere. A lift enables ease of access to the rooms on the first and second floors.

All health, fire and safety standards comply with all statutory regulations. Relatives and residents are welcome to view prior to admission and family involvement encouraged in planning their care.

The home provides trained and caring staff throughout the 24-hours, ensuring the highest standards of residential care.

The peace and privacy of residents are respected but residents are encouraged to take part in numerous activities including: indoor games, regular outings to places of interest, entertainment by visiting artists, indoor and garden parties, gardening, radio and television.

Other facilities include, visiting pharmacist, dentist, optician, chiropodist, hairdressers, clergy and doctors of residents'.

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Care Provided by York Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lindsay Filshie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for York Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,323 – £1,323
    • Self-Funded Residential Dementia Care £1,323 – £1,323
    • RESPITE Self-Funded Residential Care £1,323 – £1,323
    • RESPITE Self-Funded Residential Dementia Care £800 – £900

  • All fees excluding in- house Hairdressing and Chiropody, toiletries and other personal items required.
  • (these prices are only a guideline, please contact York Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

York Lodge Reviews (19)

9.7

York Lodge has a Review Score of 9.7 (9.672) out of 10, based on 10 reviews in the last 2 years. Over all time York Lodge has 19 reviews.

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Review from Caroline R (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident now for nearly a year and whilst it was a very hard decision to move Mum from her home into care we knew that for her safety and our peace of mind it was the right thing to do. The manager and her team are always friendly and more than happy to talk to us at any time if
we have any concerns. In the early days when it was difficult for us to accept Mum's decline they were so reassuring to us and helped Mum to settle into her 'new home' and for us to adjust to this new way of life for Mum. Mum is very happy and has made lots of new friends even to the point that she prefers to chat to them when we visit her. In a lovely way Mum has a new family and a new home at York Lodge. We as a family cannot praise the team at York Lodge highly enough for their dedicated care to our mum and for the fun and array of entertainment including Summer and Christmas parties which we as a family are invited to take part in. Sincere thanks to all the team at York Lodge.

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Review from J D (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was only at York Lodge for 12 days before he passed, but the compassion and kindness showed by the staff was incredible.

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Review from Sarah M (Granddaughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been a resident here for over a year now and she is very happy and content here. She has a very large room on the top floor overlooking the very pretty rear garden. The manager is always friendly and willing to answer any questions we have to ask and is always very approachable at any time.
The staff are very friendly and ask us if we would like a tea or coffee when we arrive as nothing is ever any hassle. Never had any problems. We as a family are very happy and content with how my nan is being cared for here at York Lodge.

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Review from A R (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident since early 2022 and has been incredibly well looked after from the start. The staff are all very friendly, accommodating and clearly know the different needs of each resident and their families in detail. They have been proactive in arranging everything Dad needs without
even having to be asked like; COVID vaccine injections and boosters, eye tests, medication changes with the GP, haircuts, chiropody etc. etc. From the beginning, it was clear they all have a great deal of specialism in dealing with dementia patients, which for me makes it much easier as someone who for the first time is dealing with a relative diagnosed with dementia.

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Review from Helen P (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is not the easiest of people to care for but I have utmost faith in the staff and management of York Lodge to ensure that his health and wellbeing are being taken care of to a very high standard. There is always a friendly welcome and a family atmosphere. I have not been able to visit for
a while because of my ill health but I know if there are any problems I will be informed immediately... giving me peace of mind. Thank you York Lodge!

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Review from Emily W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father to York Lodge in the summer of 2024 and it was the best decision we made. The staff are all so lovely and the home has such a wonderful family feel. Dad took a few weeks to settle but everyone was so patient and understanding and kept me up to date regularly. Dad's move all happened
very quickly and I was apprehensive but we couldn't be happier with York Lodge.

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Review from Pamela N (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Do not have to pre-book visits, welcome any time at he home, always greeted with a friendly smile. The staff are very helpful and caring. My mother has been so well looked after. She was 97 in April and has been living at York Lodge Crowborough for two years. A great relief knowing she is being well
cared for.

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Review from Ian W (Son of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 94-year-old father has been a resident in this care home since 2022. He had dementia.
They have accommodated him in a downstairs room due to his lack of mobility - he is a vegetarian and has been catered for.
His overall care has been good, and we are generally happy.
The family are made very
welcome to visit.

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Review from Lorna L (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into care at York Lodge, Crowborough last December 2023. Happily, Mum settled very well. She has a beautiful room upstairs and is looked after very well. I do feel there could be more interaction with Mum in the day room downstairs - as this is so important to her.

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Review from Lynda J (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming staff. Very clean. Caring staff. Happy patients.

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Review from J F (Friend of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful.

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Review from Sandra M (Daughter of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leaving a loved one in the care of other people is never an easy choice. Our family are so pleased with the "home from home" feel at York Lodge and the care he is given there. Dad also is happy to be in their care, and he always seems calm and comfortable in York Lodge.

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Review from W B (Partner of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in this home for more than two years. Before the pandemic, one was allowed to visit as often as one wished, and the residents were transported by the home's minibus on a regular basis. Naturally, lockdown changed this, but one was allowed visits outside behind plastic screens or
directly (after LFT testing) depending on Covid conditions. I have nothing but praise for how my partner has been treated by a dedicated team under the supervision of a very competent manager.

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Review from Caroline S (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at York Lodge for a couple of years. During this time he was cared for by all the staff with great love and respect. I was always told of any changes in his care or condition and as a family, we always felt supported. Sadly my father died in June. He was lovingly cared for and
we are truly grateful to all at York Lodge.

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Review from Sally (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old father has lived at York Lodge for two years. From the moment I first visited I knew I had made the right choice. The staff are professional, hard-working and above all clearly care for the residents. I am kept informed of what's going on and have always been made welcome. What matters
most is my father is happy. During the Covid situation, the staff have coped well ensuring the residents remain protected. I feel reassured that he is being well looked after.

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Review from Marie S (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at York Lodge for over four years. It truly is a “Home from Home”. The dedicated staff and Management team are exceptional, they are friendly, approachable and loving. Hugs and kisses are abundant. They really do care about all aspects of mum's well being and from what I have
seen, is applicable to all residents. My mum's behaviour has been challenging at times, this has been met with kindness, understanding and resolution. I have huge respect and appreciation for all of the amazing staff, even more so during the current pandemic. A lovely place to live.

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Review from Julia C (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at York Lodge for a while now and all I can say is thank you for keeping her safe especially at the moment. More activities would be great to keep her stimulated; she loves singing. Thank you once again!

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Review from K S (Son of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good. Very happy.

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Review from Margaret W (Friend of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A residential home of about 20 residents, the staff show patience and concern to all residents.
Various group and individual activities are held to encompass the abilities of members.
Using a minibus those that are able go on short outings and afternoon tea out.
I am not around at mealtimes but the
menu displayed is varied.
Residents always look clean and tidy.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for York Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for York Lodge is calculated as follows: ( (86 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 119 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for York Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about York Lodge

What types of Care is York Lodge registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does York Lodge provide?

Own GP if required is an additional type of care provided.

How many Rooms does York Lodge have?

There are 22 Single Rooms.

What are the Facilities & Services at York Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is York Lodge to the centre of Crowborough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.