York Lodge

Myrtle Road, Crowborough TN6 1EY
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9.8 25 Reviews
  • York Lodge, Crowborough
York Lodge is a residential care home for older people. It is situated in the town of Crowborough, close to shops, local hospital and bus services.

They aim to provide each resident with a caring and secure environment and the means to live life to the full extent, with privacy, independence and dignity.

York Lodge offers a range of single and double en-suite rooms, all of which have been tastefully decorated providing that homely atmosphere. A lift enables ease of access to the rooms on the first and second floors.

All health, fire and safety standards comply with all statutory regulations. Relatives and residents are welcome to view prior to admission and family involvement encouraged in planning their care.

The home provides trained and caring staff throughout the 24-hours, ensuring the highest standards of residential care.

The peace and privacy of residents are respected but residents are encouraged to take part in numerous activities including: indoor games, regular outings to places of interest, entertainment by visiting artists, indoor and garden parties, gardening, radio and television.

Other facilities include, visiting pharmacist, dentist, optician, chiropodist, hairdressers, clergy and doctors of residents'.
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Care Provided by York Lodge

Type of Service

    Residential Home
  • For a maximum of 22 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1323 – £1323
  • Self-Funded Residential Dementia Care: £1323 – £1323
  • RESPITE Self-Funded Residential Care: £1323 – £1323
  • RESPITE Self-Funded Residential Dementia Care: £800 – £900

All fees excluding in- house Hairdressing and Chiropody, toiletries and other personal items required.

These prices are only a guideline, please contact York Lodge to find out the exact price for your requirements.

Contact York Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact York Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Lindsay Filshie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (0)

York Lodge Reviews (25)

9.8

York Lodge has a Review Score of 9.8 (9.750) out of 10, based on 16 reviews in the last 2 years.
Over all time York Lodge has 25 reviews.

Overall Experience
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Review from Julie P (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has been at York Lodge for nearly a year. He has settled in really well and now sees it as his home & that is thanks to the wonderful staff who are so friendly, caring and cheerful. They have supported us in the transition of moving dad into care & are happy to talk to us at any time. His bedroom
is a good size & homely and they have a lovely garden. They have regular activities & minibus trips out - we are very grateful for everything they do to make living there such a positive & enriching experience. They are very patient & understanding with dad & the challenges that dementia brings. They are in regular contact with the doctor so any concerns are quickly addressed & have a visiting hairdresser. We would definitely recommend York Lodge - it is homely, caring, safe & friendly and I feel like he and we have become part of a bigger family. Thank you to all the staff at York Lodge, it means so much to know dad is happy & safe & enjoying his new home at York Lodge xxxx
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Review from Rosie B (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at York Lodge since April this year. She was in an upstairs room (en suite) but the staff recognised that she was unsteady on the stairs and recommended moving her to a ground floor en-suite room. York Lodge has a lovely, homely and welcoming feel. Often when I can't come in, I call
my mum on the phone and the staff are always very happy to help her speak to me that way.


The home is very well run and well staffed. Management are very easy to talk to and their door is always open. Communication is excellent. My mum has had a few minor falls and they immediately call me; also, for more day to day issues, such as to ask me to buy her additional nightwear, etc. Management has also been very engaging and supportive about
mum's medicine/appointments.


There daily, fun activities and always at least one member of staff in the lounge area at any one time.


I have watched all the staff on duty and the level of care and kindness is beyond what I could have ever expected.

Reply from lindsay filshie, Manager at York Lodge
Thank you! I will pass your lovely comments on to the team
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Review from H K (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father who suffers with dementia stayed at York House for a 4 week respite. During his stay he was entertained, stimulated, enjoyed his meals & was treated with courtesy & kindness. The staff were truly lovely. Although the home is undergoing some renovation work, his room was clean & tidy, as were
all the communal areas. I couldn't fault the love & care he received. Many thanks to you all. xxx
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Review from J R (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Yoak Lodge has been positive from the start! When I looked around on behalf of my father, I felt welcomed and was given all useful information and advice, I was given a choice of rooms and chose one overlooking the garden as my father really enjoyed his garden at home, especially watching
the birds.
I feel that I receive good communication from the staff and the management team keep me included in all changes, updates or decisions regarding my father.
I feel My father is well cared for, he is always clean, appropriately dressed and groomed.
Staff interactions I have seen are positive and when he has struggled or become angry/confused their time and understanding is clear and appreciated.
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Review from P B (Wife of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted here for emergency respite care after I was unexpectedly in hospital. He has dementia. I was extremely pleased with his care, lovely room with en-suite, nice conservatory dining room, outside decking with lovely garden, lots of entertainment, outings etc. He enjoyed the food
and we were always offered a cuppa at visits. Staff friendly and attentive.
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Review from Anne S (Wife of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
York Lodge has given me confidence to leave my husband in their care.
The staff are caring and are always there if I have any concerns.
They are friendly and chatty towards my husband and make him feel safe and cared for.
Although he doesn't participate in the use of the lounge area, or any other
options to keep him involved in the day to day life at York Lodge, the options are there.
Thank you all staff!
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Review from Caroline R (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident now for nearly a year and whilst it was a very hard decision to move Mum from her home into care we knew that for her safety and our peace of mind it was the right thing to do. The manager and her team are always friendly and more than happy to talk to us at any time if
we have any concerns. In the early days when it was difficult for us to accept Mum's decline they were so reassuring to us and helped Mum to settle into her 'new home' and for us to adjust to this new way of life for Mum. Mum is very happy and has made lots of new friends even to the point that she prefers to chat to them when we visit her. In a lovely way Mum has a new family and a new home at York Lodge. We as a family cannot praise the team at York Lodge highly enough for their dedicated care to our mum and for the fun and array of entertainment including Summer and Christmas parties which we as a family are invited to take part in. Sincere thanks to all the team at York Lodge.
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Review from J D (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was only at York Lodge for 12 days before he passed, but the compassion and kindness showed by the staff was incredible.
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Review from Sarah M (Granddaughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been a resident here for over a year now and she is very happy and content here. She has a very large room on the top floor overlooking the very pretty rear garden. The manager is always friendly and willing to answer any questions we have to ask and is always very approachable at any time.
The staff are very friendly and ask us if we would like a tea or coffee when we arrive as nothing is ever any hassle. Never had any problems. We as a family are very happy and content with how my nan is being cared for here at York Lodge.
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Review from A R (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident since early 2022 and has been incredibly well looked after from the start. The staff are all very friendly, accommodating and clearly know the different needs of each resident and their families in detail. They have been proactive in arranging everything Dad needs without
even having to be asked like; COVID vaccine injections and boosters, eye tests, medication changes with the GP, haircuts, chiropody etc. etc. From the beginning, it was clear they all have a great deal of specialism in dealing with dementia patients, which for me makes it much easier as someone who for the first time is dealing with a relative diagnosed with dementia.
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Review from Helen P (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is not the easiest of people to care for but I have utmost faith in the staff and management of York Lodge to ensure that his health and wellbeing are being taken care of to a very high standard. There is always a friendly welcome and a family atmosphere. I have not been able to visit for
a while because of my ill health but I know if there are any problems I will be informed immediately... giving me peace of mind. Thank you York Lodge!
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Review from Emily W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my father to York Lodge in the summer of 2024 and it was the best decision we made. The staff are all so lovely and the home has such a wonderful family feel. Dad took a few weeks to settle but everyone was so patient and understanding and kept me up to date regularly. Dad's move all happened
very quickly and I was apprehensive but we couldn't be happier with York Lodge.
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Review from Pamela N (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Do not have to pre-book visits, welcome any time at he home, always greeted with a friendly smile. The staff are very helpful and caring. My mother has been so well looked after. She was 97 in April and has been living at York Lodge Crowborough for two years. A great relief knowing she is being well
cared for.
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Review from Ian W (Son of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 94-year-old father has been a resident in this care home since 2022. He had dementia.
They have accommodated him in a downstairs room due to his lack of mobility - he is a vegetarian and has been catered for.
His overall care has been good, and we are generally happy.
The family are made very
welcome to visit.
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Review from Lorna L (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went into care at York Lodge, Crowborough last December 2023. Happily, Mum settled very well. She has a beautiful room upstairs and is looked after very well. I do feel there could be more interaction with Mum in the day room downstairs - as this is so important to her.
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Review from Lynda J (Daughter of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely welcoming staff. Very clean. Caring staff. Happy patients.
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Review from J F (Friend of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful.
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Review from Sandra M (Daughter of Resident) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Leaving a loved one in the care of other people is never an easy choice. Our family are so pleased with the "home from home" feel at York Lodge and the care he is given there. Dad also is happy to be in their care, and he always seems calm and comfortable in York Lodge.
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Review from W B (Partner of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been in this home for more than two years. Before the pandemic, one was allowed to visit as often as one wished, and the residents were transported by the home's minibus on a regular basis. Naturally, lockdown changed this, but one was allowed visits outside behind plastic screens or
directly (after LFT testing) depending on Covid conditions. I have nothing but praise for how my partner has been treated by a dedicated team under the supervision of a very competent manager.
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Review from Caroline S (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at York Lodge for a couple of years. During this time he was cared for by all the staff with great love and respect. I was always told of any changes in his care or condition and as a family, we always felt supported. Sadly my father died in June. He was lovingly cared for and
we are truly grateful to all at York Lodge.
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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for York Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for York Lodge is calculated as follows: ( (147 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 188 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for York Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about York Lodge

What types of Care is York Lodge registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does York Lodge have?

There are 22 Single Rooms.

What are the Facilities & Services at York Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is York Lodge to the centre of Crowborough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact York Lodge to verify any information. View our terms and conditions. York Lodge has an Enhanced Service - more info.