York Lodge

Myrtle Road, Crowborough TN6 1EY
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9.7 23 Reviews
  • York Lodge, Crowborough
York Lodge is a residential care home for older people. It is situated in the town of Crowborough, close to shops, local hospital and bus services.

They aim to provide each resident with a caring and secure environment and the means to live life to the full extent, with privacy, independence and dignity.

York Lodge offers a range of single and double en-suite rooms, all of which have been tastefully decorated providing that homely atmosphere. A lift enables ease of access to the rooms on the first and second floors.

All health, fire and safety standards comply with all statutory regulations. Relatives and residents are welcome to view prior to admission and family involvement encouraged in planning their care.

The home provides trained and caring staff throughout the 24-hours, ensuring the highest standards of residential care.

The peace and privacy of residents are respected but residents are encouraged to take part in numerous activities including: indoor games, regular outings to places of interest, entertainment by visiting artists, indoor and garden parties, gardening, radio and television.

Other facilities include, visiting pharmacist, dentist, optician, chiropodist, hairdressers, clergy and doctors of residents'.
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Care Provided by York Lodge

Type of Service

    Residential Home
  • For a maximum of 22 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1323 – £1323
  • Self-Funded Residential Dementia Care: £1323 – £1323
  • RESPITE Self-Funded Residential Care: £1323 – £1323
  • RESPITE Self-Funded Residential Dementia Care: £800 – £900

All fees excluding in- house Hairdressing and Chiropody, toiletries and other personal items required.

These prices are only a guideline, please contact York Lodge to find out the exact price for your requirements.

Contact York Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact York Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Lindsay Filshie (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (0)

York Lodge Reviews (23)

9.7

York Lodge has a Review Score of 9.7 (9.713) out of 10, based on 14 reviews in the last 2 years.
Over all time York Lodge has 23 reviews.

Overall Experience
  • 16
  • 6
  • 1
  • 0
  • 0
Date Published
  • 23
  • 4
  • 10
  • 14
  • 9
Reviewer Connection to York Lodge
  • 14
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 23, showing 21-23
Review from Julia C (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at York Lodge for a while now and all I can say is thank you for keeping her safe especially at the moment. More activities would be great to keep her stimulated; she loves singing. Thank you once again!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Son of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good. Very happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret W (Friend of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A residential home of about 20 residents, the staff show patience and concern to all residents.
Various group and individual activities are held to encompass the abilities of members.
Using a minibus those that are able go on short outings and afternoon tea out.
I am not around at mealtimes but the
menu displayed is varied.
Residents always look clean and tidy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for York Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for York Lodge is calculated as follows: ( (123 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 164 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for York Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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