





Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people.
The home specialises in providing person-centred care to older people in a friendly environment with plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe...
Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people.
The home specialises in providing person-centred care to older people in a friendly environment with plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe environment for residents to live in.
Millcroft ensures residents have great meals which they all enjoy and offer variety of choices. Regular outings are arranged for residents to participate in, as well as a variety of daily activities which are suitable for all levels of ability, like knitting, reading and chair-based exercise.
The home is committed to improving access to and experience of healthcare for LGTBQ people across Sussex. They respect your confidentiality, strive to use inclusive language in all communication, provide information and signpost to further resources whenever possible, and will not discriminate against any residents based on their gender orientation or sexuality.
Millcroft believe in exceptional care is as much about joy and connection as it is about support. Set within beautiful, peaceful gardens, the home offers a friendly and happy atmosphere where every resident feels valued. The unique, hands-on management style ensures personalised attention, while the dedicated team provides professional, compassionate care in a place that truly feels like home.
Care Provided by Millcroft Carehome
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Millcroft Carehome to confirm what's included and get a personalised quote:
The following fees are only guidelines, please call the home for further details. Care fees differ depending on care needs and room size
The price(s) shown are provided by the care home. Contact Millcroft Carehome for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Millcroft & York Lodge Care Homes Ltd
- Private Owned
Person in charge
- Cynthia Viloria (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (16)
Visiting
- Millcroft has an open friendly visiting policy. Special occasions such as birthdays are catered for and outside stimuli encouraged. All are welcome to come, please do not hesitate to get in touch for discussion and arrange a viewing if required.
Parking
- Wide parking spaces available.
Millcroft Carehome Reviews (52)
Millcroft Carehome has a Review Score of 9.8 (9.835) out of 10, based on 17 reviews in the last 2 years.
Over all time Millcroft Carehome has 52 reviews.
I can only offer the highest praise for every aspect of my life here.
I have nothing to criticise what so ever.
I can only offer the highest praise for every aspect of my life here.
I have nothing to criticise what so ever.
Mum is very happy and settled after just over a year at Millcroft. The staff are so helpful and caring and there are loads of activities including trips on the minibus which Mum loves. Thanks so much to the team for looking after her so well!
Mum is very happy and settled after just over a year at Millcroft. The staff are so helpful and caring and there are loads of activities including trips on the minibus which Mum loves. Thanks so much to the team for looking after her so well!
You could not choose a better home if you tried, this home goes above and beyond. My untie absolutely love's her home, she gets looked after so well. She always looks lovely & clean, her room is always clean and tidy. I always chat to the other residents, and they speak very highly of the home. The...
You could not choose a better home if you tried, this home goes above and beyond. My untie absolutely love's her home, she gets looked after so well. She always looks lovely & clean, her room is always clean and tidy. I always chat to the other residents, and they speak very highly of the home. The management are so nice , and the care team you see are brilliant. The home is always clean and fresh whenever I visit, and are always happy to answer any questions you might have. They have events through out the year, and go for trips out the week.
With thanks from all the team at Millcroft.
Very professional, amazing home very caring and best home for my aunty. Lovely staff and treat everyone like family. Nothing is ever to mjch trouble. Clean home, lots of activities and minibus outings
Very professional, amazing home very caring and best home for my aunty. Lovely staff and treat everyone like family. Nothing is ever to mjch trouble. Clean home, lots of activities and minibus outings
Thank you so much for your lovely feedback. It genuinely means a lot to us and were truly grateful you took the time to share your experience. Were passionate about what we do and always strive to give our very best. Your kind words really do mean so much to us.
I can't speak highly enough of the care, support and compassion of the staff at Millcroft Carehome. My mother is now happier and more settled than she has ever been since the passing of my father. Thank you for everything you do on a daily basis.
I can't speak highly enough of the care, support and compassion of the staff at Millcroft Carehome. My mother is now happier and more settled than she has ever been since the passing of my father. Thank you for everything you do on a daily basis.
Thank you for taking time to do a review, we appreciate the kind words- From Millcroft team
The place is good. We go out on a minibus everyone enjoyed. I like my room. The food is lovely.
The place is good. We go out on a minibus everyone enjoyed. I like my room. The food is lovely.
I have worked at Millcroft for over 7 years. All residents seem happy and well cared for. All individual needs are provided. I can't comment on value for money because I know the costs.
I have worked at Millcroft for over 7 years. All residents seem happy and well cared for. All individual needs are provided. I can't comment on value for money because I know the costs.
My mum has had the best of care at Millcroft. The staff continue to go the extra mile to ensure she is comfortable and has her dignity. I am kept informed of any changes in my mums care.
My mum has had the best of care at Millcroft. The staff continue to go the extra mile to ensure she is comfortable and has her dignity. I am kept informed of any changes in my mums care.
If you could choose anywhere - choose Millcroft. Family feeling with consistent, friendly and professional staff. Everyone is so welcoming and the added bonus of varied activities. Mum is wholly settled and tells me every time I visit how much she enjoys the food!
If you could choose anywhere - choose Millcroft. Family feeling with consistent, friendly and professional staff. Everyone is so welcoming and the added bonus of varied activities. Mum is wholly settled and tells me every time I visit how much she enjoys the food!
Thank you for the lovely feedback, we will continue to provide high standard of care.
Grandma is very happy - I always find the staff warm & welcoming- Millcroft has lots of activities that she enjoys with the added bonus of trips in the minibus - all the other residents seem happy and chatty & the food looks good too - GMa always says how she enjoys it especially as she doesn't...
Grandma struggled at home with isolation and now has an extended 'family' with all the staff and other residents
My mum is also pleased that Millcroft take such good care of GMa - thank you!!
Thank you for the lovely feedback I will pass this on to the team, its highly appreciated
The great kindness and care shown to my mother has surpassed my expectations. Mum’s sadly unexpected, rapid decline has not diminished, only increased the care and support both she and I have received at a very difficult and emotional time. The wonderful “family atmosphere “ has contributed to all...
The great kindness and care shown to my mother has surpassed my expectations. Mum’s sadly unexpected, rapid decline has not diminished, only increased the care and support both she and I have received at a very difficult and emotional time. The wonderful “family atmosphere “ has contributed to all aspects of mum’s care, and I couldn’t wish for more. Thank you all.
I was invited to a barbecue at Millcroft by three residents who I visit regularly. It was a brilliant afternoon in every way, a magician entertaining, attentive staff and happy residents. The food which was prepared was fabulous something for everyone and plenty of variety. Nothing was too much...
I have visited Millcroft a number pf occasions over the past year and it is one of the loveliest and friendliest homes I have been to.
Well done everyone.
Thank you for the lovely words- I will pass this to the team
From the first day mum moved into Millcroft Care Home she has been fully supported with kindness and care. This has also extended to the wider family. There is a welcoming family atmosphere which is a credit to all the staff working there. I have no hesitation in recommending this care home.
From the first day mum moved into Millcroft Care Home she has been fully supported with kindness and care. This has also extended to the wider family. There is a welcoming family atmosphere which is a credit to all the staff working there. I have no hesitation in recommending this care home.
Millcroft team appreciates your feedback. Thank you
I can't say enough about the caring staff at Millcroft and, in particular, the care home manager. The support provided during the difficult time of my Dad's passing was Phenomenal. The care home is very well run, it has the feeling of a home where everyone is welcomed + lo loved. All the residents...
I can't say enough about the caring staff at Millcroft and, in particular, the care home manager. The support provided during the difficult time of my Dad's passing was Phenomenal. The care home is very well run, it has the feeling of a home where everyone is welcomed + lo loved. All the residents are happy and well-cared for. I thank all the staff from the bottom of my heart, from the manager to the caregivers to the cleaners & tea/coffee deliverers
The minute the door was opened I felt at home. The staff for to keep me extremely quick and detected me like family. Individual residents appear to be studied and treated according to their particular circumstances.
The minute the door was opened I felt at home. The staff for to keep me extremely quick and detected me like family. Individual residents appear to be studied and treated according to their particular circumstances.
On arrival, there is always a welcoming smile and greeting from the staff. I am always informed as to where my friend can be found. There is always a cup of tea and biscuits on offer. If I am visiting at meal times there is always an offer to join my friend at the table and have been offered soup...
On arrival, there is always a welcoming smile and greeting from the staff. I am always informed as to where my friend can be found. There is always a cup of tea and biscuits on offer. If I am visiting at meal times there is always an offer to join my friend at the table and have been offered soup and sandwiches, which is very much appreciated. I have offered to pay for them but it has been declined. My friend and other residents always appear clean, dressed nicely and happy. The home is always clean with no apparent odours and there is always someone around if you need help or advice.
Millcroft is a safe and secure environment with a warm and friendly atmosphere. My sister receives all the care she needs and seems very happy here.
Millcroft is a safe and secure environment with a warm and friendly atmosphere. My sister receives all the care she needs and seems very happy here.
Happy place to be.
Happy place to be.
My mother has been a resident at Millcroft Care Home for a number of years and the staff are always helpful in providing the care and support she needs. I would highly recommend this place for any family looking to move their loved ones into a care home.
My mother has been a resident at Millcroft Care Home for a number of years and the staff are always helpful in providing the care and support she needs. I would highly recommend this place for any family looking to move their loved ones into a care home.
Hi, thank you for the words, I will pass this on to the team.
My husband has lived at Mill Croft for several years, during which time his needs have changed significantly, however, the staff have been fantastic and have gone out of their way to care for him at all times. The staff always appear cheerful, caring, helpful and treat him with dignity and respect....
My husband has lived at Mill Croft for several years, during which time his needs have changed significantly, however, the staff have been fantastic and have gone out of their way to care for him at all times. The staff always appear cheerful, caring, helpful and treat him with dignity and respect. He receives regular visits and treatment from the chiropodist - arranged by Millcroft and health care as necessary. The staff keep me informed of any changes and contact me if they have any concerns. They are always very welcoming to me when I visit and always appear cheerful and friendly. The home always feels homely, appears spotlessly clean, is decorated tastefully and always smells clean and fresh. The garden is lovely and has a lovely view over a tree-covered hillside, which is very relaxing and therapeutic.
Thank you so much for the kind words. From all of us here at Millcroft.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Millcroft Carehome.
There are no upcoming events for Millcroft Carehome.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Millcroft Carehome.
Accreditations
There are no accreditations posted yet for Millcroft Carehome.
Meet the Team (2)

Care is my passion, I am working in care industry for more than 15 years now and work my way up to become a registered manager. I promote a calm and unique culture which resembles the home as ONE big family.

I treat the residents as my own. I am working in the care industry for more than 10 years now. I work well with everyone and I am proud to say that our team are very caring and committed to our residents.
Frequently Asked Questions about Millcroft Carehome
How much does Millcroft Carehome cost?
The care home lists weekly fees per person between £1,200 and £1,350 for residential care and between £1,300 and £1,450 for residential dementia care. Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Millcroft Carehome registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Millcroft Carehome have?
There are 24 Single Rooms.
What are the Facilities & Services at Millcroft Carehome?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Millcroft Carehome to the centre of Heathfield?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millcroft Carehome to verify any information. View our terms and conditions. Millcroft Carehome has an Enhanced Service -what an Enhanced Service includes.