Millcroft Carehome

Vines Cross Road, Horam, Heathfield TN21 0HF
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9.8 47 Reviews
  • Millcroft Carehome, Heathfield
Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people.

The home specialises in providing person-centred care to older people in a friendly environment with plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe environment for residents to live in.

Millcroft ensures residents have great meals which they all enjoy and offer variety of choices. Regular outings are arranged for residents to participate in, as well as a variety of daily activities which are suitable for all levels of ability, like knitting, reading and chair-based exercise.

The home is committed to improving access to and experience of healthcare for LGTBQ people across Sussex. They respect your confidentiality, strive to use inclusive language in all communication, provide information and signpost to further resources whenever possible, and will not discriminate against any residents based on their gender orientation or sexuality.

Millcroft believe in exceptional care is as much about joy and connection as it is about support. Set within beautiful, peaceful gardens, the home offers a friendly and happy atmosphere where every resident feels valued. The unique, hands-on management style ensures personalised attention, while the dedicated team provides professional, compassionate care in a place that truly feels like home.
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Care Provided by Millcroft Carehome

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £980 – £1260
  • RESPITE Self-Funded Residential Care: £800 – £1260

The following fees are only guidelines, please call the home for further details. Care fees differ depending on care needs and room size

These prices are only a guideline, please contact Millcroft Carehome to find out the exact price for your requirements.

Contact Millcroft Carehome to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Millcroft Carehome to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Cynthia Viloria (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Visiting

  • Millcroft has an open friendly visiting policy. Special occasions such as birthdays are catered for and outside stimuli encouraged. All are welcome to come, please do not hesitate to get in touch for discussion and arrange a viewing if required.

Parking

  • Wide parking spaces available.

Millcroft Carehome Reviews (47)

9.8

Millcroft Carehome has a Review Score of 9.8 (9.848) out of 10, based on 18 reviews in the last 2 years.
Over all time Millcroft Carehome has 47 reviews.

Overall Experience
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Review from Michael B (Nephew of Resident) published on 11 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is very happy in Millcroft, enjoys going out in the minibus at least twice a week. She also enjoys the activities, bingo etc. The staff and management are so helpful.
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Review from Margaret E (Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Someone always around to help. Caring. Concerned for wellbeing and health. Sense of humour. Assistance with medical appointments.
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Review from T G (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you could choose anywhere - choose Millcroft. Family feeling with consistent, friendly and professional staff. Everyone is so welcoming and the added bonus of varied activities. Mum is wholly settled and tells me every time I visit how much she enjoys the food!
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the lovely feedback, we will continue to provide high standard of care.
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Review from T C (Granddaughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandma is very happy - I always find the staff warm & welcoming- Millcroft has lots of activities that she enjoys with the added bonus of trips in the minibus - all the other residents seem happy and chatty & the food looks good too - GMa always says how she enjoys it especially as she doesn't need
to cook
Grandma struggled at home with isolation and now has an extended 'family' with all the staff and other residents
My mum is also pleased that Millcroft take such good care of GMa - thank you!!
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the lovely feedback I will pass this on to the team, its highly appreciated
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Review from Jane P (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The great kindness and care shown to my mother has surpassed my expectations. Mum’s sadly unexpected, rapid decline has not diminished, only increased the care and support both she and I have received at a very difficult and emotional time. The wonderful “family atmosphere “ has contributed to all aspects
of mum’s care, and I couldn’t wish for more. Thank you all.
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Review from Jo E (Friend of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was invited to a barbecue at Millcroft by three residents who I visit regularly. It was a brilliant afternoon in every way, a magician entertaining, attentive staff and happy residents. The food which was prepared was fabulous something for everyone and plenty of variety. Nothing was too much trouble
for the staff. It was like one big happy family.
I have visited Millcroft a number pf occasions over the past year and it is one of the loveliest and friendliest homes I have been to.
Well done everyone.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the lovely words- I will pass this to the team
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Review from B B (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day mum moved into Millcroft Care Home she has been fully supported with kindness and care. This has also extended to the wider family. There is a welcoming family atmosphere which is a credit to all the staff working there. I have no hesitation in recommending this care home.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Millcroft team appreciates your feedback. Thank you
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Review from S B (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't say enough about the caring staff at Millcroft and, in particular, the care home manager. The support provided during the difficult time of my Dad's passing was Phenomenal. The care home is very well run, it has the feeling of a home where everyone is welcomed + lo loved. All the residents are
happy and well-cared for. I thank all the staff from the bottom of my heart, from the manager to the caregivers to the cleaners & tea/coffee deliverers
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Review from J F (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very lucky that my mum is being cared for at Millcroft. The staff are kind and caring and are careful to give the residents dignity. I am kept well informed if my mother is unwell or distressed. Staff always go the 'extra mile' to ensure residents are cared for, listened too and are as happy
as they can be. I would have no hesitation in recommending Millcroft to any person requiring care.
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Review from C B (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The minute the door was opened I felt at home. The staff for to keep me extremely quick and detected me like family. Individual residents appear to be studied and treated according to their particular circumstances.
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Review from Barbara M (Friend of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, there is always a welcoming smile and greeting from the staff. I am always informed as to where my friend can be found. There is always a cup of tea and biscuits on offer. If I am visiting at meal times there is always an offer to join my friend at the table and have been offered soup and
sandwiches, which is very much appreciated. I have offered to pay for them but it has been declined. My friend and other residents always appear clean, dressed nicely and happy. The home is always clean with no apparent odours and there is always someone around if you need help or advice.
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Review from D R (Brother of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millcroft is a safe and secure environment with a warm and friendly atmosphere. My sister receives all the care she needs and seems very happy here.
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Review from D M (Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy place to be.
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Review from Justin H (Son of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Millcroft Care Home for a number of years and the staff are always helpful in providing the care and support she needs. I would highly recommend this place for any family looking to move their loved ones into a care home.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Hi, thank you for the words, I will pass this on to the team.
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Review from Rachel D (Wife of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has lived at Mill Croft for several years, during which time his needs have changed significantly, however, the staff have been fantastic and have gone out of their way to care for him at all times. The staff always appear cheerful, caring, helpful and treat him with dignity and respect.
He receives regular visits and treatment from the chiropodist - arranged by Millcroft and health care as necessary. The staff keep me informed of any changes and contact me if they have any concerns. They are always very welcoming to me when I visit and always appear cheerful and friendly. The home always feels homely, appears spotlessly clean, is decorated tastefully and always smells clean and fresh. The garden is lovely and has a lovely view over a tree-covered hillside, which is very relaxing and therapeutic.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you so much for the kind words. From all of us here at Millcroft.
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Review from Justin G (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team were just wonderful for the brief period our mother was a resident at the home. The standard of care was exemplary and we will always be thankful for the way in which Mum's last few weeks were handled.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Thank you.
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Review from Wendy B (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millcroft was the only care home we wanted our mother to go to. We knew friends that had been very happy there. Our mother has been there for seven months and settled in straight away. The staff are lovely, very caring. Always there to talk, to tell of any events that may have happened or be happening.
All staff are friendly and have time for you. There are regular activities going on in the lounge, from bingo to sing-a-longs. Minibus rides out each week, a lovely garden to sit in. While sitting out last summer my mother heard an ice cream van in the distance and said it would be lovely if it came here. The manager arranged for it to come the following Sunday! Nothing is too much trouble. The loveliest home.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Hi Wendy,
Thank you for the lovely feedback! I will pass it over to the team.
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Review from Vincent C (Son of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care of my father. Take time to feed and clean him, especially as he has Alzheimer's. All the staff know the residents and take time to talk and help. I would recommend this care home.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the good feedback, I will pass it over to the team, much appreciated.
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Review from Rita C (Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very Good. I love my room, nice people around. Highly recommend.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for your good feedback. This review will be passed over to our lovely team that take pride in everything they do.
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Review from C E (Resident) assisted by family/friend published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is good. I came here for a short break but I decided to stay. The home is clean, the staff are friendly and caring. I can highly recommend Millcroft to anyone looking for a care home.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Millcroft Carehome is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Millcroft Carehome is calculated as follows: ( (179 Excellents x 5) + (32 Goods x 4) ) ÷ 211 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millcroft Carehome is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Cynthia

Cynthia Viloria

Job Title: Senior Home Manager Joined: 2008

Care is my passion, I am working in care industry for more than 15 years now and work my way up to become a registered manager. I promote a calm and unique culture which resembles the home as ONE big family.

Laura

Laura Harvey

Job Title: Deputy Manager Joined: 2014

I treat the residents as my own. I am working in the care industry for more than 10 years now. I work well with everyone and I am proud to say that our team are very caring and committed to our residents.

Frequently Asked Questions about Millcroft Carehome

What types of Care is Millcroft Carehome registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Millcroft Carehome have?

There are 24 Single Rooms.

What are the Facilities & Services at Millcroft Carehome?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millcroft Carehome to the centre of Heathfield?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millcroft Carehome to verify any information. View our terms and conditions. Millcroft Carehome has an Enhanced Service - more info.