





Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people.
The home specialises in providing person-centred care to older people in a friendly environment with plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe...
Care Provided by Millcroft Carehome
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The following fees are only guidelines, please call the home for further details. Care fees differ depending on care needs and room size
The price(s) shown are provided by the care home. Contact Millcroft Carehome for full pricing details and T&Cs.
Contact Millcroft Carehome to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Millcroft & York Lodge Care Homes Ltd
- Private Owned
Person in charge
- Cynthia Viloria(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (16)
Visiting
- Millcroft has an open friendly visiting policy. Special occasions such as birthdays are catered for and outside stimuli encouraged. All are welcome to come, please do not hesitate to get in touch for discussion and arrange a viewing if required.
Parking
- Wide parking spaces available.
Millcroft Carehome Reviews (50)
Millcroft Carehome has a Review Score of 9.9 (9.855) out of 10, based on 18 reviews in the last 2 years.
Over all time Millcroft Carehome has 50 reviews.
Excellent care of my father. Take time to feed and clean him, especially as he has Alzheimer's. All the staff know the residents and take time to talk and help. I would recommend this care home.
Thank you for the good feedback, I will pass it over to the team, much appreciated.
Very Good. I love my room, nice people around. Highly recommend.
Thank you for your good feedback. This review will be passed over to our lovely team that take pride in everything they do.
Everything is good. I came here for a short break but I decided to stay. The home is clean, the staff are friendly and caring. I can highly recommend Millcroft to anyone looking for a care home.
We all like Millcroft Carehome a lot.
Thank you for the good feedback. I will pass this over to the team.
I am extremely pleased with the care and professional services my mother receives. The care home provides a more personal approach to care than larger care homes, this is one of many reasons we picked this home for my 90-year-old mother. She can be very stubborn and needs a more personal approach to care which myself and sister have experienced is available here, please continue the excellent service with which you provide.
Thank you for the kind words. I will pass this on to the team.
My mum has regular respite at Millcroft, which is a relief for myself as her primary carer. My mum is mentally very well, but has very poor mobility. She does not like change, however, Millcroft is like a home from home. Mum is always greeted by staff with a warm smile, a cup of tea and a biscuit. She is made to feel so welcome. When and if the time comes Mum needs full-time care I would not hesitate to place her in Millcroft. There are plenty of events and parties that Mum has attended whilst on respite. The staff and the manager go above and beyond to make her stay as pleasant as they can and for this I am eternally grateful. I would be lost without this gem of a home. Other residents are treated with dignity and respect, and whilst they are occasional challenging behaviours from some residents, Mum always says, staff deal with these situations well and has nothing but praise for the staffing team.
Thank you for the kind words, the team really appreciate your feedback. "Mum" is part of the Millcroft family. Me and my team take pride in everything we do. Thank you for trusting us to look after "Mum".
He was absolutely against being in a home but he has settled so well due to the high standards of care he is receiving.
Other family members have visited him and agree with me that it feels more like a family unit as the other residents are content and appear very happy.
The food is excellent (my father is fussy)!
I cannot praise the staff and management enough as the weight has been lifted from my shoulders and I know Dad is safe and happy.
Thank you so much for your lovely words and ongoing support for Millcroft. I will share your feedback to my hardworking and dedicated team. I am glad that Millcroft meets your expectations. My team and I will continue to provide high standards of care to our residents(our extended family).
Lovely little home, staff very welcoming and extremely kind, lucky they had a room when my parent needed care to be discharged from hospital. Very happy. Food and activities, excellent. Lovely garden for residents too.
We appreciate your good feedback and thank you, I will pass it over to the team.
Very kind and considerate.
Thank you for the lovely feedback, I will pass this on to the team. Thank you for trusting us to look after your Loved one.
A friend of 96 years old decided it was time to seek a residential home. Many places were visited but none were suitable. Millcroft when visited did meet all requirements with a homely feel. The staff were very friendly and the room offered was nice. Eighteen months have passed and all have met with satisfaction. She now treats Millcroft as home and has a good rapport with the staff. A number of events and parties are held during the year to which family and friends are invited. There are also mini bus outings twice a week to places of interest which she enjoys. She finds meals are good and varied and orders from a menu, in a well organised dining room. The attention given by staff and management are excellent. Overall a very good venue and staff.
I will pass this on to the team.
My mother was admitted into Millcroft care home at the start of Covid, and therefore we had no choice as to where she was able to go. However, I am so happy with Millcroft and the lovely staff there, that I would not have been able to choose a better home for my mother. My mother has now been there for almost three years and is very content.
Thank you for your kind words - Millcroft appreciates every feedback to improve our service.
I feel safe in this home, can talk to staff if I have any worries. enjoying activities within the home. Feels like home from home. Encouraged to stay independent, will ask for assistance if I need it.
Thank you for the good feedback - We appreciate your feedback and we will use it to maintain high standards of care.
My mother moved into Millcroft in June 2022. The staff and manager were very welcoming and she has settled in very well. The home is very quiet and the facilities are good. Any issues I have had have been very quickly resolved by the staff who are very visible and helpful.
Thank you for your kind words about our care staff who will be delighted that their dedication and commitment to caring for our residents has been appreciated and recognised. They all work very hard and we will pass on your comments.
I find this home to be excellent and would recommend it unreservedly. I would recommend this home for its caring abilities. My wife and I spent our time together here. I will never forget all the support that the staff gave me when she passed. Food is good and my room is nice. This home is my home and I will be spending my time here until my time comes. A lovely place to retire.
Thank you for your kind words about our care staff who will be delighted that their dedication and commitment to caring for our residents has been appreciated and recognised. They all work very hard and we will pass on your comments.
My mother has been here for five-plus years. She, unfortunately, has dementia so caring for her is challenging. The staff seem to cope very well.
Calm environment.
Clean and fresh.
Thank you for your feedback - Millcroft will continue to provide a high standard of care and we will use the feedback to improve our service.
A long association with the home. Have always found the staff friendly, helpful and professional. Would have my mother to stay in the home long term. My mum thinks of the home as home, which is great.
Thank you for your feedback - Millcroft will continue to provide a high standard of care and we will use the feedback to improve our service.
The staff at Millcroft are awesome. My mum is a new resident and of course, we were hesitant but the staff are attentive and very communicative with both me my family and most of all my mum. The house itself is a bit tired looking but it is clean and the residents have a wonderful decked area overlooking the local countryside. Mum's room is clean and she has her personal stuff with her including her own chair. She says the food is nice and that she is treated well. We can visit (even with COVID) we test before and wear PPE but are allowed to interact with her, which is super for all of us. I can't recommend enough.
If ever I raised any concern, I was impressed by the personal care and attention by the senior manager. Never a problem, usually already resolved.
I could always rest assured that mom was in the best care. If ever I were to reach a stage of needing care, this would be my unreserved choice.
Highly recommended!
A very friendly, courteous and caring atmosphere. Excellent staff who go the extra mile to ensure both the well-being of the residents and also their visitors.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Millcroft Carehome.
There are no upcoming events for Millcroft Carehome.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Millcroft Carehome.
Accreditations
There are no accreditations posted yet for Millcroft Carehome.
Meet the Team (2)

Care is my passion, I am working in care industry for more than 15 years now and work my way up to become a registered manager. I promote a calm and unique culture which resembles the home as ONE big family.

I treat the residents as my own. I am working in the care industry for more than 10 years now. I work well with everyone and I am proud to say that our team are very caring and committed to our residents.
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