Millcroft Carehome

Vines Cross Road, Horam, Heathfield TN21 0HF
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9.8 47 Reviews
  • Millcroft Carehome, Heathfield
Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people.

The home specialises in providing person-centred care to older people in a friendly environment with plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe environment for residents to live in.

Millcroft ensures residents have great meals which they all enjoy and offer variety of choices. Regular outings are arranged for residents to participate in, as well as a variety of daily activities which are suitable for all levels of ability, like knitting, reading and chair-based exercise.

The home is committed to improving access to and experience of healthcare for LGTBQ people across Sussex. They respect your confidentiality, strive to use inclusive language in all communication, provide information and signpost to further resources whenever possible, and will not discriminate against any residents based on their gender orientation or sexuality.

Millcroft believe in exceptional care is as much about joy and connection as it is about support. Set within beautiful, peaceful gardens, the home offers a friendly and happy atmosphere where every resident feels valued. The unique, hands-on management style ensures personalised attention, while the dedicated team provides professional, compassionate care in a place that truly feels like home.
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Care Provided by Millcroft Carehome

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £980 – £1260
  • RESPITE Self-Funded Residential Care: £800 – £1260

The following fees are only guidelines, please call the home for further details. Care fees differ depending on care needs and room size

These prices are only a guideline, please contact Millcroft Carehome to find out the exact price for your requirements.

Contact Millcroft Carehome to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Millcroft Carehome to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Cynthia Viloria (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Visiting

  • Millcroft has an open friendly visiting policy. Special occasions such as birthdays are catered for and outside stimuli encouraged. All are welcome to come, please do not hesitate to get in touch for discussion and arrange a viewing if required.

Parking

  • Wide parking spaces available.

Millcroft Carehome Reviews (47)

9.8

Millcroft Carehome has a Review Score of 9.8 (9.848) out of 10, based on 18 reviews in the last 2 years.
Over all time Millcroft Carehome has 47 reviews.

Overall Experience
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Date Published
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Total of 47, showing 21-40
Review from Raoul M (Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I use the service for occasional days respite and find the staff polite and very helpful. The grounds and house are very pleasant and clean and well presented.
We all like Millcroft Carehome a lot.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the good feedback. I will pass this over to the team.
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Review from Terence C (Son of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care and professional services my mother receives. The care home provides a more personal approach to care than larger care homes, this is one of many reasons we picked this home for my 90-year-old mother. She can be very stubborn and needs a more personal approach to
care which myself and sister have experienced is available here, please continue the excellent service with which you provide.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the kind words. I will pass this on to the team.
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Review from Angela S (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has regular respite at Millcroft, which is a relief for myself as her primary carer. My mum is mentally very well, but has very poor mobility. She does not like change, however, Millcroft is like a home from home. Mum is always greeted by staff with a warm smile, a cup of tea and a biscuit.
She is made to feel so welcome. When and if the time comes Mum needs full-time care I would not hesitate to place her in Millcroft. There are plenty of events and parties that Mum has attended whilst on respite. The staff and the manager go above and beyond to make her stay as pleasant as they can and for this I am eternally grateful. I would be lost without this gem of a home. Other residents are treated with dignity and respect, and whilst they are occasional challenging behaviours from some residents, Mum always says, staff deal with these situations well and has nothing but praise for the staffing team.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the kind words, the team really appreciate your feedback. "Mum" is part of the Millcroft family. Me and my team take pride in everything we do. Thank you for trusting us to look after…read more
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Review from Helen P (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has only been in Millcroft for a month, but the change in him is amazing.
He was absolutely against being in a home but he has settled so well due to the high standards of care he is receiving.
Other family members have visited him and agree with me that it feels more like a family unit
as the other residents are content and appear very happy.
The food is excellent (my father is fussy)!
I cannot praise the staff and management enough as the weight has been lifted from my shoulders and I know Dad is safe and happy.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you so much for your lovely words and ongoing support for Millcroft. I will share your feedback to my hardworking and dedicated team. I am glad that Millcroft meets your expectations. My team…read more
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Review from M R (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely little home, staff very welcoming and extremely kind, lucky they had a room when my parent needed care to be discharged from hospital. Very happy. Food and activities, excellent. Lovely garden for residents too.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
We appreciate your good feedback and thank you, I will pass it over to the team.
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Review from J S (Son of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very friendly. Lovely staff members.
Very kind and considerate.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the lovely feedback, I will pass this on to the team. Thank you for trusting us to look after your Loved one.
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Review from P K (Friend of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friend of 96 years old decided it was time to seek a residential home. Many places were visited but none were suitable. Millcroft when visited did meet all requirements with a homely feel. The staff were very friendly and the room offered was nice. Eighteen months have passed and all have met with
satisfaction. She now treats Millcroft as home and has a good rapport with the staff. A number of events and parties are held during the year to which family and friends are invited. There are also mini bus outings twice a week to places of interest which she enjoys. She finds meals are good and varied and orders from a menu, in a well organised dining room. The attention given by staff and management are excellent. Overall a very good venue and staff.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the lovely feedback.
I will pass this on to the team.
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Review from Beverly J (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted into Millcroft care home at the start of Covid, and therefore we had no choice as to where she was able to go. However, I am so happy with Millcroft and the lovely staff there, that I would not have been able to choose a better home for my mother. My mother has now been there
for almost three years and is very content.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for your kind words - Millcroft appreciates every feedback to improve our service.
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Review from N C (Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe in this home, can talk to staff if I have any worries. enjoying activities within the home. Feels like home from home. Encouraged to stay independent, will ask for assistance if I need it.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for the good feedback - We appreciate your feedback and we will use it to maintain high standards of care.
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Review from Paul G (Son of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Millcroft in June 2022. The staff and manager were very welcoming and she has settled in very well. The home is very quiet and the facilities are good. Any issues I have had have been very quickly resolved by the staff who are very visible and helpful.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for your kind words about our care staff who will be delighted that their dedication and commitment to caring for our residents has been appreciated and recognised. They all work very hard…read more
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Review from Anthony W (Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find this home to be excellent and would recommend it unreservedly. I would recommend this home for its caring abilities. My wife and I spent our time together here. I will never forget all the support that the staff gave me when she passed. Food is good and my room is nice. This home is my home and
I will be spending my time here until my time comes. A lovely place to retire.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for your kind words about our care staff who will be delighted that their dedication and commitment to caring for our residents has been appreciated and recognised. They all work very hard…read more
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Review from M N (Son of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for five-plus years. She, unfortunately, has dementia so caring for her is challenging. The staff seem to cope very well.
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Review from Alan S (Friend of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy home, feels like a home away from home. Everyone is friendly and helpful.
Calm environment.
Clean and fresh.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for your feedback - Millcroft will continue to provide a high standard of care and we will use the feedback to improve our service.
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Review from Anthony N (Son of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A long association with the home. Have always found the staff friendly, helpful and professional. Would have my mother to stay in the home long term. My mum thinks of the home as home, which is great.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you for your feedback - Millcroft will continue to provide a high standard of care and we will use the feedback to improve our service.
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Review from Sue S (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Millcroft are awesome. My mum is a new resident and of course, we were hesitant but the staff are attentive and very communicative with both me my family and most of all my mum. The house itself is a bit tired looking but it is clean and the residents have a wonderful decked area overlooking
the local countryside. Mum's room is clean and she has her personal stuff with her including her own chair. She says the food is nice and that she is treated well. We can visit (even with COVID) we test before and wear PPE but are allowed to interact with her, which is super for all of us. I can't recommend enough.
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Review from Ingo M (Son of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give more than 5 stars, I definitely would. My mom spent her last 2 months at Millcroft, and the care well exceeded any expectation. She was very happy, loved the staff, who not only were always promptly there when needed but also helped with high spirits, uplifting.
If ever I raised any
concern, I was impressed by the personal care and attention by the senior manager. Never a problem, usually already resolved.
I could always rest assured that mom was in the best care. If ever I were to reach a stage of needing care, this would be my unreserved choice.
Highly recommended!
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Review from John P (Nephew of Resident) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly, courteous and caring atmosphere. Excellent staff who go the extra mile to ensure both the well-being of the residents and also their visitors.
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Review from Gene (Son of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
At first glance the facilities look 'tired' (it is an old building) and some circulation areas seem a bit cramped. However, very quickly the positive things shine through. Every member of staff is friendly and caring (as well as maintaining a sense of humour). Even though many occupants are not in the
best of health when you speak to many of them they clearly appreciate the staff as well. My father recently passed away in this facility (after several months residency with them and after the hospital gave up on him) and they couldn't have been nicer in the way they looked after him for the last few weeks. I had no hesitation in asking them to look after my Mum on a permanent basis. When you discuss things with them the staff all come across as genuine caring people.
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Review from D S (Daughter of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Extremely kind and caring staff.
Always welcoming.
My father has settled in well and is enjoying himself despite his reservations.
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Review from Ian G (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad have both been at Millcroft since 2018 and on every visit, they tell us how well they are being looked after. Nothing is too much trouble and the staff are always very friendly and upbeat. They have adapted the level of care required for my mum as her mobility gradually got worse. I researched
a lot of homes in the area before selecting Millcroft and we have all been very happy that we made the right choice.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Millcroft Carehome is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Millcroft Carehome is calculated as follows: ( (179 Excellents x 5) + (32 Goods x 4) ) ÷ 211 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millcroft Carehome is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Cynthia

Cynthia Viloria

Job Title: Senior Home Manager Joined: 2008

Care is my passion, I am working in care industry for more than 15 years now and work my way up to become a registered manager. I promote a calm and unique culture which resembles the home as ONE big family.

Laura

Laura Harvey

Job Title: Deputy Manager Joined: 2014

I treat the residents as my own. I am working in the care industry for more than 10 years now. I work well with everyone and I am proud to say that our team are very caring and committed to our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millcroft Carehome to verify any information. View our terms and conditions. Millcroft Carehome has an Enhanced Service - more info.