Millcroft Carehome

Vines Cross Road, Horam, Heathfield TN21 0HF
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9.8 47 Reviews
  • Millcroft Carehome, Heathfield
Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people.

The home specialises in providing person-centred care to older people in a friendly environment with plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe environment for residents to live in.

Millcroft ensures residents have great meals which they all enjoy and offer variety of choices. Regular outings are arranged for residents to participate in, as well as a variety of daily activities which are suitable for all levels of ability, like knitting, reading and chair-based exercise.

The home is committed to improving access to and experience of healthcare for LGTBQ people across Sussex. They respect your confidentiality, strive to use inclusive language in all communication, provide information and signpost to further resources whenever possible, and will not discriminate against any residents based on their gender orientation or sexuality.

Millcroft believe in exceptional care is as much about joy and connection as it is about support. Set within beautiful, peaceful gardens, the home offers a friendly and happy atmosphere where every resident feels valued. The unique, hands-on management style ensures personalised attention, while the dedicated team provides professional, compassionate care in a place that truly feels like home.
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Care Provided by Millcroft Carehome

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £980 – £1260
  • RESPITE Self-Funded Residential Care: £800 – £1260

The following fees are only guidelines, please call the home for further details. Care fees differ depending on care needs and room size

These prices are only a guideline, please contact Millcroft Carehome to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Cynthia Viloria (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Visiting

  • Millcroft has an open friendly visiting policy. Special occasions such as birthdays are catered for and outside stimuli encouraged. All are welcome to come, please do not hesitate to get in touch for discussion and arrange a viewing if required.

Parking

  • Wide parking spaces available.

Millcroft Carehome Reviews (47)

9.8

Millcroft Carehome has a Review Score of 9.8 (9.848) out of 10, based on 18 reviews in the last 2 years.
Over all time Millcroft Carehome has 47 reviews.

Overall Experience
  • 38
  • 9
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Date Published
  • 47
  • 7
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  • 18
  • 29
Reviewer Connection to Millcroft Carehome
  • 18
  • 11
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  • 5
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  • 1
  • 1
Total of 47, showing 41-47
Review from Jill B (Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 2 years so that will answer all questions. Otherwise, I would have left a long time ago.
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Review from A F (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millcroft is just like a "family home" and is run as one. Each resident needs are individually addressed. The staff are always friendly and approachable and nothing is too much trouble. They make themselves available at all times for discussing queries etc and the home is always fully staffed. Also,
everywhere in the home is spotlessly clean and fresh smelling. Residents appear happy and comfortable and are treated with respect and dignity. The only criticism I have is activities are poor and needs more input from the organiser.
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Review from Janice L (Daughter of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the home is very nice, my mother is well looked after. Most of the staff are very nice and hard workers. I do wish there were more activities, we were always made aware of what is happening.
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Review from Judith D (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Millcroft for about one year, myself, sister and family are pleased with the overall standard at Millcroft.
The staff are efficient but still friendly and approachable, all in all, a well-run team by the management.
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Review from Jane M (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been treated with kindness, consideration and respect whilst at Millcroft.
All areas are always clean and well decorated. It has a welcoming, homely feel.
There is not a large staff turnover, so my father seems secure in knowing the staff well and them him.
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Review from Pat C (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home extremely good.
Staff are very obliging and kind, especially to mother as she is being very difficult.
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Review from Julie B (Daughter of Resident) published on 3 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum stayed at Millcroft for more than a year. I am so grateful with the care the staff provided to my Mum during her stay at Millcroft. They gave me my Mum back, they helped my Mum to get back to her feet again. I witnessed how staff cared for everyone in the home, no matter what time of the day,
they always smiling. The place is like a home away from home. A marvellous team, good and friendly atmosphere. Once again thank you for the care you all provided by my Mum.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Millcroft Carehome is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Millcroft Carehome is calculated as follows: ( (179 Excellents x 5) + (32 Goods x 4) ) ÷ 211 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millcroft Carehome is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Cynthia

Cynthia Viloria

Job Title: Senior Home Manager Joined: 2008

Care is my passion, I am working in care industry for more than 15 years now and work my way up to become a registered manager. I promote a calm and unique culture which resembles the home as ONE big family.

Laura

Laura Harvey

Job Title: Deputy Manager Joined: 2014

I treat the residents as my own. I am working in the care industry for more than 10 years now. I work well with everyone and I am proud to say that our team are very caring and committed to our residents.

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