Care Homes Owned by Millcroft & York Lodge Care Homes Ltd in East Sussex
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in East Sussex for Millcroft & York Lodge Care Homes Ltd are showing below.
View the details of all 2 locations (with 61 reviews) owned by Millcroft & York Lodge Care Homes Ltd
Millcroft & York Lodge Care Homes Ltd Locations in East Sussex (2)
Millcroft Carehome
9.8
42 reviews
Vines Cross Road, Horam, Heathfield TN21 0HF
"From the first day mum moved into Millcroft Care Home she has been fully supported with kindness and care. This has also extended to the…" Read all 42 reviews
Location Type Care Home
Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people. The home specialises in providing person-centred care to older people in a friendly environment with plenty of places… Read more about Millcroft Carehome
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 24 Rooms from £800 / week
York Lodge
9.7
19 reviews
Myrtle Road, Crowborough TN6 1EY
"Our mother has been a resident now for nearly a year and whilst it was a very hard decision to move Mum from her home into care we knew…" Read all 19 reviews
Location Type Care Home
York Lodge is a residential care home for older people. It is situated in the town of Crowborough, close to shops, local hospital and bus services. They aim to provide each resident with a caring and secure environment and the means to live life to… Read more about York Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Visual / Hearing Impairment
- 22 Rooms from £800 / week
Millcroft & York Lodge Care Homes Ltd Reviews in East Sussex (61)
9.7
Millcroft & York Lodge Care Homes Ltd has a Group Review Score of 9.7 (9.734) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Millcroft & York Lodge Care Homes Ltd must have a Review Score.
Review of
Millcroft Carehome
from B B (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the first day mum moved into Millcroft Care Home she has been fully supported with kindness and care. This has also extended to the wider family. There is a welcoming family atmosphere which is a credit to all the staff working there. I have no hesitation in recommending this care home.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Millcroft team appreciates your feedback. Thank you
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Review of
Millcroft Carehome
from S B (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't say enough about the caring staff at Millcroft and, in particular, the care home manager. The support provided during the difficult time of my Dad's passing was Phenomenal. The care home is very well run, it has the feeling of a home where everyone is welcomed + lo loved. All the residents are
happy and well-cared for. I thank all the staff from the bottom of my heart, from the manager to the caregivers to the cleaners & tea/coffee deliverers
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Review of
Millcroft Carehome
from J F (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel very lucky that my mum is being cared for at Millcroft. The staff are kind and caring and are careful to give the residents dignity. I am kept well informed if my mother is unwell or distressed. Staff always go the 'extra mile' to ensure residents are cared for, listened too and are as happy
as they can be. I would have no hesitation in recommending Millcroft to any person requiring care.
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Review of
York Lodge
from Caroline R (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mother has been a resident now for nearly a year and whilst it was a very hard decision to move Mum from her home into care we knew that for her safety and our peace of mind it was the right thing to do. The manager and her team are always friendly and more than happy to talk to us at any time if
we have any concerns. In the early days when it was difficult for us to accept Mum's decline they were so reassuring to us and helped Mum to settle into her 'new home' and for us to adjust to this new way of life for Mum. Mum is very happy and has made lots of new friends even to the point that she prefers to chat to them when we visit her. In a lovely way Mum has a new family and a new home at York Lodge. We as a family cannot praise the team at York Lodge highly enough for their dedicated care to our mum and for the fun and array of entertainment including Summer and Christmas parties which we as a family are invited to take part in. Sincere thanks to all the team at York Lodge.
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Review of
York Lodge
from J D (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father was only at York Lodge for 12 days before he passed, but the compassion and kindness showed by the staff was incredible.
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Review of
York Lodge
from Sarah M (Granddaughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Nan has been a resident here for over a year now and she is very happy and content here. She has a very large room on the top floor overlooking the very pretty rear garden. The manager is always friendly and willing to answer any questions we have to ask and is always very approachable at any time.
The staff are very friendly and ask us if we would like a tea or coffee when we arrive as nothing is ever any hassle. Never had any problems. We as a family are very happy and content with how my nan is being cared for here at York Lodge.
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Review of
York Lodge
from A R (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Dad has been a resident since early 2022 and has been incredibly well looked after from the start. The staff are all very friendly, accommodating and clearly know the different needs of each resident and their families in detail. They have been proactive in arranging everything Dad needs without
even having to be asked like; COVID vaccine injections and boosters, eye tests, medication changes with the GP, haircuts, chiropody etc. etc. From the beginning, it was clear they all have a great deal of specialism in dealing with dementia patients, which for me makes it much easier as someone who for the first time is dealing with a relative diagnosed with dementia.
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Review of
York Lodge
from Helen P (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is not the easiest of people to care for but I have utmost faith in the staff and management of York Lodge to ensure that his health and wellbeing are being taken care of to a very high standard. There is always a friendly welcome and a family atmosphere. I have not been able to visit for
a while because of my ill health but I know if there are any problems I will be informed immediately... giving me peace of mind. Thank you York Lodge!
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Review of
York Lodge
from Emily W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We moved my father to York Lodge in the summer of 2024 and it was the best decision we made. The staff are all so lovely and the home has such a wonderful family feel. Dad took a few weeks to settle but everyone was so patient and understanding and kept me up to date regularly. Dad's move all happened
very quickly and I was apprehensive but we couldn't be happier with York Lodge.
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Review of
Millcroft Carehome
from C B (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The minute the door was opened I felt at home. The staff for to keep me extremely quick and detected me like family. Individual residents appear to be studied and treated according to their particular circumstances.
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Review of
Millcroft Carehome
from Barbara M (Friend of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
On arrival, there is always a welcoming smile and greeting from the staff. I am always informed as to where my friend can be found. There is always a cup of tea and biscuits on offer. If I am visiting at meal times there is always an offer to join my friend at the table and have been offered soup and
sandwiches, which is very much appreciated. I have offered to pay for them but it has been declined. My friend and other residents always appear clean, dressed nicely and happy. The home is always clean with no apparent odours and there is always someone around if you need help or advice.
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Review of
Millcroft Carehome
from D R (Brother of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Millcroft is a safe and secure environment with a warm and friendly atmosphere. My sister receives all the care she needs and seems very happy here.
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Review of
York Lodge
from Pamela N (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Do not have to pre-book visits, welcome any time at he home, always greeted with a friendly smile. The staff are very helpful and caring. My mother has been so well looked after. She was 97 in April and has been living at York Lodge Crowborough for two years. A great relief knowing she is being well
cared for.
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Review of
York Lodge
from Ian W (Son of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My 94-year-old father has been a resident in this care home since 2022. He had dementia.
They have accommodated him in a downstairs room due to his lack of mobility - he is a vegetarian and has been catered for.
His overall care has been good, and we are generally happy.
The family are made very
They have accommodated him in a downstairs room due to his lack of mobility - he is a vegetarian and has been catered for.
His overall care has been good, and we are generally happy.
The family are made very
welcome to visit.
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Review of
Millcroft Carehome
from M B (Son of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful home with wonderful staff. Mum is very happy here and is very well looked after!
We feel very happy that Mum is in the best care.
We feel very happy that Mum is in the best care.
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Review of
Millcroft Carehome
from D M (Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Happy place to be.
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Review of
Millcroft Carehome
from Justin H (Son of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident at Millcroft Care Home for a number of years and the staff are always helpful in providing the care and support she needs. I would highly recommend this place for any family looking to move their loved ones into a care home.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Hi, thank you for the words, I will pass this on to the team.
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Review of
Millcroft Carehome
from Rachel D (Wife of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has lived at Mill Croft for several years, during which time his needs have changed significantly, however, the staff have been fantastic and have gone out of their way to care for him at all times. The staff always appear cheerful, caring, helpful and treat him with dignity and respect.
He receives regular visits and treatment from the chiropodist - arranged by Millcroft and health care as necessary. The staff keep me informed of any changes and contact me if they have any concerns. They are always very welcoming to me when I visit and always appear cheerful and friendly. The home always feels homely, appears spotlessly clean, is decorated tastefully and always smells clean and fresh. The garden is lovely and has a lovely view over a tree-covered hillside, which is very relaxing and therapeutic.
Reply from Cynthia Viloria, Manager at Millcroft Carehome
Thank you so much for the kind words. From all of us here at Millcroft.
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Review of
York Lodge
from Lorna L (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother went into care at York Lodge, Crowborough last December 2023. Happily, Mum settled very well. She has a beautiful room upstairs and is looked after very well. I do feel there could be more interaction with Mum in the day room downstairs - as this is so important to her.
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Review of
York Lodge
from Lynda J (Daughter of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely welcoming staff. Very clean. Caring staff. Happy patients.
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