Millcroft & York Lodge Care Homes Ltd in East Sussex | 2 Care Homes

Review of
Millcroft Carehome
from Michael B (Nephew of Resident) published on 11 October 2025 Submitted via Postal Card • Report

Overall Experience

My aunt is very happy in Millcroft, enjoys going out in the minibus at least twice a week. She also enjoys the activities, bingo etc. The staff and management are so helpful.

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Review of
Millcroft Carehome
from Margaret E (Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Someone always around to help. Caring. Concerned for wellbeing and health. Sense of humour. Assistance with medical appointments.

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Review of
Millcroft Carehome
from T G (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

If you could choose anywhere - choose Millcroft. Family feeling with consistent, friendly and professional staff. Everyone is so welcoming and the added bonus of varied activities. Mum is wholly settled and tells me every time I visit how much she enjoys the food!

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the lovely feedback, we will continue to provide high standard of care.

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Review of
York Lodge
from H K (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

My father who suffers with dementia stayed at York House for a 4 week respite. During his stay he was entertained, stimulated, enjoyed his meals & was treated with courtesy & kindness. The staff were truly lovely. Although the home is undergoing some renovation work, his room was clean & tidy, as were

all the communal areas. I couldn't fault the love & care he received. Many thanks to you all. xxx

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Review of
Millcroft Carehome
from T C (Granddaughter of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

Grandma is very happy - I always find the staff warm & welcoming- Millcroft has lots of activities that she enjoys with the added bonus of trips in the minibus - all the other residents seem happy and chatty & the food looks good too - GMa always says how she enjoys it especially as she doesn't need

to cook
Grandma struggled at home with isolation and now has an extended 'family' with all the staff and other residents
My mum is also pleased that Millcroft take such good care of GMa - thank you!!

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the lovely feedback I will pass this on to the team, its highly appreciated

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Review of
York Lodge
from J R (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My experience of Yoak Lodge has been positive from the start! When I looked around on behalf of my father, I felt welcomed and was given all useful information and advice, I was given a choice of rooms and chose one overlooking the garden as my father really enjoyed his garden at home, especially watching

the birds.
I feel that I receive good communication from the staff and the management team keep me included in all changes, updates or decisions regarding my father.
I feel My father is well cared for, he is always clean, appropriately dressed and groomed.
Staff interactions I have seen are positive and when he has struggled or become angry/confused their time and understanding is clear and appreciated.

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Review of
York Lodge
from P B (Wife of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband was admitted here for emergency respite care after I was unexpectedly in hospital. He has dementia. I was extremely pleased with his care, lovely room with en-suite, nice conservatory dining room, outside decking with lovely garden, lots of entertainment, outings etc. He enjoyed the food

and we were always offered a cuppa at visits. Staff friendly and attentive.

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Review of
York Lodge
from Anne S (Wife of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

York Lodge has given me confidence to leave my husband in their care.
The staff are caring and are always there if I have any concerns.
They are friendly and chatty towards my husband and make him feel safe and cared for.
Although he doesn't participate in the use of the lounge area, or any other

options to keep him involved in the day to day life at York Lodge, the options are there.
Thank you all staff!

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Review of
Millcroft Carehome
from Jane P (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

The great kindness and care shown to my mother has surpassed my expectations. Mum’s sadly unexpected, rapid decline has not diminished, only increased the care and support both she and I have received at a very difficult and emotional time. The wonderful “family atmosphere “ has contributed to all aspects

of mum’s care, and I couldn’t wish for more. Thank you all.

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Review of
Millcroft Carehome
from Jo E (Friend of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

I was invited to a barbecue at Millcroft by three residents who I visit regularly. It was a brilliant afternoon in every way, a magician entertaining, attentive staff and happy residents. The food which was prepared was fabulous something for everyone and plenty of variety. Nothing was too much trouble

for the staff. It was like one big happy family.
I have visited Millcroft a number pf occasions over the past year and it is one of the loveliest and friendliest homes I have been to.
Well done everyone.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the lovely words- I will pass this to the team

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Review of
Millcroft Carehome
from B B (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

From the first day mum moved into Millcroft Care Home she has been fully supported with kindness and care. This has also extended to the wider family. There is a welcoming family atmosphere which is a credit to all the staff working there. I have no hesitation in recommending this care home.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Millcroft team appreciates your feedback. Thank you

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Review of
Millcroft Carehome
from S B (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

I can't say enough about the caring staff at Millcroft and, in particular, the care home manager. The support provided during the difficult time of my Dad's passing was Phenomenal. The care home is very well run, it has the feeling of a home where everyone is welcomed + lo loved. All the residents are

happy and well-cared for. I thank all the staff from the bottom of my heart, from the manager to the caregivers to the cleaners & tea/coffee deliverers

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Review of
Millcroft Carehome
from J F (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report

Overall Experience

I feel very lucky that my mum is being cared for at Millcroft. The staff are kind and caring and are careful to give the residents dignity. I am kept well informed if my mother is unwell or distressed. Staff always go the 'extra mile' to ensure residents are cared for, listened too and are as happy

as they can be. I would have no hesitation in recommending Millcroft to any person requiring care.

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Review of
York Lodge
from Caroline R (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Our mother has been a resident now for nearly a year and whilst it was a very hard decision to move Mum from her home into care we knew that for her safety and our peace of mind it was the right thing to do. The manager and her team are always friendly and more than happy to talk to us at any time if

we have any concerns. In the early days when it was difficult for us to accept Mum's decline they were so reassuring to us and helped Mum to settle into her 'new home' and for us to adjust to this new way of life for Mum. Mum is very happy and has made lots of new friends even to the point that she prefers to chat to them when we visit her. In a lovely way Mum has a new family and a new home at York Lodge. We as a family cannot praise the team at York Lodge highly enough for their dedicated care to our mum and for the fun and array of entertainment including Summer and Christmas parties which we as a family are invited to take part in. Sincere thanks to all the team at York Lodge.

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Review of
York Lodge
from J D (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report

Overall Experience

My father was only at York Lodge for 12 days before he passed, but the compassion and kindness showed by the staff was incredible.

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Review of
York Lodge
from Sarah M (Granddaughter of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

My Nan has been a resident here for over a year now and she is very happy and content here. She has a very large room on the top floor overlooking the very pretty rear garden. The manager is always friendly and willing to answer any questions we have to ask and is always very approachable at any time.

The staff are very friendly and ask us if we would like a tea or coffee when we arrive as nothing is ever any hassle. Never had any problems. We as a family are very happy and content with how my nan is being cared for here at York Lodge.

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Review of
York Lodge
from A R (Son of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My Dad has been a resident since early 2022 and has been incredibly well looked after from the start. The staff are all very friendly, accommodating and clearly know the different needs of each resident and their families in detail. They have been proactive in arranging everything Dad needs without

even having to be asked like; COVID vaccine injections and boosters, eye tests, medication changes with the GP, haircuts, chiropody etc. etc. From the beginning, it was clear they all have a great deal of specialism in dealing with dementia patients, which for me makes it much easier as someone who for the first time is dealing with a relative diagnosed with dementia.

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Review of
York Lodge
from Helen P (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My father is not the easiest of people to care for but I have utmost faith in the staff and management of York Lodge to ensure that his health and wellbeing are being taken care of to a very high standard. There is always a friendly welcome and a family atmosphere. I have not been able to visit for

a while because of my ill health but I know if there are any problems I will be informed immediately... giving me peace of mind. Thank you York Lodge!

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Review of
York Lodge
from Emily W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

We moved my father to York Lodge in the summer of 2024 and it was the best decision we made. The staff are all so lovely and the home has such a wonderful family feel. Dad took a few weeks to settle but everyone was so patient and understanding and kept me up to date regularly. Dad's move all happened

very quickly and I was apprehensive but we couldn't be happier with York Lodge.

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Review of
Millcroft Carehome
from C B (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

The minute the door was opened I felt at home. The staff for to keep me extremely quick and detected me like family. Individual residents appear to be studied and treated according to their particular circumstances.

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Care Homes Owned by Millcroft & York Lodge Care Homes Ltd in East Sussex

Millcroft & York Lodge Care Homes Ltd Locations in East Sussex (2)

Millcroft & York Lodge Care Homes Ltd Reviews in East Sussex (70)

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