Care Homes Owned by Millcroft & York Lodge Care Homes Ltd in East Sussex

is a good size & homely and they have a lovely garden. They have regular activities & minibus trips out - we are very grateful for everything they do to make living there such a positive & enriching experience. They are very patient & understanding with dad & the challenges that dementia brings. They are in regular contact with the doctor so any concerns are quickly addressed & have a visiting hairdresser. We would definitely recommend York Lodge - it is homely, caring, safe & friendly and I feel like he and we have become part of a bigger family. Thank you to all the staff at York Lodge, it means so much to know dad is happy & safe & enjoying his new home at York Lodge xxxx

my mum on the phone and the staff are always very happy to help her speak to me that way.

The home is very well run and well staffed. Management are very easy to talk to and their door is always open. Communication is excellent. My mum has had a few minor falls and they immediately call me; also, for more day to day issues, such as to ask me to buy her additional nightwear, etc. Management has also been very engaging and supportive about
mum's medicine/appointments.

There daily, fun activities and always at least one member of staff in the lounge area at any one time.

I have watched all the staff on duty and the level of care and kindness is beyond what I could have ever expected.

all the communal areas. I couldn't fault the love & care he received. Many thanks to you all. xxx

to cook
Grandma struggled at home with isolation and now has an extended 'family' with all the staff and other residents
My mum is also pleased that Millcroft take such good care of GMa - thank you!!

the birds.
I feel that I receive good communication from the staff and the management team keep me included in all changes, updates or decisions regarding my father.
I feel My father is well cared for, he is always clean, appropriately dressed and groomed.
Staff interactions I have seen are positive and when he has struggled or become angry/confused their time and understanding is clear and appreciated.

and we were always offered a cuppa at visits. Staff friendly and attentive.

options to keep him involved in the day to day life at York Lodge, the options are there.
Thank you all staff!

of mum’s care, and I couldn’t wish for more. Thank you all.

for the staff. It was like one big happy family.
I have visited Millcroft a number pf occasions over the past year and it is one of the loveliest and friendliest homes I have been to.
Well done everyone.

happy and well-cared for. I thank all the staff from the bottom of my heart, from the manager to the caregivers to the cleaners & tea/coffee deliverers

as they can be. I would have no hesitation in recommending Millcroft to any person requiring care.

we have any concerns. In the early days when it was difficult for us to accept Mum's decline they were so reassuring to us and helped Mum to settle into her 'new home' and for us to adjust to this new way of life for Mum. Mum is very happy and has made lots of new friends even to the point that she prefers to chat to them when we visit her. In a lovely way Mum has a new family and a new home at York Lodge. We as a family cannot praise the team at York Lodge highly enough for their dedicated care to our mum and for the fun and array of entertainment including Summer and Christmas parties which we as a family are invited to take part in. Sincere thanks to all the team at York Lodge.

The staff are very friendly and ask us if we would like a tea or coffee when we arrive as nothing is ever any hassle. Never had any problems. We as a family are very happy and content with how my nan is being cared for here at York Lodge.

even having to be asked like; COVID vaccine injections and boosters, eye tests, medication changes with the GP, haircuts, chiropody etc. etc. From the beginning, it was clear they all have a great deal of specialism in dealing with dementia patients, which for me makes it much easier as someone who for the first time is dealing with a relative diagnosed with dementia.

a while because of my ill health but I know if there are any problems I will be informed immediately... giving me peace of mind. Thank you York Lodge!