Care Homes Owned by Trustees Augustinian Community

Thank you St Rita's for your kindness and support through a very difficult time.

My mother spent the last three weeks of her life being cared for at St. Clare's nursing home. My experience was that she was looked after to the highest standards of care and compassion and we never had any cause for concern or complaint. The last few days we were so impressed with the professionalism and nursing care offered. My brother and I were there for the last 24 hours and we were offered food drink and guest accommodation. I'm so pleased she spent her last days in this home. Thank you.

On the whole my dad is well looked after, there are times when he hasn't been changed as often as he should be, but when we ask the staff are always willing to help. Overall, the carers are very kind and caring towards dad. There doesn't seem to be many activities for those with dementia specifically, so would be nice for some more stimulation. The rooms are clean and laundry done daily. The food is good and the kitchen staff work hard to make sure residents are fed well. Dad is happy and settled here.

The staff are lovely, friendly and accommodating. Nothing is too much trouble. Mum is loving the food (well done chefs). Mum had to move rooms for the bathroom to be done. Everything was moved for her.

I cannot begin to express how grateful I am to ALL the staff at St. Rita's. My mother was, at short notice provided with a place at St Rita's following a terminal diagnosis and short stay in hospital. From the moment we arrived to her final days, hours, minutes we as a family could not have asked for anything better. What was such an awful time for us as a family was made so much easier and comfortable due to the complete reassurance and care provided by the staff. Everyone from groundskeepers to senior management treated our entire family with such grace, dignity, reassurance and friendliness. Mum's care was so thoughtful and centred around her as an individual not just another resident. The food was fresh, well cooked and balanced. The home was clean and well maintained. Thank you especially to all the nursing staff and care staff for helping us through such a difficult time. St. Rita's you are amazing!!!

Our beautiful mother was stoically independent and extraordinarily strong. She never imagined that she would need to go into a care home, she dreaded the idea, we all did. We looked at 6 care homes and unanimously agreed on St Clare's due to the immediate sense of warmth, kindness and professionalism we experienced from arrival. Holding my mum's hand most days for three months at the end of life was extremely painful, but it was also incredibly life affirming because of the compassion and care she received from everyone working there. Care that went beyond tasks and processes. Care was given with smiles, positivity, tenderness and sincerity. We can't chose the way we die, but I'm so glad we chose St Clare's for our mother's last chapter. She, and our entire family were looked after every breath of the way. An experience which will be etched in mind for ever more. Thank you.

St Rita's has air of calmness that is positively uplifting and reassuring.

Our mother came to St Rita's following a terminal diagnosis in hospital. I could not have hoped for a better place for her to spend the last few weeks of her life. It helps to have wonderful views across beautiful grounds with cattle and their calves grazing, for the whole place to be light, spotlessly clean, airy and welcoming, and for the dining room to serve delicious food. But the most important thing is the quality of the care; there is not one staff member that I could fault. All were kind, caring and professional - both to our mother and to ourselves, her children. We felt completely confident that she was getting the best care possible and in the short time she was there, we felt she was understood as an individual. It wasn't just lip service. When it came to the end of her life it was so reassuring to know that she would get all the care she needed whenever we could not be with her. Thank you St Rita's

I came here for 2 weeks respite care following a stroke. I have been extremely well looked after by a really lovely group of nurses and cares. Nothing has been too much trouble at any time. There is a very happy atmosphere in the home with an excellent relationship between patients and staff. Thank you so much for all your kindness and care.

The care our mother received was exemplary. Also to us, her children, we could not have been given more support. We could not have asked for better care of our mother at the end of her life. We admire the staff's cheerfulness and infinite kindness in carrying out their duties.

My father has been cared for in St Clares for over 2 1/2 years and we have been so impressed with the level of care provided from day one. There is an abundance of carers, nurses and other staff and every single one we (as a family) have encountered are so personal, caring and professional. Dad has been so comfortable and all his varying, and often challenging, needs satisfied. The home is clean, the food good quality and the environment is homely. Thank you all so much.

The staff at St Clares have been very kind and supportive during a difficult time. I am very impressed with the calmness, and so pleased to see Gillian looking so much better.

On the whole my husband is well looked after sometimes he has not been changed often enough but once I mention it they are always there to help. For someone with dementia, there isn't a lot of mental stimulation, a lot of the activities are for people who do not suffer from dementia. The rooms and communal areas are always kept very clean and laundry is done on a daily basis. Three monthly reviews are not done on a regular basis and have to be requested.

Staff welcoming, care home always looks clean and is warm. Food well cooked. Not worried about safety or security. Activities could be more person specific or one to one interactions. More feedback on patients health and treatments would be appreciated.

My father is comfortable and well cared for. His health has improved since he has been here. We are happy with the support he receives. The atmosphere is always calm and the staff are friendly and helpful. Karen in particular has shown genuine kindness and compassion.

Excellent care provided by professional, empathetic and caring staff and good food from the kitchen team!

Level of care is excellent- mum is always given respect and is clean and well dressed. The staff are very friendly, extremely helpful and kind. Thank you for all you do for mum it is so much appreciated.

What a wonderful place! With wonderful caring staff. Nothing too much trouble and food outstanding. Very very clean and gardens excellent.

The care my mother has received at St Rita's has been excellent. We chose the home because we liked its ethos, and from the moment you arrive the staff are always warm and welcoming. The rooms are good size, comfortably furnished and feel homely rather than institutional. Meals are served in the dining room, giving residents the chance to eat together and socialise. Communication with staff has always been good, providing updates on request. Plenty of activities for residents as well as organised outings. Most importantly, the staff are caring and take time to understand each resident and their individual needs. We like that it is not solely a home for people with dementia which help create a more balanced and supportive environment.

As a family we were anxious about mum going into a nursing home but from the minute she arrived until she passed away she was treated with the utmost care and dignity. All staff regardless of their role were always smiling and their kindness was unparalleled. They looked after us as well as caring for mum with such empathy. The nurses would come and sit and talk to us and explain clearly what was happening. The whole experience made what we were going through more bearable.