St Clare's Care Home

Ditchling Road, Burgess Hill RH15 0GU
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9.6 60 Reviews
  • St Clare's Care Home, Burgess Hill
St Clare’s Care Home has been purpose-built to bring all the benefits of modern and professional care to older people and wheelchair users.

Surrounded by scenic views of St George's Park, residents can achieve a relaxing lifestyle enhanced by an area of outstanding natural beauty, with much of the 250 acres accessible by wheelchair.

Pastoral care is organised to suit the individual's needs, which the Augustinian Sisters have provided as far back as 1868.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1782 – £1782
  • Self-Funded Residential Dementia Care: £1782 – £1782
  • Self-Funded Nursing Care: £1782 – £1782
  • Self-Funded Nursing Dementia Care: £1782 – £1782
  • RESPITE Self-Funded Residential Care: £2146 – £2146
  • RESPITE Self-Funded Residential Dementia Care: £2146 – £2146
  • RESPITE Self-Funded Nursing Care: £2146 – £2146
  • RESPITE Self-Funded Nursing Dementia Care: £2145 – £2146

Updated until 2026

These prices are only a guideline, please contact St Clare's Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Karen Shrimpton (Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome

Parking

  • Parking available - Free

St Clare's Care Home Reviews (60)

9.6

St Clare's Care Home has a Review Score of 9.6 (9.607) out of 10, based on 16 reviews in the last 2 years.
Over all time St Clare's Care Home has 60 reviews.

Overall Experience
  • 49
  • 7
  • 2
  • 2
  • 0
Date Published
  • 60
  • 11
  • 13
  • 16
  • 44
Reviewer Connection to St Clare's Care Home
  • 21
  • 10
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 60, showing 1-20
Review from Hannah B (Granddaughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran appears to be beautifully looked after. She had a gad fall and broke her wrist so its a relief to have her cared for here in such clean surroundings. A comfortable room and friendly, smiley staff. It can be hard to get through on the phone to the resident but other than that it's amazing.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your kind review of our care home, much appreciated. Best Wishes from the whole team.

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Review from J S (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is looked after very well by his team of 'regular' carers. He has a good appetite and enjoys the food prepared for him. The staff are always polite and helpful and let us know how dad has been getting on since our last visits.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your much appreciated review of our home. With best wishes from all the team.

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Review from C J (Sister of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can see that my sister is comfortable and very well cared for. I have been present at feeding times and the meals are beautifully prepared. The team are very caring and patient with my sister.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your lovely review of our care home, it is a pleasure to care for your sister and all residents. Best wishes from the whole team.

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Review from Josh A (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care that my mother and father are receiving at St Clare's Care Home, all the staff have been so caring and considerate and kind, which has helped my parents so much, and above all give me great comfort knowing they are in good care. Thank you to everyone.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your lovely review of the home. It is a pleasure for us to care for all residents.

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Review from R B (Husband of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been well looked after for over 5 years.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your review, it is our pleasure to care for your loved one. Best Wishes, from all of the team.

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Review from C R (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Saint Clare's showed great compassion, care and respect towards the residents. Importantly, I am updated regularly regarding the welfare and well-being of my parents. Nothing is too much trouble for them and I feel assured that my parents have kind people looking out for them.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your review of St Clare's it is our pleasure to be of service.

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Review from Debbie B (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very resistant to the thought of going to a nursing home but has settled in well. Saint Clare's has created a safe, homely space for her and I can see she's well cared for.
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Review from John P (Husband of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife moved to St Clares last Novembers and as far as I can tell her treatment and care has been beyond reproach.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your kind words for the team. It is our pleasure to care for your loved one. Best wishes, the whole team at St Clares.

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Review from Helen B (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited St Clarkes in a professional capacity for some years, so had no hesitation in choosing it for my mother.
Everyone has been so friendly and welcoming. Nothing has been too much trouble and we no longer need to worry about mum, as she us so well cared for.
Excellent communication and
feedback when necessary.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your very kind review of St Clare's it is a pleasure to care for your mother. Best Wishes. The whole team

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Review from A D (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the receptionist through carers, cleaners and managers, my husband received a warm welcome. Communication is excellent and timely. His room is warm and bright, and he is kept comfortable and well-nourished. He is dealt with a sympathetic and kind manner, and is able to enjoy a joke and a chat with
the wonderful carers. The nurses keep a close eye on his medical needs, and these are attended to promptly.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your review of our lovely home, and staff. Much appreciated with best wishes.

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Review from P K (Son of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased that dad has adapted to life at St Clares, he certainly enjoys the activities.
Dad has always enjoyed drawing and painting and therefore particularly enjoys the art club, the staff are very supportive and give him encouragement to complete his paintings.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you very much for your kind review of St Clare's. We are so pleased that your dad is settling in well, and enjoying activities.

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Review from Gary O (Son of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about the care home is very good. The staff are very caring. All of my father's physical needs and mental needs are well cared for. His care is regularly reviewed by the team and he has regular contact with his GP and other health care professionals.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for your kind review, we are pleased that the home is meeting the needs of your father and appreciate your comments.

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Review from P M (Husband of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife going into a care home was a massive decision for the family. She has now been in St Clare's for 6 months and she has settled in well. All the staff have been so welcoming and helpful. Visiting has been easy and all the staff have been understanding and very cooperative. Any issues have been
promptly resolved. The extensive grounds are ideal for our regular walks.
Overall an excellent care home run by a professional and dedicated and caring team.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you so much for your very kind review, much appreciated by the whole team.

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Review from T E (Wife of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some lack of basic care.
Call bell left out of reach.
Drinks left out of reach.
Food not cut up.
Food on flat plate.
Spoon not given - fork is difficult to use.
Not checked after food given, often falls asleep, food cold or spilt over him.
Not shaved or given razor regularly.
Bad arm not supported.
Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for speaking with me today. We will work on an improvement plan and keep communication lines open. Look forward to meeting you on Monday 22/04/2024 to discuss. Kindest regards.

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Review from Laura D (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at St Clare's Care Home provided wonderful care and support to my dad. They all appeared to genuinely care about him and it always felt like I was being so well supported by them too. The range of activities on offer and their commitment to engage residents was particularly outstanding.
Reply from Judith Juan, Manager at St Clare's Care Home

Thank you for your review, it is much appreciated. The team of St. Clare's will continue to provide the care and support up to the highest standard.

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Review from Eric J (Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well looked after but there are one or two exceptions.
Reply from Judith Juan, Manager at St Clare's Care Home

Thank you for your review and the team of St. Clare's will continue to provide the care and support you need up to the highest standard.

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Review from K S (Resident) assisted by family/friend published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found staff very caring, but a little careless with certain aspects, i.e. mislaying personal laundry and some mislaid medication - all sorted out in the end.
Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review. We will endeavour to provide a good standard of care.

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Review from Sally J (Respite Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very well cared for. The staff are amazing - always caring, good-humoured, fun and very patient.
Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review. It is much appreciated.

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Review from D D (Niece of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a family member and family friend in the home over the past 12 months who are residents.
The location of the home is great, purpose-built, with lovely windows and parking and access surrounded by a lake and farm animals and well-tended gardens, so a positive place to stay and nice for a
walk and also to visit. Care home staff are always welcoming, and the well-being and safety of the residents from my visit and contact with the front desk and kitchen staff have always been very evident and part of the culture and ethos of the care home. Care home fees are expensive, but for the level of care, services available of clothes being washed, staff care costs, food, and hairdressing services, residents have everything they need, along with a large television room. Residents are always safe, and if there are any problems or concerns, the care home manager and her team will always speak to me via phone or via email. Food is always subjective - suggestion - sandwiches should not be served as the main evening meal.
Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the review. We will endeavour to maintain the standards of care the residents deserved.

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Review from R D (Daughter of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am pleased with the care my father is receiving. The staff are very friendly, capable and helpful. The food is really good, and cups of tea/coffee are available when the residents need them. My father is treated with respect, and any medical issues are addressed quickly by the nursing staff.
There are many activities and also events, to which family can come.
Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review of St Clare's; it is much appreciated.

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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for St Clare's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.607 for St Clare's Care Home is calculated as follows: ( (130 Excellents x 5) + (47 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 191 Ratings = 4.607
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Clare's Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Karen

Karen Shrimpton

Job Title: Interim Manager Joined: 2024

My name is Karen Shrimpton, I am the interim manager at St Clare's care home.


I have worked in Health and social care for the last 26 years, 16 years of these in the management of care homes - Supported living, Learning disabilities, Dementia, Residential and Acquired brain injuries.


I enjoy working with the elderly and find my role to be both rewarding and fulfilling, which in turn meets my strong values in the care sector.


My qualifications are:


- NVQ 4 Registered Manager's award.
- Level 3 Practice Nurse
- Level 7 Practice Nurse
- Level 5 Diploma in Health and Social Care
- Level 7 degree in health and social care

Jula

Jula Biadora

Job Title: Deputy Manager/ Clinical Lead Joined: 2004

I graduated Bachelor of Science in Nursing in April 1995 in the Philippines and worked as a staff nurse in the Community Clinic.


I came to the UK in December 2002 and worked as a staff nurse in The Lawns Nursing Home in Kempsey, Worcester I joined St. Georges Retreat in April 2004 and worked at St Rita’s unit as a staff nurse, then moved to the newly built St. Rita’s Care Home in 2007 until June 2020 in the same role. I became a Deputy Home Manager/Clinical Lead at St. Clare’s Care Home from June 2020 until the present.


I love my job and I am passionate about care and the services offered to vulnerable people.

Marianne

Marianne Jacalne

Job Title: Clinical lead Joined: 1999

The clinical lead of St. Clare's Care Home.

Lesley

Lesley Watson

Job Title: Home Administrator Joined: 2008

I was a Manager at BT before moving to Scotland in 1999 where I worked as a Senior Support Worker for people with Learning Difficulties and the Elderly until March 2008.


I joined Augustinian Care in April 2008 at St Mary's and was the first Home Administrator. St Clare's October 2020 to date.


My role is diverse and rewarding and enables me to interact with residents, family and friends.

Frequently Asked Questions about St Clare's Care Home

What types of Care is St Clare's Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Clare's Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at St Clare's Care Home?

Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Clare's Care Home to the centre of Burgess Hill?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Clare's Care Home to verify any information. View our terms and conditions. St Clare's Care Home has an Enhanced Service - more info.