St Clare's Care Home, Burgess Hill, East Sussex
St Clare's Care Home, Burgess Hill, East Sussex
St Clare's Care Home, Burgess Hill, East Sussex

St Clare’s Care Home has been purpose-built to bring all the benefits of modern and professional care to older people and wheelchair users.

Surrounded by scenic views of St George's Park, residents can achieve a relaxing lifestyle enhanced by an area of outstanding natural beauty, with much of the 250 acres accessible by wheelchair.

Pastoral care is organised to suit the individual's needs, which the Augustinian Sisters have provided as far back as 1868.

Group: Trustees Augustinian Community

Person in charge: Christian Estrada (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Nursing Care Single from £957 (These prices are only a guideline, please contact St Clare's Care Home to find out the exact price for your requirements.)

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Clare's Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 St Clare's Care Home has a Review Score of 9.9 (9.853)

The Review Score of 9.9 (maximum of 10) for St Clare's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for St Clare's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.853 for St Clare's Care Home is calculated as follows: ( (177 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for St Clare's Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 15 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Clare's Care Home?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Clare's Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Relative of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

This is the best care home any of our family has visited. The staff were caring and professional until the end, preserved my father's dignity and kept the family involved and informed throughout.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a bad fall at Christmas, I needed to find full residential care for my mother who suffers from dementia. Being on the same site as the assisted living accommodation she was already living in, made St Clare's an obvious choice, given their experience with dementia care.

The management and staff have been wonderful getting her settled and cared for after hospital. They have managed to get her knitting again and enjoying life.l They are hugely pro-active in all areas and are warm, friendly, caring and above all, patience with my mother and all the other residents from what I can see. Highly recommended.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my husband and I are delighted with the care his mother is receiving at St Clare's Care Home. It is a lovely warm and welcoming environment to visit with the staff being very approachable.
We also feel that mother-in-law responds well to the warmth of the staff and the pleasant, light-filled spaces. The best compliment I can give is that I would highly recommend this home to anyone!

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our overall impression is that St Clare's goes all-out to provide the best possible care for all the residents and their families. There is an open, and welcoming, atmosphere, and our overwhelming impression is that the home is very well run. Our relative is very pleased with the staff's care, support and respect, and we have complete confidence for her well-being. The care home is part of a newish estate, built in attractive parkland, which includes retirement homes and a farm.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife who has Alzheimer's and Parkinson's disease has been resident at St Clare's for 5 months. I have been very impressed with the dedication of her carers who are invariably polite and warm hearted. Unfortunately, my wife's speech is very limited and that has severely reduced the contact she is able to have with other residents. Moreover, the level of their spoken English has sometimes limited the contact she is able to make with care staff. I have always been warmly welcomed as a visitor and staff are unfailingly helpful in meeting my needs. Two minor criticisms 1) I am rarely able to get a report of how my wife has been since my last visit (key worker scheme) 2) Performers not able to draw residents with participation.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Christian Estrada, Home Manager at St Clare's Care Home responded to this review on 03 Aug 2017:

Thank you for the positive review. Any feedback is vitally important to us. We always aim for residents and relatives experiences meet their satisfaction. We have highly skilled and caring staff, some have originated from different places, bringing with them a wealth of knowledge, good experiences, and cultures. Most residents find their company comforting and reassuring during one to one and when they become involved with meaningful activities that would suit their individual needs and interest. Three various entertainers are coming to St Clare's to perform in August and I hope that you find the time and join your wife to attend each performance and hopefully draw everyone’s interest and enjoyment. The organisation continues to explore ways in developing other means of engaging communication, not only focusing on the verbal but through other more effective nonverbal means. Thank you as well for accepting our invitation this month to discuss the progress of your wife’s condition since coming to us in February.

The home treats my husband with dignity. They cope with his mental state well and ensure that the family are kept aware of any problems. My husband was in a very poor state mentally when he moved to St Claire's Care Home. The staff show endless patience. They also cope with his complex physical needs. The rooms are always clean, the food is good and medication given under supervised conditions. He is asked if he wants to join in activities but respected when he prefers to sit quietly. The family feel blessed that St Claire's are able to look after him.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Christian Estrada, Home Manager at St Clare's Care Home responded to this review on 19 Jul 2017:

Thank you for the kind words about the staff and the way we care for your husband and the residents of St Clare's. Your positive and encouraging feedback help and motivate us to do our best for our residents for them to have valued and fulfilled lives whilst at St Clare's.

My mum has lived at St Clare's for almost two years. From the first day she arrived there, she has been treated with great care, respect and love. The manager and deputy manager and their staff work tirelessly to ensure the residents' lives are as good as possible. People of differing needs live side by side successfully.
St Clare's is so different than all the other places I visited when looking for a place for my mum. It's like coming into a beautiful country hotel with a calm, caring atmosphere.
Their Summer Fair is amazing and reflects the ethos of the place - so thoughtfully planned and safe yet fun with food, music, dancing, coconut shies, archery, tombolas, Punch and Judy and lots more.
Well done St Clare's!

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All residents are acknowledged as individuals within a delightfully inclusive and caring environment. The individuals' wishes and privacy are respected. At the same time every effort is made to integrate residents and to create a happy community. Great effort is made by all staff to encourage and assist residents to come together for all meals and to enjoy other activities.
Most staff appear to know the names of most residents and always try to communicate positively with individuals.
A system of staff teams and rotas works efficiently under guidance from senior management who manage to appear calm and relaxed. Visitors to St Clare's are presented with an impression of a 'happy family'.
Nursing care is excellent and referrals to doctors and other professionals very speedy if required. Communication with family members is efficient. Opinions and requests from family are taken into consideration and responded to efficiently.
A lovely setting.
I highly recommend St Clares.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent care home. All the staff well trained with a good level of supervision. Everyone is very welcoming, including the kitchen and cleaning staff.
There need to be more activities as my mother spends too much time on her own in her room.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Neil Kentish, Care Director at St Clare's Care Home responded to this review on 24 Apr 2017:

Thank you for your review. We are pleased that you found the care we provide overwhelmingly excellent. The feedback you have kindly provided will help us develop a meaningful activities programme that meets the emotional and psychological needs of every resident.

I have found the staff at St Clare's Care Home to always be caring, professional and conscious of the individuality of the residents.
Standards of ambience, cleanliness and catering are extremely high.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A beautiful home for my mother which is staffed with wonderful, caring people.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Over the past 12 years, my mother and 2 aunts have been residents here and I cannot speak highly enough of the wonderful, loving care that the staff have shown my family. The staff always keep me well informed on the well being of my family which is especially important to me as I don't live in the country.
St Clare's is like a home away from home in a safe environment and breathtaking surroundings which is wheelchair friendly. The residents are treated with great dignity. Visiting my family is always a happy time.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A lovely, caring home set in beautiful grounds. You get that feeling of visiting a hotel rather than a care home when you enter, it is the same. No hint of the "classic" UK care home.
Excellent staff, decor, cleanliness and amenities.
First class.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been resident at St Clare’s Care Home since December 2014. She is happy, contented and consistently well cared for by lovely, kind, compassionate staff and excellent management. Her care has been well adapted to her increasing needs, both in terms of her confusion and as she went from being very active to wheelchair bound following a stroke. The atmosphere is light, airy and sweet smelling, with plenty of sitting areas to choose from and St George’s Park is delightful. Even in the wheelchair, she occasionally takes a trip in the minibus. As her faith is important to her, the nuns visit often and bring her Communion. Each time I visit I am humbled by the kindness and attentiveness of the staff and very grateful to have found this wonderful community at St Clare’s for Mum. I recommend them highly.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Clare's looked after my Mum for 3.5 years from March 2013. She passed away a few weeks ago, but in that 3.5 years they looked after Mum brilliantly and managed her many problems from Parkinsons to Dementia with much kindness and love which made it so much easier for the rest of the family. I can't recommend them highly enough.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister-in-law has been a resident of St Clare's Care Home for 16 years. During this time the care has been wonderful. She is happy and safe thanks to the expert nursing care and understanding of her condition.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent level of care and attendance towards my mam. A clean and healthy environment. Activities are always fun to join in with.

How likely would you be to recommend St Clare's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for St Clare's Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for St Clare's Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Clare's Care Home