St Clare's Care Home

Ditchling Road, Burgess Hill RH15 0GU
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9.6 60 Reviews
  • St Clare's Care Home, Burgess Hill
St Clare’s Care Home has been purpose-built to bring all the benefits of modern and professional care to older people and wheelchair users.

Surrounded by scenic views of St George's Park, residents can achieve a relaxing lifestyle enhanced by an area of outstanding natural beauty, with much of the 250 acres accessible by wheelchair.

Pastoral care is organised to suit the individual's needs, which the Augustinian Sisters have provided as far back as 1868.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1782 – £1782
  • Self-Funded Residential Dementia Care: £1782 – £1782
  • Self-Funded Nursing Care: £1782 – £1782
  • Self-Funded Nursing Dementia Care: £1782 – £1782
  • RESPITE Self-Funded Residential Care: £2146 – £2146
  • RESPITE Self-Funded Residential Dementia Care: £2146 – £2146
  • RESPITE Self-Funded Nursing Care: £2146 – £2146
  • RESPITE Self-Funded Nursing Dementia Care: £2145 – £2146

Updated until 2026

These prices are only a guideline, please contact St Clare's Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Karen Shrimpton (Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome

Parking

  • Parking available - Free

St Clare's Care Home Reviews (60)

Total of 60, showing 21-40
9.6

St Clare's Care Home has a Review Score of 9.6 (9.607) out of 10, based on 16 reviews in the last 2 years. Over all time St Clare's Care Home has 60 reviews.

Overall Experience

  • 49
  • 7
  • 2
  • 2
  • 0

Date Published

60
11
13
16
44

Review from M H (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only very complimentary opinions - the staff are always polite, friendly and helpful whenever we visit. When we ask for yea/refreshments, they come with something for us too. Mum is always clean, dressed and content when we visit - staff are able to answer our questions or find someone who knows.
Amazing staff, lovely room and fantastic facilities.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review. It gives us the strength to continue what we are doing for your loved ones. Your continued support is invaluable to us.

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Review from Stephen M (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt that St Clare's is well maintained, but more importantly, the staff provide very professional and compassionate care. My one observation is that many residents seem unoccupied. I understand a number of activities take place, but I would like to see more activities for residents as
they have sufficient staffing to do so.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the review. Your comments are much appreciated and valued. We will be introducing other activities in the home that would be suitable for each resident's needs.

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Review from A C (Sister of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been here for two months. To my surprise, she settled remarkably well and has adapted to a completely new way of life. The staff have all been very caring and helpful, which I feel is the reason why She has settled. She has ear;y dementia and is not very easy to care for at times. There
is a pleasant air of calm and airiness throughout the building, which has a very nice setting.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the lovely review. We will continue to provide the best care possible for your love ones.

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Review from Stuart P (Son of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experince of St Clare's Care Home since my mother has been a resident has been a very good one. Visiting Mum has been a pleasure. All staff and management have been welcoming, and Mum has always looked clean, neat and tidy. Her room is clean, as is the dining room, and the garden is well cared for.
She is very happy at St Clare's and is settling in well.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the wonderful review for St Clare's; it is much appreciated.

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Review from Donald C (Resident) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The setting is excellent, and also the atmosphere.
The meals are good and varied.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the lovely review for St. Clare's. The team will continue to provide the best care possible to all our residents.

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Review from Linda G (Daughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful place for my mum to spend the last phase of her life. The staff were very experienced in caring for all her needs and ours.

Reply from Judith Juan, Manager at St Clare's Care Home

Dear Linda, thank you very much for your review and kind words.

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Review from J R (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended this lovely home to friends and acquaintances. It is a beautiful home, tastefully decorated with a calm, caring and peaceful atmosphere.
I shall never forget the sympathetic welcome we received on arriving at the home. My mother's room was prepared, warm, immaculately clean
and nothing was too much trouble to settle her in.
We felt immediately surrounded by knowledge and understanding.
The staff are invariably helpful and kind and great attention is given to my mother's needs, her care being very much centred around her as an individual. The staff take into account and welcome any input from me as an addition to their knowledge of her.
I appreciate all the extra care that they take, for example when my mother is too sleepy to eat, her meal is given to her at a time when she is able to eat and they are happy to make her a cup of tea at any time.
It is remarkable to see how sensitively and gently the staff manage other residents and the efforts they make to encourage them to be calm, happy and engaged.
The staff endeavour to ensure that my mother is comfortable as it is possible for her to be and I am truly grateful.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the kind words. Your continued support gives us the strength to continue to give love and care to your loved ones.


Yours Sincerely,


Judith

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Review from Lisa O (Daughter of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent. My mother is extremely complimentary about all the caring staff under excellent management. The carers are so warm and friendly and really cheer my mother up.


If I had to give any constructive criticism, I would recommend that all staff on reception should be as warm

and friendly as two particular members of staff and their team.

Reply from Judith Juan, Manager at St Clare's Care Home

Hi Lisa, thank you very much for your review.
Kind Regards.

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Review from Susan H (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend St Clare's nursing home. The level of care is excellent. The management is very approachable, forward-thinking, positive and motivated to achieve the highest standards of care. My mother has been a resident for two years and is treated with respect, dignity and compassion. The
staff are very friendly, kind and approachable, and try to deliver the best care somehow under difficult circumstances!

Reply from Judith Juan, Manager at St Clare's Care Home

Dear Sue, thank you very much for your feedback. It is much appreciated and will continue to inspire us to provide the best care to your loved ones.
Best Wishes.

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Review from T H (Niece of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a tough year, and how awesome and amazing have the staff and management at St Clare's been. They have all gone above and beyond the call of duty, and I cannot thank them enough for what they have sacrificed and delivered to my auntie.

Reply from Judith Juan, Manager at St Clare's Care Home

Hi Trixie, thank you very much for your continued support and appreciation for all we do. It is your understanding and kindness that keeps us all going.
Best Wishes.

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Review from P B (Friend of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my friend has resided in the care of St Clare's and prior to that, she has received absolutely wonderful all-round care. Her room is clean and comfortable. The dining room is spacious and clean, and the food she receives has a variety of choice and is both nutritious and invitingly presented.
Overall, the standard of care she receives is exceptional. Cared for by the staff with support, respect and dignity, that is evident at all times. Management and staff are willing to go the extra mile to ensure the resident needs are met and, that they are happily content. Activities are encouraged outside of her room, and both inside and outside of the premises, where staff and family can take walks with their loved ones in beautiful grounds. Entertainment is regularly supplied too. Thank you, one and all.

Reply from Judith Juan, Manager at St Clare's Care Home

Dear Pam, thank you for the review. We will continue to do our best to ensure that all our residents receive the best care.
Kind Regards.

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Review from Alison P (Sister of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister looked happy and well cared for. There was only one problem when a member of staff didn't know she was on a diet and was feeding her a cooked breakfast. Apart from that, can't fault the caring staff.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you for the review. Much appreciated. We will continue to do our best for your loved ones. My best wishes.

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Review from Neil M (Cousin of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to say because of the Covid-19 Lockdown. Overall I'm very satisfied with the home's care. They have introduced remote access to give relatives ways of keeping in touch and their ethos, in general, seems exemplary.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review and support, especially during this difficult time.

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Review from J S (Brother of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first visit to the care home. We visited my sister accompanied by my brother in law who showed us around. The staff were very friendly and appeared kind and considerate. The condition of the home was excellent and the facilities impressive. My sister was well attended and appeared to be
very happy with her care. I shall be happy to go again and visit. I hope the standards maintain.

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Review from Mary C (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very pleased with the way they look after my husband, kindness and respect. Thank you.

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Review from Queenie CL (Daughter of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I am sadly in the process of moving my 85-year-old mum to another care home this week. She has been at St Clare’s since October 2015. During this time, she has benefitted from some continuity of care and staff have accommodated her eating habits and made an effort to get to know her. However, St Clare’s
is large, more like a mid-range hotel than home from home and there seems to be a lack of activities and not much in the way of homely touches. I’ve found there is a noticeable turnover of staff, a lack of communication between staff and management, no reception at weekends, staff do not have high enough standard of English to make themselves understood on the phone, and morale seems generally low. Recently I received a generic letter regarding something which specifically concerned my mother. It was this that finally made me lose confidence in St Clare’s as I had to continually contact management about this matter and felt uninformed and unsupported. Disappointing.

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Review from Michael S (Brother of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted to leave some positive feedback regarding the new management team at St Clare's and the changes that have been made. I have read the few last reviews and find this unfair. The new manager has seemed to have highlighted old issues and practices from the past and is dealing with these in a professional
manner while keeping relatives up to date.


The activities has had a totally new refit with a new activities programme introduced and looks great!


There is no receptionist at the weekend but a call bell puts you through to a senior member of staff that lets you in and will deal with any enquires.


I have no concerns whatsoever with my relative's level of care and no hesitation in recommending St Clare's Care Home.

Reply from Tracy Chant, Home Manager at St Clare's Care Home

Dear Michael
Thank you for your review my staff and I continue to improve and enhance the care provided at St Clare's.
I will pass your comments on to all members of my team.
Kind regards
Home Manager

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Review from M L (Relative of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

St Clare's is extremely clean.
Food is adequate, served in a nice dining room.
Unfortunately a lack of English speaking staff.
The staff are constantly changing.
No consistency. This is disturbing for residents.
Lack of suitable activities. No flowers or colour.
No stimulation which is needed.
No
staff at weekends.
It's difficult for residents to communicate with nurses who don't have good English.
No suitable therapies or activities.
See CQC report.

Reply from Tracy Chant, Home Manager at St Clare's Care Home

Dear reviewer
I am the new manager at St Clare's I have been in post since April, I would very much appreciate the opportunity to meet you to discuss the issues that you have raised.
I would like to reassure you that many of the above issues have already been addressed, maybe we could arrange a date for you to come in for a cup of tea and I could show you the improvements.
Kind regards
Home Manager

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Review from O L (Friend of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The current QCC Report was shocking. The manager and manager above him
Have both left. While the staff do their best and the grounds and home are spotlessly clean. The constant changing of staff over the last five years is very disturbing for residents who need consistency.
Unfortunately, the reception
is unmanned at weekends.
There is a lack of colour or any stimulation.
There is minimal English speaking staff
The hygiene and cleanliness is excellent, as is the food. Visiting is open at any time
But no restrictions for dementia residents leaving with visitors by accident. This happens often. Other than a note in the door.

Reply from Tracy Chant, Home Manager at St Clare's Care Home

I am the new manager of St Clare's, I would welcome the opportunity to discuss the issues that you have raised, I am available any time to suit you. I have read the review and would like to reassure you that many of your issues have already been addressed since I took up my post in April 2018. I hope this goes someway to alleviate your concerns and I appreciate all feedback good and bad as it provides us with the opportunity to review and update our practice. We are moving forward and I hope you will support us throughout the journey.

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Review from Simon C (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the St Clares Christmas tea and was amazed at the detail and professionalism of all the staff concerned. The presentation of the food was outstanding, the entertainment was just right for a Christmas party for people of 80 plus years. The whole afternoon was a great success. Thank you, St
Clares.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for your encouraging review about the recent event at St Clare's which you and your wife have attended to join your mum. The team put their hearts and passion together to ensure that all residents, their families and visitors would enjoy and experience a meaningful Christmas . Your positive review is one of the driving force for the whole team to continue to do our best in delivering exceptional care to our residents.

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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for St Clare's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.607 for St Clare's Care Home is calculated as follows: ( (130 Excellents x 5) + (47 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 191 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Clare's Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Karen

Karen Shrimpton

Job Title: Interim Manager

Joined: 2024

My name is Karen Shrimpton, I am the interim manager at St Clare's care home.


I have worked in Health and social care for the last 26 years, 16 years of these in the management of care homes - Supported living, Learning disabilities, Dementia, Residential and Acquired brain injuries.


I enjoy working with the elderly and find my role to be both rewarding and fulfilling, which in turn meets my strong values in the care sector.


My qualifications are:


- NVQ 4 Registered Manager's award.
- Level 3 Practice Nurse
- Level 7 Practice Nurse
- Level 5 Diploma in Health and Social Care
- Level 7 degree in health and social care

Jula

Jula Biadora

Job Title: Deputy Manager/ Clinical Lead

Joined: 2004

I graduated Bachelor of Science in Nursing in April 1995 in the Philippines and worked as a staff nurse in the Community Clinic.


I came to the UK in December 2002 and worked as a staff nurse in The Lawns Nursing Home in Kempsey, Worcester I joined St. Georges Retreat in April 2004 and worked at St Rita’s unit as a staff nurse, then moved to the newly built St. Rita’s Care Home in 2007 until June 2020 in the same role. I became a Deputy Home Manager/Clinical Lead at St. Clare’s Care Home from June 2020 until the present.


I love my job and I am passionate about care and the services offered to vulnerable people.

Marianne

Marianne Jacalne

Job Title: Clinical lead

Joined: 1999

The clinical lead of St. Clare's Care Home.

Lesley

Lesley Watson

Job Title: Home Administrator

Joined: 2008

I was a Manager at BT before moving to Scotland in 1999 where I worked as a Senior Support Worker for people with Learning Difficulties and the Elderly until March 2008.


I joined Augustinian Care in April 2008 at St Mary's and was the first Home Administrator. St Clare's October 2020 to date.


My role is diverse and rewarding and enables me to interact with residents, family and friends.

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