St Clare's Care Home

All the staff at Saint Clare's showed great compassion, care and respect towards the residents. Importantly, I am updated regularly regarding the welfare and well-being of my parents. Nothing is too much trouble for them and I feel assured that my parents have kind people looking out for them.

My mother was very resistant to the thought of going to a nursing home but has settled in well. Saint Clare's has created a safe, homely space for her and I can see she's well cared for.

Excellent communication and feedback when necessary.

My wife moved to St Clares last Novembers and as far as I can tell her treatment and care has been beyond reproach.

From the receptionist through carers, cleaners and managers, my husband received a warm welcome. Communication is excellent and timely. His room is warm and bright, and he is kept comfortable and well-nourished. He is dealt with a sympathetic and kind manner, and is able to enjoy a joke and a chat with the wonderful carers. The nurses keep a close eye on his medical needs, and these are attended to promptly.

Dad has always enjoyed drawing and painting and therefore particularly enjoys the art club, the staff are very supportive and give him encouragement to complete his paintings.

Everything about the care home is very good. The staff are very caring. All of my father's physical needs and mental needs are well cared for. His care is regularly reviewed by the team and he has regular contact with his GP and other health care professionals.

Overall an excellent care home run by a professional and dedicated and caring team.

Bad arm not supported.

The staff at St Clare's Care Home provided wonderful care and support to my dad. They all appeared to genuinely care about him and it always felt like I was being so well supported by them too. The range of activities on offer and their commitment to engage residents was particularly outstanding.

I am well looked after but there are one or two exceptions.

Found staff very caring, but a little careless with certain aspects, i.e. mislaying personal laundry and some mislaid medication - all sorted out in the end.

I was very well cared for. The staff are amazing - always caring, good-humoured, fun and very patient.

The location of the home is great, purpose-built, with lovely windows and parking and access surrounded by a lake and farm animals and well-tended gardens, so a positive place to stay and nice for a walk and also to visit. Care home staff are always welcoming, and the well-being and safety of the residents from my visit and contact with the front desk and kitchen staff have always been very evident and part of the culture and ethos of the care home. Care home fees are expensive, but for the level of care, services available of clothes being washed, staff care costs, food, and hairdressing services, residents have everything they need, along with a large television room. Residents are always safe, and if there are any problems or concerns, the care home manager and her team will always speak to me via phone or via email. Food is always subjective - suggestion - sandwiches should not be served as the main evening meal.

Overall, I am pleased with the care my father is receiving. The staff are very friendly, capable and helpful. The food is really good, and cups of tea/coffee are available when the residents need them. My father is treated with respect, and any medical issues are addressed quickly by the nursing staff. There are many activities and also events, to which family can come.

I have only very complimentary opinions - the staff are always polite, friendly and helpful whenever we visit. When we ask for yea/refreshments, they come with something for us too. Mum is always clean, dressed and content when we visit - staff are able to answer our questions or find someone who knows. Amazing staff, lovely room and fantastic facilities.

I have always felt that St Clare's is well maintained, but more importantly, the staff provide very professional and compassionate care. My one observation is that many residents seem unoccupied. I understand a number of activities take place, but I would like to see more activities for residents as they have sufficient staffing to do so.

My sister has been here for two months. To my surprise, she settled remarkably well and has adapted to a completely new way of life. The staff have all been very caring and helpful, which I feel is the reason why She has settled. She has ear;y dementia and is not very easy to care for at times. There is a pleasant air of calm and airiness throughout the building, which has a very nice setting.

My experince of St Clare's Care Home since my mother has been a resident has been a very good one. Visiting Mum has been a pleasure. All staff and management have been welcoming, and Mum has always looked clean, neat and tidy. Her room is clean, as is the dining room, and the garden is well cared for. She is very happy at St Clare's and is settling in well.

The meals are good and varied.