St Clare's Care Home

Ditchling Road, Burgess Hill RH15 0GU
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9.6 60 Reviews
  • St Clare's Care Home, Burgess Hill
St Clare’s Care Home has been purpose-built to bring all the benefits of modern and professional care to older people and wheelchair users.

Surrounded by scenic views of St George's Park, residents can achieve a relaxing lifestyle enhanced by an area of outstanding natural beauty, with much of the 250 acres accessible by wheelchair.

Pastoral care is organised to suit the individual's needs, which the Augustinian Sisters have provided as far back as 1868.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1782 – £1782
  • Self-Funded Residential Dementia Care: £1782 – £1782
  • Self-Funded Nursing Care: £1782 – £1782
  • Self-Funded Nursing Dementia Care: £1782 – £1782
  • RESPITE Self-Funded Residential Care: £2146 – £2146
  • RESPITE Self-Funded Residential Dementia Care: £2146 – £2146
  • RESPITE Self-Funded Nursing Care: £2146 – £2146
  • RESPITE Self-Funded Nursing Dementia Care: £2145 – £2146

Updated until 2026

These prices are only a guideline, please contact St Clare's Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Karen Shrimpton (Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome

Parking

  • Parking available - Free

St Clare's Care Home Reviews (60)

Total of 60, showing 41-60
9.6

St Clare's Care Home has a Review Score of 9.6 (9.607) out of 10, based on 16 reviews in the last 2 years. Over all time St Clare's Care Home has 60 reviews.

Overall Experience

  • 49
  • 7
  • 2
  • 2
  • 0

Date Published

60
11
13
16
44

Review from B G (Power of Attorney of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Of course, had to ring to get in, asked to see resident - a welcome smile, dining room also spik and span. Ongoing up to residents room was nicely intercepted and addressed to make sure and offered refreshments by a carer, who also checked the resident, who has been beautifully looked after these 17
years in this home. A four-star hotel could not offer better care.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for the excellent review you have given St Clare's and the organisation. The team are equally thankful for the trust and the privilege you have given us in looking after you loved one with care and passion.

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Review from J A (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at St Clare's since June 2015. During that time Mum has always been treated with respect and I have felt fully confident that her welfare is in good hands. The 2 staff who provide various activities for the residents on most days means that there is often something happening
which keeps Mum occupied and interested in the general life of the home. She has a group of friends and they enjoy being together, especially when they go out on an outing. The general atmosphere of St Clare's is one of caring and cheerfulness which comes from the staff who have a deep commitment to the care of the residents.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for the excellent review you’ve provided us. We will share your positive experiences with our staff and use it to inspire them more and to continue to do their best to provide high quality care and meaningful life experiences whilst they are here at St Clare’s.

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Review from Sylvia C (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for several years. The staff are caring and patient with her and work with her dementia.


All the staff care for her with the respect she deserves. When I visit she is well groomed and appropriately dressed. She interacts with staff well and this relationship shows

that she feels comfortable at St Clare's Care Home.

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Review from P L S (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home any of our family has visited. The staff were caring and professional until the end, preserved my father's dignity and kept the family involved and informed throughout.

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Review from Justin B (Son of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a bad fall at Christmas, I needed to find full residential care for my mother who suffers from dementia. Being on the same site as the assisted living accommodation she was already living in, made St Clare's an obvious choice, given their experience with dementia care.


The management and

staff have been wonderful getting her settled and cared for after hospital. They have managed to get her knitting again and enjoying life.l They are hugely pro-active in all areas and are warm, friendly, caring and above all, patience with my mother and all the other residents from what I can see. Highly recommended.

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Review from Gail W (Daughter-in-law of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I are delighted with the care his mother is receiving at St Clare's Care Home. It is a lovely warm and welcoming environment to visit with the staff being very approachable.
We also feel that mother-in-law responds well to the warmth of the staff and the pleasant, light-filled
spaces. The best compliment I can give is that I would highly recommend this home to anyone!

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Review from Barbara M (Relative of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall impression is that St Clare's goes all-out to provide the best possible care for all the residents and their families. There is an open, and welcoming, atmosphere, and our overwhelming impression is that the home is very well run. Our relative is very pleased with the staff's care, support
and respect, and we have complete confidence for her well-being. The care home is part of a newish estate, built in attractive parkland, which includes retirement homes and a farm.

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Review from Michael R (Husband of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife who has Alzheimer's and Parkinson's disease has been resident at St Clare's for 5 months. I have been very impressed with the dedication of her carers who are invariably polite and warm hearted. Unfortunately, my wife's speech is very limited and that has severely reduced the contact she is
able to have with other residents. Moreover, the level of their spoken English has sometimes limited the contact she is able to make with care staff. I have always been warmly welcomed as a visitor and staff are unfailingly helpful in meeting my needs. Two minor criticisms 1) I am rarely able to get a report of how my wife has been since my last visit (key worker scheme) 2) Performers not able to draw residents with participation.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for the positive review. Any feedback is vitally important to us. We always aim for residents and relatives experiences meet their satisfaction. We have highly skilled and caring staff, some have originated from different places, bringing with them a wealth of knowledge, good experiences, and cultures. Most residents find their company comforting and reassuring during one to one and when they become involved with meaningful activities that would suit their individual needs and interest. Three various entertainers are coming to St Clare's to perform in August and I hope that you find the time and join your wife to attend each performance and hopefully draw everyone’s interest and enjoyment. The organisation continues to explore ways in developing other means of engaging communication, not only focusing on the verbal but through other more effective nonverbal means. Thank you as well for accepting our invitation this month to discuss the progress of your wife’s condition since coming to us in February.

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Review from S D (Wife of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home treats my husband with dignity. They cope with his mental state well and ensure that the family are kept aware of any problems. My husband was in a very poor state mentally when he moved to St Claire's Care Home. The staff show endless patience. They also cope with his complex physical needs.
The rooms are always clean, the food is good and medication given under supervised conditions. He is asked if he wants to join in activities but respected when he prefers to sit quietly. The family feel blessed that St Claire's are able to look after him.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for the kind words about the staff and the way we care for your husband and the residents of St Clare's. Your positive and encouraging feedback help and motivate us to do our best for our residents for them to have valued and fulfilled lives whilst at St Clare's.

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Review from Sally L (Daughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at St Clare's for almost two years. From the first day she arrived there, she has been treated with great care, respect and love. The manager and deputy manager and their staff work tirelessly to ensure the residents' lives are as good as possible. People of differing needs live side
by side successfully.
St Clare's is so different than all the other places I visited when looking for a place for my mum. It's like coming into a beautiful country hotel with a calm, caring atmosphere.
Their Summer Fair is amazing and reflects the ethos of the place - so thoughtfully planned and safe yet fun with food, music, dancing, coconut shies, archery, tombolas, Punch and Judy and lots more.
Well done St Clare's!

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Review from Joanna D (Daughter of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents are acknowledged as individuals within a delightfully inclusive and caring environment. The individuals' wishes and privacy are respected. At the same time every effort is made to integrate residents and to create a happy community. Great effort is made by all staff to encourage and assist
residents to come together for all meals and to enjoy other activities.
Most staff appear to know the names of most residents and always try to communicate positively with individuals.
A system of staff teams and rotas works efficiently under guidance from senior management who manage to appear calm and relaxed. Visitors to St Clare's are presented with an impression of a 'happy family'.
Nursing care is excellent and referrals to doctors and other professionals very speedy if required. Communication with family members is efficient. Opinions and requests from family are taken into consideration and responded to efficiently.
A lovely setting.
I highly recommend St Clares.

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Review from J S (Daughter of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. All the staff well trained with a good level of supervision. Everyone is very welcoming, including the kitchen and cleaning staff.
There need to be more activities as my mother spends too much time on her own in her room.

Reply from Neil Kentish, Care Director at St Clare's Care Home

Thank you for your review. We are pleased that you found the care we provide overwhelmingly excellent. The feedback you have kindly provided will help us develop a meaningful activities programme that meets the emotional and psychological needs of every resident.

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Review from Janet T (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at St Clare's Care Home to always be caring, professional and conscious of the individuality of the residents.
Standards of ambience, cleanliness and catering are extremely high.

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Review from Guy D (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home for my mother which is staffed with wonderful, caring people.

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Review from Wendela M (Relative of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 12 years, my mother and 2 aunts have been residents here and I cannot speak highly enough of the wonderful, loving care that the staff have shown my family. The staff always keep me well informed on the well being of my family which is especially important to me as I don't live in the
country.
St Clare's is like a home away from home in a safe environment and breathtaking surroundings which is wheelchair friendly. The residents are treated with great dignity. Visiting my family is always a happy time.

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Review from Michael O (Son of Resident) published on 18 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, caring home set in beautiful grounds. You get that feeling of visiting a hotel rather than a care home when you enter, it is the same. No hint of the "classic" UK care home.
Excellent staff, decor, cleanliness and amenities.
First class.

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Review from Christina M (Daughter of Resident) published on 15 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident at St Clare’s Care Home since December 2014. She is happy, contented and consistently well cared for by lovely, kind, compassionate staff and excellent management. Her care has been well adapted to her increasing needs, both in terms of her confusion and as she went from being
very active to wheelchair bound following a stroke. The atmosphere is light, airy and sweet smelling, with plenty of sitting areas to choose from and St George’s Park is delightful. Even in the wheelchair, she occasionally takes a trip in the minibus. As her faith is important to her, the nuns visit often and bring her Communion. Each time I visit I am humbled by the kindness and attentiveness of the staff and very grateful to have found this wonderful community at St Clare’s for Mum. I recommend them highly.

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Review from Caroline R (Daughter of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Clare's looked after my Mum for 3.5 years from March 2013. She passed away a few weeks ago, but in that 3.5 years they looked after Mum brilliantly and managed her many problems from Parkinsons to Dementia with much kindness and love which made it so much easier for the rest of the family. I can't
recommend them highly enough.

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Review from Christine M (Sister-in-law of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident of St Clare's Care Home for 16 years. During this time the care has been wonderful. She is happy and safe thanks to the expert nursing care and understanding of her condition.

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Review from Pamela P (Daughter of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care and attendance towards my mam. A clean and healthy environment. Activities are always fun to join in with.

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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for St Clare's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.607 for St Clare's Care Home is calculated as follows: ( (130 Excellents x 5) + (47 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 191 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Clare's Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Karen

Karen Shrimpton

Job Title: Interim Manager

Joined: 2024

My name is Karen Shrimpton, I am the interim manager at St Clare's care home.


I have worked in Health and social care for the last 26 years, 16 years of these in the management of care homes - Supported living, Learning disabilities, Dementia, Residential and Acquired brain injuries.


I enjoy working with the elderly and find my role to be both rewarding and fulfilling, which in turn meets my strong values in the care sector.


My qualifications are:


- NVQ 4 Registered Manager's award.
- Level 3 Practice Nurse
- Level 7 Practice Nurse
- Level 5 Diploma in Health and Social Care
- Level 7 degree in health and social care

Jula

Jula Biadora

Job Title: Deputy Manager/ Clinical Lead

Joined: 2004

I graduated Bachelor of Science in Nursing in April 1995 in the Philippines and worked as a staff nurse in the Community Clinic.


I came to the UK in December 2002 and worked as a staff nurse in The Lawns Nursing Home in Kempsey, Worcester I joined St. Georges Retreat in April 2004 and worked at St Rita’s unit as a staff nurse, then moved to the newly built St. Rita’s Care Home in 2007 until June 2020 in the same role. I became a Deputy Home Manager/Clinical Lead at St. Clare’s Care Home from June 2020 until the present.


I love my job and I am passionate about care and the services offered to vulnerable people.

Marianne

Marianne Jacalne

Job Title: Clinical lead

Joined: 1999

The clinical lead of St. Clare's Care Home.

Lesley

Lesley Watson

Job Title: Home Administrator

Joined: 2008

I was a Manager at BT before moving to Scotland in 1999 where I worked as a Senior Support Worker for people with Learning Difficulties and the Elderly until March 2008.


I joined Augustinian Care in April 2008 at St Mary's and was the first Home Administrator. St Clare's October 2020 to date.


My role is diverse and rewarding and enables me to interact with residents, family and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Clare's Care Home to verify any information. View our terms and conditions. St Clare's Care Home has an Enhanced Service - more info.