St Clare's Care Home

A beautiful place for my mum to spend the last phase of her life. The staff were very experienced in caring for all her needs and ours.

The staff endeavour to ensure that my mother is comfortable as it is possible for her to be and I am truly grateful.

The care provided is excellent. My mother is extremely complimentary about all the caring staff under excellent management. The carers are so warm and friendly and really cheer my mother up.

If I had to give any constructive criticism, I would recommend that all staff on reception should be as warm and friendly as two particular members of staff and their team.

I would highly recommend St Clare's nursing home. The level of care is excellent. The management is very approachable, forward-thinking, positive and motivated to achieve the highest standards of care. My mother has been a resident for two years and is treated with respect, dignity and compassion. The staff are very friendly, kind and approachable, and try to deliver the best care somehow under difficult circumstances!

What a tough year, and how awesome and amazing have the staff and management at St Clare's been. They have all gone above and beyond the call of duty, and I cannot thank them enough for what they have sacrificed and delivered to my auntie.

In the time my friend has resided in the care of St Clare's and prior to that, she has received absolutely wonderful all-round care. Her room is clean and comfortable. The dining room is spacious and clean, and the food she receives has a variety of choice and is both nutritious and invitingly presented. Overall, the standard of care she receives is exceptional. Cared for by the staff with support, respect and dignity, that is evident at all times. Management and staff are willing to go the extra mile to ensure the resident needs are met and, that they are happily content. Activities are encouraged outside of her room, and both inside and outside of the premises, where staff and family can take walks with their loved ones in beautiful grounds. Entertainment is regularly supplied too. Thank you, one and all.

Our sister looked happy and well cared for. There was only one problem when a member of staff didn't know she was on a diet and was feeding her a cooked breakfast. Apart from that, can't fault the caring staff.

Difficult to say because of the Covid-19 Lockdown. Overall I'm very satisfied with the home's care. They have introduced remote access to give relatives ways of keeping in touch and their ethos, in general, seems exemplary.

This was our first visit to the care home. We visited my sister accompanied by my brother in law who showed us around. The staff were very friendly and appeared kind and considerate. The condition of the home was excellent and the facilities impressive. My sister was well attended and appeared to be very happy with her care. I shall be happy to go again and visit. I hope the standards maintain.

I have always been very pleased with the way they look after my husband, kindness and respect. Thank you.

I am sadly in the process of moving my 85-year-old mum to another care home this week. She has been at St Clare’s since October 2015. During this time, she has benefitted from some continuity of care and staff have accommodated her eating habits and made an effort to get to know her. However, St Clare’s is large, more like a mid-range hotel than home from home and there seems to be a lack of activities and not much in the way of homely touches. I’ve found there is a noticeable turnover of staff, a lack of communication between staff and management, no reception at weekends, staff do not have high enough standard of English to make themselves understood on the phone, and morale seems generally low. Recently I received a generic letter regarding something which specifically concerned my mother. It was this that finally made me lose confidence in St Clare’s as I had to continually contact management about this matter and felt uninformed and unsupported. Disappointing.

I wanted to leave some positive feedback regarding the new management team at St Clare's and the changes that have been made. I have read the few last reviews and find this unfair. The new manager has seemed to have highlighted old issues and practices from the past and is dealing with these in a professional manner while keeping relatives up to date.

The activities has had a totally new refit with a new activities programme introduced and looks great!

There is no receptionist at the weekend but a call bell puts you through to a senior member of staff that lets you in and will deal with any enquires.

I have no concerns whatsoever with my relative's level of care and no hesitation in recommending St Clare's Care Home.

See CQC report.

But no restrictions for dementia residents leaving with visitors by accident. This happens often. Other than a note in the door.

I attended the St Clares Christmas tea and was amazed at the detail and professionalism of all the staff concerned. The presentation of the food was outstanding, the entertainment was just right for a Christmas party for people of 80 plus years. The whole afternoon was a great success. Thank you, St Clares.

Of course, had to ring to get in, asked to see resident - a welcome smile, dining room also spik and span. Ongoing up to residents room was nicely intercepted and addressed to make sure and offered refreshments by a carer, who also checked the resident, who has been beautifully looked after these 17 years in this home. A four-star hotel could not offer better care.

My mother has been a resident at St Clare's since June 2015. During that time Mum has always been treated with respect and I have felt fully confident that her welfare is in good hands. The 2 staff who provide various activities for the residents on most days means that there is often something happening which keeps Mum occupied and interested in the general life of the home. She has a group of friends and they enjoy being together, especially when they go out on an outing. The general atmosphere of St Clare's is one of caring and cheerfulness which comes from the staff who have a deep commitment to the care of the residents.

My mother has been at the home for several years. The staff are caring and patient with her and work with her dementia.

All the staff care for her with the respect she deserves. When I visit she is well groomed and appropriately dressed. She interacts with staff well and this relationship shows that she feels comfortable at St Clare's Care Home.

This is the best care home any of our family has visited. The staff were caring and professional until the end, preserved my father's dignity and kept the family involved and informed throughout.

Following a bad fall at Christmas, I needed to find full residential care for my mother who suffers from dementia. Being on the same site as the assisted living accommodation she was already living in, made St Clare's an obvious choice, given their experience with dementia care.

The management and staff have been wonderful getting her settled and cared for after hospital. They have managed to get her knitting again and enjoying life.l They are hugely pro-active in all areas and are warm, friendly, caring and above all, patience with my mother and all the other residents from what I can see. Highly recommended.