Ashton Healthcare Group Ltd in East Sussex | 2 Care Homes

Review of
Grove Park Healthcare
from Christopher P (Husband of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

I am very pleased with the care my wife receives at the home, she has been a resident for 9 months and seems much calmer and happier now than she was previously at the hospital she was in for about 3 months before being admitted to your home and another care home she was in for 6 weeks respite care

late 2023.
The facilities are good, the home and her room are kept clean, she likes the food and the carers seem to spend a lot of time with her, often found sitting with her in her room when I visit. The nurses also seem to keep on top of her diabetes which is reassuring, they didn't seem to at the previous care home residence.
My grandmother, mother and two of my wife's siblings all had Alzheimer's and spent time in nursing homes and I can honestly say your home is much better in many ways, partly because it is a purpose built home not a converted house but mainly because of the kindness of your staff.

Reply from Ana Brisbar, Hospital Manager at Grove Park Healthcare

We are delighted to hear from you and appreciate your kind feedback. Our team collaborates effectively to ensure we provide the best possible care. It is rewarding for us to offer individualized care and witness positive changes in our residents' lives by enhancing their quality of life. We welcome any suggestions you might have as we strive to maintain high standards of care for everyone and ensure that family and friends feel the warmth of our home.Best wishes.

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Review of
Birch Grove Nursing Home
from Adam M (Son of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

My mother came to Birch Grove after a stay in hospital approximately six months ago.
As many others have noted, the management and staff have been, and are, extremely caring and attentive in meeting my mothers needs.
The atmosphere is very much that of a 'home' as opposed to a hospital or hotel.
In

addition, Birch Grove is extremely flexible and the staff are always willing to work around differing needs such as visiting times, taking loved ones out etc. On this score, the proximity to Preston park is a big bonus, although Birch Grove does have a nice garden of it's own.

Reply from Sarabjit Kaur, Registered Manager at Birch Grove Nursing Home

Thank you very much for your kind words Adam, it's our pleasure to look after mum and Birch Grove is her home.

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Review of
Birch Grove Nursing Home
from J G (Cousin of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

Staff were, as ever, very helpful on my visit. It was lovely to see my cousin looking very happy and looking much healthier than when she first arrived at Birch Grove. She is clearly being well looked after.
Her new orthopaedic chair seems to be doing the trick and she is more comfortable. Thank

you to whoever sourced it.

Reply from Sarabjit Kaur, Registered Manager at Birch Grove Nursing Home

Thank you very much JG for your kind words and it is our pleasure to look after your cousin.

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Review of
Grove Park Healthcare
from Leanne G (Granddaughter of Resident) published on 6 June 2025

Submitted via Website • Report

Overall Experience

Staff are very welcoming, my Nan is always comfortable, clean and well looked after.
The food is of a high standard and my Nan always enjoys what's on offer.
Her room is of a very good standard however it could be cleaned more often especially in the more difficult to reach areas.
I feel my nan

is safe in this environment, with lots of staff who are always visible and available to help.
My nan recently had her 99th Birthday, the home kindly allowed us as a family to use the dining area for a small gathering and made her a lovely birthday cake.

Reply from Ruth Lambert, Manager at Grove Park Healthcare

Thank you for your lovely feedback. We were only too happy to facilitate your nan's birthday party. We look forward to hosting her 100th birthday celebrations. I will pass your comments regarding cleanliness on to our domestic team and we apologize for the standards not meeting your expectations. I'm pleased that overall you are happy with the care your nan is receiving and I will pass on your feedback to our hard working team. Thank you from all at Grove park

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Review of
Grove Park Healthcare
from Julia E (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

Overall my mother is happy with the care home. She has become more outgoing and is settled in her routine.
The staff are all very approachable/ friendly. Mostly the food is well presented and varied.
All my mothers needs are catered for, as a family member it is brilliant that I can visit at any

time and feel comfortable that she is in safe hands.

Reply from Ruth Lambert, Manager at Grove Park Healthcare

Thank you for your feedback. It's so lovely to hear that we have been able to support someone to regain their confidence and improve their quality of life. We welcome all feedback and encourage our residents and relatives to attend our meetings so we have the opportunity to hear feedback and keep you up to date with what is happening in Grove Park. Thank you again, we will pass your comments on to our hard working team members.

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Review of
Birch Grove Nursing Home
from Deborah B (Daughter of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum seems very happy in the care home she always looks nice and clean. She eats the food provided and really enjoys them
The staff are always accomodating we are very pleased with servic provided and have no issues with Birch Grove Nursing Home.
Thank you for looking after my mum.

Reply from Sarabjit Kaur, Registered Manager at Birch Grove Nursing Home

Thank you for your kind words and it's our pleasure to look after mum.

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Review of
Birch Grove Nursing Home
from Christopher K (Friend of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care, all staff wonderful.

Reply from Sarabjit Kaur, Registered Manager at Birch Grove Nursing Home

Thank you very much for your kind words and supporting the home and the staff.

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Review of
Birch Grove Nursing Home
from John H (Husband of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

I like the way that Birch Grove is run with the emphasis on the word 'home'! The management, with excellent support from the staff, provide excellent care and support for the residents. There is a distinct homely feel!

Reply from Sarabjit Kaur, Registered Manager at Birch Grove Nursing Home

Thank you very much and it's our pleasure to look after your wife and get to know such a wonderful people.

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Review of
Grove Park Healthcare
from Steve R (Son-in-law of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Residents are well cared for and the staff are friendly and attentive. There are a lot of activities for the residents and the food is very good. We feel that my mother-in-law is in a safe environment and her needs are being met.

Reply from Ruth Lambert, Business support and services Manager at Grove Park Healthcare

Thank you for leaving a review. We're please to hear that you are happy with service we are providing for your mother in law. We are always happy to receive feedback and welcome any comments as to how we can improve further.

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Review of
Grove Park Healthcare
from M B (Wife of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

My husband went into Grove Park as they said nursing caring would be offered. There were issues from the start to do with him not being supported with eating, subsequently weight loss. He was often cold and inadequately dressed, despite requesting he needed more layers. In November he got a stomach

upset but I wasn't informed. The resulting lack of care had him ending up in hospital with severe dehydration and hypo delirium. He died a few days later. At no time did any of the managers telephone to ask how he was. One of the nurses didn't even know he'd died when his things were collected. The place is poorly managed, doesn't have enough experienced staff, the issue of English as a second language and often not being understood or understanding is a problem as well. They took him in saying they could take care of him and my experience is that definitely wasn't the case. I certainly would not recommend this place.

Reply from Ruth Lambert, Business services and support Manager at Grove Park Healthcare

Dear MB, We are deeply sorry to hear of the unsatisfactory level of care that your husband experienced at Grove park. As you are aware we have a new management team in place and we are actively investigating the concerns that you have raised. We would like to take this opportunity to invite you to discuss in person the concerns raised. As a company, we use all feedback as a learning opportunity and share with our team to improve the quality of care that we deliver. We appreciate that this is an emotional time for you and your family and apologize for the distress this is causing.

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Review of
Grove Park Healthcare
from Gabriela D (Daughter-in-law of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been at Grove Park for over two years now. She has severe dementia, is bed-bound and requires 24/7 attention. Everyone from the security guards, the food delivery guys, the nursing staff and the admin staff have been absolutely incredible with her and us. Mum has had several trips

to the hospital due to her advanced state, breathing problems etc and they have always been spectacularly caring. Also for my father-in-law who is 93 and is hard for him to hear and walk, they are always looking after him when he comes and visits her. Me and my husband cannot thank the staff enough for all they have done for her. Thank you all.

Reply from Catarina Sousa, Unit Manager at Grove Park Healthcare

Dear Gabriela, We are committed to delivering high-quality care to our residents and involving their families. Your feedback is greatly appreciated. Best regards.

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Review of
Birch Grove Nursing Home
from S D (Friend of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

Birch Grove is a fantastically caring Nursing Home. My friend stayed there after a spell in hospital, to assess whether she would be able to return to her home or not. In time, it was clear that my friend needed Nursing Home care. She stayed in Birch Grove and her final 18 months of life were filled

with kindness, fun activities and making new friends. Before Birch Grove my friend had become isolated; living in Birch Grove, she took part in many wonderful events and celebrations. She was also supported to go on a trip out for lunch, something she hadn't managed for quite some time. I would recommend Birch Grove to anyone who is considering a Nursing Home for their loved one. The staff are very kind and compassionate and the team is very well led by a great manager.

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Review of
Birch Grove Nursing Home
from Denise R (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

My mum arrived at Birch Grove Nursing Home after being in hospital and I was very nervous, as I never thought that she would require nursing home care. However, the care and respect shown by all of the staff have been very humbling and I can not thank them enough for everything they did.
Outstanding,

compassionate and excellent care was provided and I am very grateful to all concerned.

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Review of
Birch Grove Nursing Home
from Alison K (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

Having lived her final 13 months at Birch Grove, our mother passed away there, peacefully, in early February.
The care she received in that year, and particularly in her final days, was more than we could have wished for. Though the loss was very painful, the care and attention Mum, and us as her

family, received at that time from the staff was precious and has left very special memories that will help us through.
The management and staff genuinely care about their residents and go above and beyond to make this very much 'their home'. Everyone is treated as an individual, respected for who they are, and celebrated at every opportunity.
Though the initial transitioning couple of months from her own flat to nursing care was a difficult/upsetting time for Mum, she very quickly grew to realise this was a safe place, a place to be with people, to socialise (or not), to be creative, to have fun, dance and laugh. There is always something happening at BG. Thank you for everything!!

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Review of
Birch Grove Nursing Home
from Ann N (Daughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

My 92-year-old mum came to Birch Grove for re-assessment in December 2023 and was welcomed by the staff. They quickly worked out my mum's personality which was fun and happy and liked to banter and they engaged with her stopping to chat as they passed her door and waving hello as they passed. The

kitchen was quite happy to make Mum something different if she didn't like the dinner. When Mum was finally accepted as a full-time resident the management went to great lengths to offer Mum a room which was bigger and more private but Mum liked the smaller room she had been in which was normally used for short stays only, so this was redecorated and made mum's permanent room which she loved. Mum passed away in May so was only at home for 5 months but in that time she had settled and felt totally at home and loved all the staff so I cannot thank them enough. If you want a home that feels very friendly and family-orientated with caring and friendly staff then Birch Grove fits the bill.

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Review of
Birch Grove Nursing Home
from J S (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

My mother was transferred to the care of Birchgrove Nursing Home from Hospital admission, for respite care, which turned into a long-term stay.
The high level of care from management down was evident every time we visited Mum every few weeks. Her whole demeanour lightened up! She smiled and laughed

more whenever my husband and I visited. She enjoyed being in the company of other residents or by herself.
Mum participated in the majority of events, often encouraging others; and this was supported by the care staff.
The management team, carers, and kitchen staff all participated in various activities with residents, which in turn encouraged Mum to get involved. This also encouraged us as a family.
The staff always ensured Mum had what she needed from clothing, food, personal care, etc. Even down to allowing her access to a small patio area to her room and putting a bird table there, to enjoy seeing birds feeding as well as mischievous squirrels!

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Review of
Grove Park Healthcare
from Lenore D (Wife of Resident) published on 15 November 2023

Submitted via Postal Card • Report

Overall Experience

I appreciated the staff's patience in helping my husband to recover from a trying hospital experience. We always found a relaxed and cheerful atmosphere. He left here much improved.

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Review of
Grove Park Healthcare
from Michael D (Son of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience

Without exception, all staff were caring, attentive and professional. They were all aware of my mother's name, room number and needs and provided the medical and personal care she required. They also went above and beyond by supporting my father during this difficult and stressful time. The building

and furniture are new, in good condition and of good quality. The grounds are conclusive to a comfortable and healing environment.

Reply from Nikki Field, Manager at Grove Park Healthcare

Thank you so much for your lovely review, it was our pleasure to be able to have the opportunity to care for your loved one and provide the support to you all. Take care.

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Review of
Grove Park Healthcare
from John E (Respite Resident) published on 2 October 2023

Submitted via Postal Card • Report

Overall Experience

My stay at Grove Park was prolonged due to 'care plan' difficulties. I found the staff excellent, friendly and efficient across the board. I was surprised to discover that many were experienced and qualified nurses in their own country of origin, but were denied this status in the UK. I feel that in-service

training would help them to achieve this and acknowledge their expertise! Meals were variable and usually cold.

Reply from Nikki Field, Manager at Grove Park Healthcare

Thank you so much for your review, we do hope you are doing well, it was a pleasure to look after you. Take care.

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Review of
Grove Park Healthcare
from Julia H (Wife of Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience

My husband has Alzheimer's, I had a stay in the hospital recently, as he can't stay at home alone we had to find him care. He has been well looked after and quite happy at Grove Park Healthcare. The staff are kind and caring, making him welcome and at home. Would not hesitate to recommend the care given,

and also to return in future if necessary.

Reply from Nikki Field, Manager at Grove Park Healthcare

Thank you so much, it was a pleasure to look after him, we do hope you are recovering well and always here if you need us.

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Care Homes Owned by Ashton Healthcare Group Ltd in East Sussex

Ashton Healthcare Group Ltd Locations in East Sussex (2)

Ashton Healthcare Group Ltd Reviews in East Sussex (29)

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