Care Homes Owned by Ashton Healthcare Group Ltd in East Sussex

residents having a movie afternoon with popcorn. My mum died peacefully and pain free because the staff reacted quickly and I am very grateful for this.

happy there and enjoys the meals and some interaction with other residents & staff. In my experience all the staff are helpful & friendly.

with the daily activities.

late 2023.
The facilities are good, the home and her room are kept clean, she likes the food and the carers seem to spend a lot of time with her, often found sitting with her in her room when I visit. The nurses also seem to keep on top of her diabetes which is reassuring, they didn't seem to at the previous care home residence.
My grandmother, mother and two of my wife's siblings all had Alzheimer's and spent time in nursing homes and I can honestly say your home is much better in many ways, partly because it is a purpose built home not a converted house but mainly because of the kindness of your staff.

addition, Birch Grove is extremely flexible and the staff are always willing to work around differing needs such as visiting times, taking loved ones out etc. On this score, the proximity to Preston park is a big bonus, although Birch Grove does have a nice garden of it's own.

you to whoever sourced it.

is safe in this environment, with lots of staff who are always visible and available to help.
My nan recently had her 99th Birthday, the home kindly allowed us as a family to use the dining area for a small gathering and made her a lovely birthday cake.

time and feel comfortable that she is in safe hands.

upset but I wasn't informed. The resulting lack of care had him ending up in hospital with severe dehydration and hypo delirium. He died a few days later. At no time did any of the managers telephone to ask how he was. One of the nurses didn't even know he'd died when his things were collected. The place is poorly managed, doesn't have enough experienced staff, the issue of English as a second language and often not being understood or understanding is a problem as well. They took him in saying they could take care of him and my experience is that definitely wasn't the case. I certainly would not recommend this place.

to the hospital due to her advanced state, breathing problems etc and they have always been spectacularly caring. Also for my father-in-law who is 93 and is hard for him to hear and walk, they are always looking after him when he comes and visits her. Me and my husband cannot thank the staff enough for all they have done for her. Thank you all.

with kindness, fun activities and making new friends. Before Birch Grove my friend had become isolated; living in Birch Grove, she took part in many wonderful events and celebrations. She was also supported to go on a trip out for lunch, something she hadn't managed for quite some time. I would recommend Birch Grove to anyone who is considering a Nursing Home for their loved one. The staff are very kind and compassionate and the team is very well led by a great manager.

compassionate and excellent care was provided and I am very grateful to all concerned.

family, received at that time from the staff was precious and has left very special memories that will help us through.
The management and staff genuinely care about their residents and go above and beyond to make this very much 'their home'. Everyone is treated as an individual, respected for who they are, and celebrated at every opportunity.
Though the initial transitioning couple of months from her own flat to nursing care was a difficult/upsetting time for Mum, she very quickly grew to realise this was a safe place, a place to be with people, to socialise (or not), to be creative, to have fun, dance and laugh. There is always something happening at BG. Thank you for everything!!

kitchen was quite happy to make Mum something different if she didn't like the dinner. When Mum was finally accepted as a full-time resident the management went to great lengths to offer Mum a room which was bigger and more private but Mum liked the smaller room she had been in which was normally used for short stays only, so this was redecorated and made mum's permanent room which she loved. Mum passed away in May so was only at home for 5 months but in that time she had settled and felt totally at home and loved all the staff so I cannot thank them enough. If you want a home that feels very friendly and family-orientated with caring and friendly staff then Birch Grove fits the bill.