Care Homes Owned by Hellendoorn Healthcare Ltd in Suffolk

my mother received and I'm very grateful to the staff who cared for her right to the very end.

and we are made welcome every time we visit her.

and actually work, she made me remove Mum's dog causing extreme physical and psychological distress. They promoted a culture of promoting her independence but within 1-2 weeks she was dependent on them!

to know one another which is positiv,e enabling relationships to be developed.

excellence at every level, there is a 'gentleness' in the interaction 'humour and respect' not only of staff with the residents, but also between residents themselves...this is 'home' and a 'connection of family' which is each other. It was clear that staff and management are here as their vocation, not just because it is a job.
I think the overiding factor is Pear Tree Lodge is small, having only capacity of 41-42 residents, the owners and management well experienced in the care and requirements of dementia residents, 'what lights them up, what makes a difference to each individual'. In New Zealand many care homes are 'corporate owned/operated', large and understaffed..

treated my father better. He soon settled in and joined activities. In a short period of time he considered Pear Trree Lodge as his home. On his passing the family were treated with the utmost dignity and respect.

so easy. Dad was at a very low ebb when he came to the home and everyone has done their very best to make him feel at home and settled. He is well cared for and treated with compassion and dignity. Most importantly dad seems happy to be there. I have been struck by the warm family feel to North Bay. However, the best thing about North Bay is their wonderful staff. It is obvious that everyone, from management, nursing staff or care assistants really care about their residents.
I should also say that I am really grateful for the support the home has offered me, from practical advice, training opportunities and sometimes just for somewhere to cry and be told you are doing ok, too!

he died whilst at Pear Tree Lodge, but as a family we can't imagine anywhere would have provided as much dignity and compassion to my dad in his final days and hours.

after their residents cannot be faulted. They treat everyone (myself included) with love, dignity and respect. I am pleased I chose North Bay House for my mother to spend her later years.

the Norfolk Broads.

he has thoroughly enjoyed. There is regular communication and updates from staff, and we are always made welcome when visiting and all staff are very approachable and reassuring. It wasn't an easy decision to trust someone else with my brother's care, but from day one, he has been very happy, and it has made a huge difference to all our lives, knowing he has the best care, especially regarding his dementia.