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North Bay House

Borrow Road, Oulton Broad, Lowestoft, Suffolk NR32 3PW
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A beautiful family environment, full of love at North Bay House.J U(Daughter of Resident/Service User)
North Bay House, Lowestoft
North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staffMargo U(Stepdaughter of Resident/Service User)
North Bay House, Lowestoft
I have always found the management and staff to be very competenVeronica O(Daughter of Resident/Service User)
North Bay House, Lowestoft

North bay house is a beautiful old Georgian house overlooking the Norfolk Broads and has been decorated in keeping with its natural ambience.

Carers pride themselves on giving person centred care, under the guidance of a qualified nurse and doctor.

The activities provided include music therapy, this helps residents to re-access memories and contributes to the psychological well-being. Activities also include shopping trips out in the minibus, exercise classes which promote...  

Care Provided by North Bay House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,800£1,200 - £1,800
Residential Dementia Care£1,200 - £1,800£1,200 - £1,800

Higher rate is for a single person in one of our larger double rooms.

Our fee's include all trips, activities and speciality menus.

Exclusions from our fee's include hairdressing, podiatry and accompanied hospital visits.

Contact North Bay House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Deana Burton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)

North Bay House Reviews (32)

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9.0

North Bay House has a Review Score of 9.0 (9.027) out of 10, based on 8 reviews in the last 2 years. Over all time North Bay House has 32 reviews.

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Showing 32 reviews matching selected criteria
Review from Deborah B (Daughter of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience

The team at North Bay House are hard working, attentive & caring to all residents. My mother has received wonderful interaction with the staff and do their utmost to serve everyones needs i think they do a fantastic job!

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Review from Cathy G (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience

Mum has been at North Bay for 3 years now, and has always been well looked after and cared for. The staff are communicative, caring and understanding to mum and our family whenever we visit.

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Review from S D (Son-in-law of Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience

My mother in law moved to North Bay in April 2025, a place she had worked for a number of years before retiring from there. She soon settled in to her new home due to the welcome she received from all the staff and management, we cannot fault the care and attention she receives nothing is too much trouble and we are made welcome every time we visit her.

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Review from Nicola D (Daughter of Resident) published on 2 January 2026 Submitted via Postal Card
Overall Experience

Very happy with the care given to my mother since she came April 2025 especially since she has been ill this past few weeks. Very happy with the home and staff.

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Review from M C (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card
Overall Experience

Mum only moved into this home as they said they could take her dog. Standards/safety appalling, she had no stimulation, was malnourished, left unsafe as equipment regularly not plugged into the mains system. There were serious safeguarding issues raised after an assessment, the owner had to step in and actually work, she made me remove Mum's dog causing extreme physical and psychological distress. They promoted a culture of promoting her independence but within 1-2 weeks she was dependent on them!

Reply from Rachel Thompson, Director at North Bay House

We are very sorry that this lady felt that she experienced poor care, but the dog was snarling and aggressive to the staff, which made it difficult to deliver care to the lady. This lady was certainly not malnourished and gained weight whilst with us. I know that the daughter and lady went out on...  

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Review from Anne R (Daughter of Resident) published on 7 March 2025 Submitted via Website
Overall Experience
My father has been living at North Bay for 5 months now and I cannot commend the home highly enough.
It's not an easy thing to find yourself needing to choose a care home for your parent, but right from our initial approach, their prompt assessment of dad and welcoming attitude has made the whole process so easy. Dad was at a very low ebb when he came to the home and everyone has done their very best to make him feel at home and settled. He is well cared for and treated with compassion and dignity. Most importantly dad seems happy to be there. I have been struck by the warm family feel to North Bay. However, the best thing about North Bay is their wonderful staff. It is obvious that everyone, from management, nursing staff or care assistants really care about their residents.

I should also say that I am really grateful for the support the home has offered me, from practical advice, training opportunities and sometimes just for somewhere to cry and be told you are doing ok, too!

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Review from K S (Daughter of Resident) published on 6 November 2024 Submitted via Postal Card
Overall Experience

What can I say - from my first telephone call to now, I have had excellent rapport with the management and staff. Everyone is so caring and friendly. The care and attention my mother is receiving is second to none. Absolutely brilliant. I cannot praise North Bay House enough, their dedication to looking after their residents cannot be faulted. They treat everyone (myself included) with love, dignity and respect. I am pleased I chose North Bay House for my mother to spend her later years.

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Review from Sharon H (Daughter-in-law of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

Mother and Father-in-law moved into a double room at North Bay earlier this year. We could not be happier with the care they have received. Excellent home, fantastic staff, all second to none. The manager and her team could not have been kinder. Amazing care home in a stunning location, overlooking the Norfolk Broads.

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Review from J U (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

After the previous experience of another care home which caused us as a family so much stress and heartache about my father's care, the truth is we were going in and caring for him. We are so thankful to have found such professional overall care for my father. We have been relieved of so much anxiety ourselves. A beautiful family environment, full of love at North Bay House.

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Review from Jill F (Daughter of Resident) published on 23 August 2023 Submitted via Website
Overall Experience

Always welcomed by name when visiting. Everyone knows the family as well as the person they care for. My mother is always clean, well-dressed and tidy. Her needs are always met as they change with her ageing. Permission is sought for changes to her care. My mother is very happy at the care home.

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Review from V W (Wife of Resident) published on 11 July 2023 Submitted via Postal Card
Overall Experience

Everyone is so kind and helpful so my husband settled very quickly.

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Review from P R (Daughter of Resident) published on 20 June 2023 Submitted via Website
Overall Experience
Although this is not something that others might think appropriate to put on this forum, I feel that it is a very important aspect of their caring role and as such it deserves recognition.
I must compliment the team at North Bay for their exemplary care of my mother in the run-up to and at the end of her stay with them.
Their seamless links with the local hospital to facilitate her discharge back to their care, their timely liaisons with the Community Nursing team for Mum's palliative care needs, the love and care offered to both my Mum and also to us as we sat with her, 24/7, is something for which we will be forever grateful.

The team made her last years joyful and her last days peaceful. We could not have asked for more. Thank you.

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Review from P S (Granddaughter of Resident) published on 12 June 2023 Submitted via Website
Overall Experience

Lovely care home with beautiful grounds and gardens. The staff are friendly and caring and look after my grandad well. The food served is homemade and always looks and smells amazing! We would definitely recommend this care home. The management team have been so patient and accommodating during a difficult time within the family and has always been there to provide us with support and guidance.

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Review from Joanna M (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card
Overall Experience

Such a lovely home. They have made Dad so welcome and settled in really well. Dad has fantastic care and is so well looked after. All the staff are so lovely and caring. Everyone is really friendly. I can relax now I know Dad is receiving the best care possible.

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Review from Margo U (Stepdaughter of Resident) published on 31 May 2023 Submitted via Website
Overall Experience

North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staff and none of the enforced 'jolliness' you can find elsewhere. My mother-in-law lived in this family-run home for 6 years and was happy to be in their care. Thank you.

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Review from P J (Respite Resident) published on 18 May 2023 Submitted via Website
Overall Experience
Wonderful care home with excellent staff.
Everyone was so thoughtful and helpful. All that I wanted was not too much trouble. I can’t praise this home enough and the wonderful care I received.
The food was excellent and they have trips out in their minibus to various places within Lowestoft and beyond.

There is a lovely activity coordinator who asks me on arrival which activities I enjoy. We did art with a company that came in and assisted us.

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Review from Jennifer M (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience

Caring environment, making Mum feel safe and cared for. Very comfortable and cosy environment. Very good food and lots of variety with tea, cake and biscuits in abundance (according to Mum). Lovely and caring staff. Helpful, accommodating, clean and well looked after home. Lovely gardens. Trips out and craftwork for residents, Mum likes these. Lots of patience from the staff and very helpful.

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Review from Susan B (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card
Overall Experience
North Bay have always been an excellent care provider for my mum. She has been a resident for a few years and nothing is too much trouble. All the staff are lovely and caring. During the last year, I have always been informed about mum's provision of care with no problems.

Highly recommend.

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Review from James O (Son-in-law of Resident) published on 14 December 2021 Submitted via Website
Overall Experience
As a profoundly deaf visitor at my Mother-in-law’s 100th birthday, I was happy to comply with the safeguarding regulations and thoroughly enjoyed my time with her.

The staff provided a lovely area for our visit and equipment for us to use if we wanted. I was just happy we were able to have this time with her on this special occasion.

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Review from Veronica O (Daughter of Resident) published on 8 December 2021 Submitted via Website
Overall Experience
I have always found the management and staff to be very competent. My mother has always been well cared for and is very happy here.
We also visited my mother on her 100th birthday, and what a lovely half hour we spent with her. She was absolutely radiant.
The room was booked between 2:00 pm and 3.30 pm which was plenty of time for two families to visit without tiring the birthday girl too much. We all agreed to wear PPE to keep mother and the staff safe.
My husband is also deaf, but they provided visors if we wanted to use them. Notices about cctv were in place and there were no hidden cameras.

I feel there are always two sides to a story and North Bay house have done a wonderful job in very difficult times. My family could not have had a better experience of that day. So thank you all.

Reply from Rachel Thompson, Director at North Bay House
To Veronica,

Thank you for your review, I am delighted that your mother had such a marvellous day! As she edges towards her third year here at North Bay, her wit and character continue to bring joy to all of those who spend time with her.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 July 2025
Overall
Inadequate
  • CaringInadequate
  • EffectiveInadequate
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (2)

Accreditations

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Frequently Asked Questions about North Bay House

What types of Care is North Bay House registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does North Bay House have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at North Bay House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is North Bay House to the centre of Lowestoft?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact North Bay House to verify any information. View our terms and conditions. North Bay House has an Enhanced Service -more info.