North Bay House, Lowestoft, Suffolk
North Bay House, Lowestoft, Suffolk
North Bay House, Lowestoft, Suffolk

North bay house is a beautiful old Georgian house overlooking the Norfolk Broads and has been decorated in keeping with its natural ambience.

Carers pride themselves on giving person centred care, under the guidance of a qualified nurse and doctor.

The activities provided include music therapy, this helps residents to re-access memories and contributes to the psychological well-being. Activities also include shopping trips out in the minibus, exercise classes which promote physical fitness, massages, hairdressing and other beauty treatments.
In house activities include carers doing crosswords and word searches with residents. 95% of care staff have or are undertaking an NVQ, finally two key members of staff have completed training to degree level (NVQ5).

Only 10% of homes in England had an excellent or ‘3 star’ rating from CQC. North Bay House in the most recent inspection was awarded this standard.

Owner: Hellendoorn Healthcare Ltd

Person in charge: Rachel Thompson (Owner/Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 23

Shared Rooms: 3

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £700 – £900 , Personal Care Shared (per person) £500 – £600 (These prices are only a guideline, please contact North Bay House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on North Bay House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.2 North Bay House has a Review Score of 7.2 (7.214)

The Review Score of 7.2 (maximum of 10) for North Bay House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for North Bay House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 7 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for North Bay House is calculated as follows: ( (62 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for North Bay House is based on 7 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.8 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend North Bay House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to North Bay House

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Recently enjoyed my 2-week stay at North Bay House very much. Room was nicely decorated, the communal areas were warm and comfortable. The food was varied, tasty, well presented and always a choice available. The 24-hour carers were helpful, chatty and cheerful and treated me with patience and respect. North Bay House is set in lovely grounds and has lovely views. The management team were professional and very helpful. I could relax with the knowledge that I was being well looked after there. A positive experience.

How likely would you be to recommend North Bay House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It is the best care home I have experienced either in a work situation or through a relative. The premises both from a visitors point of view and feedback from residents is very good. Staff and management are both helpful and competent.

How likely would you be to recommend North Bay House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum has only been in the home a few weeks, she has dementia so is not always 'with it' but the staff are always about to see she's ok. they are all very cheerful and helpful and friendly. I would highly recommend this home in fact I think I'll put my name down on the waiting list. Menu's look lovely. when I've visited food smells good too.

How likely would you be to recommend North Bay House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found that ever since my wife entered the above home and on visiting her three times a week I have found the total staff from the cleaner to management, treat every resident with compassion and friendly care at all times. All with extreme patience. I am unable to find any complaint during the last 15 months and would recommend them to anyone.

How likely would you be to recommend North Bay House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Professionally run without losing the personal touch, this home stands far and above any others that I have seen. The staff are caring and emphatic and the home is clean and well maintained.
I would have no hesitation whatsoever in recommending North Bay House.

How likely would you be to recommend North Bay House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

North Bay House is a very warm, caring, family orientated home. As a visitor I am always made to feel very welcome. Offered refreshments and a meal when appropriate. I visit my parents at various times of the day with my son often calling in the evening at all times, residents look relaxed, interacting with staff and treated with patience and respect. The house is always warm, very clean and undergoing a programme of improvements.

How likely would you be to recommend North Bay House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After a bad fall it was decided i should go into a residential home for respite and on 12/1/2016 i came to North Bay House, a sunny room with a view of the garden and the broad. Everyone seemed very kind and helpful. We have a choice of meals and where we eat them. There are various activities arranged for those who wish to become involved. We each have a bell to ring if we need help and somebody comes quickly.

How likely would you be to recommend North Bay House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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