North Bay House

The team at North Bay House are hard working, attentive & caring to all residents. My mother has received wonderful interaction with the staff and do their utmost to serve everyones needs i think they do a fantastic job!

Mum has been at North Bay for 3 years now, and has always been well looked after and cared for. The staff are communicative, caring and understanding to mum and our family whenever we visit.

My mother in law moved to North Bay in April 2025, a place she had worked for a number of years before retiring from there. She soon settled in to her new home due to the welcome she received from all the staff and management, we cannot fault the care and attention she receives nothing is too much trouble and we are made welcome every time we visit her.

Very happy with the care given to my mother since she came April 2025 especially since she has been ill this past few weeks. Very happy with the home and staff.

Mum only moved into this home as they said they could take her dog. Standards/safety appalling, she had no stimulation, was malnourished, left unsafe as equipment regularly not plugged into the mains system. There were serious safeguarding issues raised after an assessment, the owner had to step in and actually work, she made me remove Mum's dog causing extreme physical and psychological distress. They promoted a culture of promoting her independence but within 1-2 weeks she was dependent on them!

I should also say that I am really grateful for the support the home has offered me, from practical advice, training opportunities and sometimes just for somewhere to cry and be told you are doing ok, too!

What can I say - from my first telephone call to now, I have had excellent rapport with the management and staff. Everyone is so caring and friendly. The care and attention my mother is receiving is second to none. Absolutely brilliant. I cannot praise North Bay House enough, their dedication to looking after their residents cannot be faulted. They treat everyone (myself included) with love, dignity and respect. I am pleased I chose North Bay House for my mother to spend her later years.

Mother and Father-in-law moved into a double room at North Bay earlier this year. We could not be happier with the care they have received. Excellent home, fantastic staff, all second to none. The manager and her team could not have been kinder. Amazing care home in a stunning location, overlooking the Norfolk Broads.

After the previous experience of another care home which caused us as a family so much stress and heartache about my father's care, the truth is we were going in and caring for him. We are so thankful to have found such professional overall care for my father. We have been relieved of so much anxiety ourselves. A beautiful family environment, full of love at North Bay House.

Always welcomed by name when visiting. Everyone knows the family as well as the person they care for. My mother is always clean, well-dressed and tidy. Her needs are always met as they change with her ageing. Permission is sought for changes to her care. My mother is very happy at the care home.

Everyone is so kind and helpful so my husband settled very quickly.

The team made her last years joyful and her last days peaceful. We could not have asked for more. Thank you.

Lovely care home with beautiful grounds and gardens. The staff are friendly and caring and look after my grandad well. The food served is homemade and always looks and smells amazing! We would definitely recommend this care home. The management team have been so patient and accommodating during a difficult time within the family and has always been there to provide us with support and guidance.

Such a lovely home. They have made Dad so welcome and settled in really well. Dad has fantastic care and is so well looked after. All the staff are so lovely and caring. Everyone is really friendly. I can relax now I know Dad is receiving the best care possible.

North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staff and none of the enforced 'jolliness' you can find elsewhere. My mother-in-law lived in this family-run home for 6 years and was happy to be in their care. Thank you.

There is a lovely activity coordinator who asks me on arrival which activities I enjoy. We did art with a company that came in and assisted us.

Caring environment, making Mum feel safe and cared for. Very comfortable and cosy environment. Very good food and lots of variety with tea, cake and biscuits in abundance (according to Mum). Lovely and caring staff. Helpful, accommodating, clean and well looked after home. Lovely gardens. Trips out and craftwork for residents, Mum likes these. Lots of patience from the staff and very helpful.

Highly recommend.

The staff provided a lovely area for our visit and equipment for us to use if we wanted. I was just happy we were able to have this time with her on this special occasion.

I feel there are always two sides to a story and North Bay house have done a wonderful job in very difficult times. My family could not have had a better experience of that day. So thank you all.