North Bay House

Borrow Road, Oulton Broad, Lowestoft NR32 3PW
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8.3 29 Reviews
  • North Bay House, Lowestoft
North bay house is a beautiful old Georgian house overlooking the Norfolk Broads and has been decorated in keeping with its natural ambience.

Carers pride themselves on giving person centred care, under the guidance of a qualified nurse and doctor.

The activities provided include music therapy, this helps residents to re-access memories and contributes to the psychological well-being. Activities also include shopping trips out in the minibus, exercise classes which promote physical fitness, massages, hairdressing and other beauty treatments.
In house activities include carers doing crosswords and word searches with residents. 95% of care staff have or are undertaking an NVQ, finally two key members of staff have completed training to degree level (NVQ5).

Only 10% of homes in England had an excellent or ‘3 star’ rating from CQC. North Bay House in the most recent inspection was awarded this standard.
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Care Provided by North Bay House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1800
  • Self-Funded Residential Dementia Care: £1200 – £1800
  • RESPITE Self-Funded Residential Care: £1200 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1800

Higher rate is for a single person in one of our larger double rooms.


Our fee's include all trips, activities and speciality menus.


Exclusions from our fee's include hairdressing, podiatry and accompanied hospital visits.

These prices are only a guideline, please contact North Bay House to find out the exact price for your requirements.

Contact North Bay House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact North Bay House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joanne Gersch (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)

North Bay House Reviews (29)

8.3

North Bay House has a Review Score of 8.3 (8.315) out of 10, based on 5 reviews in the last 2 years.
Over all time North Bay House has 29 reviews.

Overall Experience
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Reviewer Connection to North Bay House
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Review from M C (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Mum only moved into this home as they said they could take her dog. Standards/safety appalling, she had no stimulation, was malnourished, left unsafe as equipment regularly not plugged into the mains system. There were serious safeguarding issues raised after an assessment, the owner had to step in
and actually work, she made me remove Mum's dog causing extreme physical and psychological distress. They promoted a culture of promoting her independence but within 1-2 weeks she was dependent on them!
Reply from Rachel Thompson, Director at North Bay House
We are very sorry that this lady felt that she experienced poor care, but the dog was snarling and aggressive to the staff, which made it difficult to deliver care to the lady. This lady was certainly…read more
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Review from Anne R (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at North Bay for 5 months now and I cannot commend the home highly enough.
It's not an easy thing to find yourself needing to choose a care home for your parent, but right from our initial approach, their prompt assessment of dad and welcoming attitude has made the whole process
so easy. Dad was at a very low ebb when he came to the home and everyone has done their very best to make him feel at home and settled. He is well cared for and treated with compassion and dignity. Most importantly dad seems happy to be there. I have been struck by the warm family feel to North Bay. However, the best thing about North Bay is their wonderful staff. It is obvious that everyone, from management, nursing staff or care assistants really care about their residents.
I should also say that I am really grateful for the support the home has offered me, from practical advice, training opportunities and sometimes just for somewhere to cry and be told you are doing ok, too!
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Review from K S (Daughter of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say - from my first telephone call to now, I have had excellent rapport with the management and staff. Everyone is so caring and friendly. The care and attention my mother is receiving is second to none. Absolutely brilliant. I cannot praise North Bay House enough, their dedication to looking
after their residents cannot be faulted. They treat everyone (myself included) with love, dignity and respect. I am pleased I chose North Bay House for my mother to spend her later years.
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Review from Sharon H (Daughter-in-law of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother and Father-in-law moved into a double room at North Bay earlier this year. We could not be happier with the care they have received. Excellent home, fantastic staff, all second to none. The manager and her team could not have been kinder. Amazing care home in a stunning location, overlooking
the Norfolk Broads.
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Review from Cathy G (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enormous pressure and worry have been taken off our family. It has been a difficult decision to put Mum into care.
The staff are all very warm, welcoming, considerate and very communicative. Mum is very well looked after and happy. The staff also seem happy and always go the extra mile for us. Thank
you.
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Review from J U (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After the previous experience of another care home which caused us as a family so much stress and heartache about my father's care, the truth is we were going in and caring for him. We are so thankful to have found such professional overall care for my father. We have been relieved of so much anxiety
ourselves. A beautiful family environment, full of love at North Bay House.
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Review from Jill F (Daughter of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always welcomed by name when visiting. Everyone knows the family as well as the person they care for. My mother is always clean, well-dressed and tidy. Her needs are always met as they change with her ageing. Permission is sought for changes to her care. My mother is very happy at the care home.
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Review from V W (Wife of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so kind and helpful so my husband settled very quickly.
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Review from P R (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although this is not something that others might think appropriate to put on this forum, I feel that it is a very important aspect of their caring role and as such it deserves recognition.
I must compliment the team at North Bay for their exemplary care of my mother in the run-up to and at the end
of her stay with them.
Their seamless links with the local hospital to facilitate her discharge back to their care, their timely liaisons with the Community Nursing team for Mum's palliative care needs, the love and care offered to both my Mum and also to us as we sat with her, 24/7, is something for which we will be forever grateful.
The team made her last years joyful and her last days peaceful. We could not have asked for more. Thank you.
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Review from P S (Granddaughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home with beautiful grounds and gardens. The staff are friendly and caring and look after my grandad well. The food served is homemade and always looks and smells amazing! We would definitely recommend this care home. The management team have been so patient and accommodating during a difficult
time within the family and has always been there to provide us with support and guidance.
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Review from Joanna M (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely home. They have made Dad so welcome and settled in really well. Dad has fantastic care and is so well looked after. All the staff are so lovely and caring. Everyone is really friendly. I can relax now I know Dad is receiving the best care possible.
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Review from Margo U (Stepdaughter of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staff and none of the enforced 'jolliness' you can find elsewhere. My mother-in-law lived in this family-run home for 6 years and was happy to be in their care. Thank you.
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Review from P J (Respite Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home with excellent staff.
Everyone was so thoughtful and helpful. All that I wanted was not too much trouble. I can’t praise this home enough and the wonderful care I received.
The food was excellent and they have trips out in their minibus to various places within Lowestoft and beyond.
There
is a lovely activity coordinator who asks me on arrival which activities I enjoy. We did art with a company that came in and assisted us.
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Review from Jennifer M (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring environment, making Mum feel safe and cared for. Very comfortable and cosy environment. Very good food and lots of variety with tea, cake and biscuits in abundance (according to Mum). Lovely and caring staff. Helpful, accommodating, clean and well looked after home. Lovely gardens. Trips out
and craftwork for residents, Mum likes these. Lots of patience from the staff and very helpful.
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Review from Susan B (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
North Bay have always been an excellent care provider for my mum. She has been a resident for a few years and nothing is too much trouble. All the staff are lovely and caring. During the last year, I have always been informed about mum's provision of care with no problems.
Highly recommend.
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Review from James O (Son-in-law of Resident) published on 14 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a profoundly deaf visitor at my Mother-in-law’s 100th birthday, I was happy to comply with the safeguarding regulations and thoroughly enjoyed my time with her.
The staff provided a lovely area for our visit and equipment for us to use if we wanted. I was just happy we were able to have this time
with her on this special occasion.
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Review from Veronica O (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the management and staff to be very competent. My mother has always been well cared for and is very happy here.
We also visited my mother on her 100th birthday, and what a lovely half hour we spent with her. She was absolutely radiant.
The room was booked between 2:00 pm and 3.30
pm which was plenty of time for two families to visit without tiring the birthday girl too much. We all agreed to wear PPE to keep mother and the staff safe.
My husband is also deaf, but they provided visors if we wanted to use them. Notices about cctv were in place and there were no hidden cameras.
I feel there are always two sides to a story and North Bay house have done a wonderful job in very difficult times. My family could not have had a better experience of that day. So thank you all.
Reply from Rachel Thompson, Director at North Bay House
To Veronica,
Thank you for your review, I am delighted that your mother had such a marvellous day! As she edges towards her third year here at North Bay, her wit and character continue to bring joy…read more
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Review from D J (Stepson of Resident) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very safe and affectionate.
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Review from Sue H (Daughter of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has resided here Since December 2019, and the whole of her stay here has been marvellous. Things could not have been more difficult for the team here, but they are always happy, caring and brilliant at keeping the family aware of everything that is happening. My mum is safe, well and no one could
ask for more. The home is clean, welcoming and as cared for as the residents. I have complete faith in all their decisions and can't thank them enough.
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Review from S G (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
North Bay House scores top marks in all areas. A beautiful setting overlooking the broad. Excellent facilities and the most dedicated and professional staff.
My mother has been a resident for over five years and has received the best care and understanding of her condition, this support extends to
family members - any concerns are sensitively addressed and suggestions welcomed. There is always a friendly greeting whether contact is made by phone or in-person - regular newsletters and relatives meetings keep us informed.
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Current Review Score: 8.3 (8.315)

Overview of Review Score

The Review Score of 8.3 (8.315) out of 10 for North Bay House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.250 for North Bay House is calculated as follows: ( (48 Excellents x 5) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 60 Ratings = 4.25
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.065 Points relating to the number of positive Reviews for North Bay House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 4 Positive Reviews ÷ 5.8 = 0.69
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2025

Overall Inadequate

  • Caring Inadequate
  • Effective Inadequate
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about North Bay House

What types of Care is North Bay House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does North Bay House have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at North Bay House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is North Bay House to the centre of Lowestoft?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact North Bay House to verify any information. View our terms and conditions. North Bay House has an Enhanced Service - more info.