Care Homes Owned by Hellendoorn Healthcare Ltd

to know one another which is positiv,e enabling relationships to be developed.

excellence at every level, there is a 'gentleness' in the interaction 'humour and respect' not only of staff with the residents, but also between residents themselves...this is 'home' and a 'connection of family' which is each other. It was clear that staff and management are here as their vocation, not just because it is a job.
I think the overiding factor is Pear Tree Lodge is small, having only capacity of 41-42 residents, the owners and management well experienced in the care and requirements of dementia residents, 'what lights them up, what makes a difference to each individual'. In New Zealand many care homes are 'corporate owned/operated', large and understaffed..

treated my father better. He soon settled in and joined activities. In a short period of time he considered Pear Trree Lodge as his home. On his passing the family were treated with the utmost dignity and respect.

so easy. Dad was at a very low ebb when he came to the home and everyone has done their very best to make him feel at home and settled. He is well cared for and treated with compassion and dignity. Most importantly dad seems happy to be there. I have been struck by the warm family feel to North Bay. However, the best thing about North Bay is their wonderful staff. It is obvious that everyone, from management, nursing staff or care assistants really care about their residents.
I should also say that I am really grateful for the support the home has offered me, from practical advice, training opportunities and sometimes just for somewhere to cry and be told you are doing ok, too!

he died whilst at Pear Tree Lodge, but as a family we can't imagine anywhere would have provided as much dignity and compassion to my dad in his final days and hours.

after their residents cannot be faulted. They treat everyone (myself included) with love, dignity and respect. I am pleased I chose North Bay House for my mother to spend her later years.

the Norfolk Broads.

he has thoroughly enjoyed. There is regular communication and updates from staff, and we are always made welcome when visiting and all staff are very approachable and reassuring. It wasn't an easy decision to trust someone else with my brother's care, but from day one, he has been very happy, and it has made a huge difference to all our lives, knowing he has the best care, especially regarding his dementia.

you.

ourselves. A beautiful family environment, full of love at North Bay House.

and Dad became part of that; they nurtured his love of music, sporting abilities and woodwork skills, embraced his sense of humour and gave him one-to-one support when he needed it. There is a smile for everyone at Pear Tree Lodge and you feel the warmth as soon as you enter the door. Pear Tree Lodge is exquisitely clean, the laundry always smells so fresh and Dad thoroughly enjoyed the home-cooked meals. With Dad's ever-changing Parkinson's symptoms, the staff's attention to detail was second to none, ensuring he received the best possible care for his condition at all times. Dad ended his days at Pear Tree Lodge, nursed, as always, with kindness, and compassion. Thank you.

he is safe and that they know and understand his needs. This means I can relax and not have the same worries and concerns that I had to cope with.

now and the care is still as good as ever. Excellent place