North Bay House

Very safe and affectionate.

My mum has resided here Since December 2019, and the whole of her stay here has been marvellous. Things could not have been more difficult for the team here, but they are always happy, caring and brilliant at keeping the family aware of everything that is happening. My mum is safe, well and no one could ask for more. The home is clean, welcoming and as cared for as the residents. I have complete faith in all their decisions and can't thank them enough.

My mother has been a resident for over five years and has received the best care and understanding of her condition, this support extends to family members - any concerns are sensitively addressed and suggestions welcomed. There is always a friendly greeting whether contact is made by phone or in-person - regular newsletters and relatives meetings keep us informed.

My mother went into the home in February recovering from a broken hip, in her 90's. They have got her eating and walking again and happy.

Since my nan moved into North Bay House she has received a higher standard of care than I have seen in other residential homes. Her quality of life has improved significantly and is now enjoying the company of others more, this not only includes the other residents but also the friendly carers. I have never known my nan to enjoy her food, but since being at North Bay she can only say good things about the food provided and looks forward to her next meal.

I am completely satisfied with the care and attention my mother receives at this care home. It is clean and comfortable and the surroundings are very homely, lovely furniture, decor, gardens are well kept and accessible and safe. Lots of activities if the residents want to join in. Nice dining room, excellent food. Staff and management are very caring and friendly and also arrange outings for those who can get out.

All in all, A* care home.

Recently enjoyed my 2-week stay at North Bay House very much. Room was nicely decorated, the communal areas were warm and comfortable. The food was varied, tasty, well presented and always a choice available. The 24-hour carers were helpful, chatty and cheerful and treated me with patience and respect. North Bay House is set in lovely grounds and has lovely views. The management team were professional and very helpful. I could relax with the knowledge that I was being well looked after there. A positive experience.

It is the best care home I have experienced either in a work situation or through a relative. The premises both from a visitors point of view and feedback from residents is very good. Staff and management are both helpful and competent.

I have found that ever since my wife entered the above home and on visiting her three times a week I have found the total staff from the cleaner to management, treat every resident with compassion and friendly care at all times. All with extreme patience. I am unable to find any complaint during the last 15 months and would recommend them to anyone.

I would have no hesitation whatsoever in recommending North Bay House.

After a bad fall it was decided i should go into a residential home for respite and on 12/1/2016 i came to North Bay House, a sunny room with a view of the garden and the broad. Everyone seemed very kind and helpful. We have a choice of meals and where we eat them. There are various activities arranged for those who wish to become involved. We each have a bell to ring if we need help and somebody comes quickly.