
A beautiful family environment, full of love at North Bay House.J U(Daughter of Resident/Service User)

North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staffMargo U(Stepdaughter of Resident/Service User)

I have always found the management and staff to be very competenVeronica O(Daughter of Resident/Service User)

A beautiful family environment, full of love at North Bay House.J U(Daughter of Resident/Service User)

North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staffMargo U(Stepdaughter of Resident/Service User)

I have always found the management and staff to be very competenVeronica O(Daughter of Resident/Service User)

North bay house is a beautiful old Georgian house overlooking the Norfolk Broads and has been decorated in keeping with its natural ambience.
Carers pride themselves on giving person centred care, under the guidance of a qualified nurse and doctor.
The activities provided include music therapy, this helps residents to re-access memories and contributes to the psychological well-being. Activities also include shopping trips out in the minibus, exercise classes which promote...
Care Provided by North Bay House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Higher rate is for a single person in one of our larger double rooms.
Our fee's include all trips, activities and speciality menus.
Exclusions from our fee's include hairdressing, podiatry and accompanied hospital visits.
The price(s) shown are provided by the care home. Contact North Bay House for full pricing details and T&Cs.
Contact North Bay House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hellendoorn Healthcare Ltd
- Private Owned
Person in charge
- Deana Burton (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (3)
North Bay House Reviews (32)
North Bay House has a Review Score of 9.0 (9.027) out of 10, based on 8 reviews in the last 2 years.
Over all time North Bay House has 32 reviews.
Very safe and affectionate.
My mum has resided here Since December 2019, and the whole of her stay here has been marvellous. Things could not have been more difficult for the team here, but they are always happy, caring and brilliant at keeping the family aware of everything that is happening. My mum is safe, well and no one could ask for more. The home is clean, welcoming and as cared for as the residents. I have complete faith in all their decisions and can't thank them enough.
My mother has been a resident for over five years and has received the best care and understanding of her condition, this support extends to family members - any concerns are sensitively addressed and suggestions welcomed. There is always a friendly greeting whether contact is made by phone or in-person - regular newsletters and relatives meetings keep us informed.
My mother went into the home in February recovering from a broken hip, in her 90's. They have got her eating and walking again and happy.
Since my nan moved into North Bay House she has received a higher standard of care than I have seen in other residential homes. Her quality of life has improved significantly and is now enjoying the company of others more, this not only includes the other residents but also the friendly carers. I have never known my nan to enjoy her food, but since being at North Bay she can only say good things about the food provided and looks forward to her next meal.
I am completely satisfied with the care and attention my mother receives at this care home. It is clean and comfortable and the surroundings are very homely, lovely furniture, decor, gardens are well kept and accessible and safe. Lots of activities if the residents want to join in. Nice dining room, excellent food. Staff and management are very caring and friendly and also arrange outings for those who can get out.
The building is classic and the interior luxurious with a full-width balcony covered in wisteria and tables for residents to sit in warm weather.
The rooms have ensuites and are of a good size, many with views of the river.
The staff are wonderful, cheerful and friendly.
They are always patient and caring.
I find the food is exceptional and have joined my mother for lunch on occasions with plenty of vegetables and 6-ingredient salads accompanying the main event.
Organised events and outings are often and varied.
All in all, A* care home.
Recently enjoyed my 2-week stay at North Bay House very much. Room was nicely decorated, the communal areas were warm and comfortable. The food was varied, tasty, well presented and always a choice available. The 24-hour carers were helpful, chatty and cheerful and treated me with patience and respect. North Bay House is set in lovely grounds and has lovely views. The management team were professional and very helpful. I could relax with the knowledge that I was being well looked after there. A positive experience.
It is the best care home I have experienced either in a work situation or through a relative. The premises both from a visitors point of view and feedback from residents is very good. Staff and management are both helpful and competent.
I have found that ever since my wife entered the above home and on visiting her three times a week I have found the total staff from the cleaner to management, treat every resident with compassion and friendly care at all times. All with extreme patience. I am unable to find any complaint during the last 15 months and would recommend them to anyone.
I would have no hesitation whatsoever in recommending North Bay House.
After a bad fall it was decided i should go into a residential home for respite and on 12/1/2016 i came to North Bay House, a sunny room with a view of the garden and the broad. Everyone seemed very kind and helpful. We have a choice of meals and where we eat them. There are various activities arranged for those who wish to become involved. We each have a bell to ring if we need help and somebody comes quickly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 July 2025Inadequate
- CaringInadequate
- EffectiveInadequate
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for North Bay House.
There are no upcoming events for North Bay House.
Awards / Recognitions (2)
- 31 Jan 2025Recipient: Hellendoorn Healthcare Ltd
- 31 Jan 2024Recipient: Hellendoorn Healthcare Ltd
Accreditations
There are no accreditations posted yet for North Bay House.
Meet the Team (0)
There are no Team Members posted yet.
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