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North Bay House

Borrow Road, Oulton Broad, Lowestoft, Suffolk NR32 3PW
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A beautiful family environment, full of love at North Bay House.J U(Daughter of Resident/Service User)
North Bay House, Lowestoft
North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staffMargo U(Stepdaughter of Resident/Service User)
North Bay House, Lowestoft
I have always found the management and staff to be very competenVeronica O(Daughter of Resident/Service User)
North Bay House, Lowestoft

North bay house is a beautiful old Georgian house overlooking the Norfolk Broads and has been decorated in keeping with its natural ambience.

Carers pride themselves on giving person centred care, under the guidance of a qualified nurse and doctor.

The activities provided include music therapy, this helps residents to re-access memories and contributes to the psychological well-being. Activities also include shopping trips out in the minibus, exercise classes which promote...  

Care Provided by North Bay House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,800£1,200 - £1,800
Residential Dementia Care£1,200 - £1,800£1,200 - £1,800

Higher rate is for a single person in one of our larger double rooms.

Our fee's include all trips, activities and speciality menus.

Exclusions from our fee's include hairdressing, podiatry and accompanied hospital visits.

Contact North Bay House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Deana Burton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)

North Bay House Reviews (32)

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9.0

North Bay House has a Review Score of 9.0 (9.027) out of 10, based on 8 reviews in the last 2 years. Over all time North Bay House has 32 reviews.

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Showing 32 reviews matching selected criteria
Review from D J (Stepson of Resident) published on 3 March 2021 Submitted via Postal Card
Overall Experience

Very safe and affectionate.

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Review from Sue H (Daughter of Resident) published on 2 March 2021 Submitted via Postal Card
Overall Experience

My mum has resided here Since December 2019, and the whole of her stay here has been marvellous. Things could not have been more difficult for the team here, but they are always happy, caring and brilliant at keeping the family aware of everything that is happening. My mum is safe, well and no one could ask for more. The home is clean, welcoming and as cared for as the residents. I have complete faith in all their decisions and can't thank them enough.

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Review from S G (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card
Overall Experience
North Bay House scores top marks in all areas. A beautiful setting overlooking the broad. Excellent facilities and the most dedicated and professional staff.

My mother has been a resident for over five years and has received the best care and understanding of her condition, this support extends to family members - any concerns are sensitively addressed and suggestions welcomed. There is always a friendly greeting whether contact is made by phone or in-person - regular newsletters and relatives meetings keep us informed.

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Review from Christine T (Daughter of Resident) published on 19 April 2019 Submitted via Postal Card
Overall Experience

My mother went into the home in February recovering from a broken hip, in her 90's. They have got her eating and walking again and happy.

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Review from Luke T (Grandson of Resident) published on 5 April 2019 Submitted via Postal Card
Overall Experience

Since my nan moved into North Bay House she has received a higher standard of care than I have seen in other residential homes. Her quality of life has improved significantly and is now enjoying the company of others more, this not only includes the other residents but also the friendly carers. I have never known my nan to enjoy her food, but since being at North Bay she can only say good things about the food provided and looks forward to her next meal.

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Review from Beverley B (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card
Overall Experience

I am completely satisfied with the care and attention my mother receives at this care home. It is clean and comfortable and the surroundings are very homely, lovely furniture, decor, gardens are well kept and accessible and safe. Lots of activities if the residents want to join in. Nice dining room, excellent food. Staff and management are very caring and friendly and also arrange outings for those who can get out.

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Review from L H (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card
Overall Experience
My mother has resided at North Bay for nearly 5 years.
The building is classic and the interior luxurious with a full-width balcony covered in wisteria and tables for residents to sit in warm weather.
The rooms have ensuites and are of a good size, many with views of the river.
The staff are wonderful, cheerful and friendly.
They are always patient and caring.
I find the food is exceptional and have joined my mother for lunch on occasions with plenty of vegetables and 6-ingredient salads accompanying the main event.
Organised events and outings are often and varied.

All in all, A* care home.

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Review from Maggie S (Resident / Service User) published on 4 November 2016 Submitted via Postal Card
Overall Experience

Recently enjoyed my 2-week stay at North Bay House very much. Room was nicely decorated, the communal areas were warm and comfortable. The food was varied, tasty, well presented and always a choice available. The 24-hour carers were helpful, chatty and cheerful and treated me with patience and respect. North Bay House is set in lovely grounds and has lovely views. The management team were professional and very helpful. I could relax with the knowledge that I was being well looked after there. A positive experience.

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Review from Tony D (Son of Resident) published on 29 April 2016 Submitted via Postal Card
Overall Experience

It is the best care home I have experienced either in a work situation or through a relative. The premises both from a visitors point of view and feedback from residents is very good. Staff and management are both helpful and competent.

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Review from Robert S (Wife of Resident) published on 2 April 2016 Submitted via Postal Card
Overall Experience

I have found that ever since my wife entered the above home and on visiting her three times a week I have found the total staff from the cleaner to management, treat every resident with compassion and friendly care at all times. All with extreme patience. I am unable to find any complaint during the last 15 months and would recommend them to anyone.

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Review from Jon R (Friend of Resident) published on 29 March 2016 Submitted via Website
Overall Experience
Professionally run without losing the personal touch, this home stands far and above any others that I have seen. The staff are caring and emphatic and the home is clean and well maintained.

I would have no hesitation whatsoever in recommending North Bay House.

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Review from F S (Resident / Service User) published on 28 March 2016 Submitted via Postal Card
Overall Experience

After a bad fall it was decided i should go into a residential home for respite and on 12/1/2016 i came to North Bay House, a sunny room with a view of the garden and the broad. Everyone seemed very kind and helpful. We have a choice of meals and where we eat them. There are various activities arranged for those who wish to become involved. We each have a bell to ring if we need help and somebody comes quickly.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 July 2025
Overall
Inadequate
  • CaringInadequate
  • EffectiveInadequate
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (2)

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