Canford Healthcare in East Sussex | 2 Care Homes

Review of
Ashridge Court Care Centre
from Ian W (Son of Resident) published on 28 July 2025

Submitted via Website • Report

Overall Experience

My mother, aged 94, has been a resident since Oct 2023. The care she has received is excellent. All staff(nurses and their assistants, carers, housekeeping, catering, activities, administration, and management) are kind and compassionate and make sure Mum is safe and well. She has a lovely room with

a view that overlooks the fields down to the sea. There are many activities available to residents, and Mum really enjoys the weekly seated exercise session that includes games and memory exercises. The food is excellent, but on the odd occasion, if nothing on the menu takes her fancy, she has the option to request something she chooses herself. The management is very approachable and addresses any issues appropriately that may arise. I have no hesitation in recommending Ashridge Court Care Centre.

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Review of
Inglewood Nursing Home
from Sarah G (Daughter of Resident) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

Absolutely amazing! Nothing was ever too much. I especially loved the fact that near the end was obvious my dad could not get out of bed, but even when he asked to sit in the chair, he wasn't fobbed off. He was treated with respect as they would bring the 'alds' in probably knowing full well it wasn't

going to happen. I will always be grateful for the dignity and respect my dad was given.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your lovely message. We're so pleased to hear that your dad was treated with the dignity and respect he deserved. It means a great deal to us that you felt supported and cared for during such a difficult time. We're truly grateful for your kind words.Kind regards

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Review of
Inglewood Nursing Home
from Jane P (Sister of Resident) published on 30 May 2025

Submitted via Website • Report

Overall Experience

I am relieved that my sister is being so well cared for in her final weeks. She is treated kindly and with respect for her dignity. I am always made to feel welcome by the friendly staff, and I am contacted if there are concerns. As I live at a distance, it is very useful for me to access the App, which

gives constant communication about my sister's condition, her nutrition and detailed nursing care.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Jane,Thank you so much for your kind words. We're truly glad to hear that you feel supported and reassured during this time. It means a lot to us to know that your sister is comfortable and that the care team is meeting your expectations. We're always here for you and your family.Kind regards

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Review of
Ashridge Court Care Centre
from Caren A (Daughter of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Mum has been at Ashridge Court since February 2023, after we had cause to move her from another care home in the area.
The positive change in her was amazing. She quickly flourished (from being nervous, not talking and wanting to sleep all day) to being confident, chatty and sleeping all night! The

staff, from the lovely Manager, all the way down to the most junior, are wonderful. Always professional and, so importantly, kind and caring. Mum used to be a carer and sometimes she likes to 'help out'. The staff encourage this and allow her to do small tasks, thereby making her feel worthwhile and part of a team again.
Mum also loves the manicures that the staff do. They have a very nice range of nail colours! Ashridge has as much of a 'home from home' feel as it is possible to have and the residents and staff are very much 'one big family'!.

Reply from Juliet Wills, Home Manager at Ashridge Court Care Centre

Thank you so much for your lovely words and we are so pleased that your Mum has settled with us so well. We have an amazing team who work hard to provide the best care and support and we are pleased that your Mum enjoys being part of our team.

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Review of
Inglewood Nursing Home
from D C (Daughter of Resident) published on 26 May 2025

Submitted via Website • Report

Overall Experience

My mum has only been at Inglewood a short while but has settled in well. This is down to the kind and caring staff who are truly amazing. They have great empathy and always listen if you have any concerns. They show great kindness towards the residents and genuinely care. The setting is lovely with

beautiful gardens, and the home is kept well and is clean.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your kind words. We're so glad to hear your mum has settled in well - it means a lot to the team. Please don't hesitate to reach out if you need anything. Kind regards.

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Review of
Ashridge Court Care Centre
from L W (Son of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

Generally the care home is good, but the ongoing issue of buzzer response time continues, causing distress when needing the toilet often attending when it is too late. The use of agency staff, especially at the weekends is probably the cause as they don't know the residents and their needs that well

and the personal touch is missing. Low staffing means my mother can not be bathed, although she is showered once a week. The carers don't seem to telling the nursing staff of any sores, rashes, pain and feet problems she has.
This seems like a big moan, but generally the carehome is nice and clean, entertainment is good, as is the food, and the full time staff are great.

Reply from Pam McFall, Deputy Manager at Ashridge Court Care Centre

Thank you for your review and your kind comments about the home. However, we are sorry to hear that you are concerned about some aspects of your mother's care. We appreciate honest feedback from our families, and work tirelessly to ensure that our residents' care and wellbeing are the best that they can be. You and I spoke at length earlier this week and, due to the rapid changes in your mother's physical and cognitive health, we will be making the changes that we discussed, and ensure that these are reflected in her care plan. We would like to assure you, too, that her personal care is undertaken daily. We will also put in additional training for staff on how they deal with call bells and undertake handovers. In the meantime, if you have any other queries or concerns, please feel free to come and talk to myself or our home manager.

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Review of
Inglewood Nursing Home
from Michael L (Husband of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

Immediate impressions were of a clean, organised and professional operation. All staff are always polite and cheerful, openly greeting visitors. Staff are always helpful, the quality of staff from the manager, nurses and all support staff is more than sufficient, carrying out their duties professionally.

Highly recommended for all care and well-being for patients.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you had such a positive experience with our team. Your recommendation means a lot to us, and we remain committed to providing the best care and support for all our residents. Kind regards

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Review of
Inglewood Nursing Home
from N H (Relative of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Our relative was very well looked after and it gave us peace of mind in their final months of life. The staff were very friendly and did a great job.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your kind words. I will pass the message to all our team. Kind regards

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Review of
Inglewood Nursing Home
from Steven M (Son of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

My mum spent the last six months of her life at Inglewood Nursing Home, after experiences in two other local care homes. The staff across all areas were consistently empathetic, patient, and hardworking. A special mention goes to the activities and housekeeping teams, who maintained a genuine human

connection with my mother - something so important for her mental well-being.

The facilities were always clean and welcoming, and the food was both nutritious and tasty, far better than we had seen elsewhere. We also felt well informed about mum's care plan, with clear communication and a detailed diary tracking her health, which gave us great reassurance. It gave us great comfort to know that mum's final months were spent in a place where she was as happy as her health allowed, and where she was so well cared for. We are very grateful to the whole team.

Reply from Home Manager, Management Team at Inglewood Nursing Home

Thank you for your kind review and it was our absolute privilege to have cared for your mum and your lovely comments about our team will be shared them with. We pride ourselves in supporting our residents as well as ensuring that loved ones are kept well informed and we are delighted to hear that this was your experience. Best wishes

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Review of
Inglewood Nursing Home
from L F (Wife of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband was transferred from the hospital to Inglewood for palliative end-of-life care and was always treated with the utmost dignity at this stage of his life. From the moment I stepped into the reception, I knew he was in the right place. The management and staff were totally committed to making

sure that he received the best possible treatment despite his frailty. I was able to connect to his personal care records, which I found comforting in the knowledge that he was being so well looked after. I cannot thank you enough.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words. We're truly grateful to know that your husband felt safe and cared for at Inglewood. It was our privilege to support him and your family during such a meaningful time. Your message means a great deal to our team. Kind regards

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Review of
Inglewood Nursing Home
from C C (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Both receptionists are very welcoming and respectful. All the staff were very caring, friendly and happy to take the time to listen and be supportive. My father was treated with care and consideration. He was treated as a person, not just a room number. I was contacted regularly if there were any concerns

with my father's health. I am very grateful to all staff for making my father's last months as comfortable and pleasant as possible.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Thank you for your kind words. We're truly grateful for your appreciation and are glad to know your father felt cared for and respected. Our team strives to provide compassionate and personalized care, and your feedback means so much to us. Wishing you and your family comfort and peace. Kind regards

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Review of
Inglewood Nursing Home
from Nicola M (Niece of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My family and I cannot thank you enough for the impeccable nursing care offered to my aunt following transfer to Inglewood from hospital over the final 2 weeks of her long life. As a (retired) doctor myself, I am so impressed - absolutely first class, from our first exploratory visit in a state of some

distress with the burden of arranging swift transfer from an acute hospital, through to the transfer itself and subsequent beautiful end of life care for my aunt as well as sympathetic and kind interactions with any visiting family. My aunt's comfort and care was clearly paramount for every staff member. I was particularly grateful be able to remotely access her electronic nursing records which were updated at least 3 times per day and offered regular assurance of her ongoing good quality care, including reports of GP visits - and there were also phone calls to alert me to significant changes so that I could keep her (similarly elderly) sisters updated as necessary. Thank you so much.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your kind and thoughtful words. It truly means a great deal to our team to hear that we were able to provide comfort and care to your aunt and support your family during such a difficult time. Ensuring dignity, compassion, and high-quality care is always our priority, and we are grateful that we could be there for your aunt in her final days. Your appreciation is deeply valued, and I will be sure to share your message with the entire team. Wishing you and your family strength and comfort.Thank you

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Review of
Inglewood Nursing Home
from B E (Friend of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

It has been my experience when visiting my friend that the home is extremely well run. The staff are caring, helpful, friendly and cheerful. They seem to take every care of the residents. Plenty of activity going on physio, exercises etc.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words. We are so glad to hear that you had a positive experience and that our staff made you feel welcome. We always strive to provide the best care and a happy environment for our residents. Your thoughtful message means a lot to us!

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Review of
Inglewood Nursing Home
from Sally K (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

When we realised that dad needed to move into a Nursing Home, we felt like rabbits caught in the headlights and it was a very scary time. There were big decisions for us to make, this was all new to us and we found everything really daunting. If you are in that situation rest assured, Inglewood is a

very special nursing home and I wouldn't hesitate to recommend your loved one stay there.

The day room is the heart of the home, the TV is amazing and the residents seem to be very happy there. Each day there are activities for the residents to enjoy and the team of experts looking after your loved one 24/7 are all really nice people and highly trained in their area of expertise. The kindness and patience we have seen them show to the residents is second to none.

We know that dad is safe and happy at Inglewood and we are most grateful to everyone for taking such good care of him. There are so many positive things to say but most importantly, we have peace of mind.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your heartfelt words. We understand how difficult the decision can be, and it means a lot to know that Inglewood has brought comfort and peace of mind to you and your family. We're delighted that your dad feels safe and happy here, and we truly appreciate your kind recognition of our team's care and dedication. It's our privilege to look after him and all our residents with kindness and patience.Your recommendation means the world to us. Please know we're always here for you and your dad. Kind regards.

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Review of
Inglewood Nursing Home
from H S (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Most of the regular staff are friendly and caring. However the staff seem stretched at times due to their workload and occasionally need prompting when aspects of personal care are missed. Outside entertainers are good but otherwise hit and miss.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your feedback. We're glad to hear you find our staff friendly and caring. We understand the challenges at times and are always working to improve our care and support. Your input on entertainment is also appreciated, and we'll look into making it more consistent. Please feel free to share any further thoughts, we value your perspective. Kind regards.

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Review of
Inglewood Nursing Home
from Rachel P (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Everything is very good and I and of course my father are very happy with the care that he receives in this comfortable home. I wish there could be some outings for him and perhaps a bit more in the way of visiting musical entertainers.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words. We're so pleased to hear that both you and your father are happy with the care he receives at Inglewood. His comfort and well-being are very important to us. We appreciate your suggestion about outings and musical entertainment and will certainly take it into consideration as we continue to enhance our activities. Your feedback is always valued. Please feel free to share any other thoughts, we're always here to listen. Kind regards

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Review of
Inglewood Nursing Home
from Stephen O (Friend of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Having known her for over 40 years, I am very satisfied with the care and kindness being given to my 95 year old friend who came to live at Inglewood Nursing Home in August 2024. She is extremely well looked after, enjoys her food and is very comfortable indeed. The staff are considerate, caring, gentle

and have a sense of humour which is important.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words. We're so glad to hear that your friend is happy, comfortable, and well cared for at Inglewood Nursing Home. Our team truly values each resident, and it means a lot to know their kindness and care are appreciated. Please feel free to reach out anytime. We're always here to help. Kind regards.

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Review of
Ashridge Court Care Centre
from S R (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Overall would recommend it. Manager very approachable and the staff very friendly. Food is made fresh and is nice that I can have lunch with my Mum. They have several small private lounges which can be used for family visits.

Reply from Juliet Wills, Home Manager at Ashridge Court Care Centre

Thank you for your kind review and I will ensure your comments are shared with the team. I'm glad you and your Mum can share quality time together.

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Review of
Ashridge Court Care Centre
from Shivaune H (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Outstanding care! My mum feels at home and very much loved by the staff. Nothing is too much for Ashridge Court. I feel very happy knowing that my mum is in good hands. Her room is very comfortable and warm.

Reply from Juliet Wills, Home Manager at Ashridge Court Care Centre

Thank you for your lovely review of Ashridge Court. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It is very good to know that your Mum is happy with us and enjoying life in the home.

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Review of
Inglewood Nursing Home
from K C (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad was only with you a short time but cannot fault the care and attention he was shown. The staff were excellent and very patient with him.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Thank you for your kind words. We're so glad we could care for your dad, even if it was for a short time. Our staff truly appreciated your recognition of their patience and care. Our thoughts are with you and your family. Thank you

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Care Homes Owned by Canford Healthcare in East Sussex

Canford Healthcare Locations in East Sussex (2)

Canford Healthcare Reviews in East Sussex (256)

Ashridge Court Care Centre

Inglewood Nursing Home

Inglewood Nursing Home

Ashridge Court Care Centre

Inglewood Nursing Home

Ashridge Court Care Centre

Inglewood Nursing Home

Inglewood Nursing Home

Inglewood Nursing Home

Inglewood Nursing Home

Inglewood Nursing Home

Inglewood Nursing Home

Inglewood Nursing Home

Inglewood Nursing Home

Inglewood Nursing Home

Inglewood Nursing Home

Inglewood Nursing Home

Ashridge Court Care Centre

Ashridge Court Care Centre

Inglewood Nursing Home

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