Canford Healthcare in Kent | 3 Care Homes

Review of
Mayflower Care Home
from T L (Daughter of Resident) published on 13 August 2025

Submitted via Website • Report

Overall Experience

Our mum moved to Mayflower after a stay in a dementia ward where she had complex needs and severe anxiety. From the start, the care has been exceptional.

The home is spacious with a beautiful large garden where we love sitting with Mum. The staff are outstanding-kind, respectful, and experienced

in supporting residents with challenging behaviours. They truly care and treat everyone with dignity.

Communication is excellent. The team keeps us regularly updated, and the app is a great way to check in on Mum throughout the day. Staff are always approachable and supportive whenever we have questions or concerns.

The food is lovely, with a good variety and plenty of choice. A big thank you to the manager and the whole team for running such a well-managed, compassionate home. We're so grateful for everything you do.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear T, thank you for your kind review. We're so pleased to hear that you feel the home has been exceptional from the start of the admission process. It means a great deal to us that you feel the staff are outstanding kind, respectful and experience, and that you feel we are all approachable and supportive. Look forward to see you on your next visits.

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Review of
Mayflower Care Home
from Sarah H (Daughter of Resident) published on 5 August 2025

Submitted via Postal Card • Report

Overall Experience

We feel incredibly lucky to have found Mayflower Care Home for my dad. All the staff are wonderful, professional, caring and very approachable. If my family have ever had to ask questions staff make themselves available and are always honest and reassuring. My dad is well looked after in a safe environment,

and we as a family value greatly the dementia experience throughout the care home.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking the time to review our service. We are delighted to hear that you feel the staff at Mayflower Care Home are professional and very approachable. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.

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Review of
Barty House Nursing Home
from Sarah P (Daughter of Resident) published on 28 July 2025

Submitted via Website • Report

Overall Experience

I can not thank the staff and the careers the marvellous work that they do they all to really well since my mum has been there I can not thank them so much for the care she is getting and me and my brother are happy that it is a good home can not thank you all for the kindness thank you

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words, I will pass them on to all the staff. Manager

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Review of
Barty House Nursing Home
from Sarah H (Daughter-in-law of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

My mother in law was always treated with kindness and dignety even with her bad health she was always clean, check upon needs met.
If I ever had any concerns they were always acted upon even though she was only in for 4 days every need was met. I can not think of a bad thing to say. I needed a disabled

parking spot the manager was going to create me a place for future visits.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Hi SarahThank you so much for your kind words. I shall pass them on to all the staff.

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Review of
Tunbridge Wells Care Centre
from Kellie R (Daughter of Resident) published on 2 July 2025

Submitted via Website • Report

Overall Experience

I never wanted my dad to go into a home and felt unsure what to expect after many horror stories in the industry.
However, the team in particularly on the Dementia floor were just fantastic. My dad was so well looked after with kindness and understanding of his illness. They also looked after mum and

I and made us feel like it was our 2nd home .
The carers and the nursing team are worth their weight in gold here .
My dad was everything to me , rest assured I couldn't
have asked for any better in a care home . Thankyou to all of you !

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you so much for a lovely review, the staff at Tunbridge Wells care Centre pride themselves on the care they provide not only to the residents but to family members and each other as well. They truly area special team. I know they would all say what a pleasure it was caring for your father and meeting you and your mum was an added bonus.

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Review of
Barty House Nursing Home
from Bev S (Daughter-in-law of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

Barty house is a lovely place for my mother-in-law to be, so many wonderful caring people who look after her.
We can walk away knowing she is in the best possible place, any problems they will always give us a call, this gives us peace of mind.
My mother-in-law was put here after an operation to

be assessed, to see if she would be able to manage at home by herself.
As yet we are awaiting the outcome of the assessment.
Us as a family believe this would be the best place for her as she has a few memory issues.
We thought if a nursing home was the outcome we would move her closer to us, but to be honest my mother-in-law has settled in really well, staff are amazing, they have activities most if not every afternoon, this is something my mother-in-law really enjoys, she loves socialising, being around people. If you visit in the afternoon, they will always ask if you would like to join in with your loved one, you can even stay and have lunch with them at a small cost.
Thank you Barty House for making my mother-in-law feel at home

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your very kind words, I shall make sure that they are passed on to all the staff who care for your mother in law... she is a very popular lady with all the staff

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Review of
Tunbridge Wells Care Centre
from Jacqui M (Daughter of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

My Mother is very content living at The Tunbridge Wells Care Centre. The care and support she receives is excellent. She is treated with dignity. The staff are all kind and caring. The daily activities are well thought out keeping the residents bodies and brains active. The home is clean especially

the bedrooms. I'm so pleased that we chose this Care Home for my Mother.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you so much for a lovely review, I know the staff are very fond of your mum, as are other residents. All departments in the home strive to provide the best care for each resident, the activities team work hard to provide activities for all abilities and the housekeeping team, well what can I say, they keep the home spotless and manage to get all the washing done for all our residents.

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Review of
Mayflower Care Home
from T B (Husband of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

Mayflower was the only care home we could find due to hospital's reports on my wife. The whole team worked hard to get the medication and care right. Slowly things improved month after month and she has responded so well. All the residents are affected differently whatever their background. The staff

have to deal with so many different issues. So I recommend Mayflower Care Home

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you so much for taking the time to review Mayflower Care Home. We are so proud to hear you are recommending our care home. We are happy to also hear that you feel the team has supported your wife and that your experience as a relative has been a pleasant one. I look forward to see you on your visits.

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Review of
Mayflower Care Home
from Pauline C (Wife of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

My husband can be very challenging but the staff are caring and patient with him. The 'family hub app' is so good for viewing the highs and lows of his day and his care.
I trust the staff who are always ready to explain any queries I might have.
I am incredibly sad that he is so poorly, and I miss

him terribly, but I trust that he is safe and in a very clean, very caring and actually quite peaceful place.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking time to review our service. We are delighted to hear that you feel the care at Mayflower Care Home is excellent and the home is a peaceful place. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.

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Review of
Mayflower Care Home
from Dawn M (Wife of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

My husband has been in the mayflower a very long time, lots of staff have moved on from when he was first there. Obviously they knew him really well and I was a very happy wife.
The staff are all very helpful kind and caring and I feel happy in the knowledge that he is cared for.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that you feel your husband is very well looked after and that you have have had a great experience as a relatives for the past years. Look forward to see you again on your visits.

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Review of
Mayflower Care Home
from Jeff T (Brother of Resident) published on 2 June 2025

Submitted via Website • Report

Overall Experience

The home is very welcoming from all members of staff, and they cannot do enough for you if you ask or request anything. All areas are always clean and tidy. My relative is happy and contented in there. The management team are always forward thinking and planning for the future. I have no hesitation

in recommending Mayflower Care Home.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relatives are such a pleasure to look after and they are very much loved here at Mayflower. We look forward to seeing you and your family again when you next visit.

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Review of
Barty House Nursing Home
from Sylvia W (Wife of Resident) published on 29 May 2025

Submitted via Website • Report

Overall Experience

Nothing is too much trouble for the staff from asking for pain relief to asking for a resident to have help for moving about the home. Residents are always asked if they need any help for anything especially help with changing clothes etc,
The staff are always courteous, polite and well dressed.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words Sylvia, I will pass them on to all the staff

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Review of
Mayflower Care Home
from K L (Daughter of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Excellent care home. The staff are very caring and react quickly to mum's complex needs. I am able to see mum's exact care via a portal which give peace of mind 24/7.
They even formed a mens group for my dad as he finds it hard to deal with the changes in mum and is able to discuss his feelings there.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for your very positive comments about our care home. So it is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home. The 'Men Club' has been a success and we are happy to hear this has had a positive impact on your father wellbeing.

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Review of
Mayflower Care Home
from Dave B (Son of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Staff show care and compassion at all times. Staff keep dad clean and tidy at all times, ensuring his needs are met. A good choice of food that is varied and in dad's case plentiful. Mayflower keep us well informed and are slwsys contactable, especially if there are any issues. They allow us to give

feedback and input into dad's care.
Highly recommended

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that you feel involved into your dad care ad that the home is always contactable.

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Review of
Mayflower Care Home
from S B (Daughter of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Mayflower is a warm, friendly, clean and supportive environment. The care that the staff give to my mum is of a high standard as I would expect. They support mum in all areas physically, emotionally as well as all her health needs. Mayflower is very well run with approachable staff obviously it would

have been better for mum to never have had dementia and be able to live out her days in her own home sadly this wasn't the case. Mayflower has made it a comfortable alternative. They organise a lot to involve the service users as well as encouraging family participation which have always been fun and engaging.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home. We look forward to seeing you and your family again at our next events.

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Review of
Mayflower Care Home
from C A (Daughter of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

My father came to The Mayflower in November 2024 with late stage dementia and he was struggling with anxiety and anger issues at home affecting him and my mum. Since he has been there my dad has flourished yes he has deteriorated a bit but that's the disease but the home is clean fresh and welcoming

the staff are amazing nothing is too much trouble they really take the time with the residents and provide lots of things to do with them and have entertainment regularly at the home and they love it, I cannot thank the enough as my dad has settled in nicely and we would hate for him to go anywhere else I would give it a 5* rating every time

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Many thanks for your kind review. We are so pleased that you feel our home is clean, smells fresh and is welcoming. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! It brings me great joy to know that you, as a family, feel your father has flourished since moving into our care home. I look forward to see you and the family on your next visit.

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Review of
Mayflower Care Home
from Ninon T (Wife of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

My Husband has now been in Mayflower Care Home for a year. In all that time he has been treated with excellent care, kindness, respect and good humour. The activities for special occasions VE Day, Valentines Day, Easter etc have have all been enjoyable and it is good to see the residents enjoying their

time outside. I really appreciate the hard work that goes into these occasions. I too, have been treated with respect and feel that you have all become part of my extended family and thank every one of you.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

thank you for your kind review, and for working with our team to ensure that your loved one receives the best possible care and support. We are so happy to have you both as part of our Mayflower family. I will pass on your comments to the team, who will be very happy to receive them.

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Review of
Barty House Nursing Home
from Allison C (Daughter of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

My mother who is a resident at Barty House for a couple of years, has always been treated with care, dignity and respect. She has complex needs which have been carefully considered and any concerns I have had, have been listened to and addressed, in particular I like the fact there is always an "open

door" mentality by the care home manager if there are any issues that need to be addressed. The Carers are good, and have taken the time to "bond" with my mum.
My mum's clothes and laundry are always clean and housekeeping do their best. The kitchen staff also work hard to accommodate different food requirements. My only critique is that some areas where there is carpet, it is a little "tired" and could do with replacing/ new flooring?
Most of all, I feel that my mum is in "safe hands" which gives me peace of mind. I would not hesitate to recommend Barty House to anyone considering this as their new "home"

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much Alison, I will pass on your kind words to all the staff

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Review of
Barty House Nursing Home
from Clive B (Son of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

Just a few weeks now to Mum's 100th birthday. The staff are already making plans for the day and are helping my family and I prepare. She has been at Barty for 5 years now and her care has been excellent throughout.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much Clive, I will pass on your kind words to all the staff

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Review of
Barty House Nursing Home
from Amanda W (Daughter of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

We have found the staff very helpful and friendly. They have answered any questions competently and taken on board any concerns that we have had relating to the care of my father. We have been notified if there have been any falls and updated to the outcome. It is very comforting to be able to discuss

any medical issues with the nurses as they have arisen.
The food is lovely.
The rooms are kept clean and fresh.
My father says " they are very nice people here " a great comfort to us !

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you Amanda, that is really kind of you, I will pass your comments on to all the staff team

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Care Homes Owned by Canford Healthcare in Kent

Canford Healthcare Locations in Kent (3)

Canford Healthcare Reviews in Kent (271)

Mayflower Care Home

Mayflower Care Home

Barty House Nursing Home

Barty House Nursing Home

Tunbridge Wells Care Centre

Barty House Nursing Home

Tunbridge Wells Care Centre

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Barty House Nursing Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Barty House Nursing Home

Barty House Nursing Home

Barty House Nursing Home

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