

The food may I say is excellentMarie P(Daughter of Resident/Service User)

The staff have treated Mum with respect and dignity at all timesPhilip J(Son of Resident/Service User)


The food may I say is excellentMarie P(Daughter of Resident/Service User)

The staff have treated Mum with respect and dignity at all timesPhilip J(Son of Resident/Service User)

Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.
Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers...
Care Provided by Mayflower Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are based on pre-admission assessment of care needs.
The price(s) shown are provided by the care home. Contact Mayflower Care Home for full pricing details and T&Cs.
Contact Mayflower Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Chris James(Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2011
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking is available.
Mayflower Care Home Reviews (71)
Mayflower Care Home has a Review Score of 9.7 (9.693) out of 10, based on 28 reviews in the last 2 years.
Over all time Mayflower Care Home has 71 reviews.
From the moment I contacted Mayflower after another home told my Dad to leave I have nothing but praise for all the staff. I cannot fault the care Dad receives, the staff know him very well and treat him with such kindness and dignity. He is not just a number They have also been very supportive to me in these difficult times
My dad moved here 5 days ago and what a difference I've seen already. The care he has been receiving is phenomenal so far. There are lots of staff at hand to answer any questions you have' and all staff in whichever field are very accommodating to both patient and family's needs. Highly recommend
Thank you so much for the feedback received. I will share this with the team.
Our lovely Dad passed away in October 2025 after spending the last 18 months battling Dementia/Alzheimer's at the wonderful Mayflower Care Home. The staff there are absolutely amazing, they treated Dad as they would their own parent, with the utmost dignity and compassion, They also supported the family during our visits and their kindnesses will stay in our memories forever. The regular check-ins to see if we had any concerns and the portal for overseas siblings to keep in the loop were great ways to ensure communication lines were kept open and the hilarious entertainments the staff found to keep the residents engaged were fantastic. I'd like to make a special mention to all the staff on Sapphire Ward, as well as Dan, Claudia and Krystal and to thank them for their care and commitment, an ethos that is demonstrated at every level of staffing at the Mayflower. Thank you all, we felt Dad was safe and well cared for during his last months Outstanding 10/10 5 stars!
Dear Tina, Thank you so much for sharing your kind words. We are deeply sorry for your loss and feel honoured that we could support your Dad and your family during this time. Your recognition of our staff means a great deal to us. It's wonderful to hear that our team was able to provide comfort,...
We are able to read daily updates of activities and behaviours using online portal .
Dear Paul, thank you for your kind review. We are happy to hear that you feel the home is accommodating and informative and that the staff are helpful and friendly. Our staff take pride in all they do and their passion for care is reflected in their actions. Looking forward to see you on your next visits.
I think the care home and all the staff do an excellent Job, food and drinks are good, the activities that I have attended I find are great, the reception staff are lovely always pleased to help if needed. I am very happy with the care my husband receives. Thank you
Dear Janet, Thank you for the lovely feedback. We are delighted to hear that you feel happy with your husband's care and that the activities team and admin team are making a great impression by being so helpful and always lovely. Look forward to see you on your next visits.
Our mum moved to Mayflower after a stay in a dementia ward where she had complex needs and severe anxiety. From the start, the care has been exceptional.
The home is spacious with a beautiful large garden where we love sitting with Mum. The staff are outstanding-kind, respectful, and experienced in supporting residents with challenging behaviours. They truly care and treat everyone with dignity.
Communication is excellent. The team keeps us regularly updated, and the app is a great way to check in on Mum throughout the day. Staff are always approachable and supportive whenever we have questions or concerns.
The food is lovely, with a good variety and plenty of choice. A big thank you to the manager and the whole team for running such a well-managed, compassionate home. We're so grateful for everything you do.
Dear T, thank you for your kind review. We're so pleased to hear that you feel the home has been exceptional from the start of the admission process. It means a great deal to us that you feel the staff are outstanding kind, respectful and experience, and that you feel we are all approachable and supportive. Look forward to see you on your next visits.
We feel incredibly lucky to have found Mayflower Care Home for my dad. All the staff are wonderful, professional, caring and very approachable. If my family have ever had to ask questions staff make themselves available and are always honest and reassuring. My dad is well looked after in a safe environment, and we as a family value greatly the dementia experience throughout the care home.
Thank you for taking the time to review our service. We are delighted to hear that you feel the staff at Mayflower Care Home are professional and very approachable. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is...
Mayflower was the only care home we could find due to hospital's reports on my wife. The whole team worked hard to get the medication and care right. Slowly things improved month after month and she has responded so well. All the residents are affected differently whatever their background. The staff have to deal with so many different issues. So I recommend Mayflower Care Home
Thank you so much for taking the time to review Mayflower Care Home. We are so proud to hear you are recommending our care home. We are happy to also hear that you feel the team has supported your wife and that your experience as a relative has been a pleasant one. I look forward to see you on your visits.
I trust the staff who are always ready to explain any queries I might have.
I am incredibly sad that he is so poorly, and I miss him terribly, but I trust that he is safe and in a very clean, very caring and actually quite peaceful place.
Thank you for taking time to review our service. We are delighted to hear that you feel the care at Mayflower Care Home is excellent and the home is a peaceful place. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is...
The staff are all very helpful kind and caring and I feel happy in the knowledge that he is cared for.
thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that you feel your husband is very well looked after and that you have have had a great experience as a relatives for the past years. Look forward to see you again on your visits.
The home is very welcoming from all members of staff, and they cannot do enough for you if you ask or request anything. All areas are always clean and tidy. My relative is happy and contented in there. The management team are always forward thinking and planning for the future. I have no hesitation in recommending Mayflower Care Home.
thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relatives are such a pleasure to...
They even formed a mens group for my dad as he finds it hard to deal with the changes in mum and is able to discuss his feelings there.
Thank you for your very positive comments about our care home. So it is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home. The 'Men Club' has been a success and we are happy to hear this has had a positive impact on your father wellbeing.
Highly recommended
thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that you feel involved into your dad care ad that the home is always contactable.
Mayflower is a warm, friendly, clean and supportive environment. The care that the staff give to my mum is of a high standard as I would expect. They support mum in all areas physically, emotionally as well as all her health needs. Mayflower is very well run with approachable staff obviously it would have been better for mum to never have had dementia and be able to live out her days in her own home sadly this wasn't the case. Mayflower has made it a comfortable alternative. They organise a lot to involve the service users as well as encouraging family participation which have always been fun and engaging.
Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after...
My father came to The Mayflower in November 2024 with late stage dementia and he was struggling with anxiety and anger issues at home affecting him and my mum. Since he has been there my dad has flourished yes he has deteriorated a bit but that's the disease but the home is clean fresh and welcoming the staff are amazing nothing is too much trouble they really take the time with the residents and provide lots of things to do with them and have entertainment regularly at the home and they love it, I cannot thank the enough as my dad has settled in nicely and we would hate for him to go anywhere else I would give it a 5* rating every time
Many thanks for your kind review. We are so pleased that you feel our home is clean, smells fresh and is welcoming. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! It brings me great...
My Husband has now been in Mayflower Care Home for a year. In all that time he has been treated with excellent care, kindness, respect and good humour. The activities for special occasions VE Day, Valentines Day, Easter etc have have all been enjoyable and it is good to see the residents enjoying their time outside. I really appreciate the hard work that goes into these occasions. I too, have been treated with respect and feel that you have all become part of my extended family and thank every one of you.
thank you for your kind review, and for working with our team to ensure that your loved one receives the best possible care and support. We are so happy to have you both as part of our Mayflower family. I will pass on your comments to the team, who will be very happy to receive them.
My Grandad is at the Mayflower, the staff there are always warm, friendly and helpful whenever I have visited. They are very patient and knowledgeable in dealing with my Grandad's Alzheimer's & dementia, and treat him with dignity and respect. I appreciate the care and compassion the nurses and staff at the Mayflower show to my Grandad. The regular updates on resident's eating, health, and other related check ins provide comfort during the time that we are unable to visit. Thank you Mayflower staff for your kindness & dedication.
Thank you so much for your heartfelt feedback and comments, which means so much to our team. We are very grateful that you chose our home for your relatives care. Grandad is such a lovely person, and it is our pleasure to welcome him to our family and look after him. Thank you also for sharing that...
My dad has Vascular dementia and after a traumatic experience with another care home the moment I contacted the Mayflower the kindness and compassion from that first phone call was second to none. The staff are all warm and professional to all residents and their families and have been supportive and reassuring to us through this difficult time. I cannot praise the staff enough for all they do for my dad and the other residents who are all treated with dignity kept clean and well fed. I would not hesitate to recommend the Mayflower.
Dear Jackie, it has been a joy to watch how your loved one has relaxed and settled into Mayflower Care Home, our team works very hard and goes above and beyond to support our residents and their families, I am happy to hear you felt supported and that you would recommend our home with no hesitation.
My husband has been in Mayflower care home for 9 months. The care they give him is exceptional. The staff are always polite, caring and very friendly. The meals always look very appetising as well as many snacks in between. The entertainment staff are fantastic. I'm more than happy with the care my husband receives. Everyone goes above and beyond to help and support my family.
Thank you for a lovely review, the staff pride themselves on creating a family feel to the home and the activities team enjoys creating fun and enjoyable activities to suit all residents. I am delighted to hear your feedback regarding the meals and snacks, our catering team do go above and beyond to meet all our residents' needs.
My brother was moved to Mayflower from another care home that could not cater for his needs. I cannot get to visit very often and thought about moving him nearer but having seen how happy and settled he is have decided this is the best place for him. My brother no longer recognises any of his family. I have found the carers and nurses here to be so lovely. I can ring and speak to them anytime and they always reassure me. I have no worries. He is in the best place.
Dear Freda, many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your brother's care and communication at Mayflower Care Home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 01 July 2026General Nursing and Dementia Care, End of Life, Respite.
News (1) & Events (0)
- 23 May 2025
Residents, families and staff were delighted to welcome Sam Dondi-Smith to Mayflower Care Home yesterday for a reading of his new book, Waiting for the Bus. Sam’s visit also formed...
There are no upcoming events for Mayflower Care Home.
Awards / Recognitions (1)
- 06 Nov 2021Recipient: Mayflower Care Home
Meet the Team (5)

Chris brings over 15 years of extensive experience within the care sector, with a proven track record of successfully managing care homes ranging from 30 to 100 beds.
Throughout his career, Chris has held a variety of senior leadership roles, including Regional Manager, Quality & Compliance Manager, and Home Manager. These positions have given him a deep understanding of both strategic oversight and hands-on operational management within care environments.
Chris has worked across residential, nursing, and dementia care services, developing a strong reputation for maintaining high standards of care, regulatory compliance, and staff development. His broad experience enables him to support care homes in delivering safe, compassionate, and person-centred care while meeting regulatory and operational demands.

Steph is an experienced Clinical Manager with extensive knowledge in both mental health and general nursing.
She brings strong clinical leadership, a compassionate approach to care, and a deep understanding of best practice across a range of clinical settings, ensuring high standards of safe, effective, and person-centred care.

Alex is our Home Administrator who plays a vital role in the smooth day-to-day running of the care home.
With a strong eye for detail and excellent organisational skills, Alex supports administrative, financial, and compliance processes, helping to ensure the home operates efficiently while providing support to both staff and residents.

Kristel is a dedicated Admin Assistant who provides essential support to the administrative team and wider care home staff.
She is highly organised, approachable, and plays a key role in supporting daily operations, helping to ensure efficient processes and a welcoming environment for residents, families, and colleagues.

Carmen is a reliable Admin Assistant who supports the smooth day-to-day running of the care home.
With strong organisational skills and a positive, approachable manner, Carmen assists with administrative tasks and provides valuable support to staff, residents, and families, helping to maintain an efficient and welcoming environment.
Frequently Asked Questions about Mayflower Care Home
What types of Care is Mayflower Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mayflower Care Home have?
There are 76 Single Rooms.
What are the Facilities & Services at Mayflower Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mayflower Care Home to the centre of Gravesend?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayflower Care Home to verify any information. View our terms and conditions. Mayflower Care Home has an Enhanced Service -more info.