Mayflower Care Home

Hartshill Road, Northfleet, Gravesend DA11 7DX
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9.6 69 Reviews
  • Mayflower Care Home, Gravesend
Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.

Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers are not available.

Mayflower combines all the comforts of home with thoroughly modern facilities, as well as a secure and landscaped garden for residents to enjoy. The home has 76 spacious and comfortably furnished ensuite bedrooms spread over three floors. Each room is equipped with TV, a nurse call system and an adjustable automatic bed. Free Wi-Fi is available throughout the home.

Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.   

There is lift access to all floors and both the home and garden are fully wheelchair accessible. Each floor has its own dining room and lounge where residents can gather for meals, group activities or socialise. As a homely and relaxed feel is important, the lounges can be arranged to accommodate residents who prefer a quiet space at times. There is also a dedicated on-site hair salon that provides regular services to residents.

The landscaped garden and patio have been carefully designed to offer plenty of comfortable seating areas for residents and guests to relax and enjoy pleasant weather. The garden is fully secure, with keypad access.
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Care Provided by Mayflower Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £2000 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £2000 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: £2000 – £2200

Fees are based on pre-admission assessment of care needs.

These prices are only a guideline, please contact Mayflower Care Home to find out the exact price for your requirements.

Contact Mayflower Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mayflower Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Claudia Ramsamy (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Mayflower Care Home Reviews (69)

9.6

Mayflower Care Home has a Review Score of 9.6 (9.642) out of 10, based on 31 reviews in the last 2 years.
Over all time Mayflower Care Home has 69 reviews.

Overall Experience
  • 55
  • 10
  • 2
  • 0
  • 2
Date Published
  • 69
  • 13
  • 19
  • 31
  • 38
Reviewer Connection to Mayflower Care Home
  • 28
  • 14
  • 11
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 69, showing 1-20
Review from Paul B (Son of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home is very accommodating and informative . The staff are friendly and helpful. Residents are well looked after and cared for .
We are able to read daily updates of activities and behaviours using online portal .
Reply from Claudia Ramsamy, Registered manager at Mayflower Care Home
Dear Paul, thank you for your kind review. We are happy to hear that you feel the home is accommodating and informative and that the staff are helpful and friendly. Our staff take pride in all they do…read more
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Review from Janet C (Wife of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the care home and all the staff do an excellent Job, food and drinks are good, the activities that I have attended I find are great, the reception staff are lovely always pleased to help if needed. I am very happy with the care my husband receives. Thank you
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Janet, Thank you for the lovely feedback. We are delighted to hear that you feel happy with your husband's care and that the activities team and admin team are making a great impression by being…read more
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Review from T L (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved to Mayflower after a stay in a dementia ward where she had complex needs and severe anxiety. From the start, the care has been exceptional.


The home is spacious with a beautiful large garden where we love sitting with Mum. The staff are outstanding-kind, respectful, and experienced

in supporting residents with challenging behaviours. They truly care and treat everyone with dignity.


Communication is excellent. The team keeps us regularly updated, and the app is a great way to check in on Mum throughout the day. Staff are always approachable and supportive whenever we have questions or concerns.


The food is lovely, with a good variety and plenty of choice. A big thank you to the manager and the whole team for running such a well-managed, compassionate home. We're so grateful for everything you do.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear T, thank you for your kind review. We're so pleased to hear that you feel the home has been exceptional from the start of the admission process. It means a great deal to us that you feel the…read more
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Review from Sarah H (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel incredibly lucky to have found Mayflower Care Home for my dad. All the staff are wonderful, professional, caring and very approachable. If my family have ever had to ask questions staff make themselves available and are always honest and reassuring. My dad is well looked after in a safe environment,
and we as a family value greatly the dementia experience throughout the care home.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking the time to review our service. We are delighted to hear that you feel the staff at Mayflower Care Home are professional and very approachable. We have an amazing team that works…read more
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Review from T B (Husband of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mayflower was the only care home we could find due to hospital's reports on my wife. The whole team worked hard to get the medication and care right. Slowly things improved month after month and she has responded so well. All the residents are affected differently whatever their background. The staff
have to deal with so many different issues. So I recommend Mayflower Care Home
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you so much for taking the time to review Mayflower Care Home. We are so proud to hear you are recommending our care home. We are happy to also hear that you feel the team has supported your…read more
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Review from Pauline C (Wife of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband can be very challenging but the staff are caring and patient with him. The 'family hub app' is so good for viewing the highs and lows of his day and his care.
I trust the staff who are always ready to explain any queries I might have.
I am incredibly sad that he is so poorly, and I miss
him terribly, but I trust that he is safe and in a very clean, very caring and actually quite peaceful place.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking time to review our service. We are delighted to hear that you feel the care at Mayflower Care Home is excellent and the home is a peaceful place. We have an amazing team that…read more
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Review from Dawn M (Wife of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in the mayflower a very long time, lots of staff have moved on from when he was first there. Obviously they knew him really well and I was a very happy wife.
The staff are all very helpful kind and caring and I feel happy in the knowledge that he is cared for.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that you feel your husband is…read more
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Review from Jeff T (Brother of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very welcoming from all members of staff, and they cannot do enough for you if you ask or request anything. All areas are always clean and tidy. My relative is happy and contented in there. The management team are always forward thinking and planning for the future. I have no hesitation
in recommending Mayflower Care Home.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is…read more
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Review from K L (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home. The staff are very caring and react quickly to mum's complex needs. I am able to see mum's exact care via a portal which give peace of mind 24/7.
They even formed a mens group for my dad as he finds it hard to deal with the changes in mum and is able to discuss his feelings there.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for your very positive comments about our care home. So it is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much…read more
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Review from Dave B (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff show care and compassion at all times. Staff keep dad clean and tidy at all times, ensuring his needs are met. A good choice of food that is varied and in dad's case plentiful. Mayflower keep us well informed and are slwsys contactable, especially if there are any issues. They allow us to give
feedback and input into dad's care.
Highly recommended
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that you…read more
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Review from S B (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mayflower is a warm, friendly, clean and supportive environment. The care that the staff give to my mum is of a high standard as I would expect. They support mum in all areas physically, emotionally as well as all her health needs. Mayflower is very well run with approachable staff obviously it would
have been better for mum to never have had dementia and be able to live out her days in her own home sadly this wasn't the case. Mayflower has made it a comfortable alternative. They organise a lot to involve the service users as well as encouraging family participation which have always been fun and engaging.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it is…read more
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Review from C A (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to The Mayflower in November 2024 with late stage dementia and he was struggling with anxiety and anger issues at home affecting him and my mum. Since he has been there my dad has flourished yes he has deteriorated a bit but that's the disease but the home is clean fresh and welcoming
the staff are amazing nothing is too much trouble they really take the time with the residents and provide lots of things to do with them and have entertainment regularly at the home and they love it, I cannot thank the enough as my dad has settled in nicely and we would hate for him to go anywhere else I would give it a 5* rating every time
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Many thanks for your kind review. We are so pleased that you feel our home is clean, smells fresh and is welcoming. Staff work hard to provide a comfortable home-from-home for your loved one (and our…read more
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Review from Ninon T (Wife of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband has now been in Mayflower Care Home for a year. In all that time he has been treated with excellent care, kindness, respect and good humour. The activities for special occasions VE Day, Valentines Day, Easter etc have have all been enjoyable and it is good to see the residents enjoying their
time outside. I really appreciate the hard work that goes into these occasions. I too, have been treated with respect and feel that you have all become part of my extended family and thank every one of you.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
thank you for your kind review, and for working with our team to ensure that your loved one receives the best possible care and support. We are so happy to have you both as part of our Mayflower…read more
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Review from Hannah S (Granddaughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad is at the Mayflower, the staff there are always warm, friendly and helpful whenever I have visited. They are very patient and knowledgeable in dealing with my Grandad's Alzheimer's & dementia, and treat him with dignity and respect. I appreciate the care and compassion the nurses and staff
at the Mayflower show to my Grandad. The regular updates on resident's eating, health, and other related check ins provide comfort during the time that we are unable to visit. Thank you Mayflower staff for your kindness & dedication.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you so much for your heartfelt feedback and comments, which means so much to our team. We are very grateful that you chose our home for your relatives care. Grandad is such a lovely person, and…read more
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Review from T R (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Mayflower is a very, very special place and as a family we feel blessed to have our Father in the care of the Staff that work there. They are exceptional in their experience and specialist training in how they treat residents with dignity, are able to get the very best out of the residents at all
different stages of dementia/Alzheimer's conditions, be it basic interactions, playing games or taking them on outings, allowing the residents to feel they have choices when their ailments render them very few is fantastic. The menus are excellent and they are able to accommodate my Father's preferred pescatarian diet, with lots of opportunities to have refreshments, fruit and cake and a lovely lounge area which they encourage all residents to come and sit in for social activities and engagement. The Portal is a useful tool for family (especially family that live abroad) to keep in touch with our Father's daily care and events. It is a very special place, and we thoroughly recommend it.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for your kind words. We're truly grateful for your appreciation and are glad to know you feel our staff are well trained in supporting our residents that are living with Dementia. Our team…read more
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Review from Jackie N (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has Vascular dementia and after a traumatic experience with another care home the moment I contacted the Mayflower the kindness and compassion from that first phone call was second to none. The staff are all warm and professional to all residents and their families and have been supportive and
reassuring to us through this difficult time. I cannot praise the staff enough for all they do for my dad and the other residents who are all treated with dignity kept clean and well fed. I would not hesitate to recommend the Mayflower.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Jackie, it has been a joy to watch how your loved one has relaxed and settled into Mayflower Care Home, our team works very hard and goes above and beyond to support our residents and their…read more
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Review from D P (Wife of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Mayflower care home for 9 months. The care they give him is exceptional. The staff are always polite, caring and very friendly. The meals always look very appetising as well as many snacks in between. The entertainment staff are fantastic. I'm more than happy with the care my
husband receives. Everyone goes above and beyond to help and support my family.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for a lovely review, the staff pride themselves on creating a family feel to the home and the activities team enjoys creating fun and enjoyable activities to suit all residents. I am…read more
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Review from Freda P (Sister of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was moved to Mayflower from another care home that could not cater for his needs. I cannot get to visit very often and thought about moving him nearer but having seen how happy and settled he is have decided this is the best place for him. My brother no longer recognises any of his family.
I have found the carers and nurses here to be so lovely. I can ring and speak to them anytime and they always reassure me. I have no worries. He is in the best place.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Freda, many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your brother's care and communication at…read more
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Review from Douglas Gordon S (Power of Attorney of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Mayflower provides a wonderful service and are very good at communicating with me as I live some distance from the home and am unable to visit. The carers do a great job when dealing with some very challenging people who need help.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Douglas, thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to…read more
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Review from J H (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has Vascular dementia and has been at the Mayflower for three years. It has been a difficult journey for us as a family but the Mayflower have been consistently supportive and I feel that my dad is receiving good, understanding care. I don't live close enough to visit more than once a week but
I am able to use the relative's online link to keep informed of what is happening with my dad, and I find the communication to be really good with the nurses on his unit. I know a lot of the staff through visiting my dad and many of them have been there for a long time which is a good sign, ensuring consistency of approach. Many thanks to all staff - it's such an important and challenging job.
Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for your very positive comments about your loved one's care. It is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much…read more
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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Mayflower Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.642 for Mayflower Care Home is calculated as follows: ( (258 Excellents x 5) + (76 Goods x 4) + (7 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 352 Ratings = 4.642
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayflower Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Oct 2025

General Nursing and Dementia Care, End of Life, Respite.

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Awards / Recognitions (1)

Meet the Team (1)

Claudia

Claudia Ramsamy

Job Title: Registered Manager Joined: 2024

Claudia joined the health and social care sector in 2015. She worked her way up from care assistant to home manager in March 2020 and joined Mayflower Care Home in 2024.

Frequently Asked Questions about Mayflower Care Home

What types of Care is Mayflower Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mayflower Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Mayflower Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayflower Care Home to the centre of Gravesend?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayflower Care Home to verify any information. View our terms and conditions. Mayflower Care Home has an Enhanced Service - more info.