Mayflower Care Home

Hartshill Road, Northfleet, Gravesend DA11 7DX
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9.6 68 Reviews
  • Mayflower Care Home, Gravesend
Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.

Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers are not available.

Mayflower combines all the comforts of home with thoroughly modern facilities, as well as a secure and landscaped garden for residents to enjoy. The home has 76 spacious and comfortably furnished ensuite bedrooms spread over three floors. Each room is equipped with TV, a nurse call system and an adjustable automatic bed. Free Wi-Fi is available throughout the home.

Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.   

There is lift access to all floors and both the home and garden are fully wheelchair accessible. Each floor has its own dining room and lounge where residents can gather for meals, group activities or socialise. As a homely and relaxed feel is important, the lounges can be arranged to accommodate residents who prefer a quiet space at times. There is also a dedicated on-site hair salon that provides regular services to residents.

The landscaped garden and patio have been carefully designed to offer plenty of comfortable seating areas for residents and guests to relax and enjoy pleasant weather. The garden is fully secure, with keypad access.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £2000
  • Self-Funded Nursing Dementia Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2200
  • RESPITE Self-Funded Nursing Dementia Care: from £2200

Fees are based on pre-admission assessment of care needs.

These prices are only a guideline, please contact Mayflower Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Claudia Ramsamy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Mayflower Care Home Reviews (68)

Total of 68, showing 61-68
9.6

Mayflower Care Home has a Review Score of 9.6 (9.631) out of 10, based on 31 reviews in the last 2 years. Over all time Mayflower Care Home has 68 reviews.

Overall Experience

  • 54
  • 10
  • 2
  • 0
  • 2

Date Published

68
14
25
30
38

Review from Paul G (Partner of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Being a purpose built facility, it is of a good standard. Also, the food is of a reasonably high quality. Staffing is a major issue although the staff work very hard, there is very rarely enough of them to allow them to provide the standard of care that would be expected considering the high level of
fees charged. A reasonable array of activities are available. On occasion, it has been noted that dignity could be observed better. On the whole, I think this could be a good home if management were improved and the high turnover of staff was addressed, allowing better continuity of care.

Reply from Josh Wright, Marketing Assistant at Mayflower Care Home

Your feedback has been noted and we respect this as your personal opinion. We agree that all of our staff do work very hard and we have an open door policy for all concerns, the Manager or the On-Call Management Team would be happy to discuss your concerns if raised appropriately.

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Review from Chris B (Friend of Resident) published on 5 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend a number of times at the home. The staff who are friendly and polite have a great relationship with those they look after and there is a real sense of community. I can't speak highly enough of The Manager and her team.

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Review from Neil H (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the level of care given to my mother has been excellent. She settled in much quicker than I expected, which is testament in itself to the care given to her by the staff. Medical care is prompt if you use the homes retained Dr service. Also like the ease of access via a fob which can be obtained
from reception.

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Review from Alison C (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When the hard working staff are on duty they offer an outstanding service, however some members of staff are not as dedicated as others which lets the home down and puts residents at risk. The management are extremely professional and dedicated and try their hardest to keep control of the difficult
staffing situation. The cleaners try their hardest to keep the home clean which is extremely difficult due to the residents accidents/incontinence but now that the building is 5 years old now repair work needs to be kept on top of.

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Review from C H (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for 3 and a half years. This home is arranged over 3 floors. The top being for those with more demanding behaviour. She started on the bottom floor and was moved to the second as her dementia got worse. One of the reasons we chose this home was we knew she would not need
to be moved to another home should this happen. We have been very pleased with her care.
She remains in bed at all times and in all this time has never had bed sores. A doctor or practice nurse visits regularly, as does a consultant from the local hospital (one a month). We are always told of any changes in her medication etc. She is on a purée diet which is always served nicely on her plate. Yoghurt's plus snacks can be obtained between meals.
Her clothes are well laundered and changed daily or more often if needed. Staff are always very pleasant and helpful. Entertainment is good with a lot of effort put in by the staff. Christmas decorations were lovely this year - just wish my mother was able to enjoy them.
Recently we have noticed they have had a lot of their long-term carers leave to be replaced by new ones, who do not always stay long. This is a shame as you build up a good relationship with them, which is really nice when visiting on a regular basis. I'm sure this must be a thing in so many homes though.

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Review from D B (Son of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff very helpful and informative with regard to mums care. All levels of staff always happy to talk about anything relevant to my mum, from making a cup of tea to personal care, nothing is a problem. As a family we spent a lot of time looking for a care home and think we made
the right choice in the Mayflower.

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Review from LB (Daughter of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has moved to the Sapphire unit from a residential home as his nursing and psychiatric needs have increased. I'm very happy with his care so far at The Mayflower. The staff are really friendly and treat all the residents kindly and with respect. They give them the freedom to be themselves,
even when their version of reality is very confused. I'm impressed with their record keeping and they always keep me informed of everything that is happening with my father in between my visits. The food is healthy and appetising. My father is too confused to engage in most activities, but the Christmas party entertainment was fantastic and enjoyed by all.

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Review from Sarah W (Granddaughter of Resident) published on 7 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A clean and homely place, wonderful staff who are always happy to help. The Manager is approachable and really cares and I was really pleased that she took time to talk us. My Nan is really happy here!

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Mayflower Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Mayflower Care Home is calculated as follows: ( (254 Excellents x 5) + (80 Goods x 4) + (7 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 352 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayflower Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 01 Sep 2025

General Nursing and Dementia Care, End of Life, Respite.

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Awards / Recognitions (1)

Meet the Team (1)

Claudia

Claudia Ramsamy

Job Title: Registered Manager

Joined: 2024

Claudia joined the health and social care sector in 2015. She worked her way up from care assistant to home manager in March 2020 and joined Mayflower Care Home in 2024.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayflower Care Home to verify any information. View our terms and conditions. Mayflower Care Home has an Enhanced Service - more info.