The staff at the Mayflower have shown a commitment to care at every levelNick G(Son of Resident/Service User)
The staff have treated Mum with respect and dignity at all timesPhilip J(Son of Resident/Service User)
The staff at the Mayflower have shown a commitment to care at every levelNick G(Son of Resident/Service User)
The staff have treated Mum with respect and dignity at all timesPhilip J(Son of Resident/Service User)
Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.
Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers...
Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.
Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers are not available.
Mayflower combines all the comforts of home with thoroughly modern facilities, as well as a secure and landscaped garden for residents to enjoy. The home has 76 spacious and comfortably furnished ensuite bedrooms spread over three floors. Each room is equipped with TV, a nurse call system and an adjustable automatic bed. Free Wi-Fi is available throughout the home.
Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.
There is lift access to all floors and both the home and garden are fully wheelchair accessible. Each floor has its own dining room and lounge where residents can gather for meals, group activities or socialise. As a homely and relaxed feel is important, the lounges can be arranged to accommodate residents who prefer a quiet space at times. There is also a dedicated on-site hair salon that provides regular services to residents.
The landscaped garden and patio have been carefully designed to offer plenty of comfortable seating areas for residents and guests to relax and enjoy pleasant weather. The garden is fully secure, with keypad access.
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Care Provided by Mayflower Care Home
Primary Care Categories
Older Person Care
Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 76 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Acquired Brain Injury (ABI)
Facilities
Own Furniture if required
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,800 - £2,000
£1,800 - £2,000
Residential Dementia Care
£1,800 - £2,000
£1,800 - £2,000
Nursing Care
£2,000 - £2,500
£2,000 - £2,500
Nursing Dementia Care
£2,500 - £2,950
£2,498 - £2,950
Contact Mayflower Care Home to confirm what's included and get a personalised quote:
Fees are based on pre-admission assessment of care needs.
The price(s) shown are provided by the care home. Contact Mayflower Care Home for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Onsite Tours of Mayflower Care HomeUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 10:00 AM to 4:00 PM)We will show you a typical resident room, communal areas such as the lounges and dining rooms, plus our beautiful grounds. Please note that you will need to take a Lateral Flow Test when you arrive and wear full personal protective clothing throughout the tour. Please email Reception or talk to our home manager to arrange the tour.
Remote Tours of Mayflower Care HomeUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 11:00 AM to 4:00 PM)We can use Zoom, Teams, Facetime or WhatsApp to facilitate the tours. These will features empty rooms, corridors, staff area, lounges, dining room and the garden, and should probably take 30 minutes maximum.
Good to Know
Person in charge
Chris James (Interim Home Manager)
Local Authority / Social Services
Admission Information
Mixed (no single-gender units)
Ages 40+
Care Home Design/Build
Purpose Built: Yes
Year Purpose Built: 2011
Last Refurbishment: 2024
Number of floors: 3
Room Information
Single Rooms (76)
Single Rooms with ensuite Wet Room (76)
Visiting
Visits for new admissions must be arranged by calling the care home at this time.
Mayflower Care Home has a Review Score of 9.8 (9.828) out of 10, based on 22 reviews in the last 2 years. Over all time Mayflower Care Home has 72 reviews.
Review from Susan R (Daughter of Resident) published on 21 November 2018 Submitted via Postal Review Card•
Overall Experience
I am always impressed by the commitment of all the staff at all times. They interact with and support the residents very well. It is a very stable workforce, so no one has to keep getting used to new carers.
I am always impressed by the commitment of all the staff at all times. They interact with and support the residents very well. It is a very stable workforce, so no one has to keep getting used to new carers.
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Review from Nick G (Son of Resident) published on 9 October 2017 Submitted via Website•
Overall Experience
My Stepfather has always been a challenge to care for over the last 20 years. Since his failing physical health in the last eighteen months, he has required two stays in the Mayflower. The staff at the Mayflower have shown a commitment to care at every level, with an ability to deliver top-quality...
My Stepfather has always been a challenge to care for over the last 20 years. Since his failing physical health in the last eighteen months, he has required two stays in the Mayflower. The staff at the Mayflower have shown a commitment to care at every level, with an ability to deliver top-quality care in challenging environments. I hope that they all get recognition for the good things they do day in day out well done.
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Review from Peter G (Husband of Resident) published on 23 September 2016 Submitted via Postal Review Card•
Overall Experience
My husband is well looked after by caring, happy staff, nothing is ever too much trouble.
My husband is well looked after by caring, happy staff, nothing is ever too much trouble.
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Review from Marie P (Daughter of Resident) published on 16 September 2016 Submitted via Postal Review Card•
Overall Experience
The staff are very helpful always, sometimes they are busy and cannot always get to people who need to go to the toilet and they may have to wait. I think the staff are under a lot of pressure and maybe more staff are needed. The food may I say is excellent.
The nurses provide the care necessary...
The staff are very helpful always, sometimes they are busy and cannot always get to people who need to go to the toilet and they may have to wait. I think the staff are under a lot of pressure and maybe more staff are needed. The food may I say is excellent.
The nurses provide the care necessary for each individual's needs.
The activities are usually every afternoon which is a good thing and keeps the residents on their toes. I have no worries, my relative is safe.
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Review from Paul G (Partner of Resident) published on 15 September 2016 Submitted via Postal Review Card•
Overall Experience
Being a purpose built facility, it is of a good standard. Also, the food is of a reasonably high quality. Staffing is a major issue although the staff work very hard, there is very rarely enough of them to allow them to provide the standard of care that would be expected considering the high level...
Being a purpose built facility, it is of a good standard. Also, the food is of a reasonably high quality. Staffing is a major issue although the staff work very hard, there is very rarely enough of them to allow them to provide the standard of care that would be expected considering the high level of fees charged. A reasonable array of activities are available. On occasion, it has been noted that dignity could be observed better. On the whole, I think this could be a good home if management were improved and the high turnover of staff was addressed, allowing better continuity of care.
↩Reply from Josh Wright, Marketing Assistant at Mayflower Care Home
Your feedback has been noted and we respect this as your personal opinion. We agree that all of our staff do work very hard and we have an open door policy for all concerns, the Manager or the On-Call Management Team would be happy to discuss your concerns if raised appropriately.
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Review from Chris B (Friend of Resident) published on 5 August 2016 Submitted via Website•
Overall Experience
I have visited my friend a number of times at the home. The staff who are friendly and polite have a great relationship with those they look after and there is a real sense of community. I can't speak highly enough of The Manager and her team.
I have visited my friend a number of times at the home. The staff who are friendly and polite have a great relationship with those they look after and there is a real sense of community. I can't speak highly enough of The Manager and her team.
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Review from Neil H (Son of Resident) published on 15 February 2016 Submitted via Postal Review Card•
Overall Experience
Overall, the level of care given to my mother has been excellent. She settled in much quicker than I expected, which is testament in itself to the care given to her by the staff. Medical care is prompt if you use the homes retained Dr service. Also like the ease of access via a fob which can be...
Overall, the level of care given to my mother has been excellent. She settled in much quicker than I expected, which is testament in itself to the care given to her by the staff. Medical care is prompt if you use the homes retained Dr service. Also like the ease of access via a fob which can be obtained from reception.
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Review from Alison C (Daughter of Resident) published on 1 February 2016 Submitted via Postal Review Card•
Overall Experience
When the hard working staff are on duty they offer an outstanding service, however some members of staff are not as dedicated as others which lets the home down and puts residents at risk. The management are extremely professional and dedicated and try their hardest to keep control of the difficult...
When the hard working staff are on duty they offer an outstanding service, however some members of staff are not as dedicated as others which lets the home down and puts residents at risk. The management are extremely professional and dedicated and try their hardest to keep control of the difficult staffing situation. The cleaners try their hardest to keep the home clean which is extremely difficult due to the residents accidents/incontinence but now that the building is 5 years old now repair work needs to be kept on top of.
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Review from C H (Daughter of Resident) published on 26 January 2016 Submitted via Postal Review Card•
Overall Experience
My mother has been in this home for 3 and a half years. This home is arranged over 3 floors. The top being for those with more demanding behaviour. She started on the bottom floor and was moved to the second as her dementia got worse. One of the reasons we chose this home was we knew she would not...
My mother has been in this home for 3 and a half years. This home is arranged over 3 floors. The top being for those with more demanding behaviour. She started on the bottom floor and was moved to the second as her dementia got worse. One of the reasons we chose this home was we knew she would not need to be moved to another home should this happen. We have been very pleased with her care. She remains in bed at all times and in all this time has never had bed sores. A doctor or practice nurse visits regularly, as does a consultant from the local hospital (one a month). We are always told of any changes in her medication etc. She is on a purée diet which is always served nicely on her plate. Yoghurt's plus snacks can be obtained between meals. Her clothes are well laundered and changed daily or more often if needed. Staff are always very pleasant and helpful. Entertainment is good with a lot of effort put in by the staff. Christmas decorations were lovely this year - just wish my mother was able to enjoy them.
Recently we have noticed they have had a lot of their long-term carers leave to be replaced by new ones, who do not always stay long. This is a shame as you build up a good relationship with them, which is really nice when visiting on a regular basis. I'm sure this must be a thing in so many homes though.
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Review from D B (Son of Resident) published on 26 January 2016 Submitted via Postal Review Card•
Overall Experience
I have found all the staff very helpful and informative with regard to mums care. All levels of staff always happy to talk about anything relevant to my mum, from making a cup of tea to personal care, nothing is a problem. As a family we spent a lot of time looking for a care home and think we made...
I have found all the staff very helpful and informative with regard to mums care. All levels of staff always happy to talk about anything relevant to my mum, from making a cup of tea to personal care, nothing is a problem. As a family we spent a lot of time looking for a care home and think we made the right choice in the Mayflower.
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Review from LB (Daughter of Resident) published on 20 January 2016 Submitted via Website•
Overall Experience
My father has moved to the Sapphire unit from a residential home as his nursing and psychiatric needs have increased. I'm very happy with his care so far at The Mayflower. The staff are really friendly and treat all the residents kindly and with respect. They give them the freedom to be themselves,...
My father has moved to the Sapphire unit from a residential home as his nursing and psychiatric needs have increased. I'm very happy with his care so far at The Mayflower. The staff are really friendly and treat all the residents kindly and with respect. They give them the freedom to be themselves, even when their version of reality is very confused. I'm impressed with their record keeping and they always keep me informed of everything that is happening with my father in between my visits. The food is healthy and appetising. My father is too confused to engage in most activities, but the Christmas party entertainment was fantastic and enjoyed by all.
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Review from Sarah W (Granddaughter of Resident) published on 7 December 2015 Submitted via Website•
Overall Experience
A clean and homely place, wonderful staff who are always happy to help. The Manager is approachable and really cares and I was really pleased that she took time to talk us. My Nan is really happy here!
A clean and homely place, wonderful staff who are always happy to help. The Manager is approachable and really cares and I was really pleased that she took time to talk us. My Nan is really happy here!
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2025
Overall Requires improvement
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
3 Bed Vacancies
Posted: 12 October 2026
To find out more about the care we offer, please do get in touch.
News (1) & Events (0)
News
23 May 2025
Residents, families and staff were delighted to welcome Sam Dondi-Smith to Mayflower Care Home yesterday for a reading of his new book, Waiting for the Bus. Sam’s visit also formed...
Upcoming Events
There are no upcoming events for Mayflower Care Home.
There are no accreditations posted yet for Mayflower Care Home.
Meet the Team (6)
Chris JamesJob Title Interim ManagerJoined 2025
Chris brings over 15 years of extensive experience within the care sector, with a proven track record of successfully managing care homes ranging...
Chris brings over 15 years of extensive experience within the care sector, with a proven track record of successfully managing care homes ranging from 30 to 100 beds.
Throughout his career, Chris has held a variety of senior leadership roles, including Regional Manager, Quality & Compliance Manager, and Home Manager. These positions have given him a deep understanding of both strategic oversight and hands-on operational management within care environments.
Chris has worked across residential, nursing, and dementia care services, developing a strong reputation for maintaining high standards of care, regulatory compliance, and staff development. His broad experience enables him to support care homes in delivering safe, compassionate, and person-centred care while meeting regulatory and operational demands.
Shelly RussellJob Title Clinical Deputy ManagerJoined 2026
Shelly is an experienced Clinical Manager with extensive knowledge in both mental health and general nursing.
Shelly brings strong clinical...
Shelly is an experienced Clinical Manager with extensive knowledge in both mental health and general nursing.
Shelly brings strong clinical leadership, a compassionate approach to care, and a deep understanding of best practice across a range of clinical settings, ensuring high standards of safe, effective, and person-centred care.
Maribel AliJob Title Clinical LeadJoined 2026
Maribel is a dedicated and experienced Clinical Lead who plays a key role in ensuring the delivery of safe, effective, and person-centred care. She...
Maribel is a dedicated and experienced Clinical Lead who plays a key role in ensuring the delivery of safe, effective, and person-centred care. She provides strong clinical leadership to nursing and care teams, supporting high standards of practice, regulatory compliance, and positive outcomes for residents.
Alex MarinescuJob Title Home AdministratorJoined 2018
Alex is our Home Administrator who plays a vital role in the smooth day-to-day running of the care home.
With a strong eye for detail and excellent...
Alex is our Home Administrator who plays a vital role in the smooth day-to-day running of the care home.
With a strong eye for detail and excellent organisational skills, Alex supports administrative, financial, and compliance processes, helping to ensure the home operates efficiently while providing support to both staff and residents.
Kristel DamianJob Title Admin AssistantJoined 2023
Kristel is a dedicated Admin Assistant who provides essential support to the administrative team and wider care home staff.
She is highly organised,...
Kristel is a dedicated Admin Assistant who provides essential support to the administrative team and wider care home staff.
She is highly organised, approachable, and plays a key role in supporting daily operations, helping to ensure efficient processes and a welcoming environment for residents, families, and colleagues.
Carmen LamJob Title Admin AssistantJoined 2026
Carmen is a reliable Admin Assistant who supports the smooth day-to-day running of the care home.
With strong organisational skills and a positive,...
Carmen is a reliable Admin Assistant who supports the smooth day-to-day running of the care home.
With strong organisational skills and a positive, approachable manner, Carmen assists with administrative tasks and provides valuable support to staff, residents, and families, helping to maintain an efficient and welcoming environment.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayflower Care Home to verify any information. View our terms and conditions. Mayflower Care Home has an Enhanced Service -what an Enhanced Service includes.
