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Mayflower Care Home

Hartshill Road, Northfleet, Gravesend, Kent DA11 7DX
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Mayflower Care Home, Gravesend
The staff at the Mayflower have shown a commitment to care at every levelNick G(Son of Resident/Service User)
Mayflower Care Home, Gravesend
I cannot fault the care Dad receives, the staff know him very well and treat him with such kindnesLinda N(Daughter of Resident/Service User)
Mayflower Care Home, Gravesend

Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.

Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers...  

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Care Provided by Mayflower Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£2,200 - £2,500£2,199 - £2,500
Residential Dementia Care£2,300 - £2,750£2,300 - £2,750
Nursing Care£2,350 - £2,850£2,350 - £2,850
Nursing Dementia Care£2,500 - £2,950£2,500 - £2,950

Fees are based on pre-admission assessment of care needs.

Contact Mayflower Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Chris James (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with ensuite Wet Room (76)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Mayflower Care Home Reviews (71)

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9.8

Mayflower Care Home has a Review Score of 9.8 (9.794) out of 10, based on 27 reviews in the last 2 years. Over all time Mayflower Care Home has 71 reviews.

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Showing 71 reviews matching selected criteria
Review from Nick G (Son of Resident) published on 9 October 2017 Submitted via Website
Overall Experience

My Stepfather has always been a challenge to care for over the last 20 years. Since his failing physical health in the last eighteen months, he has required two stays in the Mayflower. The staff at the Mayflower have shown a commitment to care at every level, with an ability to deliver top-quality care in challenging environments. I hope that they all get recognition for the good things they do day in day out well done.

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Review from Peter G (Husband of Resident) published on 23 September 2016 Submitted via Review Postal Card
Overall Experience

My husband is well looked after by caring, happy staff, nothing is ever too much trouble.

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Review from Marie P (Daughter of Resident) published on 16 September 2016 Submitted via Review Postal Card
Overall Experience
The staff are very helpful always, sometimes they are busy and cannot always get to people who need to go to the toilet and they may have to wait. I think the staff are under a lot of pressure and maybe more staff are needed.
The food may I say is excellent.

The nurses provide the care necessary for each individual's needs.

The activities are usually every afternoon which is a good thing and keeps the residents on their toes. I have no worries, my relative is safe.

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Review from Paul G (Partner of Resident) published on 15 September 2016 Submitted via Review Postal Card
Overall Experience

Being a purpose built facility, it is of a good standard. Also, the food is of a reasonably high quality. Staffing is a major issue although the staff work very hard, there is very rarely enough of them to allow them to provide the standard of care that would be expected considering the high level of fees charged. A reasonable array of activities are available. On occasion, it has been noted that dignity could be observed better. On the whole, I think this could be a good home if management were improved and the high turnover of staff was addressed, allowing better continuity of care.

Reply from Josh Wright, Marketing Assistant at Mayflower Care Home

Your feedback has been noted and we respect this as your personal opinion. We agree that all of our staff do work very hard and we have an open door policy for all concerns, the Manager or the On-Call Management Team would be happy to discuss your concerns if raised appropriately.

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Review from Chris B (Friend of Resident) published on 5 August 2016 Submitted via Website
Overall Experience

I have visited my friend a number of times at the home. The staff who are friendly and polite have a great relationship with those they look after and there is a real sense of community. I can't speak highly enough of The Manager and her team.

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Review from Neil H (Son of Resident) published on 15 February 2016 Submitted via Review Postal Card
Overall Experience

Overall, the level of care given to my mother has been excellent. She settled in much quicker than I expected, which is testament in itself to the care given to her by the staff. Medical care is prompt if you use the homes retained Dr service. Also like the ease of access via a fob which can be obtained from reception.

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Review from Alison C (Daughter of Resident) published on 1 February 2016 Submitted via Review Postal Card
Overall Experience

When the hard working staff are on duty they offer an outstanding service, however some members of staff are not as dedicated as others which lets the home down and puts residents at risk. The management are extremely professional and dedicated and try their hardest to keep control of the difficult staffing situation. The cleaners try their hardest to keep the home clean which is extremely difficult due to the residents accidents/incontinence but now that the building is 5 years old now repair work needs to be kept on top of.

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Review from C H (Daughter of Resident) published on 26 January 2016 Submitted via Review Postal Card
Overall Experience
My mother has been in this home for 3 and a half years. This home is arranged over 3 floors. The top being for those with more demanding behaviour. She started on the bottom floor and was moved to the second as her dementia got worse. One of the reasons we chose this home was we knew she would not need to be moved to another home should this happen. We have been very pleased with her care.
She remains in bed at all times and in all this time has never had bed sores. A doctor or practice nurse visits regularly, as does a consultant from the local hospital (one a month). We are always told of any changes in her medication etc. She is on a purée diet which is always served nicely on her plate. Yoghurt's plus snacks can be obtained between meals.
Her clothes are well laundered and changed daily or more often if needed. Staff are always very pleasant and helpful. Entertainment is good with a lot of effort put in by the staff. Christmas decorations were lovely this year - just wish my mother was able to enjoy them.

Recently we have noticed they have had a lot of their long-term carers leave to be replaced by new ones, who do not always stay long. This is a shame as you build up a good relationship with them, which is really nice when visiting on a regular basis. I'm sure this must be a thing in so many homes though.

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Review from D B (Son of Resident) published on 26 January 2016 Submitted via Review Postal Card
Overall Experience

I have found all the staff very helpful and informative with regard to mums care. All levels of staff always happy to talk about anything relevant to my mum, from making a cup of tea to personal care, nothing is a problem. As a family we spent a lot of time looking for a care home and think we made the right choice in the Mayflower.

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Review from LB (Daughter of Resident) published on 20 January 2016 Submitted via Website
Overall Experience

My father has moved to the Sapphire unit from a residential home as his nursing and psychiatric needs have increased. I'm very happy with his care so far at The Mayflower. The staff are really friendly and treat all the residents kindly and with respect. They give them the freedom to be themselves, even when their version of reality is very confused. I'm impressed with their record keeping and they always keep me informed of everything that is happening with my father in between my visits. The food is healthy and appetising. My father is too confused to engage in most activities, but the Christmas party entertainment was fantastic and enjoyed by all.

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Review from Sarah W (Granddaughter of Resident) published on 7 December 2015 Submitted via Website
Overall Experience

A clean and homely place, wonderful staff who are always happy to help. The Manager is approachable and really cares and I was really pleased that she took time to talk us. My Nan is really happy here!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 October 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 27 August 2026

General Nursing and Dementia Care, End of Life, Respite.

News (1) & Events (0)

News
  • 23 May 2025

    Residents, families and staff were delighted to welcome Sam Dondi-Smith to Mayflower Care Home yesterday for a reading of his new book, Waiting for the Bus. Sam’s visit also formed...

Upcoming Events

There are no upcoming events for Mayflower Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Mayflower Care Home.

Meet the Team (5)

Chris James
Chris JamesJob Title Interim ManagerJoined 2025

Chris brings over 15 years of extensive experience within the care sector, with a proven track record of successfully managing care homes ranging from 30 to 100 beds.

Throughout his career, Chris has held a variety of senior leadership roles, including Regional Manager, Quality & Compliance Manager, and Home Manager. These positions have given him a deep understanding of both strategic oversight and hands-on operational management within care environments.

Chris has worked across residential, nursing, and dementia care services, developing a strong reputation for maintaining high standards of care, regulatory compliance, and staff development. His broad experience enables him to support care homes in delivering safe, compassionate, and person-centred care while meeting regulatory and operational demands.

Steph Bacon
Steph BaconJob Title Clinical ManagerJoined 2022

Steph is an experienced Clinical Manager with extensive knowledge in both mental health and general nursing.

She brings strong clinical leadership, a compassionate approach to care, and a deep understanding of best practice across a range of clinical settings, ensuring high standards of safe, effective, and person-centred care.

Alex Marinescu
Alex MarinescuJob Title Home AdministratorJoined 2018

Alex is our Home Administrator who plays a vital role in the smooth day-to-day running of the care home.

With a strong eye for detail and excellent organisational skills, Alex supports administrative, financial, and compliance processes, helping to ensure the home operates efficiently while providing support to both staff and residents.

Kristel Damian
Kristel DamianJob Title Admin AssistantJoined 2023

Kristel is a dedicated Admin Assistant who provides essential support to the administrative team and wider care home staff.

She is highly organised, approachable, and plays a key role in supporting daily operations, helping to ensure efficient processes and a welcoming environment for residents, families, and colleagues.

Carmen Lam
Carmen LamJob Title Admin AssistantJoined 2026

Carmen is a reliable Admin Assistant who supports the smooth day-to-day running of the care home.

With strong organisational skills and a positive, approachable manner, Carmen assists with administrative tasks and provides valuable support to staff, residents, and families, helping to maintain an efficient and welcoming environment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayflower Care Home to verify any information. View our terms and conditions. Mayflower Care Home has an Enhanced Service -more info.