Mayflower Care Home

Hartshill Road, Northfleet, Gravesend DA11 7DX
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9.6 69 Reviews
  • Mayflower Care Home, Gravesend
Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.

Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers are not available.

Mayflower combines all the comforts of home with thoroughly modern facilities, as well as a secure and landscaped garden for residents to enjoy. The home has 76 spacious and comfortably furnished ensuite bedrooms spread over three floors. Each room is equipped with TV, a nurse call system and an adjustable automatic bed. Free Wi-Fi is available throughout the home.

Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.   

There is lift access to all floors and both the home and garden are fully wheelchair accessible. Each floor has its own dining room and lounge where residents can gather for meals, group activities or socialise. As a homely and relaxed feel is important, the lounges can be arranged to accommodate residents who prefer a quiet space at times. There is also a dedicated on-site hair salon that provides regular services to residents.

The landscaped garden and patio have been carefully designed to offer plenty of comfortable seating areas for residents and guests to relax and enjoy pleasant weather. The garden is fully secure, with keypad access.
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Care Provided by Mayflower Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £2000 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £2000 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: £2000 – £2200

Fees are based on pre-admission assessment of care needs.

These prices are only a guideline, please contact Mayflower Care Home to find out the exact price for your requirements.

Contact Mayflower Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mayflower Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Claudia Ramsamy (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Mayflower Care Home Reviews (69)

9.6

Mayflower Care Home has a Review Score of 9.6 (9.642) out of 10, based on 31 reviews in the last 2 years.
Over all time Mayflower Care Home has 69 reviews.

Overall Experience
  • 55
  • 10
  • 2
  • 0
  • 2
Date Published
  • 69
  • 13
  • 19
  • 31
  • 38
Reviewer Connection to Mayflower Care Home
  • 28
  • 14
  • 11
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 69, showing 41-60
Review from James B (Husband of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Mayflower for about 4 years now, all the staff have been brilliant throughout her stay, I just can't thank them enough, they have given her all the care and attention that she needs and more, I thank them each and every one.
Reply from Debbie Inkersole, Operations Manager at Mayflower Care Home
Dear James, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So…read more
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Review from M D (Daughter of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful nursing/care home.
Very well organised, great activities/events. Dad is treated as one of their own family. We stumbled onto this home during the first lockdown and have built up a very good relationship with all the staff. We are so very lucky to have Dad in this home, he is genuinely settled
which can be tricky for many dementia patients.
Thank you.
Reply from Debbie Inkersole, Operations Manager at Mayflower Care Home
Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is…read more
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Review from E H (Granddaughter of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Nan was left facing the wall wet in her wheelchair and they had taken her buzzer away that they use to call the staff all because she has a water infection and needs the toilet every hour. They would refuse to take her to the toilet and said wet yourself and we will change you. They also refused
to use pads and gave her other people's clothes. I am very unhappy about her care she was only in the home for six months. Was the worst six months of our life. I cared for her for three years on my own, I did a much better job. I wish her children never put her in this home.
Reply from Nicola Bundock, Home Manager at Mayflower Care Home
We are sorry that you are unhappy with your grandmother’s care while she was with us. These really are not instances that we recognise or that are indicative of the high standard of care that we…read more
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Review from Stuart B (Son of Resident) published on 29 September 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother currently resides at Mayflower on Sapphire unit.
Mum was moved to Mayflower after struggling to settle in a different home.
All the staff at the home have learnt how to deal with Mum's difficult needs and I feel they take great care of her in a dignified and adult way.
The food at the
home seems to be of a good standard and from what I gather from the relative's gateway, my mother eats very well whether this is assisted or non assisted.
Mum is given the freedom to wander the floor which is what she tends to do day in, day out. Sometimes the staff walk with her and talk to her whilst doing so.
Staff are always polite and forthcoming when I visit and always on hand if I need to ask for advice.
I would recommend this home to anyone looking for a kind clean safe environment for their loved one.
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Review from Valerie H (Wife of Resident) published on 29 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to dementia, my husband needed constant attention when he first came to the Mayflower, the friendly staff provided this and were kind and caring to him - and to me when I visited. Though he's now improved, I appreciate the ongoing care he receives.


His unit is kept spotlessly clean and tidy,

staff are always available to ensure patient and resident safety. Hygiene and covid precautions are rigorously observed and I visit regularly.


Meals are excellent with snacks and drinks available throughout the day and I can see how my husband is and what he's been doing by reading the relatives gateway online at any time. I can also ring the unit and pass a message or ask for news. During a recent necessary lockdown, the family and I were able to have online video chats directly with him, which helped greatly.

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Review from Martyna W (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy that my mum found a place like this. Staff do what is in their availability to make her feel more like home, even though she is not good at communicating and cannot speak English. I really appreciate the effort of the staff and management to make her stay as good as possible. Very grateful
for these kind passionate people.
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Review from F F (Daughter of Resident) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy with the care my father received from all members of staff. My father was treated very well. He was very content at the Mayflower for nearly a year before he passed. The staff made him feel happy.
Reply from Nicola Bundock, Acting Manager at Mayflower Care Home
Dear F F, many thanks for your kind words which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your relative’s care. He was a much loved member of…read more
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Review from Diane S (Wife of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a resident at the Mayflower Care Home for nearly 3 years. During that time he has resided on the second floor and now the first for nursing care.


During all the time he has been there all the staff have always been extremely kind and helpful to him and me, and I can never recall

any incident whatsoever where I have ever doubted that he is well looked after. I have visited when the staff may have been unaware I had arrived so their kindness has not been put on merely because I was there.
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Review from Kim C (Daughter of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has extreme dementia and has been in Mayflower since 2018. I cannot commend this care home enough. Their professional attribute goes beyond expectations. The staff not only care for the residents but also the love they show towards them. My mother is again smiling and dancing. I couldn’t wish
for more.
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Review from Adrian B (Son of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed by the care of the Mayflower staff. The demands of the job demonstrate a vocational calling by staff.
Care is tailored to the various unique individuals who have differing needs, health and abilities.
I have observed respect for residents and professional dealing even if a resident's
behavior is challenging because of illness or confusion.
The food looks good and the rooms and lounge are kept clean. Some amazing staff.
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Review from Solange D (Wife of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was transferred to the Mayflower in August 2020 during the pandemic.
This was a very difficult time for the family and the staff have helped us to get through it.
We would like to say that he continues to receive excellent care and we have no concerns about the home at present.
We find
all the staff very friendly and always engaging.
We follow my husband's progress daily with the relatives gateway which is a wonderful way of keeping up to date with all his care requirements. The food provided is of great variety and my husband continues to eat very well maintaining his body weight. The room which he is in is light, bright and clean with a good en-suite bathroom.


My husband now regards this as his home and we see the staff as family, can’t recommend this home enough.

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Review from Sally-Anne P (Daughter of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to give a huge shout out to staff at Mayflower nursing home, our dad is there at the moment and they have been amazing in keeping us in touch with him. He’s a bit below par at the moment and the care he is getting is second to none. These ladies are risking their health every day keeping our
loved ones safe and secure. We have nothing but praise for them. I will be clapping for not only NHS workers this evening but for these ladies as well.
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Review from L C (Husband of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my spouse's fifth anniversary of admission on the 19th February 2015, my experience during the past five years can be equated to two halves. The improvements made by the owners, and especially by the home management team, have demonstrated that positive results can be achieved by astute investment.
The employment of good quality care staff and the training programme completed for the Associate Practitioner's qualification have enhanced the overall provision of the service by Mayflower Care Home. The increase in various daily activities for residents with encouragement given for their participation is praiseworthy. Compared to the first half of my spouse's residency, the second half's improvements made to her stable mental capacity and her continued active life is of great comfort to me in our forty-sixth wedding anniversary year.
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Review from L G (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased with the staff and the home overall.
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Review from Chris (Daughter of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home was great to me and my mother in the 8 years of her stay well done to all the staff.
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Review from Philip J (Son of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at the Mayflower Care Home for a couple of years now and has always been looked after extremely well. The staff have treated Mum with respect and dignity at all times, making her as comfortable as possible. As a family, we are always welcomed at the home and always kept informed of Mum's
health.
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Review from Christine G (Wife of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Mayflower has been an absolute pleasure. The staff have gone over and above everything I could have wished for. They not only cared for my husband, but they made sure I was happy with everything they did for him.


It has been an absolute pleasure being part of Mayflower. The staff

are 100% professionals in every way.
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Review from Susan R (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always impressed by the commitment of all the staff at all times. They interact with and support the residents very well. It is a very stable workforce, so no one has to keep getting used to new carers.
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Review from Nick G (Son of Resident) published on 9 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Stepfather has always been a challenge to care for over the last 20 years. Since his failing physical health in the last eighteen months, he has required two stays in the Mayflower. The staff at the Mayflower have shown a commitment to care at every level, with an ability to deliver top-quality care
in challenging environments. I hope that they all get recognition for the good things they do day in day out well done.
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Review from Peter G (Husband of Resident) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is well looked after by caring, happy staff, nothing is ever too much trouble.
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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Mayflower Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.642 for Mayflower Care Home is calculated as follows: ( (258 Excellents x 5) + (76 Goods x 4) + (7 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 352 Ratings = 4.642
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayflower Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Oct 2025

General Nursing and Dementia Care, End of Life, Respite.

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Awards / Recognitions (1)

Meet the Team (1)

Claudia

Claudia Ramsamy

Job Title: Registered Manager Joined: 2024

Claudia joined the health and social care sector in 2015. She worked her way up from care assistant to home manager in March 2020 and joined Mayflower Care Home in 2024.

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