Mayflower Care Home

Hartshill Road, Northfleet, Gravesend DA11 7DX
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9.6 68 Reviews
  • Mayflower Care Home, Gravesend
Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.

Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers are not available.

Mayflower combines all the comforts of home with thoroughly modern facilities, as well as a secure and landscaped garden for residents to enjoy. The home has 76 spacious and comfortably furnished ensuite bedrooms spread over three floors. Each room is equipped with TV, a nurse call system and an adjustable automatic bed. Free Wi-Fi is available throughout the home.

Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.   

There is lift access to all floors and both the home and garden are fully wheelchair accessible. Each floor has its own dining room and lounge where residents can gather for meals, group activities or socialise. As a homely and relaxed feel is important, the lounges can be arranged to accommodate residents who prefer a quiet space at times. There is also a dedicated on-site hair salon that provides regular services to residents.

The landscaped garden and patio have been carefully designed to offer plenty of comfortable seating areas for residents and guests to relax and enjoy pleasant weather. The garden is fully secure, with keypad access.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £2000
  • Self-Funded Nursing Dementia Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2200
  • RESPITE Self-Funded Nursing Dementia Care: from £2200

Fees are based on pre-admission assessment of care needs.

These prices are only a guideline, please contact Mayflower Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Claudia Ramsamy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Mayflower Care Home Reviews (68)

Total of 68, showing 21-40
9.6

Mayflower Care Home has a Review Score of 9.6 (9.631) out of 10, based on 31 reviews in the last 2 years. Over all time Mayflower Care Home has 68 reviews.

Overall Experience

  • 54
  • 10
  • 2
  • 0
  • 2

Date Published

68
14
25
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37

Review from Val P (Wife of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Mayflower Care Home for more than two years now, and throughout the whole time, his care has been very good. The staff are so very caring and supportive both to my husband and to myself. Recently he had a spell of time in hospital and on his return he was welcomed so warmly. Although
he is now no longer able to function as he did before being hospitalised, the staff still are so attentive and encouraging towards him.
Both my husband and I are treated by the staff as part of the Mayflower family, and I cannot thank them enough for everything they do.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will take your kind feedback and share it with the team which will be very happy to receive it.

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Review from Nicola C (Friend of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is excellent. The staff are professional and caring. Rooms are basic but comfortable. Food is lovely and the clients have a choice. There are often events like singing, quizzes etc.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking time to review our service. We are delighted to hear that you feel the care at Mayflower Care Home is excellent and the food and activities are lovely. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.

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Review from Chris R (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayflower take great care of my father's challenging needs, it really takes a special person to show such dedication to their work and there are plenty of staff that do that day in day out. Thank you.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Father has had a positive experience with us and we can't wait to pass your kind comments on to our team.

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Review from Kathleen G (Wife of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Mayflower as an assessment patient by the NHS. He has advanced dementia and he had fractured his ankle in a fall at home. After a period of time he was admitted to Mayflower.
He settled in very well and my son and I when we visited him found him happy and settled. The staff
were caring not only to my husband but also to us. They were patient with him and understood his needs even when he was sometimes stubborn about their trying to help him. Our only concern was that he had been placed so from his home and we could not visit him as often as we could have wished.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower. We look forward to seeing you and your family again when you next visit.

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Review from T M (Husband of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My wife has vascular dementia, she was admitted to to the care home in March 2024. Most of the staff who answer the phone are rude (when they answer!). She's been assaulted by another patient twice and all they do is try and cover it up, well I'm not buying it. Picked her up the other day and there
was urine in her toilet on the floor! So please please please avoid it at all costs!

Reply from Claudia Ramsamy, Registered Manager at Mayflower Care Home

We are concerned to hear that you are unhappy about aspects of your wife's care. We take the safety and wellbeing of our residents very seriously and, as part of that, we welcome feedback and use this to improve our care. We are always fully transparent with our residents, their families, our professional colleagues and the relevant authorities. All incidents and complaints are thoroughly and vigorously investigated, as well as being reported to CQC and the LA. We apologise if sometimes you have been unable to get through to us. Of course, there may be times when staff are busy dealing with residents, which takes priority over answering the phone! We have taken on board your comments and you will receive a full response shortly. If you would like to meet for further discussion, please contact me. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.

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Review from Michelle B (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff kept in communication when waiting for the room and when available, stressful and upsetting transition but the staff was caring and supportive. Better comms on what to expect or how it works (FAQs) would be helpful e.g. getting in and out fob, app to see updates etc. as had to learn along
the way and advise others. Staff support and care were excellent for Mum and the family, really got to know her and what she needs e.g. outings and exercise. Offer advice, listen to concerns and make improvements (actions, not just words) whilst giving time/respect for us to decide. Key consistent staff, invaluable, great trust in them doing the best for Mum. Mum feels comfortable and safe. Love how the home has life, noise, activity and a positive atmosphere, not just sterile and a quiet environment. Great team, good leadership with real care.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Michelle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home. We look forward to seeing you and your family again when you next visit.

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Review from Hilarie P (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine care not only for my mother but also for myself. The staff have shown and taught me about dementia and I can honestly say I now love my mum again.
The home cares for both the residents and their family.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your mother and yourself have had a positive experience with us and we can't wait to pass your kind comments onto our team.

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Review from Pamela S (Wife of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the help that my husband gets at Mayflower, The staff and nurses are so helpful and friendly. My husband is well looked after in Mayflower and it is a pleasure to visit.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Pamela, thank you very much for your review. The team and I are delighted that you are happy with your loved ones' care. We have an amazing team that works hard to provide the best care and support for residents and their families. Thank you also for your continuous support and engagement with the home.

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Review from Betty F (Wife of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband has received since his admission to Mayflower in June 2022.
The staff are extremely caring and are always on hand to answer any questions.
The rooms are comfortable.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Betty, many thanks for your kind review. We are so pleased that you feel the care delivered by staff is good and that staff are always on hand to answer any questions. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!

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Review from R C (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, and the food is of good quality.
Staff understand the complexities of dementia and treat residents with kindness and respect.
My father had lost significant weight before going to the Mayflower but has put on weight ever since due to the high standard of food.

Reply from Stephanie Bacon, Clinical Manager at Mayflower Care Home

Thank you for your kind comments, we are glad to hear that your father is putting on weight and enjoying the food.
We will ensure that the comments are relayed back to the team that care for your father.
Kind Regards.

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Review from Linda S (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely love this nursing home, they have been wonderful with my mum and helped me through all her challenges. Caring and helpful, the staff on her unit are very polite and helpful and do an amazing job.

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Review from Tracie F (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in two other care homes that could not cope with his behaviour. Mayflower on the other hand can. He has Alzheimer's and can become quite aggressive at times which the other care homes couldn't cope with.

Reply from Nicola Bundock, Registered Home Manager at Mayflower Care Home

Thank you for your kind words. Dementia is very difficult and individual and that is how we look after your Dad.

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Review from Karl G (Cousin of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my cousin regularly and have never had any need to question her nursing/ care in any shape or form.
No matter how naughty my cousin is because of her dementia, the staff always show her the utmost decency, respect and diligence, offering her top quality nursing and care.
I feel so lucky that
my cousin is in a care home that cares so much for its residents no matter what difficulties they come across the care stays high. I show my gratitude willingly and often, apologising for bad mouthing or worse from my cousin if she is naughty, but the staff always tell me there is no need apologising because they all love my cousin.
The residents are extremely well fed according to their needs and live in an environment protecting and assuring them if and when they get agitated as they often do.
I don’t take anything for granted as my cousin deserves the best care, and she gets it.
Thank you Mayflower Care Home.

Reply from Nicola Bundock, Registered Home Manager at Mayflower Care Home

Thank you for your kind review. Your cousin as fitted in to the Mayflower family so well. She is an absolute delight and the staff enjoy her company and presence on the unit.

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Review from Julie P (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is at Mayflower Care Home and has aggressive behaviour at times, they have welcomed my dad and he is treated how l would treat him.
The staff are friendly and also welcoming for family and understand both sides of care from family but do best for the resident.
Dad got refused from 19 homes
and for me, l haven’t looked back, l am happy where Dad is, he is clean he always has his own clothes on, unlike other places.
I would recommend this care facility due to care of the resident and also the ongoing update of information which l get daily.

Reply from Nicola Bundock, Registered Home Manager at Mayflower Care Home

Thank you for your kind words. We welcome all our residents and their families in to our Mayflower Family. We are glad we have had the opportunity to be a part of your dad's journey.

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Review from Sally S (Daughter of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing care home is the only one in the Gravesend/Dartford/Medway area that is able to help care for my dad. He has Alzimers with sundowners and is having a bad journey. Two other 'care homes' couldn't cope with him even though assessments were done and it said dementia on the door!
Mayflower
has an amazing team. Well trained, not scared to be involved with residents and really want the best for them. Food and drink are plentiful.
Dad's engaged with everything they do and even though I thought I'd never see my dad of old again - they've found him and brought him back.
100% appreciate and trust this place with my best friend. It may cost a bit more than others, but they deserve it for everything they go through and for having carers who see past the dementia to the loving humans their residents are. Love and respect to one and all who work there.

Reply from Nicola Bundock, Acting Manager at Mayflower Care Home

Thank you for your kind review. I am glad that we have been able to settle your dad into the home. The care team always strive to do the best for all residents in the home. At Mayflower, we believe in looking after the person as an individual the diagnosis does not define that person.

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Review from Marilyn S (Wife of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the Mayflower Care Home for seven months and I cannot fault them. They really care through all the different teams within the care home, this includes the inclusion of family members. The catering is superb and even cater for special occasions, my husband always enjoys the food.
I would whole heartily recommend the Mayflower Care Home.

Reply from Nicola Bundock, Acting Manager at Mayflower Care Home

Thank you for your kind review. I am glad to see your Husband enjoys our food and the care is of the high stranded you would expect.

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Review from Andy D (Next of Kin) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am next of kin to a resident, who has been a resident since 2016 suffering with dementia.
Over the course of this period, her requirements have changed and the home has kept up with her needs as the dementia has progressed. They recognise the changes and have acted appropriately and promptly whilst
also complying with NHS guidelines.

Reply from Nicola Bundock, Registered Manager at Mayflower Care Home

Thank you for your kind review, we are happy to hear that you feel you have been kept up to date as needed and that responses to changes in your relative's conditions have been acted upon appropriately.

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Review from Stephen K (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the excellent care and treatment my dad gets at Mayflower Care Home, I have personally seen an amazing improvement in my dad since he has been there and this makes me feel I can trust all the care team in doing what is best for my dad and I would highly recommend this care home.

Reply from Nicola Bundock, Registered Manager at Mayflower Care Home

Thank you for your kind review, we always aim to support Dad the best we can and are happy to hear you feel we have supported some improvements in Dad's well-being since joining Mayflower.

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Review from Des T (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my family are very pleased with the care that my mum receives in Diamond Unit. My mum was extremely frail when she was discharged to Mayflower via hospital in August 2020. However, since then my mum has been thriving; this is due to the fantastic care and wholesome food that she receives and the
calm and well-led surroundings that she resides in. The staff are always kind and compassionate towards my mum and they are friendly and welcoming towards the family.

Reply from Nicola Bundock, Acting Manager at Mayflower Care Home

Dear Des, thank you for your kind words. We’re so happy to have you and your family as part of our Mayflower family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from James B (Husband of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Mayflower for about 4 years now, all the staff have been brilliant throughout her stay, I just can't thank them enough, they have given her all the care and attention that she needs and more, I thank them each and every one.

Reply from Debbie Inkersole, Operations Manager at Mayflower Care Home

Dear James, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower. We look forward to seeing you and your family again when you next visit.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Mayflower Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Mayflower Care Home is calculated as follows: ( (254 Excellents x 5) + (80 Goods x 4) + (7 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 352 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayflower Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 01 Sep 2025

General Nursing and Dementia Care, End of Life, Respite.

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Awards / Recognitions (1)

Meet the Team (1)

Claudia

Claudia Ramsamy

Job Title: Registered Manager

Joined: 2024

Claudia joined the health and social care sector in 2015. She worked her way up from care assistant to home manager in March 2020 and joined Mayflower Care Home in 2024.

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