

The staff at the Mayflower have shown a commitment to care at every levelNick G(Son of Resident/Service User)

I cannot fault the care Dad receives, the staff know him very well and treat him with such kindnesLinda N(Daughter of Resident/Service User)


The staff at the Mayflower have shown a commitment to care at every levelNick G(Son of Resident/Service User)

I cannot fault the care Dad receives, the staff know him very well and treat him with such kindnesLinda N(Daughter of Resident/Service User)

Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.
Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers...
Care Provided by Mayflower Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are based on pre-admission assessment of care needs.
The price(s) shown are provided by the care home. Contact Mayflower Care Home for full pricing details and T&Cs.
Contact Mayflower Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Chris James (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2011
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking is available.
Mayflower Care Home Reviews (71)
Mayflower Care Home has a Review Score of 9.8 (9.794) out of 10, based on 27 reviews in the last 2 years.
Over all time Mayflower Care Home has 71 reviews.
The staff at Mayflower provides a wonderful service and are very good at communicating with me as I live some distance from the home and am unable to visit. The carers do a great job when dealing with some very challenging people who need help.
Dear Douglas, thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your loved one is happy with us and enjoying life at our home.
My dad has Vascular dementia and has been at the Mayflower for three years. It has been a difficult journey for us as a family but the Mayflower have been consistently supportive and I feel that my dad is receiving good, understanding care. I don't live close enough to visit more than once a week but I am able to use the relative's online link to keep informed of what is happening with my dad, and I find the communication to be really good with the nurses on his unit. I know a lot of the staff through visiting my dad and many of them have been there for a long time which is a good sign, ensuring consistency of approach. Many thanks to all staff - it's such an important and challenging job.
Thank you for your very positive comments about your loved one's care. It is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.
Overall very pleased with the care my dad receives, all staff are friendly and go out there way to please, the home itself is a very clean environment and spacious for the residents to move around in, and the rooms for residents are from home to home.
Thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Mayflower Care Home family. I will pass on your comments to the team, who will be very happy to receive them.
Both my husband and I are treated by the staff as part of the Mayflower family, and I cannot thank them enough for everything they do.
Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will take your kind feedback and share it with the team which will be very happy to receive it.
The care my husband receives is excellent. The staff are professional and caring. Rooms are basic but comfortable. Food is lovely and the clients have a choice. There are often events like singing, quizzes etc.
Thank you for taking time to review our service. We are delighted to hear that you feel the care at Mayflower Care Home is excellent and the food and activities are lovely. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is...
Mayflower take great care of my father's challenging needs, it really takes a special person to show such dedication to their work and there are plenty of staff that do that day in day out. Thank you.
Thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Father has had a positive experience with us and we can't wait to pass your kind comments on to our team.
He settled in very well and my son and I when we visited him found him happy and settled. The staff were caring not only to my husband but also to us. They were patient with him and understood his needs even when he was sometimes stubborn about their trying to help him. Our only concern was that he had been placed so from his home and we could not visit him as often as we could have wished.
Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to...
My wife has vascular dementia, she was admitted to to the care home in March 2024. Most of the staff who answer the phone are rude (when they answer!). She's been assaulted by another patient twice and all they do is try and cover it up, well I'm not buying it. Picked her up the other day and there was urine in her toilet on the floor! So please please please avoid it at all costs!
We are concerned to hear that you are unhappy about aspects of your wife's care. We take the safety and wellbeing of our residents very seriously and, as part of that, we welcome feedback and use this to improve our care. We are always fully transparent with our residents, their families, our...
The staff kept in communication when waiting for the room and when available, stressful and upsetting transition but the staff was caring and supportive. Better comms on what to expect or how it works (FAQs) would be helpful e.g. getting in and out fob, app to see updates etc. as had to learn along the way and advise others. Staff support and care were excellent for Mum and the family, really got to know her and what she needs e.g. outings and exercise. Offer advice, listen to concerns and make improvements (actions, not just words) whilst giving time/respect for us to decide. Key consistent staff, invaluable, great trust in them doing the best for Mum. Mum feels comfortable and safe. Love how the home has life, noise, activity and a positive atmosphere, not just sterile and a quiet environment. Great team, good leadership with real care.
Dear Michelle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...
The home cares for both the residents and their family.
Thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your mother and yourself have had a positive experience with us and we can't wait to pass your kind comments onto our team.
I have been very happy with the help that my husband gets at Mayflower, The staff and nurses are so helpful and friendly. My husband is well looked after in Mayflower and it is a pleasure to visit.
Dear Pamela, thank you very much for your review. The team and I are delighted that you are happy with your loved ones' care. We have an amazing team that works hard to provide the best care and support for residents and their families. Thank you also for your continuous support and engagement with the home.
The staff are extremely caring and are always on hand to answer any questions.
The rooms are comfortable.
Dear Betty, many thanks for your kind review. We are so pleased that you feel the care delivered by staff is good and that staff are always on hand to answer any questions. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!
Staff understand the complexities of dementia and treat residents with kindness and respect.
My father had lost significant weight before going to the Mayflower but has put on weight ever since due to the high standard of food.
We will ensure that the comments are relayed back to the team that care for your father.
Kind Regards.
Absolutely love this nursing home, they have been wonderful with my mum and helped me through all her challenges. Caring and helpful, the staff on her unit are very polite and helpful and do an amazing job.
My dad has been in two other care homes that could not cope with his behaviour. Mayflower on the other hand can. He has Alzheimer's and can become quite aggressive at times which the other care homes couldn't cope with.
Thank you for your kind words. Dementia is very difficult and individual and that is how we look after your Dad.
No matter how naughty my cousin is because of her dementia, the staff always show her the utmost decency, respect and diligence, offering her top quality nursing and care.
I feel so lucky that my cousin is in a care home that cares so much for its residents no matter what difficulties they come across the care stays high. I show my gratitude willingly and often, apologising for bad mouthing or worse from my cousin if she is naughty, but the staff always tell me there is no need apologising because they all love my cousin.
The residents are extremely well fed according to their needs and live in an environment protecting and assuring them if and when they get agitated as they often do.
I don’t take anything for granted as my cousin deserves the best care, and she gets it.
Thank you Mayflower Care Home.
Thank you for your kind review. Your cousin as fitted in to the Mayflower family so well. She is an absolute delight and the staff enjoy her company and presence on the unit.
The staff are friendly and also welcoming for family and understand both sides of care from family but do best for the resident.
Dad got refused from 19 homes and for me, l haven’t looked back, l am happy where Dad is, he is clean he always has his own clothes on, unlike other places.
I would recommend this care facility due to care of the resident and also the ongoing update of information which l get daily.
Thank you for your kind words. We welcome all our residents and their families in to our Mayflower Family. We are glad we have had the opportunity to be a part of your dad's journey.
Mayflower has an amazing team. Well trained, not scared to be involved with residents and really want the best for them. Food and drink are plentiful.
Dad's engaged with everything they do and even though I thought I'd never see my dad of old again - they've found him and brought him back.
100% appreciate and trust this place with my best friend. It may cost a bit more than others, but they deserve it for everything they go through and for having carers who see past the dementia to the loving humans their residents are. Love and respect to one and all who work there.
Thank you for your kind review. I am glad that we have been able to settle your dad into the home. The care team always strive to do the best for all residents in the home. At Mayflower, we believe in looking after the person as an individual the diagnosis does not define that person.
My husband has been in the Mayflower Care Home for seven months and I cannot fault them. They really care through all the different teams within the care home, this includes the inclusion of family members. The catering is superb and even cater for special occasions, my husband always enjoys the food. I would whole heartily recommend the Mayflower Care Home.
Thank you for your kind review. I am glad to see your Husband enjoys our food and the care is of the high stranded you would expect.
Over the course of this period, her requirements have changed and the home has kept up with her needs as the dementia has progressed. They recognise the changes and have acted appropriately and promptly whilst also complying with NHS guidelines.
Thank you for your kind review, we are happy to hear that you feel you have been kept up to date as needed and that responses to changes in your relative's conditions have been acted upon appropriately.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 August 2026General Nursing and Dementia Care, End of Life, Respite.
News (1) & Events (0)
- 23 May 2025
Residents, families and staff were delighted to welcome Sam Dondi-Smith to Mayflower Care Home yesterday for a reading of his new book, Waiting for the Bus. Sam’s visit also formed...
There are no upcoming events for Mayflower Care Home.
Awards / Recognitions (1)
- 06 Nov 2021Recipient: Mayflower Care Home
Accreditations
There are no accreditations posted yet for Mayflower Care Home.
Meet the Team (5)

Chris brings over 15 years of extensive experience within the care sector, with a proven track record of successfully managing care homes ranging from 30 to 100 beds.
Throughout his career, Chris has held a variety of senior leadership roles, including Regional Manager, Quality & Compliance Manager, and Home Manager. These positions have given him a deep understanding of both strategic oversight and hands-on operational management within care environments.
Chris has worked across residential, nursing, and dementia care services, developing a strong reputation for maintaining high standards of care, regulatory compliance, and staff development. His broad experience enables him to support care homes in delivering safe, compassionate, and person-centred care while meeting regulatory and operational demands.

Steph is an experienced Clinical Manager with extensive knowledge in both mental health and general nursing.
She brings strong clinical leadership, a compassionate approach to care, and a deep understanding of best practice across a range of clinical settings, ensuring high standards of safe, effective, and person-centred care.

Alex is our Home Administrator who plays a vital role in the smooth day-to-day running of the care home.
With a strong eye for detail and excellent organisational skills, Alex supports administrative, financial, and compliance processes, helping to ensure the home operates efficiently while providing support to both staff and residents.

Kristel is a dedicated Admin Assistant who provides essential support to the administrative team and wider care home staff.
She is highly organised, approachable, and plays a key role in supporting daily operations, helping to ensure efficient processes and a welcoming environment for residents, families, and colleagues.

Carmen is a reliable Admin Assistant who supports the smooth day-to-day running of the care home.
With strong organisational skills and a positive, approachable manner, Carmen assists with administrative tasks and provides valuable support to staff, residents, and families, helping to maintain an efficient and welcoming environment.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayflower Care Home to verify any information. View our terms and conditions. Mayflower Care Home has an Enhanced Service -more info.