The staff at the Mayflower have shown a commitment to care at every levelNick G(Son of Resident/Service User)
The staff have treated Mum with respect and dignity at all timesPhilip J(Son of Resident/Service User)
The staff at the Mayflower have shown a commitment to care at every levelNick G(Son of Resident/Service User)
The staff have treated Mum with respect and dignity at all timesPhilip J(Son of Resident/Service User)
Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.
Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers...
Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.
Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers are not available.
Mayflower combines all the comforts of home with thoroughly modern facilities, as well as a secure and landscaped garden for residents to enjoy. The home has 76 spacious and comfortably furnished ensuite bedrooms spread over three floors. Each room is equipped with TV, a nurse call system and an adjustable automatic bed. Free Wi-Fi is available throughout the home.
Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.
There is lift access to all floors and both the home and garden are fully wheelchair accessible. Each floor has its own dining room and lounge where residents can gather for meals, group activities or socialise. As a homely and relaxed feel is important, the lounges can be arranged to accommodate residents who prefer a quiet space at times. There is also a dedicated on-site hair salon that provides regular services to residents.
The landscaped garden and patio have been carefully designed to offer plenty of comfortable seating areas for residents and guests to relax and enjoy pleasant weather. The garden is fully secure, with keypad access.
Loading travel time
Care Provided by Mayflower Care Home
Primary Care Categories
Older Person Care
Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 76 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Acquired Brain Injury (ABI)
Facilities
Own Furniture if required
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,800 - £2,000
£1,800 - £2,000
Residential Dementia Care
£1,800 - £2,000
£1,800 - £2,000
Nursing Care
£2,000 - £2,500
£2,000 - £2,500
Nursing Dementia Care
£2,500 - £2,950
£2,498 - £2,950
Contact Mayflower Care Home to confirm what's included and get a personalised quote:
Fees are based on pre-admission assessment of care needs.
The price(s) shown are provided by the care home. Contact Mayflower Care Home for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Onsite Tours of Mayflower Care HomeUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 10:00 AM to 4:00 PM)We will show you a typical resident room, communal areas such as the lounges and dining rooms, plus our beautiful grounds. Please note that you will need to take a Lateral Flow Test when you arrive and wear full personal protective clothing throughout the tour. Please email Reception or talk to our home manager to arrange the tour.
Remote Tours of Mayflower Care HomeUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 11:00 AM to 4:00 PM)We can use Zoom, Teams, Facetime or WhatsApp to facilitate the tours. These will features empty rooms, corridors, staff area, lounges, dining room and the garden, and should probably take 30 minutes maximum.
Good to Know
Person in charge
Chris James (Interim Home Manager)
Local Authority / Social Services
Admission Information
Mixed (no single-gender units)
Ages 40+
Care Home Design/Build
Purpose Built: Yes
Year Purpose Built: 2011
Last Refurbishment: 2024
Number of floors: 3
Room Information
Single Rooms (76)
Single Rooms with ensuite Wet Room (76)
Visiting
Visits for new admissions must be arranged by calling the care home at this time.
Mayflower Care Home has a Review Score of 9.8 (9.828) out of 10, based on 22 reviews in the last 2 years. Over all time Mayflower Care Home has 72 reviews.
Review from Freda P (Sister of Resident) published on 30 January 2025 Submitted via Website•
Overall Experience
My brother was moved to Mayflower from another care home that could not cater for his needs. I cannot get to visit very often and thought about moving him nearer but having seen how happy and settled he is have decided this is the best place for him. My brother no longer recognises any of his...
My brother was moved to Mayflower from another care home that could not cater for his needs. I cannot get to visit very often and thought about moving him nearer but having seen how happy and settled he is have decided this is the best place for him. My brother no longer recognises any of his family. I have found the carers and nurses here to be so lovely. I can ring and speak to them anytime and they always reassure me. I have no worries. He is in the best place.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Freda, many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your brother's care and communication at Mayflower Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Douglas Gordon S (Power of Attorney of Resident) published on 30 January 2025 Submitted via Website•
Overall Experience
The staff at Mayflower provides a wonderful service and are very good at communicating with me as I live some distance from the home and am unable to visit. The carers do a great job when dealing with some very challenging people who need help.
The staff at Mayflower provides a wonderful service and are very good at communicating with me as I live some distance from the home and am unable to visit. The carers do a great job when dealing with some very challenging people who need help.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Douglas, thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your loved one is happy with us and enjoying life at our home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 20 September 2024 Submitted via Website•
Overall Experience
My dad has Vascular dementia and has been at the Mayflower for three years. It has been a difficult journey for us as a family but the Mayflower have been consistently supportive and I feel that my dad is receiving good, understanding care. I don't live close enough to visit more than once a week...
My dad has Vascular dementia and has been at the Mayflower for three years. It has been a difficult journey for us as a family but the Mayflower have been consistently supportive and I feel that my dad is receiving good, understanding care. I don't live close enough to visit more than once a week but I am able to use the relative's online link to keep informed of what is happening with my dad, and I find the communication to be really good with the nurses on his unit. I know a lot of the staff through visiting my dad and many of them have been there for a long time which is a good sign, ensuring consistency of approach. Many thanks to all staff - it's such an important and challenging job.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for your very positive comments about your loved one's care. It is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanne S (Daughter of Resident) published on 18 September 2024 Submitted via Website•
Overall Experience
Overall very pleased with the care my dad receives, all staff are friendly and go out there way to please, the home itself is a very clean environment and spacious for the residents to move around in, and the rooms for residents are from home to home.
Overall very pleased with the care my dad receives, all staff are friendly and go out there way to please, the home itself is a very clean environment and spacious for the residents to move around in, and the rooms for residents are from home to home.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Mayflower Care Home family. I will pass on your comments to the team, who will be very happy to receive them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Val P (Wife of Resident) published on 18 September 2024 Submitted via Website•
Overall Experience
My husband has been in Mayflower Care Home for more than two years now, and throughout the whole time, his care has been very good. The staff are so very caring and supportive both to my husband and to myself. Recently he had a spell of time in hospital and on his return he was welcomed so warmly....
My husband has been in Mayflower Care Home for more than two years now, and throughout the whole time, his care has been very good. The staff are so very caring and supportive both to my husband and to myself. Recently he had a spell of time in hospital and on his return he was welcomed so warmly. Although he is now no longer able to function as he did before being hospitalised, the staff still are so attentive and encouraging towards him.
Both my husband and I are treated by the staff as part of the Mayflower family, and I cannot thank them enough for everything they do.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will take your kind feedback and share it with the team which will be very happy to receive it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Nicola C (Friend of Resident) published on 18 September 2024 Submitted via Website•
Overall Experience
The care my husband receives is excellent. The staff are professional and caring. Rooms are basic but comfortable. Food is lovely and the clients have a choice. There are often events like singing, quizzes etc.
The care my husband receives is excellent. The staff are professional and caring. Rooms are basic but comfortable. Food is lovely and the clients have a choice. There are often events like singing, quizzes etc.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking time to review our service. We are delighted to hear that you feel the care at Mayflower Care Home is excellent and the food and activities are lovely. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is...
Thank you for taking time to review our service. We are delighted to hear that you feel the care at Mayflower Care Home is excellent and the food and activities are lovely. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Chris R (Son of Resident) published on 18 September 2024 Submitted via Website•
Overall Experience
Mayflower take great care of my father's challenging needs, it really takes a special person to show such dedication to their work and there are plenty of staff that do that day in day out. Thank you.
Mayflower take great care of my father's challenging needs, it really takes a special person to show such dedication to their work and there are plenty of staff that do that day in day out. Thank you.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Father has had a positive experience with us and we can't wait to pass your kind comments on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Kathleen G (Wife of Resident) published on 18 September 2024 Submitted via Website•
Overall Experience
My husband was admitted to Mayflower as an assessment patient by the NHS. He has advanced dementia and he had fractured his ankle in a fall at home. After a period of time he was admitted to Mayflower.
He settled in very well and my son and I when we visited him found him happy and settled. The...
My husband was admitted to Mayflower as an assessment patient by the NHS. He has advanced dementia and he had fractured his ankle in a fall at home. After a period of time he was admitted to Mayflower.
He settled in very well and my son and I when we visited him found him happy and settled. The staff were caring not only to my husband but also to us. They were patient with him and understood his needs even when he was sometimes stubborn about their trying to help him. Our only concern was that he had been placed so from his home and we could not visit him as often as we could have wished.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to...
Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower. We look forward to seeing you and your family again when you next visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from T M (Husband of Resident) published on 9 September 2024 Submitted via Website•
Overall Experience
My wife has vascular dementia, she was admitted to to the care home in March 2024. Most of the staff who answer the phone are rude (when they answer!). She's been assaulted by another patient twice and all they do is try and cover it up, well I'm not buying it. Picked her up the other day and there...
My wife has vascular dementia, she was admitted to to the care home in March 2024. Most of the staff who answer the phone are rude (when they answer!). She's been assaulted by another patient twice and all they do is try and cover it up, well I'm not buying it. Picked her up the other day and there was urine in her toilet on the floor! So please please please avoid it at all costs!
↩Reply from Claudia Ramsamy, Registered Manager at Mayflower Care Home
We are concerned to hear that you are unhappy about aspects of your wife's care. We take the safety and wellbeing of our residents very seriously and, as part of that, we welcome feedback and use this to improve our care. We are always fully transparent with our residents, their families, our...
We are concerned to hear that you are unhappy about aspects of your wife's care. We take the safety and wellbeing of our residents very seriously and, as part of that, we welcome feedback and use this to improve our care. We are always fully transparent with our residents, their families, our professional colleagues and the relevant authorities. All incidents and complaints are thoroughly and vigorously investigated, as well as being reported to CQC and the LA. We apologise if sometimes you have been unable to get through to us. Of course, there may be times when staff are busy dealing with residents, which takes priority over answering the phone! We have taken on board your comments and you will receive a full response shortly. If you would like to meet for further discussion, please contact me. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Michelle B (Daughter of Resident) published on 14 May 2024 Submitted via Postal Review Card•
Overall Experience
The staff kept in communication when waiting for the room and when available, stressful and upsetting transition but the staff was caring and supportive. Better comms on what to expect or how it works (FAQs) would be helpful e.g. getting in and out fob, app to see updates etc. as had to learn along...
The staff kept in communication when waiting for the room and when available, stressful and upsetting transition but the staff was caring and supportive. Better comms on what to expect or how it works (FAQs) would be helpful e.g. getting in and out fob, app to see updates etc. as had to learn along the way and advise others. Staff support and care were excellent for Mum and the family, really got to know her and what she needs e.g. outings and exercise. Offer advice, listen to concerns and make improvements (actions, not just words) whilst giving time/respect for us to decide. Key consistent staff, invaluable, great trust in them doing the best for Mum. Mum feels comfortable and safe. Love how the home has life, noise, activity and a positive atmosphere, not just sterile and a quiet environment. Great team, good leadership with real care.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Michelle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...
Dear Michelle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home. We look forward to seeing you and your family again when you next visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilarie P (Daughter of Resident) published on 10 May 2024 Submitted via Website•
Overall Experience
Genuine care not only for my mother but also for myself. The staff have shown and taught me about dementia and I can honestly say I now love my mum again.
The home cares for both the residents and their family.
Genuine care not only for my mother but also for myself. The staff have shown and taught me about dementia and I can honestly say I now love my mum again.
The home cares for both the residents and their family.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your mother and yourself have had a positive experience with us and we can't wait to pass your kind comments onto our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Pamela S (Wife of Resident) published on 7 May 2024 Submitted via Website•
Overall Experience
I have been very happy with the help that my husband gets at Mayflower, The staff and nurses are so helpful and friendly. My husband is well looked after in Mayflower and it is a pleasure to visit.
I have been very happy with the help that my husband gets at Mayflower, The staff and nurses are so helpful and friendly. My husband is well looked after in Mayflower and it is a pleasure to visit.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Pamela, thank you very much for your review. The team and I are delighted that you are happy with your loved ones' care. We have an amazing team that works hard to provide the best care and support for residents and their families. Thank you also for your continuous support and engagement with the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Betty F (Wife of Resident) published on 3 May 2024 Submitted via Website•
Overall Experience
I am very pleased with the care my husband has received since his admission to Mayflower in June 2022. The staff are extremely caring and are always on hand to answer any questions.
The rooms are comfortable.
I am very pleased with the care my husband has received since his admission to Mayflower in June 2022. The staff are extremely caring and are always on hand to answer any questions.
The rooms are comfortable.
↩Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Betty, many thanks for your kind review. We are so pleased that you feel the care delivered by staff is good and that staff are always on hand to answer any questions. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from R C (Daughter of Resident) published on 12 December 2023 Submitted via Website•
Overall Experience
The staff are friendly, and the food is of good quality. Staff understand the complexities of dementia and treat residents with kindness and respect.
My father had lost significant weight before going to the Mayflower but has put on weight ever since due to the high standard of food.
The staff are friendly, and the food is of good quality. Staff understand the complexities of dementia and treat residents with kindness and respect.
My father had lost significant weight before going to the Mayflower but has put on weight ever since due to the high standard of food.
↩Reply from Stephanie Bacon, Clinical Manager at Mayflower Care Home
Thank you for your kind comments, we are glad to hear that your father is putting on weight and enjoying the food. We will ensure that the comments are relayed back to the team that care for your father.
Kind Regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Linda S (Daughter of Resident) published on 5 September 2023 Submitted via Website•
Overall Experience
Absolutely love this nursing home, they have been wonderful with my mum and helped me through all her challenges. Caring and helpful, the staff on her unit are very polite and helpful and do an amazing job.
Absolutely love this nursing home, they have been wonderful with my mum and helped me through all her challenges. Caring and helpful, the staff on her unit are very polite and helpful and do an amazing job.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracie F (Daughter of Resident) published on 24 August 2023 Submitted via Website•
Overall Experience
My dad has been in two other care homes that could not cope with his behaviour. Mayflower on the other hand can. He has Alzheimer's and can become quite aggressive at times which the other care homes couldn't cope with.
My dad has been in two other care homes that could not cope with his behaviour. Mayflower on the other hand can. He has Alzheimer's and can become quite aggressive at times which the other care homes couldn't cope with.
↩Reply from Nicola Bundock, Registered Home Manager at Mayflower Care Home
Thank you for your kind words. Dementia is very difficult and individual and that is how we look after your Dad.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Karl G (Cousin of Resident) published on 18 August 2023 Submitted via Website•
Overall Experience
I visit my cousin regularly and have never had any need to question her nursing/ care in any shape or form. No matter how naughty my cousin is because of her dementia, the staff always show her the utmost decency, respect and diligence, offering her top quality nursing and care.
I feel so lucky...
I visit my cousin regularly and have never had any need to question her nursing/ care in any shape or form. No matter how naughty my cousin is because of her dementia, the staff always show her the utmost decency, respect and diligence, offering her top quality nursing and care. I feel so lucky that my cousin is in a care home that cares so much for its residents no matter what difficulties they come across the care stays high. I show my gratitude willingly and often, apologising for bad mouthing or worse from my cousin if she is naughty, but the staff always tell me there is no need apologising because they all love my cousin. The residents are extremely well fed according to their needs and live in an environment protecting and assuring them if and when they get agitated as they often do. I don’t take anything for granted as my cousin deserves the best care, and she gets it.
Thank you Mayflower Care Home.
↩Reply from Nicola Bundock, Registered Home Manager at Mayflower Care Home
Thank you for your kind review. Your cousin as fitted in to the Mayflower family so well. She is an absolute delight and the staff enjoy her company and presence on the unit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Julie P (Daughter of Resident) published on 17 August 2023 Submitted via Website•
Overall Experience
My dad is at Mayflower Care Home and has aggressive behaviour at times, they have welcomed my dad and he is treated how l would treat him. The staff are friendly and also welcoming for family and understand both sides of care from family but do best for the resident.
Dad got refused from 19 homes...
My dad is at Mayflower Care Home and has aggressive behaviour at times, they have welcomed my dad and he is treated how l would treat him. The staff are friendly and also welcoming for family and understand both sides of care from family but do best for the resident. Dad got refused from 19 homes and for me, l haven’t looked back, l am happy where Dad is, he is clean he always has his own clothes on, unlike other places.
I would recommend this care facility due to care of the resident and also the ongoing update of information which l get daily.
↩Reply from Nicola Bundock, Registered Home Manager at Mayflower Care Home
Thank you for your kind words. We welcome all our residents and their families in to our Mayflower Family. We are glad we have had the opportunity to be a part of your dad's journey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Sally S (Daughter of Resident) published on 14 May 2023 Submitted via Website•
Overall Experience
This nursing care home is the only one in the Gravesend/Dartford/Medway area that is able to help care for my dad. He has Alzimers with sundowners and is having a bad journey. Two other 'care homes' couldn't cope with him even though assessments were done and it said dementia on the door!...
This nursing care home is the only one in the Gravesend/Dartford/Medway area that is able to help care for my dad. He has Alzimers with sundowners and is having a bad journey. Two other 'care homes' couldn't cope with him even though assessments were done and it said dementia on the door! Mayflower has an amazing team. Well trained, not scared to be involved with residents and really want the best for them. Food and drink are plentiful. Dad's engaged with everything they do and even though I thought I'd never see my dad of old again - they've found him and brought him back.
100% appreciate and trust this place with my best friend. It may cost a bit more than others, but they deserve it for everything they go through and for having carers who see past the dementia to the loving humans their residents are. Love and respect to one and all who work there.
↩Reply from Nicola Bundock, Acting Manager at Mayflower Care Home
Thank you for your kind review. I am glad that we have been able to settle your dad into the home. The care team always strive to do the best for all residents in the home. At Mayflower, we believe in looking after the person as an individual the diagnosis does not define that person.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marilyn S (Wife of Resident) published on 23 February 2023 Submitted via Website•
Overall Experience
My husband has been in the Mayflower Care Home for seven months and I cannot fault them. They really care through all the different teams within the care home, this includes the inclusion of family members. The catering is superb and even cater for special occasions, my husband always enjoys the...
My husband has been in the Mayflower Care Home for seven months and I cannot fault them. They really care through all the different teams within the care home, this includes the inclusion of family members. The catering is superb and even cater for special occasions, my husband always enjoys the food. I would whole heartily recommend the Mayflower Care Home.
↩Reply from Nicola Bundock, Acting Manager at Mayflower Care Home
Thank you for your kind review. I am glad to see your Husband enjoys our food and the care is of the high stranded you would expect.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2025
Overall Requires improvement
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
3 Bed Vacancies
Posted: 12 October 2026
To find out more about the care we offer, please do get in touch.
News (1) & Events (0)
News
23 May 2025
Residents, families and staff were delighted to welcome Sam Dondi-Smith to Mayflower Care Home yesterday for a reading of his new book, Waiting for the Bus. Sam’s visit also formed...
Upcoming Events
There are no upcoming events for Mayflower Care Home.
There are no accreditations posted yet for Mayflower Care Home.
Meet the Team (6)
Chris JamesJob Title Interim ManagerJoined 2025
Chris brings over 15 years of extensive experience within the care sector, with a proven track record of successfully managing care homes ranging...
Chris brings over 15 years of extensive experience within the care sector, with a proven track record of successfully managing care homes ranging from 30 to 100 beds.
Throughout his career, Chris has held a variety of senior leadership roles, including Regional Manager, Quality & Compliance Manager, and Home Manager. These positions have given him a deep understanding of both strategic oversight and hands-on operational management within care environments.
Chris has worked across residential, nursing, and dementia care services, developing a strong reputation for maintaining high standards of care, regulatory compliance, and staff development. His broad experience enables him to support care homes in delivering safe, compassionate, and person-centred care while meeting regulatory and operational demands.
Shelly RussellJob Title Clinical Deputy ManagerJoined 2026
Shelly is an experienced Clinical Manager with extensive knowledge in both mental health and general nursing.
Shelly brings strong clinical...
Shelly is an experienced Clinical Manager with extensive knowledge in both mental health and general nursing.
Shelly brings strong clinical leadership, a compassionate approach to care, and a deep understanding of best practice across a range of clinical settings, ensuring high standards of safe, effective, and person-centred care.
Maribel AliJob Title Clinical LeadJoined 2026
Maribel is a dedicated and experienced Clinical Lead who plays a key role in ensuring the delivery of safe, effective, and person-centred care. She...
Maribel is a dedicated and experienced Clinical Lead who plays a key role in ensuring the delivery of safe, effective, and person-centred care. She provides strong clinical leadership to nursing and care teams, supporting high standards of practice, regulatory compliance, and positive outcomes for residents.
Alex MarinescuJob Title Home AdministratorJoined 2018
Alex is our Home Administrator who plays a vital role in the smooth day-to-day running of the care home.
With a strong eye for detail and excellent...
Alex is our Home Administrator who plays a vital role in the smooth day-to-day running of the care home.
With a strong eye for detail and excellent organisational skills, Alex supports administrative, financial, and compliance processes, helping to ensure the home operates efficiently while providing support to both staff and residents.
Kristel DamianJob Title Admin AssistantJoined 2023
Kristel is a dedicated Admin Assistant who provides essential support to the administrative team and wider care home staff.
She is highly organised,...
Kristel is a dedicated Admin Assistant who provides essential support to the administrative team and wider care home staff.
She is highly organised, approachable, and plays a key role in supporting daily operations, helping to ensure efficient processes and a welcoming environment for residents, families, and colleagues.
Carmen LamJob Title Admin AssistantJoined 2026
Carmen is a reliable Admin Assistant who supports the smooth day-to-day running of the care home.
With strong organisational skills and a positive,...
Carmen is a reliable Admin Assistant who supports the smooth day-to-day running of the care home.
With strong organisational skills and a positive, approachable manner, Carmen assists with administrative tasks and provides valuable support to staff, residents, and families, helping to maintain an efficient and welcoming environment.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mayflower Care Home to verify any information. View our terms and conditions. Mayflower Care Home has an Enhanced Service -what an Enhanced Service includes.
