Inglewood Nursing Home

I can only praise for Inglewood

On the whole, a pleasant environment, staff aim to please, although day staff seem more caring than night staff, partly because they are young, sometimes agency, and english is not always there first language which presents communication issues . There also appears amongst the staff in general a lack of understanding of my wifes condition (P.S.P) that said all other medical issues have been dealt with effectively. There is always room for improvement

Most importantly, we always knew our mother was safe, respected, and receiving the very best care possible.

It was a very hard to admit that Mum needed more care than we could give her at home. We viewed a lot of homes and we knew as soon as we visited Inglewood that we wanted her to stay there. All the staff are so friendly and welcoming. Mum has a lovely room that we have been able to add things from home to make her feel more comfortable. She is well cared for and she is happy and that is really what you want in these circumstances.

They made my husband's final months as comfortable as possible and supported our family during this difficult time. The level of care for our family member was comprehensive and compassionate and at all times and gave us confidence in the care level that he was being provided was appropriate to his needs. Support of our visiting family was also caring and professional at all times from at all levels of staff including cleaners, nursing, support and management.

Very good, could improve. Staff have a job to understand English. My wife died on 22nd December, aged 90.

Great place. Looked after my mum for 2 years never a problem. Popped in at are various times all week and mum was never not washed and clean and also her room was always tidy.

I cant thank them enough.

Inglewood reception team are always friendly and welcoming. Very happy with care given and communication with nursing staff and rest of care team is excellent. Regular health updates. Interactive family meetings available. Mum happy.

The staff were always very polite and welcoming. The home has a lovely warm atmosphere. I peaceful and restful place for peoples final days. Thank you all for your kind attention and care of my aunt.

Absolutely amazing! Nothing was ever too much. I especially loved the fact that near the end was obvious my dad could not get out of bed, but even when he asked to sit in the chair, he wasn't fobbed off. He was treated with respect as they would bring the 'alds' in probably knowing full well it wasn't going to happen. I will always be grateful for the dignity and respect my dad was given.

I am relieved that my sister is being so well cared for in her final weeks. She is treated kindly and with respect for her dignity. I am always made to feel welcome by the friendly staff, and I am contacted if there are concerns. As I live at a distance, it is very useful for me to access the App, which gives constant communication about my sister's condition, her nutrition and detailed nursing care.

My mum has only been at Inglewood a short while but has settled in well. This is down to the kind and caring staff who are truly amazing. They have great empathy and always listen if you have any concerns. They show great kindness towards the residents and genuinely care. The setting is lovely with beautiful gardens, and the home is kept well and is clean.

Immediate impressions were of a clean, organised and professional operation. All staff are always polite and cheerful, openly greeting visitors. Staff are always helpful, the quality of staff from the manager, nurses and all support staff is more than sufficient, carrying out their duties professionally. Highly recommended for all care and well-being for patients.

Our relative was very well looked after and it gave us peace of mind in their final months of life. The staff were very friendly and did a great job.

My mum spent the last six months of her life at Inglewood Nursing Home, after experiences in two other local care homes. The staff across all areas were consistently empathetic, patient, and hardworking. A special mention goes to the activities and housekeeping teams, who maintained a genuine human connection with my mother - something so important for her mental well-being.

The facilities were always clean and welcoming, and the food was both nutritious and tasty, far better than we had seen elsewhere. We also felt well informed about mum's care plan, with clear communication and a detailed diary tracking her health, which gave us great reassurance. It gave us great comfort to know that mum's final months were spent in a place where she was as happy as her health allowed, and where she was so well cared for. We are very grateful to the whole team.

My husband was transferred from the hospital to Inglewood for palliative end-of-life care and was always treated with the utmost dignity at this stage of his life. From the moment I stepped into the reception, I knew he was in the right place. The management and staff were totally committed to making sure that he received the best possible treatment despite his frailty. I was able to connect to his personal care records, which I found comforting in the knowledge that he was being so well looked after. I cannot thank you enough.

Both receptionists are very welcoming and respectful. All the staff were very caring, friendly and happy to take the time to listen and be supportive. My father was treated with care and consideration. He was treated as a person, not just a room number. I was contacted regularly if there were any concerns with my father's health. I am very grateful to all staff for making my father's last months as comfortable and pleasant as possible.

My family and I cannot thank you enough for the impeccable nursing care offered to my aunt following transfer to Inglewood from hospital over the final 2 weeks of her long life. As a (retired) doctor myself, I am so impressed - absolutely first class, from our first exploratory visit in a state of some distress with the burden of arranging swift transfer from an acute hospital, through to the transfer itself and subsequent beautiful end of life care for my aunt as well as sympathetic and kind interactions with any visiting family. My aunt's comfort and care was clearly paramount for every staff member. I was particularly grateful be able to remotely access her electronic nursing records which were updated at least 3 times per day and offered regular assurance of her ongoing good quality care, including reports of GP visits - and there were also phone calls to alert me to significant changes so that I could keep her (similarly elderly) sisters updated as necessary. Thank you so much.

It has been my experience when visiting my friend that the home is extremely well run. The staff are caring, helpful, friendly and cheerful. They seem to take every care of the residents. Plenty of activity going on physio, exercises etc.