Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 187 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.

Visitors are welcome at any time and on-site parking is available.

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rani Raju (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Total of 187, showing 1-20
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.633) out of 10, based on 52 reviews in the last 2 years. Over all time Inglewood Nursing Home has 187 reviews.

Overall Experience

  • 142
  • 42
  • 3
  • 0
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Date Published

187
10
23
52
135
Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing! Nothing was ever too much. I especially loved the fact that near the end was obvious my dad could not get out of bed, but even when he asked to sit in the chair, he wasn't fobbed off. He was treated with respect as they would bring the 'alds' in probably knowing full well it wasn't
going to happen. I will always be grateful for the dignity and respect my dad was given.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your lovely message. We're so pleased to hear that your dad was treated with the dignity and respect he deserved. It means a great deal to us that you felt supported and cared for during such a difficult time. We're truly grateful for your kind words.Kind regards

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Overall Experience  Overall Experience 5.0 out of 5

I am relieved that my sister is being so well cared for in her final weeks. She is treated kindly and with respect for her dignity. I am always made to feel welcome by the friendly staff, and I am contacted if there are concerns. As I live at a distance, it is very useful for me to access the App, which
gives constant communication about my sister's condition, her nutrition and detailed nursing care.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Jane,Thank you so much for your kind words. We're truly glad to hear that you feel supported and reassured during this time. It means a lot to us to know that your sister is comfortable and that the care team is meeting your expectations. We're always here for you and your family.Kind regards

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Overall Experience  Overall Experience 4.0 out of 5

My mum has only been at Inglewood a short while but has settled in well. This is down to the kind and caring staff who are truly amazing. They have great empathy and always listen if you have any concerns. They show great kindness towards the residents and genuinely care. The setting is lovely with
beautiful gardens, and the home is kept well and is clean.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your kind words. We're so glad to hear your mum has settled in well - it means a lot to the team. Please don't hesitate to reach out if you need anything. Kind regards.

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Overall Experience  Overall Experience 5.0 out of 5

Immediate impressions were of a clean, organised and professional operation. All staff are always polite and cheerful, openly greeting visitors. Staff are always helpful, the quality of staff from the manager, nurses and all support staff is more than sufficient, carrying out their duties professionally.
Highly recommended for all care and well-being for patients.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you had such a positive experience with our team. Your recommendation means a lot to us, and we remain committed to providing the best care and support for all our residents. Kind regards

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Overall Experience  Overall Experience 5.0 out of 5

Our relative was very well looked after and it gave us peace of mind in their final months of life. The staff were very friendly and did a great job.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your kind words. I will pass the message to all our team. Kind regards

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Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last six months of her life at Inglewood Nursing Home, after experiences in two other local care homes. The staff across all areas were consistently empathetic, patient, and hardworking. A special mention goes to the activities and housekeeping teams, who maintained a genuine human
connection with my mother - something so important for her mental well-being.


The facilities were always clean and welcoming, and the food was both nutritious and tasty, far better than we had seen elsewhere. We also felt well informed about mum's care plan, with clear communication and a detailed diary tracking her health, which gave us great reassurance. It gave us great comfort to know that mum's final months were spent in a place where she was as happy as her health allowed, and where she was so well cared for. We are very grateful to the whole team.

Reply from Home Manager, Management Team at Inglewood Nursing Home

Thank you for your kind review and it was our absolute privilege to have cared for your mum and your lovely comments about our team will be shared them with. We pride ourselves in supporting our residents as well as ensuring that loved ones are kept well informed and we are delighted to hear that this was your experience. Best wishes

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Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred from the hospital to Inglewood for palliative end-of-life care and was always treated with the utmost dignity at this stage of his life. From the moment I stepped into the reception, I knew he was in the right place. The management and staff were totally committed to making
sure that he received the best possible treatment despite his frailty. I was able to connect to his personal care records, which I found comforting in the knowledge that he was being so well looked after. I cannot thank you enough.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words. We're truly grateful to know that your husband felt safe and cared for at Inglewood. It was our privilege to support him and your family during such a meaningful time. Your message means a great deal to our team. Kind regards

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Overall Experience  Overall Experience 5.0 out of 5

Both receptionists are very welcoming and respectful. All the staff were very caring, friendly and happy to take the time to listen and be supportive. My father was treated with care and consideration. He was treated as a person, not just a room number. I was contacted regularly if there were any concerns
with my father's health. I am very grateful to all staff for making my father's last months as comfortable and pleasant as possible.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Thank you for your kind words. We're truly grateful for your appreciation and are glad to know your father felt cared for and respected. Our team strives to provide compassionate and personalized care, and your feedback means so much to us. Wishing you and your family comfort and peace. Kind regards

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Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot thank you enough for the impeccable nursing care offered to my aunt following transfer to Inglewood from hospital over the final 2 weeks of her long life. As a (retired) doctor myself, I am so impressed - absolutely first class, from our first exploratory visit in a state of some
distress with the burden of arranging swift transfer from an acute hospital, through to the transfer itself and subsequent beautiful end of life care for my aunt as well as sympathetic and kind interactions with any visiting family. My aunt's comfort and care was clearly paramount for every staff member. I was particularly grateful be able to remotely access her electronic nursing records which were updated at least 3 times per day and offered regular assurance of her ongoing good quality care, including reports of GP visits - and there were also phone calls to alert me to significant changes so that I could keep her (similarly elderly) sisters updated as necessary. Thank you so much.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your kind and thoughtful words. It truly means a great deal to our team to hear that we were able to provide comfort and care to your aunt and support your family during such a difficult time. Ensuring dignity, compassion, and high-quality care is always our priority, and we are grateful that we could be there for your aunt in her final days. Your appreciation is deeply valued, and I will be sure to share your message with the entire team. Wishing you and your family strength and comfort.Thank you

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Overall Experience  Overall Experience 5.0 out of 5

It has been my experience when visiting my friend that the home is extremely well run. The staff are caring, helpful, friendly and cheerful. They seem to take every care of the residents. Plenty of activity going on physio, exercises etc.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words. We are so glad to hear that you had a positive experience and that our staff made you feel welcome. We always strive to provide the best care and a happy environment for our residents. Your thoughtful message means a lot to us!

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Overall Experience  Overall Experience 5.0 out of 5

When we realised that dad needed to move into a Nursing Home, we felt like rabbits caught in the headlights and it was a very scary time. There were big decisions for us to make, this was all new to us and we found everything really daunting. If you are in that situation rest assured, Inglewood is a
very special nursing home and I wouldn't hesitate to recommend your loved one stay there.


The day room is the heart of the home, the TV is amazing and the residents seem to be very happy there. Each day there are activities for the residents to enjoy and the team of experts looking after your loved one 24/7 are all really nice people and highly trained in their area of expertise. The kindness and patience we have seen them show to the residents is second to none.


We know that dad is safe and happy at Inglewood and we are most grateful to everyone for taking such good care of him. There are so many positive things to say but most importantly, we have peace of mind.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your heartfelt words. We understand how difficult the decision can be, and it means a lot to know that Inglewood has brought comfort and peace of mind to you and your family. We're delighted that your dad feels safe and happy here, and we truly appreciate your kind recognition of our team's care and dedication. It's our privilege to look after him and all our residents with kindness and patience.Your recommendation means the world to us. Please know we're always here for you and your dad. Kind regards.

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Overall Experience  Overall Experience 3.0 out of 5

Most of the regular staff are friendly and caring. However the staff seem stretched at times due to their workload and occasionally need prompting when aspects of personal care are missed. Outside entertainers are good but otherwise hit and miss.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your feedback. We're glad to hear you find our staff friendly and caring. We understand the challenges at times and are always working to improve our care and support. Your input on entertainment is also appreciated, and we'll look into making it more consistent. Please feel free to share any further thoughts, we value your perspective. Kind regards.

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Overall Experience  Overall Experience 5.0 out of 5

Everything is very good and I and of course my father are very happy with the care that he receives in this comfortable home. I wish there could be some outings for him and perhaps a bit more in the way of visiting musical entertainers.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words. We're so pleased to hear that both you and your father are happy with the care he receives at Inglewood. His comfort and well-being are very important to us. We appreciate your suggestion about outings and musical entertainment and will certainly take it into consideration as we continue to enhance our activities. Your feedback is always valued. Please feel free to share any other thoughts, we're always here to listen. Kind regards

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Overall Experience  Overall Experience 5.0 out of 5

Having known her for over 40 years, I am very satisfied with the care and kindness being given to my 95 year old friend who came to live at Inglewood Nursing Home in August 2024. She is extremely well looked after, enjoys her food and is very comfortable indeed. The staff are considerate, caring, gentle
and have a sense of humour which is important.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words. We're so glad to hear that your friend is happy, comfortable, and well cared for at Inglewood Nursing Home. Our team truly values each resident, and it means a lot to know their kindness and care are appreciated. Please feel free to reach out anytime. We're always here to help. Kind regards.

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Overall Experience  Overall Experience 5.0 out of 5

My dad was only with you a short time but cannot fault the care and attention he was shown. The staff were excellent and very patient with him.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Thank you for your kind words. We're so glad we could care for your dad, even if it was for a short time. Our staff truly appreciated your recognition of their patience and care. Our thoughts are with you and your family. Thank you

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Overall Experience  Overall Experience 5.0 out of 5

My dad was at Inglewood for 15 months and the care he got was fantastic. I would highly recommend Inglewood.

Reply from Rani Raju, Registered manager at Inglewood Nursing Home

Thank you so much for your kind words and recommendation. We are truly honoured to have had the opportunity to care for your dad during his time at Inglewood. Our team is dedicated to providing compassionate and high-quality care, and it means so much to hear that you had a positive experience. We will be sure to share your lovely feedback with our staff. Wishing you and your family all the best.

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Overall Experience  Overall Experience 5.0 out of 5

My wife was treated excellently and with dignity by all the staff. Would not hesitate to recommend!

Reply from Rani Raju, Deputy manager at Inglewood Nursing Home

Thank you so much for your kind words. We really appreciate your feedback and are so glad to hear that your wife received excellent care. Kind regards.

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Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff enough for looking after both my parents. They were all kind and caring to the whole family.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your kind words. It was truly a privilege to care for your parents, even if it was only for a short period. Your appreciation means a lot to us, and I'll be sure to pass your message along to the entire team. Warm regards

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Overall Experience  Overall Experience 5.0 out of 5

Staff so caring, warm and friendly. Couldn't do enough for Pops. Upon arrival his bed didn't have side rails. They were going to move him to another room but the maintenance man removed the bed and replaced it with another bed which had the rails. Above and beyond.

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Overall Experience  Overall Experience 4.0 out of 5

Mum went into Inglewood Nursing Home from the hospital for end-of-life care. 3 months later has gone back to her own home. The care she received was excellent.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Thank you so much for your kind words. We really appreciate your feedback and are so glad to hear that your mum received excellent care. I will certainly pass your message on to our team. Care, honesty, family and commitment are core values of our company and our staff consistently uphold these in their work. It is wonderful to know we made a positive difference for your family. Kind regards.

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Inglewood Nursing Home is calculated as follows: ( (419 Excellents x 5) + (139 Goods x 4) + (37 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 597 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (15)

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Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.

Frequently Asked Questions about Inglewood Nursing Home

What types of Care is Inglewood Nursing Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Inglewood Nursing Home have?

There are 54 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Inglewood Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Inglewood Nursing Home to the centre of Eastbourne?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Inglewood Nursing Home to verify any information. View our terms and conditions. Inglewood Nursing Home has an Enhanced Service - more info.