Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 188 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.

Visitors are welcome at any time and on-site parking is available.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rani Raju (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Inglewood Nursing Home Reviews (188)

Total of 188, showing 61-80
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.643) out of 10, based on 52 reviews in the last 2 years. Over all time Inglewood Nursing Home has 188 reviews.

Overall Experience

  • 143
  • 42
  • 3
  • 0
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Date Published

188
10
24
52
136

Review from Jonathan L (Son of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and have been most professional towards my relative. I can't say how good the experience has been and my father has received the utmost level of care in his final days.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Jonathan,
Thank you so much for your kind words. Heartfelt thoughts go out to you in this time of sorrow.
Many thanks.
Rani

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Review from Wendy T (Mother of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was cared for with kindness and thoughtfulness by all members of the staff at Inglewood Nursing Home. I would highly recommend this care home to anyone.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words, it means a lot to our staff and other families looking for a place for their loved one in a nursing home. It was a privilege and a pleasure to look after your son. Best wishes to you and your family, the Inglewood team.

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Review from D A (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that Dad receives at Inglewood. All of the staff go out of their way to make him feel comfortable and cared for. He really appreciates all of the interactions that he has with them, and he feels he has made a lot of new friends.

Reply from Rani Raju, Manager at Inglewood Nursing Home

We appreciate your kind words and will continue to do our best to make everyone feel like part of our family.
Kind regards,
Rani.

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Review from Sandra F (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Inglewood Nursing Home have always been so kind and supportive to both myself and my dad. The home is comfortable and clean. My dad enjoys the many activities they have to offer.
Thank you to everyone for all your help and hard work.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Sandra,
Thank you so much for your kind words about us, it is very much appreciated.
Kind regards,
Rani.

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Review from Sarah E (Niece of Resident) published on 18 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Inglewood Nursing Home are lovely and always very happy and polite. My aunty has been there since September but has deteriorated and can no longer look after herself. She is well cared for and always clean and comfortable.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Sarah,
Thank you for your kind words and recognition of the team.
Kind regards,
Rani.

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Review from S B (Daughter-in-law of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting with the manager until my mother-in-law's death, Inglewood Nursing Home's staff have been brilliant. We were kept fully informed at all times and everyone was caring and supportive over a very difficult period for the whole family.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your beautiful review. Your feedback is an encouragement for our team. I will share this supportive message with all our staff.
Kind regards,
Rani.

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Review from Nadia G (Daughter-in-law of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Inglewood Nursing Home for end-of-life care and we couldn't have been more impressed with the kindness of the staff, the room and site were comfortable and clean and we were kept informed of his progress. Thank you for making this difficult time that bit easier.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Nadia,
Thank you so much for your kind feedback. I will update all our team with your wonderful and supportive comments.
Kind regards,
Rani.

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Review from Graham C (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff at Inglewood Nursing Home were caring and thoughtful throughout the time my mother was a resident. When she was ill they responded promptly and kept me updated.
They have a good programme of activities which my mother enjoyed. Our dog was able to visit which really pleased my
mother.

Reply from rani raju, Deputy manager at Inglewood Nursing Home

Dear Graham, thank you for your review and all your support. It is always really encouraging for all of us to hear positive feedback from our families. I will ensure they get to hear your feedback.

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Review from Lorraine P (Niece of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was transferred from the hospital to Inglewood Nursing Home under palliative nursing. He was made very comfortable and provided with excellent care, including medical care by the professional team of staff. The communication from the nursing home to the family was outstanding, especially the
relative's information service. My family felt very reassured and confident my uncle was in excellent hands and being cared for to the highest possible standard with dignity. I would highly recommend Inglewood Nursing Home to anybody when the time becomes necessary for a relative to go into care. Thank you to all the wonderful staff and exceptional management team at Inglewood.

Reply from rani raju, Registered manager at Inglewood Nursing Home

Thank you for your lovely kind words, it means a lot to our staff and other families looking to place their loved one in a nursing home. It was a privilege and a pleasure to look after your uncle. Best wishes to you and your family. The Inglewood Team.

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Review from Phil R (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not tell you how pleased I was with everything they did for my mum. The care and attention were outstanding from day one. Great people all the way through the home. Every time I left Mum, I felt confident that she was being looked after.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Dear Phil, thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.

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Review from S C (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and exceptional management. The staff are wonderful - friendly and approachable. Inglewood handled the Covid situation very well and maintained contact with Mum where appropriate. The staff have made a difficult time so much easier to cope with.

Reply from Rani Raju, Registered manager at Inglewood Nursing Home

Thank you for your great feedback, much appreciated. Will pass this to all our team.

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Review from K P (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well looked after at the home and before the pandemic enjoyed the activities and trips out.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback.

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Review from R W (Brother of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and staff, who are all very friendly. My sister has said she is very happy with where she is and the care and respect the staff afford her. The home has managed the recent Covid-19 outbreak exceedingly well and has kept me informed at all times.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Inglewood. We look forward to seeing you and your family again when you next visit.

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Review from Sherri D (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend all of the staff at Inglewood Nursing Home. Everyone is kind, caring and concerned for my mother’s well being. Each member of the staff calls her by name, holds her hand and spends time talking to her when she’s awake as well as when she’s having a rough day. I live in America
and it’s so very difficult not being able to be there with her every day but I know she is being loved and cared for. I can check on her several times a day through the web-based care notes and speak to her several times a week by phone calls. Inglewood Nursing Home is truly the best care home available.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Dear Sherri, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Inglewood.

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Review from John R (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and nursing team are very helpful and nothing is too much trouble. The variety of activities for the residents is excellent and has brought enjoyment and happiness to my mum. I would strongly recommend the home to anyone looking for a place for a loved one.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Dear John, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve.

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Review from Stewart C (Son of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and efficient and my mum is always very clean and presentable. She is on the end of life care but the staff still speak to her as they would to any other resident. Her room is always clean and tidy as are all the common rooms. An excellent and caring and well run home.

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Review from A S (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You all were very supportive, kind and helpful with my dad for his last few weeks. I am so grateful to you all, Covid made this more difficult, but it didn't change how kindly I was treated and dad too.
Thank you for looking after him for the last 5 weeks of his life, he couldn't have been better looked
after.

Reply from rani raju, Home manager at Inglewood Nursing Home

Thank you so much for your kind words. Heartfelt thoughts go out to you in this time of sorrow.
Many thanks. Rani

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Review from A N (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was received into Inglewood as an end of life patient. From the beginning, she was treated with extreme respect and kindness from every member of staff. All her needs were met and she enjoyed a calm and peaceful last few months of life. Our family are very grateful to everyone who was involved
in her care.

Reply from rani raju, Deputy manager at Inglewood Nursing Home

Thank you so much for your kind words. Please accept our deepest condolences.
Kind regards
Rani

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Review from M A (Husband of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into the home, from the receptionist, management and all the other staff, nurses, care workers that I met all made me feel very at home and part of a big family! it was lovely! I can't comment on value because my wife had a funded place. But I was made very welcome by everyone
from the day she went into the home until she passed away on 5/11/21. Thank you. They have all asked me to keep in contact which is lovely.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for leaving such a lovely review. I will pass on your review to our wonderful team

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Review from D S (Son of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and professionalism of the staff at Inglewood were excellent.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words and recognition of the team.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Inglewood Nursing Home is calculated as follows: ( (425 Excellents x 5) + (133 Goods x 4) + (37 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 597 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Inglewood Nursing Home to verify any information. View our terms and conditions. Inglewood Nursing Home has an Enhanced Service - more info.