Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
Review Us
9.6 188 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.

Visitors are welcome at any time and on-site parking is available.

Show Inglewood Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rani Raju (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Inglewood Nursing Home Reviews (188)

Total of 188, showing 81-100
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.643) out of 10, based on 52 reviews in the last 2 years. Over all time Inglewood Nursing Home has 188 reviews.

Overall Experience

  • 143
  • 42
  • 3
  • 0
  • 0

Date Published

188
10
24
52
136

Review from S F (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have had any better care for our mum. The staff are amazing.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Thank you for your kind words about Inglewood, it is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Son of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Inglewood have always been polite and provide the very best of care to my mother who suffers from advanced dementia and has been a resident for over a year.
The home is kept scrupulously clean and is well maintained. The managers and admin staff always keep me updated on events and also
if there are any procedures that I need to be aware of. This was particularly helpful during the worst of the pandemic.
I would thoroughly recommend the home to anyone considering this option for an elderly relative.
If I have one criticism, it would be that so called extras such as pads should be included in the monthly bill and not charged separately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo B (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and welcoming, it feels like a home from home. This has been especially important through the pandemic as you know they are in the best place which is safe and supportive.
You feel confident that your loved one is being looked after with care and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dominic B (Nephew of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Inglewood to be very helpful and flexible with family visitors. They take great care and ensure that every visitor is tested for COVID-19. The rooms are very pleasant and the atmosphere is relaxed. The staff seem very capable of doing a very necessary and tough job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel S (Wife of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my husband was admitted to Inglewood Nursing Home I visited him every day along with my son and other family members. We always found the staff kind, helpful and above all very caring. At such a very sad time in our lives, we could not have asked for any better help and support. At every
step of our sad journey, the staff from reception, nurses, carers, cleaners, kitchen staff and management have all been friendly and helpful so much so that I now feel we have made such lovely friends. We thank you all.

Reply from rani raju, Deputy manager at Inglewood Nursing Home

Dear Hazel,
We extend our condolences to you and all your family. We appreciate your kind words and will continue to do our best to make everyone feel part of our family. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie T (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 6 months of his life at Inglewood. During the time he was at Inglewood he was always treated with dignity, immense kindness and respect. Whenever I visited, which was limited due to Covid, everyone had a smile and made me feel welcome. When I visited him on his birthday last
September three lovely nurses came in with a birthday card, a present and a cake and sang Happy Birthday to him, it's little kindnesses like this that mean so much. He sadly passed away two weeks ago and we will always be truly grateful for the loving care and kindness that was given to him and to us, his family, throughout his stay, especially in his final days. Thank you all so much, we are so grateful that we found you.

Reply from Gail Watkins, Registered Manager at Inglewood Nursing Home

Thank you for your lovely kind words, it means a lot to our staff and other families looking to place their loved one in a nursing home. It was a privilege and a pleasure to look after your father. He was certainly a character! Best wishes to you and your family.
The Inglewood Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to Inglewood for end of life care and the staff were so incredibly kind, caring and loving to my father. They laughed with him, made him feel at home and when the time came, they treated him with enormous dignity and love in his last days. We feel incredibly lucky to have had Dad at Inglewood,
the care was exemplary.

Reply from Gail Watkins, Home Manager at Inglewood Nursing Home

Many thanks for your kind words. It was both a pleasure and a privilege to care for your dad and he is very much missed at the home. We would like to extend our sincere condolences to you and your family for your sad loss, and also our very best wishes for the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen B (Wife of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred from Pentlow, another home of Canford group. Unfortunately, covid-19 had already caused lockdown, so my visits were limited, having only three half-hour visits from mid-June until his health deteriorated in July. Sadly, he passed away. I had every confidence in the care that
he received whilst he was there and could not fault the care and support that both of us were shown in his last week.

Reply from Gail Watkins, Home Manager at Inglewood Nursing Home

Many thanks for your kind words. They mean so much to the staff and the home. I'd just like to say, too, that it was real pleasure and privilege to have been able to care for your lovely husband, even for just those few weeks, and to support you and your family. We would like to wish you and the family all the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 6-months of his life in Inglewood. I visited regularly, and I was always impressed with the care, attention and dignity that he was given by all staff. Due to his diagnosis of senile dementia, he could present with challenging behaviour. This was managed professionally and sensitively
in their dealings with him and interactions with his family. I cannot fault the establishment and will always be grateful for everything they did.

Reply from Gail Watkins, Home Manager at Inglewood Nursing Home

Dear S S, thank you so much for your kind words. It was a privilege and pleasure to look after your dad and he is greatly missed by us all here at the home. Please accept our very best wishes for you and your lovely family from the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James B (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to the Inglewood care home in January 2020. The level of care given to my mother who had very specific needs was exemplary in every way. Not only all the basic needs covered to an exceptional standard, but great care and dignity were given, especially during the lockdown period
to support both my mum/our family in challenging circumstances. We are immensely grateful for the genuine care and attention given throughout the stay, and cannot speak more highly of the professionalism and service given.

Reply from Vicky Croton, Care Team at Inglewood Nursing Home

Hi James, many thanks for your kind and generous words. It was a real pleasure to meet you and your family and to care for your mother. We were delighted that we were able to reunite her with your father before he passed away. Please accept our condolences for your sad loss and our best wishes to you all for the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C N (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Inglewood Nursing Home following a period in hospital. On her release we were told that she had only weeks to live. Thanks to a high standard of nursing care and the many dedicated members of staff she remained with us for a further 2 1/2 years. She considered many of the staff her
friends and enjoyed having a laugh and a joke with therm. Whenever we visited the home we were always welcomed by friendly staff and witnessed being cared for in a way which allowed them to maintain their humanity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean F (Wife of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered this nursing home for end of life care. I cannot speak highly enough of the staff who at all times were caring and patient with my husband, who had dementia. They were always friendly towards me at a difficult time and I am very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P F (Son of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Inglewood nursing home in July 2018 but sadly passed away on the 12th February 2020, after a short illness and three days in the hospital.
My mother was happy in Inglewood and well looked after considering her chronic physical illness. Inglewood kept me informed on a
regular basis as to Mum's health and did not hesitate to summon emergency assistance when she became ill.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley E (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here for just over three years and was very happy. She did not want to be anywhere else. The staff treated us as family and treated Mum as their family. The rooms are cosy, warm and comfy, cleaned every day and the food is excellent and choices are extensive. Nothing was too much trouble.
The entertainment team is the best I have ever experienced together with regular trips out for residents. Mum was well cared for and in my experience of care homes could not have been in a better place. I did not worry about her as I knew she was in caring hands in a safe home. When I went to visit I was always treated with respect. Well done Inglewood and thank you. I will miss my regular visits to Inglewood and would like to thank you all for your dignified, compassionate care and warm smiling welcomes. The manager and team are always on hand with regular updates and in my opinion, the home is well-led. Thank you. I would not hesitate to recommend Inglewood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Brother of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother suffered a broken shoulder after a fall. He was in great pain with his injury, and the fall jarred his body. He was unable to even dress, wash, etc himself. The care he received was excellent.
Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a relatively short time in Inglewood as she was very ill when she arrived. Even though she slept for most of her stay, it was comforting to see that she was relaxed and peaceful.
I like to think that she had an awareness that she was in, competent, caring hands. The staff were friendly
and helpful from the time I walked into reception right through to their care for Mum. They were diligent in their day-to-day care and spent much time talking to me and keeping me updated on her deteriorating condition.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had a very pleasant and efficient arrival at Inglewood. They helped him to recover from his initial ailments and enabled him to gain mobility and confidence for his final months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bob S (Son of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for your care and consideration for my father and his family.
I think very highly of your staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T L (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dignified, caring, compassionate and respectful care provided for my mum's end of life. Sucha welcome, peaceful, caring space after the chaos of a general hospital, and staff who cared for both Mum and all the family with love and compassion throughout Mum's time at Inglewood. (Could do with stretcher
lift.)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christalleni A (Daughter of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inglewood was one of two homes that we as a family felt we would be happy for my mum to move into, and we were fortunate that there was a vacancy when she needed it. The home is welcoming, clean and well maintained with cheerful rooms surrounded by lovely gardens. Really though, it's the people who
make Inglewood the home from home that it is. Without exception, the staff have been kind and attentive to us as well as to mama. It's such a relief to know that she is being so well looked after. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Inglewood Nursing Home is calculated as follows: ( (425 Excellents x 5) + (133 Goods x 4) + (37 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 597 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (15)

Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Inglewood Nursing Home to verify any information. View our terms and conditions. Inglewood Nursing Home has an Enhanced Service - more info.